Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unifin keeps TEXTING that I owe someone money (debt collection) BUT, they never send a letter, call or leave a voicemail, never say what company the debt is connected to, etc. So unless they give me full information, I want their communication to STOP.

  

  Business Response

  Date: 12/15/2023

  Unifin takes ****** Lacooks complaint seriously and appreciates ************************* for bringing this matter to Unifin's attention. 
  
  An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, ************************* received messages intended for another individual. Based on the complaint received, Unifin has ceased all communications to ****** Lacooks phone number, and Unifin has forwarded a copy of the complaint to our client.
  
  If ************************* has any further questions or concerns, please contact our ********************* at ***********************************.
  
  Sincerely,
  
  Unifin ****

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unifin is sending me texts about trying to collect debt. I do not have any delinquent debts and the company has made no attempt to call or mail me any information regarding collecting a payment if there was a debt reported. The text reads as follows. This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop textsThey need to remove my name from whatever information they have. Or someone provided the incorrect phone number.

  

  Business Response

  Date: 12/08/2023

  Unifin takes ********************** complaint seriously and appreciates ***************************** for bringing this matter to Unifin's attention. 
  
  An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, ***************************** received messages intended for another individual. Based on the complaint received, Unifin has ceased all communications to ****** Valliants phone number, and Unifin has forwarded a copy of the complaint to our client.
  
  If ***************************** has any further questions or concerns, please contact our ********************* at ***********************************.
  
  Sincerely,
  
  Unifin ****

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice i have received a text from ************** Stating "This is Unifin a debt collector Contact us about ref#********** @ ********** or *******************" the second text i received said the same thing but had a different website, *****************************. I have no outstanding debts and when i try to log in to unifins actual website with the reference number it keeps saying that i have invalid information. I refuse to click the links in the text as they could be scams.

  

  Business Response

  Date: 12/04/2023

  Unifin has received and reviewed Alyssa ******* complaint and appreciates the opportunity to respond.
  
  An account was placed with our office by our client to make collection efforts on their behalf. Unfortunately, ************************* received communications intended for another individual. Based on the complaint received, Unifin has ceased all communications to Alyssa ******* phone number and Unifin has forwarded a copy of the complaint to our client.
  
   Please contact us with any additional questions or concerns.
   
  Sincerely,
   
  Unifin, Inc.

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I am reaching out to the Better Business Bureau in hopes that they can assist in having Unifin **** stop harassing me. The company is a debt collection agency and they continue calling me looking for someone. I have asked them repeatedly to remove my number because I don't have information about this person. This is the fifth time they have called me and I feel harassed and ignored. I have blocked some of their numbers and spoken to a supervisor/manager twice to have this resolved. I have even left a review and tried to complain about the harassment. They claim they put my number on a "Do Not Call" list, but I have requested my number be removed from their system. This has been ignored. Even with my name on a "Do Not Call" list, they still have continued calling in reference to someone else. I am requesting help from the Better Business Bureau in any capacity that will assist in having my number completely removed from their system due to this harassment.

  

  Business Response

  Date: 12/08/2023

  Unifin has received and reviewed ***************************** complaint and appreciates the opportunity to respond.
  
  Upon investigation, ****** Rolling received calls from Unifin intended for another individual.   Unifin ceased calls to ***************************** phone number on October 27, 2023, upon first being notified it was calling an incorrect number for the person Unifin was attempting to reach.  Subsequently,a different account was placed with Unifin on November 13, 2023, which was associated ***************************** phone number.  Unifin ceased calls to ***************************** phone number again on November 22, 2023, upon being notified that Daijah Rolling did not wish to be contacted further.  Unifin has placed ***************************** phone number on its Do Not Call list and will not contact ***************************** phone number moving forward.   A copy of ***************************** complaint has been forwarded to our client. 
  
  Please contact us with any additional questions or concerns.
  
  Sincerely,
  
  Unifin, Inc.

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20914274
  
  I am rejecting this response because: I was placed on their do not call list before and they still called me. Can my name and number be removed from their system completely so they don't accidentally call me again? 
  
  Sincerely,
  
  Daijah Rolling

  

  Business Response

  Date: 12/15/2023

  Unifin has received and reviewed ***************************** complaint and appreciates the opportunity to respond.
  
  Upon investigation, ***************************** phone number currently only exists in Unifins system on the Do Not Call list. If ***************************** phone number is associated with any accounts placed in Unifins system moving forward, it will not be called.  A copy of ***************************** complaint has been forwarded to our client. 
  
  Please contact us with any additional questions or concerns.
  
  Sincerely,
  
  Unifin, Inc.

  Customer Answer

  Date: 12/17/2023

   
  Complaint: 20914274
  
  I am rejecting this response because: I do not want to be in the system at all. I want to completely removed. Having contact information for me is what started this and me being on the "Do Not Call List" did not protect me from harassment. I want to be removed from their entire system and never contacted again.

  
  Sincerely,
  
  Daijah Rolling

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from this company. They refused to tell me what the call was about because it was personal and then read a social security number over the phone without confirmation of who they were speaking with.

  

  Business Response

  Date: 12/04/2023

  Unifin has received and reviewed the consumers complaint and appreciates the opportunity to respond.
  
  An account under ********************* personal information was placed with our office by our client, ****************************** to make collection efforts on their behalf. Due to the sensitive nature of the account, **********************'s employees attempted to verify that they were speaking to the correct person before disclosing that the call was in connection with the collection of a debt. Unfortunately, Unifin was unable to complete the verification process which prevented Unifins employees from being able to disclose any more detailed information to him.  Based on the consumers complaint, Unifin has ceased all communications to *******************,and returned the account to our client along with a copy of the complaint.
  
  Unifin appreciates ********************* understanding and patience. Please contact us with any additional questions or concerns.
  
  Sincerely,
  
  Unifin, Inc.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text from this company awhile back asking me to contact them about a debt. I requested to stop the texts. I didn't know what it was. Then I received a settlement offer for an older debt. I was confused because it had been with another company previously. I contacted Unifin to make a settlement, agreed on an amount, gave debit card information because they said they must have it at that time to honor the agreement. They said they would send an email within 48 hours for me to esign to confirm and process the payment. I lost my debit card after making arrangements and I called Unifin to ask them to cancel payment so I could make another arrangement because I needed to cancel my debit card. I wasn't given an option to use a different payment method. I was told they don't give refunds and the rep hung up before I could really say anything. I was shocked at that. They processed the payment anyway, without my signature to confirm. So in addition to replacing my lost card I had to call the bank again to dispute the $500 charge. I went online to research Unifin and saw unfavorable reviews. The rep said they were hired by their client, the other collection company, to ***************. I believed that. But after reading reviews, I see that isn't the case. It's an older debt and the other creditor has been removed from my credit reports. This experience has left me confused and I don't trust the company. I'm awaiting resolution of the dispute from my bank and I don't want to deal with these people anymore. I think they're trying to collect money on old debts and once they have your info they process payments without signature authorization. Something just doesn't feel right with this company.

  

  Business Response

  Date: 12/01/2023

  Unifin has received and reviewed ***************************** complaint and appreciates the opportunity to respond.
  
  An account under ***************************** personal information was placed with our office by our client, **************************, LLC to make collection efforts on their behalf. *************************** made a call to Unifin on November 14, 2023.  During that call, *************************** offered to resolve the account for $500, and ********************** agreed.  Per ***************************** offer and authorization,Unifin processed a payment for $500 to resolve the $1457.92 balance.  The account was subsequently closed as Settled in Full and returned to our client as such.  Unifin has forwarded a copy of the consumers complaint to our client. 
  
  *************************** is invited to contact our office with any additional questions or concerns.
  
  Sincerely,
  
  Unifin, Inc.

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20890780
  
  I am rejecting this response because: Hello,

  
  

  I'm so sorry I missed the deadline for this complaint. 

  
  

  This company is not right. After making this payment, the next day I lost my debit card at the grocery store and had to report it to my bank. I immediately called UNIFIN asking them to cancel and they said the payment was already processed and they hung up on me. THEY SAID THE PAYMENT WOULD BE PROCESSED AFTER I E-SIGNED A DOCUMENT THEY WERE GOING EMAIL TO ME WITHIN 48 HOURS.

  
  

  I became suspicious and felt that they were fraudulently trying to collect on an older debt. They had also texted me awhile back about this debt but I didn't know why they were contacting me so I blocked it.

  
  

  Please allow me to respond to this company regarding this matter.

  
  

  Sincere thanks,

  ***************************

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/12/2023

  Unifin has received and reviewed ***************************** complaint and appreciates the opportunity to respond.
  
  An account under ***************************** personal information was placed with our office by our client, **************************, LLC to make collection efforts on their behalf. *************************** made a call to Unifin on November 14, 2023.  During that call,*************************** offered to resolve the account for $500, and ********************** agreed.  Per ***************************** offer and authorization,Unifin processed a payment for $500 to resolve the $1457.92 balance on that date.  Please note that the $500 payment was returned to *************************** on December 7, 2023. Unifin has forwarded a copy of the consumers complaint to our client. 
  
  *************************** is invited to contact our office with any additional questions or concerns.
  
  Sincerely,
  
  Unifin, Inc.

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20890780
  
  I am rejecting this response because:    The ONLY reason the $500 was returned is because of the dispute I had to file with my bank when UNIFIN refused to cooperate with me after I lost my debit card I gave them to secure the agreement. When I originally made the payment arrangement Unifin said they would process the payment after I signed an electronic agreement that would be emailed to me in 48 hours. When I called to let them know I lost my card and needed to change payment I was told they had processed it already---prior to the email being received by me. They hung up on me and I became suspicious about this being a legitimate collection. I then contacted my bank to report. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have disputed an account that's supposedly in collections with Unifin from ******* Wireless and I have repeatedly said please validate this information and I have had to resolution to this debt on my credit report. I have attempted to go online with a reference letter and number it states account not accessible along with having a different creditor ***************************** and another reference number which tells me to talk to unifin. It seems to me that I can't get clarification to this matter and want it off my report. It's not my account and I want to be provided with verification of debt account balances, opening date, address, name,ssn, dob and any other documents to review doesn't seem they are correctly dealing with people's debts correctly.

  

  Business Response

  Date: 11/16/2023

  Unifin has received and reviewed ***************** complaint and appreciates the opportunity to respond.
  
  A ******* Wireless account under ***************** name and personal information, was placed with our office by our client, ******************************, to make collection efforts on their behalf. The subject debt was placed with our office between February 14, 2023 and August 4, 2023. Please note, Unifin has not received any previous communications from *************************.  Unifin ceased collection efforts when ****************************** recalled the account on August 4, 2023.  Please note that Unifin has not reported this account to any credit reporting agencies. Unifin notified our client of ***************** dispute and has forwarded a copy of her complaint to them.  Our client has advised us that in order to resolve this matter they are terminating collection efforts on this account. 
  
  If ************************* has any further questions or concerns, please contact our ********************* at ***********************************.
  
  Sincerely,
  
  Unifin ****

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unifin sent me a text message stating that they are trying to collect a debt from me. I do not have any outstanding debts. I want them to stop sending the texts.This is Unifin a debt collector Contact us about ref#********** @ 800******* or ***************************** ChargesMayApply Reply STOP to stop texts

  

  Business Response

  Date: 11/20/2023

  Unifin takes ***************************** complaint seriously and appreciates *************************** for bringing this matter to Unifin's attention. 
  
  An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, *************************** received a message intended for another individual. Based on the complaint received, Unifin has ceased all communications to ***************************** phone number, and Unifin has forwarded a copy of the complaint to our client.
  
  If *************************** has any further questions or concerns, please contact our ********************* at ***********************************.
  
  Sincerely,
  
  Unifin ****

  Customer Answer

  Date: 11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ****** ***. I do not have a contract with Unifin, Inc. and they have not provided me with the original contract in which I have requested.

  Customer Answer

  Date: 10/30/2023

  Hello, I have previous attached the letter to Unifin regarding the unidentified debt. I have attached it here to this clarification portion. Yes, I did submit a complaint on behalf of this company as I have received a piece of mail stating that I owe a debt that I have no information on and am not liable for. Please let me know if you have any further questions. 

  

  Business Response

  Date: 11/15/2023

  Unifin has received and reviewed ******************************* complaint and appreciates the opportunity to respond.
  
  An account under **************************** and personal information was placed with our office by our client,******************************, to make collection efforts on their behalf.Based on ******************************* complaint and dispute of the debt, Unifin has ceased collection efforts and the account has been returned to our client along with a copy of ******************************* request for validation of the debt. 
  
  If ******************************* has any further questions or concerns, please contact our ********************* at ***********************************.
  
  Sincerely,
  
  Unifin ****

• Initial Complaint

  Date:10/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no debts. Stop sending texts to my phone!

  

  Business Response

  Date: 10/26/2023

  Unifin has received and reviewed ********* complaint and appreciates the opportunity to respond.
  
  An account was placed with our office by our client to make collection efforts on their behalf. Based on the complaint received, Unifin has ceased all communications to B Walkers phone number, and Unifin has forwarded a copy of the complaint to our client.
  
   Please contact us with any additional questions or concerns.
   
  Sincerely,
   
  Unifin, Inc.

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20776512
  
  I am rejecting this response because:
  I need to know the client as there is a medical dispute that a provider has resubmitted to my insurance and said they placed a hold on that bill.  In addition, another medical provider was told to submit to correct insurance and that ****************** has said I am NOT responsible for payment.  So I need to know who has erroneously sent a bill to collections!

  
  Sincerely,
  
  B ******

  

  Business Response

  Date: 10/31/2023

  Unifin has received and reviewed ********* complaint and appreciates the opportunity to respond.
  
  An account was placed with our office by our client to make collection efforts on their behalf. Unfortunately, Unifin is unable to disclose any account information prior to verifying the person with whom Unifin is communicating.  As stated previously, Unifin ceased all communications to B Walkers phone number. Unifin will be returning the subject account to our client along with a copy of the complaint.
  
   Please contact us with any additional questions or concerns.
   
  Sincerely,
   
  Unifin, Inc.

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However, I do wish I had the client name so I could deal with them directly to remove this billing error.
  
  Sincerely,
  
  **************