Complaints
Customer Complaints Summary
- 593 total complaints in the last 3 years.
- 332 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin **** collector solicitation (Scam). The past reviews and responses from the company state that they sent it to the "wrong" phone number. I received the same text and will not provide information because it sounds like a scam. They may actually be a debt collection agency but they also are phishing and have poor bookkeeping processes.
Business Response
Date: 01/11/2024
Unifin has received and reviewed ******************* complaint and appreciates the opportunity to respond.
An account was placed in our office, by our client, to make collection efforts on their behalf. Unfortunately, ***************** received a communication intended for another individual. Based on the complaint received,Unifin has ceased all communications to ******************* phone number and Unifin has forwarded a copy of the complaint to our client.
***************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:12/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text from ************** saying This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop texts. I followed there link and input my info and was told my credentials were invalid. Im assuming now Ive input my information for a scam. I input the same info into Unifin legitimate website and still no luck. Now Im concerned about identity thefts/scams because of this.Business Response
Date: 12/29/2023
Unifin takes *************** complaint seriously and appreciates ******************** for bringing this matter to Unifin's attention.
An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, ******************** received a message intended for another individual. Based on the complaint received, Unifin has ceased all communications to *************** phone number, and Unifin has forwarded a copy of the complaint to our client.
If ******************** has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
Date:12/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 17th 2023, I received a text from you guys saying This is Unifin a debt collector Contact us about ref#********** @ ********** or ***************************** ChargesMayApply Reply STOP to stop texts and I dont remember ever borrowing money or anything from you guys.Business Response
Date: 12/29/2023
Unifin takes *********** complaint seriously and appreciates ******************* for bringing this matter to Unifin's attention.
An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, ******************* received a message intended for another individual. Based on the complaint received, Unifin has ceased all communications to *********** phone number, and Unifin has forwarded a copy of the complaint to our client.
If ******************* has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:12/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been called seven times in a row by this number! This is a business line and its not for the right person. this isnt the first time its happened, over the last several months I have probably had dozens of these calls from this number or this company rather. I tell them it is not the person they are looking for and they just hang up on me and keep dialing back.Business Response
Date: 12/27/2023
Unifin **** has reviewed ******************* complaint. Unifin takes ******************* complaint seriously and appreciates ************************* for bringing this matter to Unifin's attention.
Upon investigation, an account was placed with Unifin by our client, *****************************, to make collection efforts on their behalf. Unfortunately, ************************* received calls intended for another individual. We regret if ************************* asked any of our representatives to cease calls to ******************* phone number and they failed to do so. ******************* concerns have been forwarded to the appropriate management personnel to investigate further. Unifin has ceased all communications to ******************* phone number, and Unifin has forwarded a copy of the complaint to our client.
If ************************* has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've received 2 text messages in the last month saying that I owe a debt. I do not have any outstanding debt and I want them to stop texting me.Business Response
Date: 12/15/2023
Unifin ************** complaint seriously and appreciates ************************* for bringing this matter to Unifin's attention.
An account was placed with our office, by our client ******************************, to make collection efforts on their behalf. Unfortunately, ************************* received messages intended for another individual. Based on the complaint received, Unifin has ceased all communications to ************** phone number, and Unifin has forwarded a copy of the complaint to our client.
If ************************* has any further questions or concerns, please contact our ********************* at ***********************************.
Sincerely,
Unifin ****Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 11, 2023 ****************************************** Senior Management:Please be advised that on multiple dates including 12/11/23, and several previous contacts from your ***************** after multiple harassing calls and text messages from Unifin, Inc., I advised on several logged occasions (most recently today, 12/11/23) the agent phoning me to immediately remove me and my information from their database and to never contact me again regarding an alleged debt owed to ************** and/or "LNVN Funding Webank". You will note my distress when this agent stated that they were unable to remove me from their calling list until payment is made, and that I could only be removed once I made a payment of settlement as the alleged debt is owed regardless (then cutting me off multiple times and ultimately hanging up on me without removing me from said call list) -- an abhorrent and illegal statement for debt collection practices. I was then further accosted to make payment on another account, even after requesting again that I wished to not be called or mailed on any alleged debts held by Unifin, Inc.At this time, this company is in direct violation of the ****** meriting urgent resolution and compensation prior to contacting local Consumer ******************* to aid in this matter's urgent resolution, as well as filing an immediate Grievance with the *** for investigation. It is therefore my demand to have my phone ******************** completely removed from your system and be compensated in the amount allowed by law, pursuant to the above described violation(s) of FDCPA in this and previous interactions with Unifin, Inc. -- prior to commencing Civil and Consumer action in pursuit of said recovery and resolution.Please advise your senior management to contact me urgently to confirm the removal of my information from any and all contact, as well as the requested compensation prior to all aforementioned civil and media engagement actions. Thank you kindly in advanceBusiness Response
Date: 12/28/2023
Unifin has received and reviewed ******************************* complaint and appreciates the opportunity to respond.
Two accounts under ******************************* personal information were placed with our office by our client to make collection efforts on their behalf. Unifin ceased collection efforts on December 11, 2023 upon first being told that ***************************** was disputing the subject debts and did nont wish to be called moving forward, Unifin has ceased communications to ***************************** and forwarded a copy of the consumers complaint and dispute to our client.
***************************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 12/28/2023
Complaint: 20991530
I am rejecting this response because:I have yet to be contacted by corporate management on this matter to address the details of my grievance both herein and that provided to Unifin CEO, regarding compensation under FDCPA.
I request urgent contact prior to all aforementioned civil actions.
Sincerely,
*****************************Business Response
Date: 01/05/2024
Unifin has received and reviewed ******************************* complaint and appreciates the opportunity to respond.
Two accounts under ******************************* personal information were placed with our office by our client to make collection efforts on their behalf. Unifin ceased collection efforts on December 11, 2023 upon first being told that ***************************** was disputing the subject debts and did not wish to be called moving forward, Unifin has ceased communications to ***************************** and forwarded a copy of the consumers complaint and dispute to our client.
***************************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 01/05/2024
Complaint: 20991530
I am rejecting this response because:
the company has continued to refuse to contact me to discuss this resolution and compensation meriting urgent response, prior to media contact.Sincerely,
*****************************Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin incorporated called me I missed the call. I called back and no one would give me information about the business they called from. I have never heard of this business nor have ever contacted or received a call from them. They have my personal info as well like my SSBusiness Response
Date: 12/12/2023
Unifin has received and reviewed ************************* complaint and appreciates the opportunity to respond.
An account under ************************* name and personal information was placed with our office by our client to make collection efforts on their behalf. Based on ************************* complaint, Unifin has ceased communications to *********************** and forwarded a copy of the consumers complaint to our client.
*********************** is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:12/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 7, 2023, approx $120 was withdrawn from my card, which was newly activated the same day, of which I have no idea as to why. I do not know who these people are have have no business with them. I was in the hospital with my all day and the only purchase used for that day was for breakfast. Again, I just received the card and the transaction took place before I even activated it.Business Response
Date: 12/12/2023
Unifin has received and reviewed **************************** complaint and appreciates the opportunity to respond.
Upon investigation, Unifin is unable to locate any payments for December 7, 2023, matching **************************** information, or complaint details. *************************************** is invited to provide the approval code for the payment, or any other proof of payment to assist Unifin in investigating this matter further.
*************************************** is invited to contact our ********************* via email at *********************************** with any additional questions,concerns, or details related to his complaint.
Sincerely,
Unifin, Inc.Customer Answer
Date: 12/12/2023
Complaint: 20975291
I am rejecting this response because:
Sincerely,
***************************************Initial Complaint
Date:12/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received one phon e communication and one mail communication from Unifin *** of ****** ********, attempting to collect I debt I do not owe. It claims to be from PC ********, a business where I have only ever paid in cash and in full. In addition it is addressed to "************************," a name I have not used for business or personal use since ****. I want these people to stop harassing me. I don't owe anything to PC *******.Business Response
Date: 12/11/2023
Unifin has received and reviewed ***************** complaint and appreciates the opportunity to respond.
An account under ***************** personal information was placed with our office by our client to make collection efforts on their behalf. Unifin ceased collection efforts on November 27, 2023 upon first being notified that ********************* was disputing the subject debt. Unifin has forwarded a copy of the consumers complaint and dispute to our client.
********************* is invited to contact our office with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:12/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text from them saying theyre a debt collector but didnt include a mini-******** Instead they directed me to a website where they require personal details to see the account and still dont let you see it. It just says your credentials are invalid.Business Response
Date: 12/08/2023
Unifin has received and reviewed ******************************* complaint and appreciates the opportunity to respond.
An account was placed with our office by our client to make collection efforts on their behalf. Unfortunately, ***************************** received a message intended for another individual. Based on the complaint received, Unifin has ceased all communications to ******************************* phone number and Unifin has forwarded a copy of the complaint to our client.
Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 12/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.