Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,848 total complaints in the last 3 years.
1,317 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a **** club membership on 9/15/24 I never received the membership. Funds were removed from my bank account. Attempted to contact Groupon with no reply.
Business Response
Date: 11/05/2024
Hi *******,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
Regarding your complaint: I understand how frustrating it must be to not receive your membership despite the charge appearing on your bank account, and I apologize for the inconvenience this has caused.
After checking our records, I couldn't find any orders associated with the email address you provided, ************************** To help us resolve this matter as quickly as possible, it would be greatly appreciated if you could provide us with a bit more information. This will assist us in locating your order and finding a solution.
Could you please share the following details if you have them?
- The order confirmation number
- The code you used to redeem the voucher
- Any alternate email addresses you might have used for the purchase
If you were charged through a credit or debit card, please provide the following:
- The name on the card that was charged
- The type of card ****** MasterCard, AmEx, etc.)
- The last four digits of the card
- The expiration date on the card
- The billing address associated with the card
For payments made via ******, please provide:
- The ****** invoice ID reflecting the charge (e.g., xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx)
- The email address registered with the ****** account
Thank you for your patience and understanding. Please rest assured that we are committed to resolving this issue to your satisfaction.
Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, October 25th, I purchased a Groupon. I booked an appointment for Monday, October 28th. On Sunday, October 27th, I received several emails. 1) my Groupon was refunded 2) the refunded was credited to Groupon Bucks which were then used to purchase a hotel reservation under a different name. I immediately contacted Groupon to explain the issue. I also provided evidence such as my appt booking and the several emails which clearly showed the purchase was fraud. It has been about a week, and they continue to tell me to call my bank to resolve the issue. I have gone back and forth with Groupon several times explaining the fraud and stating that my Groupon bucks were used and NOT my personal funds. Doesnt matter, they continue to tell me to just call my bank. They refuse to refund me. I dont understand how someone was able to hack my account to get money refunded, yet I am unable to do so when it was their negligence.
Business Response
Date: 11/06/2024
Hi Bianca,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I truly understand how frustrating and concerning this situation must be, and I apologize for the inconvenience you have experienced.

I have thoroughly reviewed your previous communication under Case ID ******** and can confirm that we have issued a refund of $106.92 in Groupon Bucks to your account on November 4, 2024. As of now, you have a total of $108.25 available in Groupon Bucks.

You can always check your Groupon Bucks balance and view your issuance history by visiting ******************************************************************. You can also navigate here by visiting My Groupons and selecting Groupon Bucks.

It's important to us that our customers feel secure and confident in using our services, and I sincerely apologize that this experience has not reflected that standard. We are continually working to improve our security measures and appreciate your feedback in this regard.

Please rest assured that this issue is being taken seriously, and we are committed to resolving it to your satisfaction. If there is anything further we can do to assist you or if you have additional questions, please do not hesitate to reach out to me directly.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:11/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $135 Groupon voucher on Monday October 28 2024 for a FUE *************** discount to be used at Eternal **************** in ******, **. The voucher page states an appointment and consultation is required before service. The confirmation email states to mention the voucher at the appointment. It also said the discount promotion would end the next day. My appointment was set for Saturday November 2 2024, due to my full time work schedule Monday through Friday. However, I mentioned the voucher during my consultation, and the doctor said it was ineligible. The voucher page states, " If you are ineligible, a refund will be provided". I went to cancel the voucher, but it said I couldn't because it was past their 3 day return policy. I obviously would not have known it was ineligible til the day of my appointment. The return policy for this particular purchase is very conflicting. I do not want a refund to go toward Groupon bucks. I want a refund back into my bank account.
Business Response
Date: 11/06/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I understand how frustrating this situation must be for you, especially when you followed all the necessary steps to schedule your consultation and use the Groupon voucher for your FUE *************** at Eternal Hair & Esthetics.

I'm sorry to hear about the confusion regarding the voucher's eligibility during your consultation on November 2, 2024. It is certainly concerning to learn that there was a discrepancy between what was advertised on Groupon and what you were told at the clinic. Our aim is always to ensure our customers have a seamless experience, and it is disappointing when that is not the case.

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: **************************** before accessing the refund options through the following link:

***********************************************************************************************************************************************

Here, you can choose your preferred refund method:

- Groupon Credits: These are simple to use and never expire, giving you the flexibility to shop whenever suits you best!

- Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

Thank you for your understanding and patience as we work through this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** *****
Initial Complaint
Date:11/01/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a service with Groupon for ******. 225 of that was a credit I had been issued about 6 months earlier. The business I purchased the service for took my voucher number and it showed redeemed on the Groupon website but it had not been used. I requested the refund to my account which I was suppose to have theee days to do so . Groupon gave me a not e today November 1, of my voucher being used and not able to be refunded . They said they would reach out to the business but Groupon is still not releasing that credit of 225. I didnt receive the service or even go to the appt so I should. E credited my money back . I used the voucher to book an appt on October 31, 2024 and requested a refund today November. 1. I followed All requirements and am within the amount of time allowed to request a refund .
Business Response
Date: 11/05/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I apologize for any inconvenience you've experienced regarding your Groupon purchase. I genuinely understand your frustration given the circumstances, and I'm here to assist you in resolving this matter as swiftly as possible.

I can see that you purchased a service for $239.00 on Groupon, which factored in a $225.00 credit from a previous issue. It's concerning to hear that the service was marked as used without actually being received. Furthermore, I understand the urgency and importance of receiving the refund as you followed the appropriate refund request timeline.

To expedite the resolution, I noticed there is currently no Groupon account linked to the email address you provided *********************** In order to move forward and investigate this issue thoroughly, could you kindly provide us with the following details:

- The order confirmation number for your Groupon purchase
- The unique code you used or intended to use for redeeming the voucher
- Any alternate email addresses that might have been used at the time of purchase
- The date when the charge occurred

If your purchase was made using a credit or debit card, please include:

- The name on the card that was charged
- The type of card ****** MasterCard, AmEx, etc.)
- The last four digits of the card number
- The expiration date on the card
- The billing address associated with the card

If the charge was on a ****** account, please provide:

- The ****** invoice ID associated with this transactionExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx
- The email address registered to the ****** account

Thanks for your help and I look forward to assisting you further.

Regards,

******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid $45 for a Home Chef deal. Groupon states that the deal will expire, but the cash value of $45 will never expire and can be used any time.However Home Chef states that after the deal expires, there is no cash value left.I hereby ask Groupon to refund me $45 that I paid.
Initial Complaint
Date:10/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The merchant (**************) in ******, Az. and myself have contacted Groupon 4 times requesting my refund with Groupon failing to provide the refund.
Business Response
Date: 11/04/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely apologize for any frustration this situation has caused you. I understand how important it is for you to receive the refund promptly.

Upon reviewing your case, I see that our Resolutions team has already responded to your request via email on October 23, 2024, providing detailed instructions on how to process your refund. It appears this communication might have been missed.

Rest assured, we have now processed a full refund to your original form of payment. You should receive a confirmation via a separate automated email shortly. Please be aware that, while we issue refunds immediately, your financial institution may require a few days to reflect this credit in your account.

We appreciate your patience and understanding in this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out. We are here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:10/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ticket from Groupon and was unable to use it so I requested a refund, the event said Groupon has to issue my refund but they refused.
Business Response
Date: 11/05/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Ive carefully reviewed your situation, and I wanted to inform you that the refund was successfully processed to Groupon credits on 11/02/2024 at 01:43 PM.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

If theres anything else I can assist you with or if you need help using your voucher, please dont hesitate to let me know.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/13/2024
Better Business Bureau:
I have received a resolution from the business Groupon; thank you for your assistance.
Sincerely,

********* ****
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon of order # ****-148517-446270 on 10/24/24 for two spa world passes in ******** as a gift. Groupon never delivered the Groupon to the recipient. I reached out to inquire with Groupon and provided all requested information (name, order #, and last 4 of credit card). Groupon indicated they cant provide me with any information and that I need to have the recipient reach out. The recipient reach out, who has no idea about this purchase. Groupon is defrauding patrons. I purchased this with my money and I am the customer and they are asking me to ask the recipient to follow up. Abilash VR, the representative who I was engaging via email, is also refusing to refund me. I have submitted an official complaint of fraud to the *** and Attorney General of Illinois and wrote Groupons Investor Relations.This is a crime against the public. Groupon needs better business practices.
Business Response
Date: 11/05/2024
Hi Erikah,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you have experienced regarding your Groupon purchase for the spa passes. I understand how disappointing it must be not to have the vouchers delivered to the recipient, especially after your efforts to resolve the issue.

Upon reviewing your order, I can confirm that both vouchers have already been refunded to your original form of payment on November 1, 2024, at 08:42 AM. I hope this resolution helps alleviate some of the concerns youve faced.

I appreciate your patience during this process and regret that it did not meet your expectations. If you have any further questions or need additional assistance, please do not hesitate to reach out.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2024

Complaint: 22499426

I am rejecting this response because: I was required to reach out to numerous external entities outside of Groupon in order to reach this resolution. I requested a refund in my initial correspondence, the Groupon representative refused. I want an escalation representative to reach out to me explain why Groupon is defrauding customers. Additionally, the voucher sharing function is inoperable within the Groupon website, causing perpetual issues. This needs to also be fixed. Have an escalations member reach out to be to discuss and resolve.

Sincerely,

****** ****
Business Response
Date: 11/07/2024
Hi Erikah,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I fully understand your concern and frustration regarding the initial denial of your refund request, and I sincerely apologize for any confusion or inconvenience this may have caused. I regret that this situation has caused continued issues, but I want to address your concerns as clearly as possible.

As per your request, I have successfully processed the refund for your both vouchers to the original payment method. The reason for the initial denial by our customer support team was based on our records, which indicate that the voucher was not purchased as a gift but was instead directly purchased under the email address ************************** According to our system, the voucher was successfully added to the recipient's email address, and they should have had access to view and use the order. But, you denied as the Gift person do not have an account with **********************, but we were able to locate it with their email address.

However, as this issue has escalated to involve our legal team, and in the interest of resolving it promptly, I have processed the refund to the original payment method as an exception. Additionally, I have escalated your case to the relevant specialists and legal team for further investigation. As you mentioned, should the *** or Attorney General of Illinois contact us, they will be provided with the appropriate information to address your concerns.

Thank you for your understanding and patience throughout this process. Please feel free to reach out if you have any further questions or need additional assistance.

Regards,
****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a oil change. The merchant won't accept it m Groupon is refusing to refund me my money. I did not use the VOUCHER
Business Response
Date: 11/05/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience youve experienced with the merchant not accepting your voucher.

I want to assure you that we have already escalated your issue to the concerned team. While we typically receive updates quickly, please note that it may take up to 7 days as we conduct a thorough investigation with the merchant on the backend.

Rest assured, we are working diligently to resolve this matter as swiftly as possible. Once we have any updates, we will promptly reach out to you via email.

Thank you for your patience and understanding during this time.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2024

Complaint: 22494637

I am rejecting this response because:

Sincerely,

****** *********
Customer Answer
Date: 11/05/2024
Because they haven't resolved the issue or refunded me my money.
Business Response
Date: 11/07/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I apologize for the inconvenience and frustration this situation has caused you.

As mentioned in our previous communication, we have already escalated your issue to the concerned team, and they are currently investigating it with the utmost priority. While we typically receive updates relatively quickly, please be aware that it may take up to 3-5 days to conduct a thorough investigation with the merchant on the backend.

I assure you that we are committed to resolving this matter as swiftly as possible. Your patience and understanding during this time are greatly appreciated, and we are working diligently to provide you with a satisfactory resolution.

As soon as we have any updates, we will reach out to you immediately via email.

Thank you once again for your understanding and for giving us the chance to address this issue.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 4, 2024 I purchased a Groupon voucher for a 60 minute massage at Prioritize Your Peace for a friend (***** *******) as a gift. I used my Groupon account, listed under my email address *********************** The voucher expires on 10/31/2024. My friend tried to make an appointment using the link provided in the confirmation email but did not get a response after several days. She finally contacted the therapist, ****** ******, about the appointmentand was told that they were no longer with Groupon as of May, 2024 and that she would have to contact Groupon for a refund.After trying to contact Groupon to try to get a resolution, I have ran into several walls as there is no way to directly contact them. There is no Live Chat, no email address, and no phone number listed on the Groupon page. The online form Groupon provides will not submit. I found Groupon on X (formerly *******) and tried to contact them at (@GrouponHelpUS) but I can not submit the message as they do not follow me on this platform. I found and email address ************************************ on a complaint website and emailed them on 10/18/24 and have had no response. I submitted another email to the same email address informing them of the BBB complaint I was going to make on 10/30/2024.I have screenshots of the conversation with the massage center and a PDF of the order confirmation and both emails I sent to *********************************** It just seems strange for a company not to have an easy way to contact them in situations like this.
Business Response
Date: 11/05/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and sharing the details of your experience regarding the Groupon voucher for a 60-minute massage at Prioritize Your Peace. I understand how frustrating this situation has been, and I appreciate your patience.

Given the circumstances that led to your request, I am happy to process a full refund in the form of Groupon credits. These credits are simple to use and never expire, allowing you to apply them towards any purchase on **************************. We often run our more popular deals multiple times, so theres a good chance a similar offer will be available soon.

If you would like me to proceed with applying the credit, please let me know by replying to this email.

Thank you for your understanding, and I look forward to resolving this for you.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Complaint: 22493498

I am rejecting this response because:
While looking for a way to resolve this situation I read many complaints about the Groupon system rejecting or not allowing others to use the Groupon Credits.
This seems like more of a hassle.A full refund would be more suitable.

Sincerely,

***** *****
Business Response
Date: 11/09/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern. Unfortunately, as per the terms, we are unable to process a refund to your original form of payment. I want to assure you that we will always go above and beyond to assist our customers in redeeming their vouchers, and ensuring customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances.

The Groupon credits are simple to use and never expire, allowing you to apply them towards any purchase on **************************. We often run our more popular deals multiple times, so theres a good chance a similar offer will be available soon.

If you would like me to proceed with applying for the credit, please let me know by replying to this email.

Thank you for your understanding, and I look forward to resolving this for you.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
on one condition. If I am unable to use the credits due to their system rejecting it, I will file another complaint.
Thank you for the response.

Sincerely,

***** *****

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Groupon, Inc. is NOT a BBB Accredited Business.