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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Review Ratings

    1.04

    Average of 582 Customer Reviews

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    Leave a Review

    Review Details

    • Cathie F

      Date: 08/20/2023

      I bought a Groupon for an event after I entered all my info. website froze up, no confirmation, no confirmation on email, thought no item purchased so I left the site went back on and purchased again within 4 minutes. They charged me for the first one and the second one. I emailed the customer service with the issue and their response was a form email. Unfortunately all sales are final. Not even a sorry, No exceptions even when it's their FAULT! Beware do not challenge this site it will steal your money. Then hold you hostage for payment. **************** is ALL robotic there are no real people making any decisions.Poor website, Poor shopping options and purchasing design, Poor visuals, Poor purchase options, Poor terms of use (hidden, obscure, fine print perplexed), Poor customer service, No guarantees and no help.

    • Danielle M

      Date: 08/20/2023

      Groupon does not adhere to their own refund policy. Will not be back.

    • Kim P

      Date: 08/20/2023

      Went on vacation to discover our hotel we were charged for through Groupon was not reserved for us. We had to cut our vacation short snd spend our vacation time trying to find a hotel last minute. We are not pleased with company not giving the service they state thst they will. We were charged for a service we did not receive. We would not recommend using this company

    • Maria V

      Date: 08/18/2023

      I was recently a victim of a ****** scam trend. Scammers were able to purchase a ****** membership with my Groupon account. I have been trying tirelessly to resolve this matter with Groupon. I submitted a request to have my money refunded as it was a fraudulent purchase. Groupon emailed me and requested that I email them sensitive personal identifying information including my credit card information. I was uncomfortable providing this information electronically to an unknown person. I requested a phone number to call and or someone to call me and the response I received was:"In an effort to protect the health and safety of our employees and staff, Groupon offices have been temporarily closed...we're unable to provide phone service"It's concerning that there is not ONE person to speak to. I closed my account with them. ********************** has been compromised. Make sure you remove all your payment information from your account and leave them.

    • Gunjana S

      Date: 08/18/2023

      I had 3 purchases, which has issues.I tried to contact cutomer service, but was unable to contact live agent.They were only reply email with unsatisfactory answer, as if virtual agent was giving answer.They cheated me.

    • Yasmin C

      Date: 08/16/2023

      They charged me an automatic payment that I never authorized! This is a scam, I dont even know Why they are charging this for. Now I cant even find a customer service num, and the payment when through PayPal and is not even accepting my chargeback. This is crazy!

    • Brett B

      Date: 08/16/2023

      Sold a voucher. *************** refunded order but Groupon won't. Takes days to return a simple email and won't credit account. Tried to work with them for over ten days. Finally reported then to credit card company and got my money back. Worthless company.

    • bernice E

      Date: 08/15/2023

      Deserves zero stars ooks seriously some of their stuffZero stars ****** seriously some of their stuff may work when trying to redeem but most wont and then most recent issue with them is false advertising and an unwillingness of them to make it right us insanity they are literally robbing people left and right with a restaurant.com deal and not fixing any of it just stay away from them they are disgusting have zero customer service help thats actually helpful and no number to call thats your first red flag Look at this fraudulent c*** and when asking them to fix it this was the response I received four days later!! See pictures please Also they went back into my account and charged me for another of the same thing the next day without my approval and they refuse to freaking fix that too!!! Save time and money and sanity and dont ever use the crooked site groupon again!!Date of experience: August 10, 2023

    • Latasha B

      Date: 08/15/2023

      They scammed me out of my money and how they not responding to my chats or emails like I paid with a card and they refunded me in Groupon bucks I dnt feel thats right

    • Emma Z

      Date: 08/14/2023

      I purchased a Groupon which I cannot use because of the expiration date and they refuse to give me a refund. They also gaslit me into believing they "have done all they can do" when they did nothing at all. I did not even receive Groupon Bucks. They stopped responding to my emails and complaints. I purchased a lot of Groupons over the years and did not realize they did business like this. A company cannot take a customer's money and not give them a refund if they are not satisfied or if it is something they cannot use.

    Groupon, Inc. is NOT a BBB Accredited Business.

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