Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Mediation Recovery Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mediation Recovery Center Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mediation Recovery Center is a scam. I have received another bill due to a debt obligation to *******, which is a business that I have never utilized. This fraudulent company is charging $491.63 or a one-time payment of $245.82. Again, this is not the first time this company has tried to collect money I never owed.

      Business Response

      Date: 10/07/2024

      This account has been closed. 

      Customer Answer

      Date: 11/04/2024

       
      Complaint: 22380453

      I am rejecting this response because: 
      I have not received any communication from the company. Please keep this case open.



      Sincerely,

      ******* *********

      Business Response

      Date: 11/04/2024

      I sent a response to Via BBB website that this account closed. We received this account on 9/***** and did not know that this account was under dispute. This account is now permanently closed

    • Initial Complaint

      Date:09/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from *** dated 7/23/24 stating that I owe $3495. Original creditor was National Durable Medical and current creditor was EMS Funding Solutions. When I called *** I was told the debt was from a ******************************************************************************************************************************** addition there was a BBB logo with an A+ rating in the lower left corner. I checked ************************** and MRC is not accredited. On 8/29/24 I was notified by ******** that there had been a massive national healthcare security breach. Based on this information and other complaints I would like the debt wiped out.

      Business Response

      Date: 10/03/2024

      *******,

      I went ahead and permanently close this account. I will also send you an email directly that will state that this account is closed. I apologize for the confusion  

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/25/2024 I received a phone call stating that I owe a debt to *** stating I owe on a payday loan. I do not have any outstanding debt with any payday loan service. The call today was disturbing, and the woman yelled that I needed to pay the debt or that I would have my wages garnished in the county I lived in. I want the calls to stop.

      Business Response

      Date: 09/27/2024

      I can not find this account. Can you give us the number we called you at so we can remove it? 

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter from *** stating I have an outstanding balance from ******* USA. They're giving me payment options. 1st of all, I never took out a loan with *******. I check my credit report several times a week. Haven't seen this on my report. So I know its a scam.

      Business Response

      Date: 09/18/2024

      We went ahead and closed out this account

    • Initial Complaint

      Date:09/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving calls from MRC stating I owe on a payday loan from CASHNET USA. I do not have an outstanding debt With CASHNET USA. I have a paid in full letter from 2018. The call today was disturbing and the man kept yelling at me telling me I'm a "debtor" and I need to pay the loan. I want the calls to stop.

      Business Response

      Date: 09/16/2024

      This account is now closed

      Customer Answer

      Date: 09/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/09/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill August 5, 2024 from MRC Mediation Recovery Center for an unexplained bill from National Durable Medical. I called requesting details be emailed to me. Initially, did not receive any email until they called me again. They sent a copy of a very generic billing from 2018, showing insurance as Medica which I have never had. The phone number listed on billing for National Durable Medical is no longer a working number when I called. Moreover, I have never heard of National Durable Medical nor have I ever been billed from them. The referring physician's office listed on bill could also not confirm this was legitimate. I pay all my bills and do not believe I owe this. Also, I see multiple similar complaints, and therefore conclude this is a scam.

      Business Response

      Date: 09/10/2024

      This account is closed. The documentation sent to the consumer was the information provided by the creditor.  This is account ahs been closed

      Customer Answer

      Date: 09/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a letter in the mail from MRC (Mediation Recovery Center) dated 7/30/24 stating that we have a current balance of $5,995.00 from orginal creditor National Durable Medical & current creditor EMS Funding Solutions. No date of transaction or equipment in question listed. I contacted MRC to obtain a bit more information and they stated this was for some type of device for my knee surgery I had back in Aug. 2019. I have never received any type of durable medical equipment or supplies for anything. And mind you, this notice I received 7/30/24 was the first of ever hearing anything about this, 5 years later. This letter also stated your National Durable ************ obligation is significantly past due. The following repayment options which expire on 8/29/24: Monthly payments of $49.00/month towards entire balance of $5,995.00 (Discount) or one time payment of $4,796.00 (Discount) If I wish to take advantage of this I must contact them by 8/29/24. We are not obligated to renew these offers. Please have this resloved ASAP.

      Business Response

      Date: 09/06/2024

      This account has been closed. We talked to an insurance agent representative  ************************* and he explained that you never received the device.  This account is now permanently closed 

      Customer Answer

      Date: 09/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MRC sent me a notice on 8/17/2024 stating that I owed a balance of $994.86 from CashNetUSA. They have called me for years as well and I have ignored these calls. I have never received, or sought out, a loan from CashNetUSA. This claim is false and this seems like a scam to get money from people through fear tactics and aggression.

      Business Response

      Date: 09/03/2024

      This account has been closed 

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Mediation Recovery Center, *****************************. ************ stating that my debt obligation to National Durable Medical, is significantly past due. I have not done business with this company, and my health insurance company has stated that I have no outstanding balances. I believe this is a scam to collect money.

      Business Response

      Date: 08/29/2024

      This account was closed in our office on 8/15/2024 The letter you received was sent earlier. I will send the documentation on the account to the email provided in this complaint so you can see what the bill was being sent for. 

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recieved a notice of past due debt from National Durable Medical from MRC. However, the statement does not list any information about the date of service or service provided. We have no unpaid medical bills and upon checking insurance statements do not have any insurance claims from National Durable Medical. We believe this is a scam.

      Business Response

      Date: 08/28/2024

      This account was closed in out off on 8/15/2024. This account is permanently closed. The letter you got would have been from 8/5 and the account was closed after that. Sorry for the confusion

      Customer Answer

      Date: 08/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Mediation Recovery Center Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.