Complaints

This profile includes complaints for Mediation Recovery Center Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mediation Recovery Center Inc.

  PO Box 115 Dekalb, IL 60115-0115

• 

  Mediation Recovery Center Inc.

  132 N 3rd St Dekalb, IL 60115-3302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mediation Recovery Center is harassing me, trying to get me to pay for a bill I have already paid. I have received multiple calls, all from different phone numbers Theyve never left a message. I looked up a couple of the numbers on ****** and there are reports about many different scam calls from them. I received a letter from them the other day, offering me a deal if I sent payment immediately. The bill was for something from National Durable Medical.i paid this bill in full on 9/19/2022 to Capital Accounts. My account number with them was *********.

  Business Response

  Date: 03/21/2025

  This account is now closed. 

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice from mediation recovery center stating that I have an arrowhead hospital debt obligation that is significantly past due in order to assist you in clearing this financial burden we would like to offer you the following options below this offer expires on 3/31/2025. You have until that date to make your first payment or contact us if you wish to take advantage of any of these offers but are unable to make your first payment by 331-2025. We are not obligated to renew these offers. I can choose to make monthly payments of $49 a month towards the balance of $913.99. (Discounted) or a one time payment of $457. (Discounted) Hi myself have never been to ****************** and nor have I ever received treatment from ****************** and there is no date of when the service tookplace. I do have an MRC account number of ******** and it also states my original account number is **********. Looking over all the complaints *** read about this company mediation recovery center. It sounds like a complete scam. I need. I would like to have thisclosed because as I said, I have never received any medical treatment from **************************. It does not even state when the service when the took place, it doesnt have any information as to what it in regards to, and Ive never received a bill from any arrowhead hospital ever stating I owe them anything for any services received.

  Business Response

  Date: 03/19/2025

  This account is now closed in our office. Please disregard any letters or emails you have received on this account.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-10-25 and 3-12-25, I was contacted by Mediation Recovery Center. Rep ****** ********) was rude, used stiff arm tactics, and would not allow me to speak. ***** said I owe $5995 for a Limb Compression Device that was prescribed to me on 5-23-19 by my doctor from National Durable Medical (no longer in business). Why am I only now hearing about this bill almost 6 years later? *** rep ***** said if I paid now, the fee would only be $2,500. ***** said that he would report me to the credit agencies if I didn't pay and hung up on me. I called back and spoke with his supervisor *** *****. The supervisor said I could extend the due date from 21 days to just over a month (4-18-25). On 3-12-25, MRC rep ******) contacted me again. ***** was rude, inferred that I was lying, and would not allow me to speak. ***** said that his bosses would not allow the due date extension (pressure tactic). Because MRC rep ******) was rude, I spoke to his supervisor. Now, *** will only charge me $1,800 (pressure tactic).I contacted my physicians office, medical scheduling ***** and medical ins company. No outstanding balances were seen for the compression device. I was not contacted by ************************ nor their successor **********************) about this claim.If you ****** the address for National Durable Medical, there is nothing there ***********************************************) and the phone ***************) is disconnected. I cannot contact the company that allegedly says that I have an outstanding balance.I have a good credit rating and I pay bills on time. I'm concerned that *** will try to ruin my credit for an issue I'm not responsible for. I'm concerned that *** may have my medical information which is a HIPPA concern.The BBB website shows I am not the only person who had difficulties with MRC for this same issue. Legal council advised me to no longer take phone calls from *** due to scam concerns. BBB - Please correct this injustice against me. Thanks.

  Business Response

  Date: 03/17/2025

  Account Closure Confirmation
  
  We have received confirmation from Ems Funding Solutions to close this account due to the concerns you raised. As a result, this account is now permanently closed.
  
  Please disregard any further letters or emails related to this account, as all activities have been terminated. If you have any questions, feel free to reach out.

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Sell

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I have been a victim to being scammed regarding a debt that I was told that I owed from years ago. I received a letter in the mail. I didn't take any second thought to it being a scam. I called the contact provided and ended up setting monthly payments in attempt to pay off this said debt. However, I have visited their website and the information provided is very vague, which led me to think maybe their was something suspicious about the organization. I tried to access my account for card information but it doesn't allow me to. The site seems to be strictly to make payments which is odd. It doesn't even show my payment history, though this is reflected in my bank account payments. I then began researching reviews online regarding this company and the complaints the exist regarding the scams people have experienced which sound similar to mines. If this is the case, I would like to know how I can close this case. I plan to call this company and my bank tomorrow..

  Business Response

  Date: 03/14/2025

  It looks like you mase a payment online to pay on an account we have in our office. If you are disputing the balance we will send you the documentation on the account. We will also pull any future payments that you have setup and will refund your payments you have already made since the account is in dispute. 

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people have contacted my family members and have called repeatedly. They state I have a balance due to smile direct. I was told ****** to close the collections out. I have asked THREE times to please send any and all documentation to my home address which I have given them over and over. Nothing has been received. This account was closed and paid. They are contacting relatives and harassing them. It's wrong not to mention illegal and very very embarrassing. I want them to stop immediately.

  Business Response

  Date: 03/10/2025

  We closed this account in our office. We didn't know this account was being disputed and sent back to the client

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/25, my husband received a phone call asking for me. When my husband stated I wasn't there and *** was calling, he was hung up on. My husband called back to get more information and was told that Mediation Recovery Center (MRC) was trying to collect payment for a leg compression device from 5 years ago. They stated that they had mailed us numerous times, however, we have never received anything in the mail and this was the first phone call. The *** on the phone emailed my husband a bill for $2985. My husband then spoke to my doctor *** confirmed that all of our bills had been paid and that the surgery center had since been closed. From reading other complaints about ***, this is exactly the same complaint as others. I emailed ***, asking them to confirm closure of my account, but have not received any response.

  Business Response

  Date: 02/28/2025

  This account is closed in our office. We  confirmed no outstanding balance should be on this account. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called ******* relatives several times from different local numbers claiming theyre a mediation legal group that deals with civil law. I finally answered the call and theyre claiming I owe over $800 for a Cashnet loan from over 9 years ago. (I have absolutely no knowledge of this) As soon as I told the representative that the call was being recorded on my end he abruptly hung up the phone. If this WAS a true debt, the statute of limitations on any legal action has long expired. Very much a scam, fraudulent and not to mention illegal.

  Business Response

  Date: 02/27/2025

  This account is closed. We did not know this account was being disputed until we talked to the consumer. 

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Handle

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several phone calls Mediation Recovery Center debt collectors. The calls seemed to come from a few different phone numbers, I took one of their calls and they stated I owe National Durable Medical $3495.00 for a limb compression device dating back to a surgery on 5/1/18. Following surgery, I was sent home with no medical device, nor did I receive one at a later date. I have never received any bill from national Durable Medical nor do I have a statement from my insurance company stating it was paid or denied. I have confirmed with my doctor that I have a zero balance. The person that I spoke with on the call sent me an email from National Recovery Center stating their account number is ********. Also, there was an attachment of an invoice from National Durable Medical showing an account number of ********* and an invoice number of *****. The invoice appears to have been manufactured. It states I owe them $3495.00 however on the phone they tell me they will give me a huge discount to settle this. They tell me that if I pay $525.00 they will satiisfy the **** and not report it to the credit bureau. I have perfect credit and of course I am very worried about them being able to do this. I believe this is a scam and in reading several other complaints about Mediation Recovery Center on the BBB website describing the same scenario. Why has it taken nearly seven years to contact me and no bill was ever received ?

  Business Response

  Date: 02/25/2025

  I closed the account in our office and sent back to the client. I will also send the complete documentation we have on the account to you to the same email. The account is closed and docs have been requested and will be sent  

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know where to start. I received a letter from Mediation Recovery Center, dated 02/05/2025, stating that I owed CashUSA $538.84. About a month ago I received a similar letter. I called the 877 number spoke to a woman who suggested I called cash to verify. I knew I didnt have a balance with said company. The lady from the recovery center said the money was deposited into an account that I had closed 10 years prior(2008). She insisted I call cash and give them the account number that was on the letter. I called cash and they were as confused as I was and said that that number was not associated with them and they had no record of me what so ever. So fast forward to today, these scammers are still at it, even after I told them to take me to ligation. Be ware

  Business Response

  Date: 02/24/2025

  This account has been closed 

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted multiple times by phone by Mediation Recovery Center (MRC), ***** ******** stating they were attempting to collect a debt in the amount of $5995.00 on behalf of ************************ for a Limb Compression Device to Prevent Deep Vein Thrombosis. I was also told by ***** ******** of *** that I only needed to pay $2800 to settle this debt if I paid that day. I asked for documentation since I have never received a call or letter from National Durable Medical. I received an email dated 2/13/2025 stating this balance of $5995.00 due along with my medical records from my ********************* performed my surgery and an insurance claim that did not have my name on it, as it was a patient who lives in another state. I asked Mr. ******** why he is sending me information on another patient, and he was very unprofessional and rudely claimed everyone make mistakes. I also asked him how he obtained my medical information, and he didnt want to answer I spoke with the Ortho San Antonio, PLLC who performed this surgery Feb 2021 and was told that I have no outstanding charges. I spoke to my insurance company; ************ and they state that all claims have been paid. I was never billed by National Durable Medical, or anyone else for this device. I also contacted Scout Medical Solution who handled my prescription and was told we had no outstanding charges and they have received calls from other patients with the same claim from Mediation Recovery Center. I find it shocking that the facts of my situation practically match others on the BBB site; That National Durable Medical is currently out of business; and the device I am being charged for only costs ****** at Vitality Medical. I believe this is a scam because it has been about 4+ years since my procedure, and I have never heard of this claim or was every contacted by National Durable Medical.

  Business Response

  Date: 02/24/2025

  This account has been closed in our office. The account was closed on 2/18/2025