Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mediation Recovery Center Inc.

  PO Box 115 Dekalb, IL 60115-0115

• 

  Mediation Recovery Center Inc.

  132 N 3rd St Dekalb, IL 60115-3302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unfair and inaccurate debt collection being pursued in relation to ****************** 2020, I began SmileDirectClub treatment but was not satisfied with the results and stopped using their services. I did not complete treatment, and I disputed any further obligation at that time.*************** filed for bankruptcy in 2023 and ceased operations. Despite this, a collections account connected to them has been reported to my credit file in 2025, which has significantly harmed my credit score. This account is inaccurate and invalid for the following reasons:1.The debt is disputed I did not receive satisfactory services and stopped treatment years ago.2.SmileDirectClub is bankrupt they filed Chapter 11 in 2023 and no longer operate, raising questions about whether this debt is legally enforceable.3.The collector has not provided validation I have requested proof under the Fair Debt Collection Practices Act, but none has been ***************** reporting harm this unverified account is being reported to Equifax, Experian, and **********, damaging my creditworthiness.Resolution Requested:Immediate removal of the collection account from my credit reports.Written confirmation that no further collection activity will take place.Assurance that this matter is fully resolved.I am extremely dissatisfied with the handling of this matter and the negative impact it is having on my credit and financial standing.

  Business Response

  Date: 09/19/2025

  This account was closed in our office on 9/2. This account is no longer active with us

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23897402
  
  To Whom It May Concern,
  
  
  Thank you for your response confirming that the account in question was closed in your office on 9/2 and is no longer active with your company.
  
  
  Since you no longer have any active involvement with this account, I respectfully request that you:
  
  
  Immediately notify all credit reporting agencies (Experian, Equifax, and **********) to delete this account from my credit file, as it is no longer valid or active.
  Provide me with written confirmation once the account has been removed from my credit reports.
  
  
  
  
  Please note that continuing to allow inaccurate or closed accounts to remain on my credit reports constitutes a violation of the Fair Credit Reporting Act (FCRA, 15 U.S.C. 1681s-2), which requires that furnishers of information report only complete and accurate information.
  
  
  I appreciate your prompt attention to this matter and look forward to your confirmation that this account has been fully deleted from my credit file.
  
  
  Sincerely,
  Elexxa *******

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received 1st letter in mail 9/12/15 from MRCI stating that I have a loan with original creditor: Easy Cash ASAP and owe them $816.30. this does not ring a bell and believe this to be fraud. I thankfully have my reports frozen so nothing has shown up there.

  Business Response

  Date: 09/15/2025

  This account is now closed. I sent the client your concerns and they replied back to close this account.  Please disregard any letters or emails you have received as this account is permanently closed. 

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has unlawfully looked up my credit without my consent. Now they are calling me with the information they got off my credit report.

  Business Response

  Date: 09/15/2025

  We did not look up consumers credit. We have an account from ***************** that was placed in our office. I will put the account as a dispute and send back to the client 

• Initial Complaint

  Date:09/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A debt collector claiming to be from Mediation Recovery Center is attempting to collect a debt for a 2019 medical device from ************************, a company I have confirmed is permanently closed and was prosecuted for billing fraud. In our initial call, the debt collector was verbally abusive and hung up on me when I asked him to speak in a professional manner.The debt collector has since sent me a PDF of a ***** document claiming to be a shipping receipt for the product, along with an image of my driver's license. The email signature claims it is from *** *****, but the message was sent from a generic ******************************************************** of a verified work email associated with *** *****. When I told him I never received a written notice for this debt, he offered two excuses: first, that ********************, the company he claimed sold them the debt, must have mailed it my old address. Second, he claimed he couldn't send me an email notice because my name was misspelled in their records. A written debt validation notice/letter was never provided. Regardless of these data errors, Im aware that the Fair Debt Collection Practices Act (FDCPA) requires debt collectors to provide a written validation notice within five days of their initial contact. This company failed to meet that legal obligation. The most recent call from this debt collector (yesterday) stated I had until this Friday to pay the debt, offering to "cut me a discount on the total" before threatening to report the account to credit agencies if I dont pay by Friday.

  Business Response

  Date: 09/12/2025

  This account has been permanently closed. Please disregard any letters, emails, or notifications you may have received regarding this account.
  

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter dated August 2025 from MRCI about monies owed to SmileDirectClub in the amount of $1012.26 .saying debt obligation is significantly past due and offered a one time payment. Im not saying I dont owe the money , but not saying that I do either! I am requesting the MRCI to provide proof of this so-called debt with my signature of any loan as PROOF OF OWING ANY DEBT!. Within 10 days to help resolve this matter ,without proof from said SmileDirectClub ONLY! I would have to say I dont owe this money I need proof. and would not be able to pay such payment amount every month, if and only if proof is provided I will be requesting much lower amounts! And requesting this Company not to contact except through physical address but not in a harassing manner! So BBB please help me to resolve this matter in getting the proof that I need with dates of service if any and response from said company NOT third party only! I'd also like to note that I've never done business with SmileDirectClub and I have traditional braces provided by ***************** which I pay for monthly.

  Business Response

  Date: 09/04/2025

  This account was closed in our office by the client on 9/2/2025. This was sent to be deleted from the credit report. The credit reporting agencies can take up to 3 weeks to update their records . 

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Carltonette *******

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving harassing phone calls daily from Mediation Recovery Center claiming I owe money from National Durable Medical. After contacting my surgeon's office, I was told I was never to have been charged for this device. National Durable Medical was sold and eventually Mediation Recovery received my personal information, despite HIPPA laws, and are attempting to collect money that was never owed. National Durable Medical never contacted me, as the device was provided to my surgeon's office, and no bill was ever to be sent to myself nor my insurance company per my surgeon's office. This is a complete scam, using personal information they shouldn't even have.

  Business Response

  Date: 09/02/2025

  This account has been permanently closed. Please disregard any letters, emails, or notifications you may have received regarding this account.

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It seems that I, like many others, am a victim of the National Durable Medical scam. I have no reason the believe this debt is mine or even real. I have never done any business or received any communication from this company and believe the letter I received from Mediation Recover Center does not provide me with necessary validation information. There is no itemization of the current amount of the debt. There is no tear-off form that you can send back to the debt collector to dispute the debt or take other actions, which is required according to the **** website. There is no end date for a 30-day period when you can dispute the debt. I have sent a dispute letter and do not wish to be harassed by phone regarding this.

  Business Response

  Date: 09/02/2025

  We closed this account. If the consumer wants the documentation on this account we can send directly to them but the account is closed 

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a **** trying to recover medical bill. Its a fraud, I have exhausted all ways to see if this was truly a legitimate medical bill from my Doctors and or Hospital, and Have also contacted my insurance provider they have never had a bill for date of service or amount.

  Business Response

  Date: 08/18/2025

  We proceeded to close the account. It appears that the insurance submission was made using an incorrect code

  Customer Answer

  Date: 08/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. June 2025 2. I haven't paid anything 3. They are trying to collect on a fraudulent claim 4. I do not owe any moneys 5. The business has offered a lower price than the original "invoice", but we do not owe ANYTHING 6.

  Business Response

  Date: 08/12/2025

  We closed this account 

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being hassled by a collection agency for a bill that doesn't exist. 7/10/25 ****** ******* from Mediation Recovery Center (MRC) contacted my husband on his work phone, assertively demanding $3495 payment for an account in collections in my name. His claim was that in 2018, National Durable Medical provided me with a limb compression device dispensed thru my podiatrist, Dr. ******* and that *********************** denied the claim, that I received multiple letters in the mail regarding this unpaid account and it remains unpaid. At the time I received it, the doctor was sending all patients home with one like a promotion - six others ahead of me in the checkout line received the device. I informed Mr. ******* I have never received a bill, letter or notice regarding this until now and still have the device in its wrapper which I will gladly return to them. They want payment, not the device. Shortly after, I received a letter(attached) in the mail offering a discount if I pay $2796 by 8/25/25. I have contacted my doctor and acquired my records. ****** at ****************** states National Durable medical never billed for this, and she is aware there are other patients being hassled by a collection company for this same reason. I also contacted my insurance carrier (which was also NOT Highmark, as the collector claimed) and have my claims history dating back to 2017 from Dr. ******** PA Foot and Ankle and they have verified there were/are no claims submitted to this effect, outstanding or otherwise. Based on the information which I have acquired, this collection claim is false and I wish for *** to cease contact.

  Business Response

  Date: 07/31/2025

  This account is now closed 

  Customer Answer

  Date: 08/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I accept the business response that the account is now closed.  
  
  Sincerely,
  
  ******* ******