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Business Profile

Collections Agencies

Mediation Recovery Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mediation Recovery Center Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is harassing me and my family. They are emailing my family . They need to stop contacting me in any form or fashion! They are also violating privacy rights

      Business Response

      Date: 02/21/2025

      We closed your account in our office

      Customer Answer

      Date: 02/21/2025

       
      Complaint: 22961975

      I am rejecting this response because:
      Remove it from my credit report

       

      Sincerely,

      ******* *******

      Business Response

      Date: 02/24/2025

      We have officially closed the above-mentioned account, and we have notified Complete Credit Solutions of this update. As they are the credit reporting agency handling this account, we have no control over their reporting. However, we have forwarded your complaint to them for their attention.

      If you would like to discuss this matter further with Complete Credit Solutions, you can reach them directly at **************.

      Please let us know if there's anything else we can assist you with.

      Customer Answer

      Date: 02/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received an invoice for $813.93 from Meditation Recovery Center, on behalf of ***************, stating I need to pay this amount by 02/28/2025. My mother took me to get dental work with SmileDirectClub after I graduated ************ boot camp over 6 years ago. I have never once received a bill, invoice, or any notice of a due payment from SmileDirectClub, and my mother claims all payments were made. I made a payment of $325.57, which this company claims is a discounted one time payment, but I did this before my mother let me know that no money should be due.

      Business Response

      Date: 02/13/2025

      We are showing this account is now closed. I will send the consumer the information provided showing there was still a balance due. I will send via email. This account is currently closed 

      Customer Answer

      Date: 02/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a bill after receiving a call from a company called mediation recovery center it is for a bill that I don't have I had no outstanding bills and the bill is for $5,995 and it's not I have no outstanding medical bills so I have no idea who these people are but I do see they have negative reviews with you guys can you please investigate

      Business Response

      Date: 02/12/2025

      We closed this account

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls and so do my relatives that I owe money but I know I dont I wont give them my account number for my bank at they keep pressing me about it its supposed to have happened 10 years ago but when I ask them about it they say they will accept a lower payment and act like they talk to a supervisor which takes like 5 seconds it sounds like a scam to me

      Business Response

      Date: 02/04/2025

      This account has been closed 

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business contacted me on the basis of collections. I was contacted by another collection, Capitol Accounts, in 2022 for the same thing. It is 100% fraudulent. It was reported to the ***. My surgery was in 2019, which is also when I received the device. On ******************, it goes for $199.95. Amazon cheaper. Capital Accounts was trying to collect $5995.00 from me. The **** said I had an account with National Durable Medical with account number NDM### The address for National Durable Medical is **********************************************************************************************. When you ****** map it it will shows the tag but when you street view it, it is actually a church. The # on it, ************ is a non working number. The phone number BCBS had on file is ************ is also a non working number. They also had a different address, ************************************************. Street view that one and the only sign visible is a photography shop. When I did a *** search that was provided on that page for National Durable Medical it came up with the latter address and yet another non working #, ************. The *** search (**********) also revealed that the business also goes by ************************************. Same address and same non working #. The name, *********** *****, that turns up numerous times as the president of the company. When looking him up with the address, it turned up this **********************************************************************************************************************. The supervisor at Capital Accounts very quickly told me that the debt is not a concern and sent me a letter via email saying the debt has been satisfied. Obviously, this fraud is being perpetuated and my information has been shared. The man from MRC, tried to get me to settle for $2200 when I tried to explain, he interrupted. When I told him not to interrupt, he hung up on me. Its 100% a scam. They should be prosecuted. Some folks fall for these scams. Shameful.

      Business Response

      Date: 01/31/2025

      This account is permanently closed 

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 03, 2025 I received a notice stating I have a debt obligation that is significantly past due from St ****** Med Center J. They say I owe a balance of$287.80 and this payment must be paid by 1/31/2025. "This offer expires 1/31/2025." I have never stepped foot at this said Med Center nor have I sought medical services anywhere. There is no explanation on what I am being billed for because it's a total scam. I need to find a resolution and definitely don't want a scamming collection agency to ruin my credit report.

      Business Response

      Date: 01/30/2025

      We closed this account

      Customer Answer

      Date: 01/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:01/13/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13, 2015 I received a notice stating I have a debt obligation that is past due from Mountain Vista J. They say I owe a balance of$525.00 and this payment must be paid by 1/31/2025. I have not received a bill in the last 8 years from this provider and there is no explanation on what I am being billed for! I think this is a scam! looking for resolution

      Business Response

      Date: 01/15/2025

      This account is now closed

      Customer Answer

      Date: 01/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *************

    • Initial Complaint

      Date:01/09/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mediation Recovery has been calling me and my relatives continuously leaving a voice message asking to call them back to avoid litigation. They also send text messages throughout the day. Every time I call them back they confirm my social security number and birthdate and tell me that they are trying to collect a debt. When I ask them the creditors name, they tell me its Lend Nation and it involves a payday loan. I continue to tell them that I have never had a payday loan in my life. They tell me that they will mark the case down as refusal to pay and that they will see me in court, then they abruptly hang up. Sometimes when I speak with them, I ask them to send me a bill and they say they will mark the case down as refusal to pay, they will see me in court, then they abruptly hang up again. Sometimes I tell them that I will report them to the authorities and I receive the same response and they hang up. Today I told them to call my attorney, and they responded that I need to have my attorney call them, and they hung up.This company is a complete scammer. They somehow received my birthdate and social security number and continue to harass me and my relatives.

      Business Response

      Date: 01/13/2025

      I am not showing this consumer in our system or the number on this complaint was not called by Mediation Recovery Center. You have the wrong company. The company you are talking about is most likely Mediation Services(aka Mediation ***************** which is not us.  They are located in **, and we are in ********. We do not have a consumer's name or phone listed in our database. Their tool-free number is ************ and their website is ********************************. We get complaints all the time in regard to this agency.    We record all calls from a third-party phone service and would be more than happy to prove we did not call you.  Sorry for the confusion. Can you give the number they were calling from? If so I can see who the agency that was calling you

    • Initial Complaint

      Date:12/31/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted multiple times by phone by ******** stating they were attempting to collect a debt in the amount of $5995.00 on behalf of ************************ for a Limb Compression Device to Prevent Deep Vein Thrombosis. I received a letter dated 12/4/24 stating this balance and offering I can settle now for $2,997.50. I spoke with the ********************* in ************ ** that performed this surgery June 2018 and was told that I have no outstanding charges. I spoke to my insurance company; ***** and they state that all claims have been paid. I was never billed by National Durable Medical, or anyone else for this device. I find it shocking that the facts of my situation practically match others on the BBB site. I believe this is a scam because it has been about 6+ years since my procedure, and I have never heard of this claim

      Business Response

      Date: 01/02/2025

      This account was closed on 12/12/2024-- Please disregard any letters, emails, or notifications you may have received regarding this account.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/16/24 I received notice of an attempt to collect an outstanding debt from the Mediation Recovery Center for the amount of $1,495.00. The statement said the original creditor was National Durable Medical. I called the Mediation Recovery Center at the number ************ and asked to speak to someone. They told me this bill was from a doctor (whom I had previously seen), for a medical device that was not covered by my insurance. I told them I do not have and have not had a durable medical device. The person I spoke to asked me if I wanted to settle the amount now at a discounted rate. I told him no I would be calling my doctor's office and the insurance company if necessary. I called the doctor's office and they told me I do not have any outstanding balance with them and that they do not use debt collection offices for any of their billing. I believe these people are trying to scam me. Additionally, I am 65 years old and I believe it is a felony to scam a senior citizen.

      Business Response

      Date: 12/18/2024

      This account has been permanently closed. This account is closed at the client level so you will never receive calls or anything in regards to this account again

      Customer Answer

      Date: 12/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    Mediation Recovery Center Inc. is NOT a BBB Accredited Business.

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