Complaints
Customer Complaints Summary
- 593 total complaints in the last 3 years.
- 332 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving text messages from Unifin representing that they are a debt collector and provide me with a reference number. I used the reference number and the other identification factors that they have listed as an option to pull up whatever information they may have and the system is telling me that it is invalid. I do not have a debt with Unifin I feel that their attempts are fraudulent or of a scamming nature. All communication with me cease once or I will file harassment charges
Business Response
Date: 09/16/2025
Unifin has received and reviewed Quaniah ****** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******* ***** received messages from Unifin intended for that other person. All Unifin messages include instructions for consumers to respond STOP to opt-out of future messages from Unifin. Unfortunately, Quaniah ****** phone number did not send an opt-out. Based on Quaniah ****** complaint, the first notification Unifin received indicating it was contacting the incorrect party, Unifin ceased communications to Quaniah ****** phone number. Please note that Quaniah ****** telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ******* ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if contact do not cease, I would proceed further.
Sincerely,
******* *****Initial Complaint
Date:09/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Has contacted me again in a text message saying a debt that I owe, but I do NOT have any debts owed to them or anyone that is delinquent or in collection. The number this time has changed again.Business Response
Date: 09/15/2025
Unifin has received and reviewed ******* Parkers complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******* ****** received messages from Unifin intended for that other person. All Unifin messages include instructions for consumers to respond STOP to opt-out of future messages from Unifin. Unfortunately, ******* Parkers phone number did not send an opt-out. Unifin ceased communications to ******* Parkers phone number on September 13, 2025, upon first being notified it was contacting the incorrect party. Please note that ******* Parkers telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ******* ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:09/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin keeps sending me text messages. But I dont have any outstanding debt. Thats harrasment. If they really had any information about me I think they would write me a letter.Business Response
Date: 09/16/2025
Unifin has received and reviewed ******* Koniuchowskys complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******* Koniuchowsky received messages from Unifin intended for that other person. All Unifin messages include instructions for consumers to respond STOP to opt-out of future messages from Unifin. Unfortunately, ******* Koniuchowskys phone number did not send an opt-out and Unifin was not made aware it was contacting the incorrect party until it received ******* Koniuchowskys complaint. Please note that ******* Koniuchowskys telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ******* Koniuchowsky has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling and texting me non stop on a daily basis. I am unaware of any debts with this company and want no further communication. It is becoming spam like.Business Response
Date: 09/16/2025
Unifin has received and reviewed ******* Lopess complaint and appreciates the opportunity to respond.
An account under ******* Lopess name and personal information was placed with our office, by our client ******************************, to make collection efforts on their behalf. Based on ******* Lopess complaint, which was the first notification that Unifin received indicating that ******* ***** did not wish to be contacted moving forward,Unifin has ceased collections of the subject debt and notified its client of ******* Lopess complaint.
If ******* ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt collection notice from this company. The debt was not incurred by me, and vendor and other details are entirely unknown to me. This company is being scammed by their client, and they are trying to draw me into this scam, too. The company is recklessly pursuing business with a fraudulent client without properly qualifying the client claims and verifying the basis for the claims or the individuals involved. This is lazy business practice that needlessly consumes my time and attention.Business Response
Date: 09/15/2025
Unifin has received and reviewed ***** Crowes complaint and appreciates the opportunity to respond.
An account under ***** Crowes name and personal information was placed with our office by our client to make collection efforts on their behalf. Based on ***** Crowes complaint indicating they are disputing the subject debt, Unifin ceased collection efforts of the subject debt and notified its client of ***** Crowes dispute. The account will be returned to our client along with a copy of ***** Crowes complaint.
If ***** ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:09/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting at least one text per day saying I owe money and it says to contact them in regards to reference **********. I do not owe anybody or any business any money. I am and always have been up to date with my bills. I replied stop multiple times like it says on the text but they still keep on sending me texts. This is very frustrating.Business Response
Date: 09/18/2025
Unifin has received and reviewed ***** Gimlins complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf.Unfortunately, ***** ****** received messages intended for the individual Unifin was attempting to reach. Please note that Unifin does not have record of receiving any opt-outs, or requests for communications to cease, until receiving the opt-out STOP response on September 6, 2025, as evidenced by ***** Gimlins complaint attachment. Based on ***** Gimlins complaint, Unifin has ceased communications to ***** Gimlins phone number and added ***** Gimlins phone number to its Do Not Call list to prevent future communications to their phone number. Unifin has forwarded a copy of ***** Gimlins complaint to our client.
If ***** ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:09/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I, first, received a letter from UNIFIN concerning a debt that I do not owe, nor have I ever heard of the credit card company they're collecting for. Now I receive multiple texts every day. I will not be responding to them by letter nor by text because I believe both to be a scam. I have checked all credit reports, and have done so daily for years. I don't owe the debt, they have the wrong ***** *****, I would like for them to leave me alone.Business Response
Date: 09/16/2025
Unifin has received and reviewed ***** Smiths complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ***** ***** received messages from Unifin intended for that other person. All Unifin messages include instructions for consumers to respond STOP to opt-out of future messages from Unifin. Unfortunately, ***** Smiths phone number did not send an opt-out and Unifin was not made aware it was contacting the incorrect party until it received ***** Smiths complaint. Please note that ***** Smiths telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ***** ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 09/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received continual texts messages from a business claiming to be Unifin from multiple numbers for a debt I know nothing about. Each text message includes different a reference number regarding this matter. I called the company from the number listed in the BBB and was informed they would not talk to me from their recorded line if I was recording my line also and they disconnected the line. Since, I have tried to get the text messages to stop to no avail I requested that the company ceases further contact with me.Business Response
Date: 09/16/2025
Unifin has received and reviewed ***** ***** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ***** **** received messages from Unifin intended for that other person.Unifin was not made aware it was contacting the incorrect party until it received ***** ***** complaint. Please note that ***** ***** telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ***** **** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get text messages daily from Unifin about a past due account. I have checked my credit report and there are ZERO past due accounts. I have marked them as spam but they keep coming daily. I will not call them back as I have NO past due accounts.Business Response
Date: 09/15/2025
Unifin has received and reviewed ******** ******** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******** ******* received messages from Unifin intended for that other person. All Unifin messages include instructions for consumers to respond STOPto opt-out of future messages from Unifin. Unfortunately, ******** ******** phone number did not send an opt-out and Unifin was not made aware it was contacting the incorrect party until it received ******** ******** complaint.Please note that ******** ******** telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ******** ******* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:09/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from Unifin along with another collection agency Resurgent. ******* and ******* also requesting payment. All this within a year. I haven't had dte energy in almost 20 years. This is pass the statute of limitations. I called Unifin to complain about the letter but was told that I was unable to get additional information since I didn't agree to what she was saying. I disagree with owing.Business Response
Date: 09/15/2025
Unifin has received and reviewed ******* Lowrys complaint and appreciates the opportunity to respond.
An account under ******* Lowrys name and personal information was placed with our office, by our client, on or about December 18, 2024, to make collection efforts on their behalf. On March *******, ******* ***** called Unifins office and spoke with one of Unifins agents. Due to the sensitive nature of the ******************************'s employee attempted to verify that they were speaking to the correct person before disclosing that the call was in connection with the collection of a debt. Unfortunately, ******* ***** refused to verify their identity which prevented Unifins employee from being able to disclose any more detailed information. Based on ******* Lowrys complaint, the first notification Unifin received indicating that ******* ***** is disputing the subject debt, Unifin ceased collection efforts and notified its client of ******* Lowrys complaint. Please note that the account will be returned to our client along with a copy of ******* Lowrys complaint and dispute.
If ******* ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****
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