Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Mediation Recovery Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mediation Recovery Center Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill in late spring 2024 from MRC Mediation Recovery Center for an unexplained bill from 2019. I responded by mail requesting details but heard nothing back. I received another bill in July, 2024 with a 30-day deadline, so I called for details. They sent a copy of a rudimentary bill from 2019, showing me having a 50% copay on medical equipment I received at the time. I was told at the time that insurance covered it, and I have never been billed. I called FloridaBlue, my insurer, and they cannot retrieve records that old. However, they said my copay on such equipment at the time would have been only 20%, and I was at my max payout for the year regardless. The surgeon's office could also not confirm this was legitimate. MRC offered a discount for quick payment that would not give me sufficient time to determine the legitimacy of the bill. Therefore, given multiple similar complaints, the time lag between the service and the first I've heard of the bill, and the pressure to pay quickly, I can only conclude this is a scam. With the recent health record data breaches, I suspect data scraping to try to fool me into paying something I do not owe.

      Business Response

      Date: 08/24/2024

      This account was permanently closed by the client on 8/17. 

      Customer Answer

      Date: 08/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************************** Ph: ************. Received letter in mail from Mediation Recovery Center dated 8/5/24 stating my National Durable Medical debt obligation is significantly past due Current creditor EMS Funding Solutions. Current balance ********. No date of transaction or equipment in question listed. I have no idea who National Durable Medical is nor have I ever received a bill from them or done business with them. This letter also offered the following repayment options which expire on 8/30/24: Monthly payments of *****/month towards entire balance of ******** (Discount) or one time payment of ******** (Discount) If I wish to take advantage of this I must contact them by 8/30/24. After that dateWe are not obligated to renew these offers I have not responded to the letter. From what I have read this company has a pattern of this behavior of unsubstantiated claims especially toward seniors. Additionally I check my credit reports religiously and there is no outstanding debt listed anywhere on it for ******** to National Durable Medical. My FICO score has not been impacted by this supposed ******** significantly past due debt. Please resolve this. Thank You!

      Business Response

      Date: 08/22/2024

      This account has been closed. This account was closed on 8/15 by the client. That letter was sent on 8/5. This account is closed

      Customer Answer

      Date: 08/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter from MRC demanding $500.000 for a "Delinquent" medical bill. Called the health organization that they stated I owed money too, and it was confirmed by the hospital that I was never seen there. MRC was unable to provide any supporting documenting or information regarding what i was billed for.

      Business Response

      Date: 08/22/2024

      This account has been closed 

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from MRC in Dekalb that I owe a very past due amount of money to National Durable Medical. To my knowledge, this is not true...have never received any such billing. All my med. bills are paid by ******** and my secondary insurance. Is this a scam? There is little info on the letter. The letter also has the BBB icon at the bottom with an A+ rating.....but online that seems to be false.Help.

      Business Response

      Date: 08/21/2024

      This account has been closed. The account was closed by the client on 8/15. The letter was sent on 8/5 so it overlapped the time frame since it was closed prior to the consumer getting the letter

      Customer Answer

      Date: 08/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received two bills from MRC on behalf of National Durable Medical one for $1595.09 and one for $1704.36. These people have supposedly reached out about this, but I never received a bill or invoice detailing what these charges were about. I called their customer service number and supposedly this person had my file without asking for any information (account number or anything) and when I asked for an invoice I never received one. I had knee surgery in October 2020. All medical bills associated with this surgery were paid in full. I have all documentation associated with this procedure.

      Business Response

      Date: 08/19/2024

      This account is now closed. I am showing documentation has been sent on this account as per request on 8/15 via email as per requested. We went ahead and close this account due to the complaint received

      Customer Answer

      Date: 08/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mediation Recovery Center (MRC) is sending me statement attempting to get me to pay a bill I do not owe. These actions are unacceptable and need to be stopped. This is a fraud and should be reported. I have not used them or my medical team . I have private health insurance that would not use them.

      Business Response

      Date: 08/16/2024

      This account has been closed.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving calls from Mediation Recovery Center telling me that I owe a debt for an CashNet USA from 2010. At first they refused to send me any other information and just kept telling me I needed to pay or they were taking me to court. I told them that I have no outstanding debt with any payday loan company. I would happily provide my bank statements showing I never received the loan in question. They refused and told me I had to pay or they were going to file a suit against me. This *** character yelled that if I didnt take the loan then who did and that I need to pay the debt that is owed to CashNet USA. I have not taken a loan with them as he proceeded to read my ssn over the phone. I asked for a letter to be mailed to me with the current address they have on file. Instead of mailing me a letter as I requested, I received a vry informal email with no information on when this loan was taken out by me. I want the calls to stop and the threats to stop as well to damage my credit.

      Business Response

      Date: 08/06/2024

      This account has been closed. A letter was sent on 8/2 but that was sent prior to the closing of this account so please disregard the letter

    • Initial Complaint

      Date:07/29/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from this company today, after also receiving a phone call. The email falsely states a voicemail was left. There is and never was anything left after the call that came from ************. The email states there is some random outstanding amount due to ********************* Center, but there is not any documentation and nothing has been sent to me to prove that there is anything outstanding due by me and if there is, that it was correctly sent to my insurance company for payment.

      Business Response

      Date: 07/31/2024

      This account has been closed.

      Customer Answer

      Date: 08/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:07/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice from MRC stating I owe a debt to National Durable Medical from a surgery back in 2018. I never used this provider. Ive kept all records from past surgeries and all bills were paid. I believe this is fraud, especially given the numerous other reports with the same description.

      Business Response

      Date: 07/31/2024

      This account has been closed. 

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call 7/24/24 and subsequent email from MRC that they were collecting on an outstanding debt for medical equipment issued to me in March 2020. I have never received a bill from the original company, National Durable Medical Equipment. It is past the 4 years statute of limitation on medical bills in PA as well. From research I've done it appears this is a new scam and they have stollen data from the medical equipment company.I'm also a bit concerned that they have my op. report and all the medical information from my surgery which would be a HIPPA violation so any advice on that would be appreciated.

      Business Response

      Date: 07/29/2024

      This account has been closed. This account was placed into our office by EMS Funding Solutions 6/7 but has been closed permanently 

      Customer Answer

      Date: 07/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Mediation Recovery Center Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.