This business has 1 alert
Complaints
Customer Complaints Summary
- 568 total complaints in the last 3 years.
- 325 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been contacted by Unifin for a debt that I havent heard of. Ive checked my email and checked my credit report and there was nothing that mentioned any debts from Unifin. Ive tried logging into their website using my reference number and it says I have invalid credentials. As the text message says. Unifin, a debt collector: We have an important message regarding your outstanding balance of $1808.94. If this is a mistake report here:****************************************** Ref#********** Call: ********** or access our ************ portal:****************************************** Reply STOP to opt-out.
Business Response
Date: 07/23/2025
Unifin has received and reviewed ******* Yangs complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ******* **** received a message intended for another individual. Please note that Unifin ceased communications to ******* Yangs phone number, ending 8215,upon first being notified that Unifin was contacting the incorrect party. In response to ******* Yangs complaint,Unifin has added ******* Yangs phone number to its Do Not Call list to ensure Unfin does not contact ******* Yangss phone number in the future. Please note that Unifin has forwarded a copy of the complaint to our client.
If ******* **** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:07/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving persistent, almost daily, texts from this business about a debt (Ref# **********) with no name or other information attached. On their website they are asking for personal information (DOB and last 4 of SSN). I am not comfortable providing any of this information to them. I have no outstanding debt and I do not want to be contacted by this company. I am not going to provide any of my personal information to the company because I know it is either a scam, or an attempt to collect from whoever had my phone number previously. I respectfully the company remove phone number from their database.Business Response
Date: 07/23/2025
Unifin has received and reviewed ****** ********** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ****** ********* received a message from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received ****** ********** complaint. Please note that ****** ********** telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ****** ********** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:07/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unifin continually calls my phone number, **********, from various generated phone numbers so that I don't know who is calling, and asks for a ******. I'm not ****** and no one in my household is named ******. Once I clarify that I'm not ****** they immediately hang up. It feels fraudulent. I need my number removed from their list.Business Response
Date: 08/01/2025
Unifin has received and reviewed ********* Brattons complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ********* ******* received calls from Unifin intended for that other person. Unifin ceased communications to ********* Brattons phone number upon receipt of ********* Brattons complaint. Please note that ********* Brattons telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ********* ******* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
Date:07/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw several messages from unifin about a debt that they are trying to collect however i do not believe i have any outstanding debt as far as i am aware...they gave me this ref number ********** and a link thru text however nothing specific about the debt so im afraid it might be a scam.Business Response
Date: 07/14/2025
Unifin has received and reviewed ****** ****** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ****** ***** received messages from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received ****** ****** complaint. Please note that ****** ****** telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ****** ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 07/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and as long as they would avoid contacting me several times for a debt thats not mine as they promise I am satisfied with them putting my number in their do not call list.Thank you
Sincerely,
****** *****Initial Complaint
Date:07/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps contact me about a debt and i have paid off all of my debts that I have had as well as these individuals are not showing on my credit report and I check this regularly especially after there being a few data breaches with my contact informationBusiness Response
Date: 07/14/2025
Unifin has received and reviewed ****** Troutmans complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ****** ******** received messages from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received ****** Troutmans complaint. Please note that ****** Troutmans telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ****** ******** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to get text messages from Unifin *** regarding outstanding debt. The ref number is **********. I tried to verify on their website, but it does not login and says credentials invalid.Business Response
Date: 07/11/2025
Unifin has received and reviewed ***** Suarezs complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. Unfortunately, ***** ****** received messages intended for another individual. Please note that Unifin ceased communications to ***** Suarezs phone number upon first being notified the receiver did not wish to receive any further messages at that phone number. Unifin has forwarded a copy of the complaint to our client.
If ***** ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting fake debt collection texts from various numbers claiming to be unifin and sending a link to ***************************************************************** (on which I have not clicked). I do not have outstanding debt and keep blocking/deleting but they come from different #s. I am registered on the no spam list. These predatory texts go out in mass and I'm sure ensnare some that may not recognize them as spam.Business Response
Date: 07/10/2025
Unifin has received and reviewed ****** Nasons complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. Unfortunately, ****** ***** received messages intended for another individual. Please note that Unifin ceased communications to ****** Nasons phone number upon first being notified the receiver did not wish to receive any further messages at that phone number.Unifin has forwarded a copy of the complaint to our client.
Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:07/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Weekly I receive texts saying "This is Unifin, a debt collector. We have an important message regarding your outstanding balance of $610.62. If this is a mistake report it here: ************** Ref# ***************. Call us at ************** or access our ************ portal: ***********************. Reply STOP to opt-out." I have went over my financials and had reports ran and show no outstanding debt, with my rating being in the 760s. I then looked up the website myself and upon attempt to login was met with "Invalid credentials entered." At this point it is just harassment and looking at all the folks on here going through the same thing I urge BBB to take action.Business Response
Date: 07/11/2025
Unifin has received and reviewed ****** Secrests complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. Unfortunately, ****** ******* received messages intended for another individual. Please note that Unifin ceased communications to ****** Secrests phone number, ending 6909, upon first being notified the receiver did not wish to receive any further messages at that phone number. Unifin has forwarded a copy of the complaint to our client.
If ****** ******* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 07/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am repeatedly being contacted about a debt that I do not owe. This has been going on almost daily for months. My credit is clean and I have no debts whatsoever. The messages come from many numbers, but they all show me the same reference number. Here is a copy and pasted text from phone # **********: This is Unifin, a debt collector. Contact us about ref# ********** @ ************ or ***************************************************************** ChargesMayApply Reply STOP to stop texts.I have not clicked any links as I worry about scams and phishing.Business Response
Date: 07/18/2025
Unifin has received and reviewed ************** complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. ****** ****** received messages from Unifin intended for that other person. Unifin was not made aware it was contacting the incorrect party until it received Ariana ******* complaint. Please note that Ariana ******* telephone number has been added to Unifins do not call list to prevent future communications to that phone number.
If ****** ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business keeps texting me over and over and I dont even know them. Its always after five pm and I need it to stop because I keep blocking them, they keep texting from other numbersBusiness Response
Date: 07/07/2025
Unifin has received and reviewed ****** Browns complaint and appreciates the opportunity to respond.
By way of background, in an attempt to reach a Unifin customer, our office contacted a telephone number that we understood to be a good contact number for the customer we were attempting to reach. Unfortunately, ****** ***** received messages intended for another individual. Please note that Unifin ceased communications to ****** Browns phone number, ending 3610, upon first being notified the receiver did not wish to receive any further messages at that phone number. Unifin has forwarded a copy of the complaint to our client.
If ****** ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Customer Answer
Date: 07/08/2025
Complaint: 23550168
I am rejecting this response because:
Sincerely,
****** *****
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