Business Profile

Collections Agencies

Mediation Recovery Center Inc.

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Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

163 total complaints in the last 3 years.
78 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter on 5/13/2024 from Mediation Recovery Center (MRC) dated 5/3/2024 requesting payment in the amount of $1,103.48 on behalf of National Durable Medical. The letter from MRC does not even show a date of service. In their letter, MRC offered to settle for a payment of $551.74. I have no idea who National Durable Medical is nor have I ever received any correspondence from National Durable Medical previously regarding any balance owed. It seems strange that I am suddenly presented with this bill out of the blue. I have good medical insurance with both primary and secondary coverage in place. If this was a legitimate bill and if I had received a previous invoice from National Durable Medical, I would most certainly would have reached out to my health insurance company for payment. I am disputing MRC's claim and requesting the account be closed immediately and any further correspondence in connection with this claim be stopped.
Business Response
Date: 05/16/2024
This account has been closed.
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** I have balance due to any medical institutions.$153.36 is they want me to send.IT is a scam
Business Response
Date: 05/16/2024
We closed this account. If the consumer want the invoice we can provide that to them but the account is now closed
Initial Complaint
Date:04/23/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I missed a call from an unknown number and called back, the lady that answered asked me if my name was ******************************* and I stated yes, I asked what this was in regards, she stated she was calling regarding an account with check and go file number ******, I told her I have absolutely no clue what she is talking about, she mentioned a bank account with ***** fargo that apparently was tied to that check and go account, There was Identity theft and fraudulent ***** fargo accounts that were open more than 10 years ago that resulted in a class action *** from millions of people. So, I have absolutely no idea what this is for, before I can explain to the lady about anything or to even mention that fraudulent ***** fargo accounts were open more than ***************************************************************************************** even explain to her that I have no clue regarding this account to mail me paperwork proving it, she cut me off and said "okay is not yours im going to send this account to court and *** you. First of is not my account so this account needs to be deleted from any file, secondly. There was no proof of account provided and lastly any fraudulent account over 10 years was reported. This account needs to be deleted and it is not legal for a collection agency to call threating to *** you with no proof. for accounts over 10 years.
Business Response
Date: 04/24/2024
You have the wrong company. We do not have a consumer with your name, phone or email. We get confused for a company called Mediation Services which is located out of **. We are located in ********. Can you give me the number that the company was calling from and I will help you locate the company that was calling you.
Customer Answer
Date: 04/25/2024
the number they called me from was ************
Initial Complaint
Date:02/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/15/24 I got a call from a HI number ************ saying they are from MRC. They said the debt was related to ************************ But they havent been named that since 2014. The only other balance I can think of that is close to the debt they said I owed to them, was to another hospital that I just got surgery done on a little bit ago. The amounts were incorrect, they didnt even have the correct address on file which again leads me to believe this is fraudulent. They said they had spoken to me before asking for validation of debt before today, I never had, they said they sent it to my old address, I never received it. I also called the hospital and the ******* medical group who owns the hospital, they cannot pull up any information on me. I want this closed immediatley or I will take legal action. The lies and deceit is disgusting.
Business Response
Date: 02/19/2024
We put the account into a disputed status on 2/15/2004 after talking to the consumer and requested the documentation that was requested. We have now closed this account because of complaint. We did not know the account was under dispute until we talked to the consumer on 2/15/2004
Initial Complaint
Date:01/29/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from a collection company called Mediation Recovery Center/MRC. Telling me that they are trying to collect a debt on National Durable Medical/EMS Funding Solutions. I had no idea what the debt was for or when it occurred. So, I requested a validation of the debt on 07/20/2023, 08/1/2023, 09/20/2023 and 10/30/2023. As of today, I have received nothing back from this company. The only thing I know about this debt, the account was sold from one company, to EMS Funding Solutions. Who is that? Not one letter or document proving that I owe this debt. I have heard nothing from this company since I received the first letter telling me that I owe some debt. Since this company had decided to go silent, Im starting to get concerned. I don't want this account to hit my credit report or get a process server showing up at my job because this company says I owe some hospital or doctor from years ago. I have worked hard to keep my credit score up and clean of negative accounts. And now Im in limbo because this company cant follow the Fair Debt Collection Practices Act .
Business Response
Date: 01/30/2024
This account was placed in dispute on 7/31/2023. The account was recalled by the company(EMS) that place it with us for collection on 9/07/2023. We no longer have this account.
Customer Answer
Date: 02/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received several letters and phone calls from this place concerning a supposed ******** payday loan that is in collections with them. The guy immediately had me on guard when he launched immediately into some nonsense about how he was calling "in response to my application with ************ and that I needed to pay him in order to get my card (which is approved, manufactured, and already on the way, not to mention I've used the virtual card twice), but he also claimed that this was from 2014 which would make it beyond collection. Also, I checked my credit reports and no such debt is on them. I called them back and let them know all of this, to which the lady kept saying "** huh, ** huh" and eventually I told them about their shady looking website and hung up.
Business Response
Date: 12/11/2023
This account has been closed. We did not know this account was being disputed until we talked to the consumer on 12/8/2023
Customer Answer
Date: 12/11/2023

Complaint: 20978782

I am rejecting this response because:

Sincerely,
There never was an account in the first place to close. I received a rude and passively aggressive threatening call from this business who somehow knew I had applied for a credit card from *********** (which made me very suspicious right away) claiming that I needed to pay a debt with ******** for 800 dollars or I would not be approved for the credit card (which was a bold faced lie as I had already been approved for it and used the virtual card for 2 purchases). I also checked all three of my credit reports and no such debt existed. I did initially think that maybe my ex-wife, who is a homeless drug addict, may have done this but Ive looked into things, and thats not the case This was obviously an attempted scam.
*******************
Business Response
Date: 12/11/2023
We have nothing to do with someone applying to *********** or any credit card. The consumer is confusing two different calls. We had a ********* that we closed our office.
Business Response
Date: 12/11/2023
We have nothing to do with someone applying to *********** or any credit card. The consumer is confusing two different calls. We had a ********* that we closed our office.
Customer Answer
Date: 12/12/2023

Complaint: 20978782

I am rejecting this response because:
Then why did I receive a phone call from your telephone number shown in the attached screenshot? That is the number that the guy who claimed that I could not be approved for the credit card (which he named the company first, not me) unless I paid the phony debt called me from. Either the business is lying or their number has been compromised by a spoofer. I am not confused, I was contacted on that day, at that time, by that number by a person claiming to be from your company (all in the screenshot) that tried to extort me for 800 dollars over a debt that NEVER EXISTED. It was not closed. Either the office is a scam center, or, like I said, the number has been compromised and the company needs to take immediate action to avoid potential liability if someone falls for it.
Sincerely,

*******************
Business Response
Date: 12/13/2023
I am not saying we didn't call you because we did. In the complaint it states something about we were offering a *********** card? We only called because we had an account placed in our office on 1/18/2023. The account was *********. The phone number we called ************ was updated on your Experian credit report by Cap One NA on 12/8/23. We received the update because we had the account in collections. The account has been closed
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, in order to avoid the confusion in the future, perhaps have staff members making calls who have a more firm grip on the English language who can speak it without an accent that makes them incomprehensible. It was this difficulty in understanding your agent that caused the snafu. All I could make out was something about ************* (which turned out to be Cap One, so you say), an old charge off from 2014 about something or other, and that I needed to close the account or whatever, like I said he was hard to understand. Regardless, the debt was never valid in the first place and was either imaginary or caused by fraud through my "indigent" ex-wife". Be more careful that your people speak clearly, concise, and with the correct pronunciation and elocution required for speaking on the phone.
Sincerely,

*******************
Initial Complaint
Date:11/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people are despicable. I am currently active duty Army and have been on active duty since 2009. In March of 2017 I was in a vehicle accident which required an ambulance to transport me to the hospital. I had insurance which covered everything. Or so I thought. Almost six years later (spring 2023) this company contacts me and says I owe them for the ambulance transport. After the *** gentleman berating and threatening me we find out the original ambulance company never billed me or my insurance. No worries, I can get this fixed. I contact ***************** and get all the information for *** to submit a claim for an older debt. I have been at military training and come to find out *** did not want to deal with my insurance and instead just hit my credit report with a collections write off. The failure to properly bill the insurance at the time of service (admittedly not *** there), the way I was spoken to by ***, their failure to provide the insurance company with needed documents, and lastly *** hitting my credit with this while I was away and unable to do anything shows how they treat people.
Business Response
Date: 11/03/2023
This account was closed on 9/2- We send the account to be deleted off of credit report on 9/15. Your account has been deleted. Credit Bureaus can take up to 4 weeks to update their records. If you need it to be removed quicker an easy way is to go directly to credit bureaus and file a dispute. That goes electronically and gets handled much quicker by them. Its free and only takes a minute if you decide to do so.

*******************************************

**************************************************************

***********************************************************************
Initial Complaint
Date:10/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Similar to the numerous complaints posted on the BBB page for Mediation Recovery Center, I received a letter from MRC alleging that I owe $1800 and that I could get a discount for a one-time payment of $1440.MRC Account #******** Original Account #********* Original Creditor: National Durable Medical Current Creditor: EMS Funding Solutions I called the number provided in the letter and spoke to a woman. I asked her to provide an written accounting of the alleged debt because like the other complaints, I had never heard of National Durable Medical before this letter. I was verbally informed that the debt is related to a breast pump ordered in September 2018. I informed the woman that the breast pump was covered by insurance and that any disputes should be taken up with the insurance provider.I further stated that the statute of limitations in the ************** is 4 years, and the debt is currently 5 years old. I was incorrectly told that I was sent multiple letters about my debt, and I do not just get to ignore the debt for 4 years and get away with it. She quickly said that the account would be kept open, and she hung up before I could say that I was disputing the debt.Given the similar timelines described in other recent BBB complaints, it sounds like EMS Funding Solutions bought a bundle of time-barred debts and is attempting to collect on people who are not aware of the statute of limitations pursuant to TX CPRC ******.
Business Response
Date: 10/04/2023
This account was recalled by the client and is now closed
Customer Answer
Date: 10/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by phone from a ************* about a bill I owed. They did provide me with information of mine. They said it was a payday loan I think but the balance is ****. They told me to make a settlement offer I did of ****** but I could not pay it today and they wanted me to pay half today and half next week. I am concerned because last time this happened I paid for something that I later found out was a scam. They gave me a number to call which is ************. I filled bankruptcy in 2010 and I have never had an issue with anyone calling saying that I owe them. They said they have no record of me filing bankruptcy and if I did not pay that they would take me to court. I just want to make sure I am not being scammed again
Business Response
Date: 10/02/2023
This is wrong company. We are Mediation Recovery Center # ************. We get mistaken for a company called Mediation Services , they are located in ******* and we are located in ********. Call back the number and you will see.
Business Response
Date: 10/04/2023
We are the wrong company. We do not have the consumer on file and never contacted the consumer.
Initial Complaint
Date:09/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The same as other complaints, I received a bill from MRC on 8/3/23 for leg compression device. I believed this to be in reference to a recent surgery. Only after a 2nd conversation with MRC did I become aware this was for a surgery in 5/2018. I never received any communications from the original Creditor National Durable Medical, or the ordering Dr. I believe this to be a fraudulent bill. It has been 6 years with zero communications. I did pay $49 as the first payment believing it was for my recent surgery, while I waited for my insurance to confirm. Now that I am aware this is for a supposedly 6 year old bill, I am positive this is fraudulent.
Business Response
Date: 09/20/2023
We closed this account. We did not know this account was being disputed until we received this complaint. We sent the consumer the documentation on the account on 8/21. We did not think the account was being disputed.
Customer Answer
Date: 09/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Mediation Recovery Center Inc. is NOT a BBB Accredited Business.