Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Groupon, Inc. has 8 locations, listed below.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

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  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

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  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

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  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

Review Details

• Review fromLisa H

  Date: 09/07/2023

  1 star
  Horrible company, bought a coupon, tried to redeem and company tried to charge me more, groupon would not cancel, it is a scam

• Review fromAndrea M

  Date: 09/07/2023

  1 star
  Terrible experience. Site has multiple tech issues and does not work correctly. When I purchased an item I was charged twice for it, then told I could not be refunded. The person did not even investigate the issue and the customer service has gone from bad to terrible. It is hard to even talk to an actual human. Particularly customer service agent ************************** was not helpful and did not even take time to understand the problem. I would be very hesitant to buy again.

• Review fromMelissa L

  Date: 09/06/2023

  1 star
  This company is HORRIBLE now. They sell Groupons for company's that are out of business and then refuse to give a refund for their fraudulent practices. No wonder this company has a class action lawsuit against it. It is no longer the company it once was and I will NEVER use them again. HORRIBLE business practices and ethics.

• Review fromDiego B

  Date: 09/06/2023

  1 star
  If I could give less than one star I would. Groupon is inundated with scams I fell to one and now Groupon wont give me my money back because voucher is redeemed but Groupon apparently doesnt have a process to prevent customers from being scammed. I just want my money back.

• Review fromNancy S

  Date: 09/01/2023

  1 star
  Bought tickets for a water park(on 8/30) which said valid any day and never said read fine print. Went to use them for 9/2 which is also the expiration date and was told in fine print cannot be used 9/2-9/4. The park was also close this whole week so Saturday was the soonest I could have gone! Credit card couldnt help me and you cannot reach anyone but via live chat at Groupon and was told nothing they can do.

• Review fromDeanna D

  Date: 08/30/2023

  1 star
  Never buy concert tickets I bought tickets the concert was canceled last min and rescheduled well guess what we live out of town. I requested a refund or even a credit. They refused even though the fine print states if rescheduled you can get refund I will never use them again!!!!

• Review fromCorey W

  Date: 08/29/2023

  1 star
  Bought tickets to an event and the event was cancelled and not rescheduled. Groupon would not credit my original form of payment and would only offer Groupon Bucks. They do not follow their own policy which clearly states a full refund will be issued if there is a cancelation. Think twice before buying from them. Their customer service is awful.

• Review fromElerick J

  Date: 08/28/2023

  1 star
  They sell you bogus memberships to major Warehouse stores. *********** BJ's, ****** etc. Then when you try to activate it. They don't work.You can't talk to a live person at Groupon They make you email them and then they say no agents are available and then they respond at 3 or 4am when they know you are asleep and when you try to respond . No one answers. Big rip off. Stay away from this company

• Review fromDenise B

  Date: 08/28/2023

  1 star
  I was charged twice for a Groupon and only received one. I filed a complaint with my Bank ***, the originally gave me my $****** back and then took it back to to the fact that Groupon said I used it. After several emails back-and-forth to Groupon and sending all my back up, they sent me a message this morning saying I was correct. I only received one the other one was sent to somebody with a familiar name my name is ************************* and I live in **** *******. They emailed me the first group on right away. The second one went to a *************************** in ************. I purchased this Groupon on 6/12/23 to be used on 6/13/23 with my daughter and grandkids. My daughter did purchased her own Groupon. Because I never received the second one after getting all the paperwork that my bank received, they can clearly see it says the second one was sent to *************************** in ************ and it apologize I called my bank and they told me their hands are tied they cant get involved because now theres a third person involved. I am a little upset with my bank because I feel they dont believe what Im saying I have done so much work for this ****** and can tell you I have about 40 hours invested with so many emails I was so happy to get the email this morning saying I did not use it at which time my bank said their hands are tied they cant do anything, theres no numbers to get a hold of Groupon. You can only email them which I havent got the answers. I want right now nobody will help me. I am not only upset with my bank but with Groupon this has been since June 12 I would love to file a complaint against both my bank and Groupon.

• Review fromErik A

  Date: 08/26/2023

  1 star
  Groupon has turned into a big business that no longer cares about their customers!!! Add onto it, the horrible post-sale customer service where all I heard was that the sale is final and sorry for the inconvenience.I bought a voucher for a Spartan Race, which had a title of "Valid for Any Race in 2023" and I can not use it for our team. In the fine print at the very, very, very bottom of the page, it says it is only good for the "Open" start times. So, not for a "Any" race, as the title states and mentioned nowhere in the highlights below it. Shady sales tactics! I rarely use Groupon because of reasons like this one, I should have stuck to not using them for this purchase!