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Business Profile

Collections Agencies

Mediation Recovery Center Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mediation Recovery Center Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by Mediation Recovery Center on July 3, 2024 stating I owed $5995.00 for a past medical bill from National Durable Medical back in April 2020. They wanted me to set up a payment plan for a discounted amount of $2398.00. I contacted the doctor's ****** that performed the surgery and they said my account did not have any outstanding balances. I tried calling the number that is on the National Durable Medical bill and it is not a working number. I think this is a scam and they won't stop calling me and emailing me wanting my credit card information.

      Business Response

      Date: 07/23/2024

      We have made the decision to permanently close this account due to the lack of response from National Durable Medical regarding our request for detailed documentation. Despite our efforts, we have not received the necessary information, and as a result, we are forced to close the account.

      Customer Answer

      Date: 07/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mediation Recovery Center (MRC) is sending me letters attempting to get me to pay a bill I do not owe. These actions are unacceptable and need to be stopped.

      Business Response

      Date: 07/23/2024

      This account is now closed.

    • Initial Complaint

      Date:07/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from MRC stating that I have medical debt and I owe $2,985.00. There is an option to pay it off in full for $1,791.00 or at $49.00/mo. The notice does not list any service date, doctor or hospital, nor have I ever received anything from any medical facility about owing money. I have never even heard of this company. I know someone who works in a finance **** in a hospital and says people come in with these letters and that it is a scam, there is also plenty online about this not being legit.

      Business Response

      Date: 07/23/2024

      We have made the decision to permanently close this account due to the lack of response from National Durable Medical regarding our request for detailed documentation. Despite our efforts, we have not received the necessary information, and as a result, we are forced to close the account. If the consumer wants the documentation regards to what we have on the account I'd be more than happy to supply them with third consent

      Customer Answer

      Date: 07/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      stop scamming people. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account was taken off credit report after agreeing to a payment plan.made payment on time just to have it reopened again which had left a bad remark on credit report

      Business Response

      Date: 07/22/2024

      Our records indicate that the consumer is actively making payments on this account. We have sent a notice to the client requesting that they remove this account from the consumer's credit report, as we have an existing payment arrangement in place. This will help ensure the consumer's credit score is accurately reflected

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MCR Sent a letter and called about a supposed $6k debt from 2019 (past the 4 year statute of limitations) from National durable medical with the current creditor being EMS funding solutions. I can see I'm not alone as many others are receiving the same communication years after the fact after having no prior communication with either national durable medical or EMS funding solutions. That didn't stop the employee ***** from lying over the phone saying that they did send communication. I kept every single piece of info relating to that surgery including bills/CC receipts/insurance claims, and have nothing from any of the companies listed above. High pressure (borderline extortion) tactics should be expected from debt collectors, but I need this to stop.

      Business Response

      Date: 07/18/2024

      This account has been permanently closed and is no longer active. All further activity and transactions have been terminated. If you have any questions or concerns, please contact our office for assistance.

      Customer Answer

      Date: 07/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is the same as I see other's have posted. I received a letter with a Notice Date of 07/05/2024 from Medication Recovery Center (MCR) telling me I have a debt obligation to National Durable Medical with a current balance of $2,995.00 or a discounted one-time discounted payment of $1,797.00. There is no date of service and I have never even heard of National Durable Medical, much less receive a bill from them. We have never missed a medical payment from anywhere or had a doctor or facility bill us for a past due payment. This bill seems like a scam letter. I am disputing MRC's claim and requesting the account be closed immediately and any further correspondence in connection with this claim be stopped.

      Business Response

      Date: 07/18/2024

      This account has been closed. 

      Customer Answer

      Date: 07/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MRC has been calling and sent a letter asking for $250.00. This is as a collection for National Durable Medical. I have never heard of that company or received any bills from that company.

      Business Response

      Date: 07/15/2024

      This account has been closed. The account was closed on 7/18/2024 by the client 

      Customer Answer

      Date: 07/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is exactly like the one I see posted prior to this one.I received a letter dated 5/3/2024 from Medication Recovery Center (MCR) requesting payment in the amount of $1398.00 and a settlement cost of $699.0 on behalf of National Durable Medical. There is no date of service and I have never even heard of National Durable Medical, much less receive a bill from them. This bill seems like a surprise medical bill, which my local state laws protect against. I am disputing MRC's claim and requesting the account be closed immediately and any further correspondence in connection with this claim be stopped.

      Business Response

      Date: 06/24/2024

      This account has been officially closed. Regarding the date of service query on the letter, we are unable to provide that information due to HIPAA regulations. I will directly send the requested details to the consumer, as permitted. Please note that the invoice will not be pursued further, and this account is now permanently closed.

      Customer Answer

      Date: 06/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting a letter in the mail stating that I owe a debit collector company called meditation recovery center. (MRC)I contacted the hospital i apparently owe called ***************************. I asked for my medical records. I received it on April 19, of 2024 stating that I was not found in there system. The money apparently I owe is ********. I dont understand why i keep getting this letter.

      Business Response

      Date: 06/17/2024

      We closed this account. This was an older account. 

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debt collection letter, with no information on it. There was no date of service.

      Business Response

      Date: 06/13/2024

      This account has been closed

    Mediation Recovery Center Inc. is NOT a BBB Accredited Business.

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