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Business Profile

Collections Agencies

Mediation Recovery Center Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mediation Recovery Center Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a letter from Mediation Recovery Center (MRC), PO Box 115, ******, ** ***** on 4/12/2023 demanding payment for for $740 from Cashnet. I have never done business with this entity. This is fraudulent. I had this happen to me in 2017 and immediately reached out to Cashnet USA, which I have had previous interactions with, to verify that all past loans were paid in full and this was confirmed. They noted that there was a recent breach of their data at that time and it may be someone trying to scam me into paying money that is not owed. So here I am again in 2023, dealing with the same fraudulent situation. I see no record of this past due amount on my credit report from Cashnet and do not want a fraudulent claim to ding my credit score. This appears to be another attempt through identity theft to harass me for money I do not owe.

      Business Response

      Date: 04/14/2023

      We closed this account and removed all derogatory information on credit reports in regards to this account

      Customer Answer

      Date: 04/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received letter from Mediation Recovery Center stating that I owed $368.75 to Cashnet USA. There is no date for when I apparently took out this loan. I have never dealt with Cashnet ********* haven't taken out a payday loan for over 7 years. My parents have been getting calls about this as well. I am not paying on a loan that I did not take out.

      Business Response

      Date: 04/12/2023

      We closed this account. This account is 6 years old from the open date. We didn't know the account was being disputed until we got this complaint. 

    • Initial Complaint

      Date:04/07/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amount paid: ***** This business sent a letter saying they would discount the balance owed from a bill that was 15 years old and said that if the discount was paid this would settle the account and no amount would be owed; the company was a liar. They reported on my credit report that part of the bill was paid, and it shows a balance is owed to them. They lied on their letter and when I called, this foreigner saying this didnt not satisfy the bill! All lies! This is their way of getting all the money! Scammers is what they are! I am not paying another dime! I want my report to reflect the correct thing!

      Business Response

      Date: 04/10/2023

      Your account has been closed and will show a zero balance.  Credit Bureaus can take up to 4 weeks to update their records completely. The payments made are sent directly to the credit bureaus and are handily much quicker than the account being closed. This is how the credit bureaus update the account information.They record the payment made and then record in 4 6 weeks the remaining balance.Your balance will show zero when it gets fully update but I assume right now it is showing $10.30 because they have not fully updated their records.
      If you need it to be updated quicker an easy way is to go directly to credit bureaus and file a dispute.That goes electronically and gets handled much quicker by them. Its free and only takes a minute if you decide to do so.

      *******************************************

      **************************************************************

      ***********************************************************************

      Customer Answer

      Date: 04/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in 2013 I requested a loan of $700 from cash net ************ was an idiot I was young and dumb on getting a loan at 18. Well two years ago a woman called my brother who lives in ***** and asked for my house number said she was collecting a debt from cashnet ************ agreed to pay $750 but in small payments and I paid it off so I wouldnt have to go to court. The business that ******** ***** ASSOC ********** I made two payments then paid the rest off. Well got a letter in the mail from mediation about the same loan and they keep calling my phone number with different numbers. I would like this to stop since I have paid off that loan and it doesnt show on my credit report.

      Business Response

      Date: 03/01/2023

      We closed the account 

      Customer Answer

      Date: 03/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being contacted by: Mediation Recovery Center ******************************************* ************ ************ claims I owe a debt to Ace Cash Express in the amount of ******. This claim is false. I have no debt with Ace Cash Express and there is no debt from this company that reflects on my credit report. I would like this closed and to no longer be contacted by this company.

      Business Response

      Date: 02/23/2023

      This account is closed. We didn't know the account was being disputed until we received this complaint. We decided to close the account

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a statement from Mediation Recovery Company stating that I owe a balance of $1,233.50 to *********. They state in their letter that is it significantly past due. I called ********* to verify that I owe nothing on my account with them. They are in agreement. I believe this could possible be fraud. I would like to be check into by the BBB. I do not want this affect my credit score

      Business Response

      Date: 02/23/2023

      We closed this account. The account was from years ago and would not be a current account that ********* has at their customer service number. This account is now closed

      Customer Answer

      Date: 03/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been harassing me and family members via phone calls and texts over a debt that I do not owe, on a loan I never took out. It does not show on my credit report. It is not my debt. I have asked them to stop contacting me and family members, yet I received a letter in the mail about it further. Its a SCAM.

      Business Response

      Date: 02/23/2023

      We closed this account. The letter is from us but the text messages are not from this company. We do not text consumers. If they call that text message back it does go to us

      Customer Answer

      Date: 02/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an 86 year old woman. I received a letter from MRC attempting to collect on a loan/debt that I absolutely do not recall initiating. I ran an extensive search to locate "CashNet" who MRC claims is the "original" creditor so that I can dispute the charge. "CashNet" is not to be confused with CashNetUSA - I spoke with them, they verified that I am not known to their system. I was unable to locate this business anywhere online.MRC does not know if the original creditor was operating under another name back on 9/7/2016, when the alleged loan was initiated. I believe that I may have been a victim of identity theft. I don't know what else this could possibly be and I am unsure as to how I may proceed. Please advise and thank you

      Business Response

      Date: 02/03/2023

      We closed this account. 

      Customer Answer

      Date: 02/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a letter from Mediation Recovery Center saying that I have a DEBT OBLIGATION that is Past Due with ************************** of $5,265.74... I do no recognize this debt, because I have never been in that Hospital nor been Hospitalized... I want that they stop sending this letter because THIS DEBT IS NOT MINE...The information in the letter is the following:MRC ACCOUNT: ******** ORIGINAL ACCOUNT: D1628700004 ORIGINAL CREDITOR: SOUTHWEST GENERAL HOSPITAL PLEASE HELP ME ON THAT MATTER...

      Business Response

      Date: 12/19/2022

      We did not know this account was being disputed. We closed this account and removed it from credit report. It can take up to 4 weeks for the credit agency to update their records. 

      Customer Answer

      Date: 12/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling me and my relatives stating I owe money to a company called EasyCash (they are providing very vague information) apparently EasyCash has a lot of smaller affiliates which one of which I took a loan from according the them. They said I took a $750 Loan in 2015, I dont recognize this loan. I asked for their address and ******* got really rude and said their address really quickly, so I asked him to repeat the address and he would not. I told him I do not believe the debt is mine so I wanted their information to do some research. When ask for their company info he stated saying that I am trying to deflect from paying what I owe. Eventually he hung up. I need this company to send me information on the debt and to provide some type of proof of the debt because its not mine. Also stop calling me and my family.

      Business Response

      Date: 11/29/2022

      You have the wrong company.  *********** you are talking about is most likely Mediation Services which is not **.  They are located in **, and we are in ********.  Their tool-free number is ************ and their website is www.mediationac.org. We get complaints all the time in regard to this agency. If you need help dealing with them, please give me a call at ********************. I have been giving out an Aty name and number that can help you deal with them because they are breaking the law. The Attorney is free because they are a consumer advocate attorney. We record all calls from a third-party phone service and would be more than happy to prove we did not call you.

    Mediation Recovery Center Inc. is NOT a BBB Accredited Business.

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