Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Mediation Recovery Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mediation Recovery Center Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business called me and told me that I owe $5,995 for durable medical goods from a surgery I had in 2018. In the past six years I was never billed for this, nor received an explanation of benefits from my insurance company. They tried to get me to settle the debt for a one-time payment of $2,997.50. When I challenged them about never receiving a bill, they said the National Durable Medical had probably gone out of business, but I still owe it. I asked him to mail me the invoice and he said he couldn't, but if I could give my email he could email me. I hung up on him. Yesterday I received an official looking paper in the mail with the same info. I do think this is a scam, I know that many hospitals and doctors offices have had data breach's.

      Business Response

      Date: 12/16/2024

      This account has been closed in our office

      Customer Answer

      Date: 12/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received several phone calls and an email from Mediation Recovery Center debt collectors. The calls seemed to come from a few different phone numbers, but I took one of their calls and they stated I owe National Durable Medical $946.70 for a limb compression device dating back to a surgery on 5/8/2020. Following surgery, I was sent home with no medical equipment. I have never received any bill from ************************ nor do I have a statement from my insurance company stating it was paid or denied. I have confirmed with my doctor that I have a zero balance. I believe this is a scam and in reading several other complaints about *** on the BBB website describing the same scenario. Why has it taken 4+ years to contact me and no bill was ever received.

      Business Response

      Date: 12/13/2024

      This account is closed. The account was closed in our office on December 4rd. It does look like a letter went out on the 3rd prior to the account being closed. Please disregard any future letters in regards to this account, it is permanently closed. 

    • Initial Complaint

      Date:12/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received four phone calls and voice messages from Mediation Recovery Center debt collectors. The calls have come from a few different phone numbers but I took one of their calls and someone named **** stated I owe National Durable Medical $5,995 for a limb compression device dating back to a surgery in December 2019. I have never received any bill from National Durable Medical nor do I have an *** stating my insurance paid or denied a claim from them. I contacted both my surgeons office and the surgical center and both confirmed I have a zero balance. I also contacted my insurance and they have no record of a claim or denial of a claim. I believe this is a scam and in reading several other complaints about MRC on the BBB website, the details are identical, describing the same scenario and in some cases for the exact same dollar amount. I'm even more convinced it is a scam. Why would it take 5 years to hear about this and no bill was ever received. I am concerned they got my information in a data breach.

      Business Response

      Date: 12/10/2024

      This account is closed 

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They called me again and when I told them I had filed a complaint with BBB they said they would close my account immediately, and hung up. They sent me an email stating that my account is closed and to ignore any further communication from them. 

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:12/06/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call on 12/6/24 claiming that I owe $5,995. for a limb compression device from a surgery I had in 2019. I have never received a bill from my provider or insurance company before this. I also called my insurance company and they do not see any information on their end relating to this. I also have never received any letters in the mail relating to this supposed debt. This seems like a scam.

      Business Response

      Date: 12/09/2024

      This account has been closed in our office by the client. This account is permanently closed. If the consumer wants full documentation in regards to the account I could go ahead and send that directly to them. This account is closed

      Customer Answer

      Date: 12/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *****

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 4th 2024, I was contacted by *** ******* with Medication Recovery Center. He claims that there is a $5,995 outstanding medical bill for a limb compression device that I didn't not receive back in 2019. I proceeded to let him know I didnt receive this, and I have proof from my old medical bills and records. He proceeded to get upset and hang up. Upon further investigation on BBB, there are several other claims here about the same said limb compression device, for the exact same dollar value, which is extremely suspicious. I have concluded that this is a scam and trying to take peoples money.

      Business Response

      Date: 12/06/2024

      This account is permanently closed 

      Customer Answer

      Date: 12/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted multiple times by phone by *************************** stating they were attempting to collect a debt in the amount of $5995.00 on behalf of ************************ for a Limb Compression Device to Prevent Deep Vein Thrombosis. I spoke with the ** that performed this surgery 5/10/2019 and was told that I have no outstanding charges. I spoke to my insurance and they state that all claims have been paid. I was not sent home with any device, I was never billed by National Durable Medical, or anyone else for this device. I find it shocking that the facts of my situation practically match others on the BBB site. I believe this is a scam because it has been about 5 years since my claim and I have never heard of this claim

      Business Response

      Date: 12/06/2024

      This account is closed 

      Customer Answer

      Date: 12/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As I understand their response, nothing is owed since the account is closed.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:11/15/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received several phone calls from *** debt collectors. The calls seemed to come from a few different phone numbers but I took one of their calls and they stated I owe National Durable Medical $5,995 for a limb compression device dating back to a surgery on 10/15/2019. Following surgery I was sent home with no medical equipment. I have never received any bill from National Durable Medical nor do I have an *** stating my insurance paid or denied a claim from them. I have never had surgery on a limb and I contacted both my surgeons office and the surgical center and both confirmed I have a zero balance. I believe this is a scam and in reading several other complaints about MRC on the BBB website describing the same scenario and in some cases for the exact same dollar amount Im even more convinced it is a scam. Why has it taken 5+ years to hear about this and no bill was ever received, most legitimate medical debt is turned to collections within 120 days.

      Business Response

      Date: 11/18/2024

      This account is closed and has been closed since 11/08/2024. I sent the client your concerns and they replied back to close this account. The Client (Ems Funding Solutions) has now closed the account. Please disregard any letters or emails you have received as this account is permanently closed. 

      Customer Answer

      Date: 11/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter dated October 8, 2024 from Mediation Recovery Center (MRC) claiming that I owed EMS Funding Solutions for services provided by National Durable Medical in the amount of $5,995.00 from February 2020. We did not have any encounter with this company and these claims are false. Upon researching on line, I discovered that this is a scam and the same type of letter simply with different dollar amounts have been sent to others. I am requesting that this claim be removed from any records at *** and that any impact that may show up on my credit report be removed.

      Business Response

      Date: 10/22/2024

      This account has been closed 

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Mediation Recovery Center (MRC) dated for 10/2/2024, but received in the mail as of 10/16/2024. They are stating that I have a debt obligation that is significantly past due from ********** under my maiden name, but I have never had a loan through them. I do not have any of those loans or collections under my name when I continuously check my credit score, nor have I ever received a notice of this alleged loan in mail or any form of writing prior to this notice. *** is stating the current creditor that this alleged balance has been sold to is named ******************************** and that I have two options to repay the balance - the first to make monthly payments of $49.00/month until the entire $1,138.37 balance has been paid off or make a one time payment of $910.70 at a discounted rate. Allegedly I have until 10/31/2024 to begin making payments or to contact them about this matter. From the other people in my situation, it seems as if these debts are inaccurate. Please help. Thank you.

      Business Response

      Date: 10/18/2024

      This account is closed

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter with a notice date of 10/02/2024 from Meditation Recovery Center stating that I have debt obligation that amounts to $988.14 to Cashnet USA which I have never done business with. I have checked my credit records and there are no debt obligations that our on my record. Also, there is no description of what the debt is except for a statement on the mailed document that provides an offer for a one time payment of $345.85 (DISCOUNT) that expires on 10/31/2024. This sounds like a scam and wanted to bring to your attention.

      Business Response

      Date: 10/17/2024

      This account has been closed 

    Mediation Recovery Center Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.