Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,848 total complaints in the last 3 years.
1,317 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Groupons. They were originally each $12, for a total of $24. I had a Groupon discount code for $20 off however, which took it down to $2 each for a total of $4. I went to schedule and use these at the merchant and was told they only saw one on file so I checked into it I have an email confirmation and receipt of purchase with Groupon showing two vouchers, and on the actual app it shows two vouchers as well but now says one is pending. So I chatted with customer service the first person told me they see both vouchers and its all good to go, but clearly that isnt correct. That chat got disconnected so I chatted again- this time the rep confirmed there is an issue with one of the two vouchers being pending but couldnt tell me why and said they would escalate it to a supervisor even though this was one single transaction which makes no sense I then waited for 45 minutes and this rep never came back. So I chatted AGAIN with a third rep who said all they can do is wait on an email reply from management and that takes ***** hours. I wasnt even told any of that when the second rep disappeared. So now Im in limbo waiting to see how or if they will resolve this. Its not about the money, its a $2 Groupon and I will pay for that if it somehow didnt go through on their end, but I should not have to pay $12 to buy it again when my discount code is now showing as used because it thinks I bought two and used it already. This is terrible customer service. I want my second ********************** and it is not my fault its screwed up on their end.
Business Response
Date: 10/18/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Unfortunately, we are unable to determine what was the reason for not processing the second of your purchased vouchers.

To help make up for your inconvenience, I'm putting $15.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

I sincerely hope you find your next Groupon experience to be more enjoyable and thank you for taking the time to send us your feedback.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction 10/07/22 I paid Groupon $570. I purchased ***************** via Groupon but was unable to used them. So I tried to call but I was not successful. I had to used their online chat, but did resolve my problem. So I kept waiting and refreshed the website for over 30 minutes out in the heat. I kept using the online chat and they said their system was experiencing system issues processing transactions at that point I wanted to cancel my order but the chat people stop answering my messages. I was advised by universal studios to buy the tickets directly from them and request a cancellation. The transaction took hours to process. The email confirmation was received after 1PM, universal studios closes at 6pm. Groupon stated it was final sales to use it for another day. I told them I cannot, I live in *******. I was told there is nothing they can do. They took zero accountability for their system not working correctly.
Business Response
Date: 10/13/2022
Hello Daisy,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one-time exception in this case.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement. Let me know if there's anything else I can do for you.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transation for the grpupon to ****** massage for ***** was agreed in a chat customer help to be refunded. They never have refunded me. I have contacted my debit card customer service two times now and filed a dispute. To which groupon denied my dispute. Now i filed an escalation and Groupon is still refusing to refund or credit *****. Groupon has basically STOLEN 50$ from me now
Business Response
Date: 10/13/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

I've sent a direct email to you. Please provide the required information there.

Thanks for your help and I look forward to assisting you further.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2022

Complaint: 18192489

I am rejecting this response because:

They are refusing to work with me. Why are they using a private email? You will not refund me or accept to help via private email. They need to message their response here. They have stolen 50.40$ from my cc

Sincerely,

*************************
Business Response
Date: 10/21/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Please let me know if you need assistance with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2022

Complaint: 18192489

I am rejecting this response because:
The financial institution has already told me to work with groupon. That the financial institution did dispute the charge and Groupon over rid that credit and dispute and then charged me again stealing 50.40$ out of my account. This is literal theft.

Sincerely,

*************************
Business Response
Date: 10/26/2022
Hello ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Due to a technical issue, we couldn't process the refund to the credit card that you used to make a purchase. Could you add a new card or re-add this one again? Then we will be able to provide you with further assistance.

You can remove, update, or add a credit card by signing in at www.groupon.com. Once you're signed in, place your cursor over your name at the top right of the page and select "My Account" in the drop-down menu. After that page loads, select the "Credit Cards" link that appears under the "My Account" tab.
Please let me know if you have any other questions.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/26/2022

Complaint: 18192489

I am rejecting this response because:

Hello if you have realized you never refunded and basically stole the *****$ .
Then use credit card ending in. ****. Once again my groupon purchased for ***** that was never refunded and the Groupon account is under ********************* not *********************
The credit card is in ********************* account along with the non refunded Groupon i purchased.

Sincerely,

*************************
Business Response
Date: 10/28/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've issued a full refund for $50.40 to the original form of payment, to the credit card requested.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/28/2022

Better Business Bureau:

Thank you for being professional and taking my complaint realistically instead of acting like politely declining my words and facts was the way to handle this.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #********** Date of purchase 03/14/21 Order#********** Date of purchase 02/29/20 These 2 orders contained tickets that have expired and were unused due to covid. I was told by **************** that the businesses would still honor the tickets. I have contacted both business and have been referred back to Groupon. All I need is a new order placed for the tickets so I can use them when I go down in November. There is nothing indicating that the orders have been refunded anywhere, it is very clear when an order has been refunded, as it specifies it in a couple places. Please place a new order for the exact quantity and tickets that are currently in the 2 orders for use when I go down to ******* next month. Both businesses have referred me back to you to get valid tickets. I have included screenshots where it would normally say that it had been refunded and all it says is expired.
Business Response
Date: 10/12/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your orders were refunded to Groupon Bucks Order #********** Date of purchase 03/14/21 was refunded 02/02/2022 to Groupon Bucks and order#********** Date of purchase 02/29/20 was refunded 04/09/2020 to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

You can check your Groupon Bucks balance and see your Groupon Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by selecting Groupon Bucks while on the My Groupons page on the [website](http://www.groupon.com/mygroupons) or mobile app.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/4/22, I purchased 3 jewelry items from Groupon. To date, 10/7/22, I have not received any of these items, which totaled $108.57. Upon checking the Groupon site, it is showing that 2 of these items were delivered and 1 is available. I have tried getting in touch with Groupon but Ive only received a standard email saying a representative will get in touch with me. No one does. I need to have Groupon refund my money or at least have a live person speak to me.
Business Response
Date: 10/12/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.

If you have any other questions about the deal or would like further assistance from the merchant, please reply to the confirmation email you received when you sent your first message. This way, your questions will reach the merchant and you'll receive the fastest response possible.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a restaurant. I was told by the merchant they was no longer accepting Groupons so I contact customer service . I was told I would receive my money back . I wanted 10 buisness day no refund and I reached back out to Groupon they keep running me in circles a out my money . I do not wish to do buisness with a company that have these type of practices. They take your money and vice you a run around . I just want my hard earned money back .
Business Response
Date: 10/12/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 10/07/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for a service. I waited a month for the appointment. The appointment was canceled the day before. I filed a claim through my bank for refund. The claim was denied because Groupon said I still had access to the voucher and had not reached out to them. The bank claim was denied and closed. I've provided the proof of the claim closure and statement saying the money was redebited from my account. Groupon still refuses refund and has not replied to my emails for a couple of days.
Business Response
Date: 10/12/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that you've received an equivalent for the full amount you paid, $79.20, in Groupon Bucks on 10/09/2022.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 15,2022 I purchased about 8 universal *********************** tickets on Groupon online. The tickets total $658.00. I believed I was purchasing the tickets in *******, ** because that is where I live and that is where my account is always set. I quickly realized the different location as soon as I viewed my receipt. I contacted Groupon's Live chat immediately to resolve the location but they refused to help me. I immediately called PayPal to stop the request but they stated the transaction was pending and not completed for dispute. The following day I contacted *********** and opened a direct dispute for full refund. I disputed that I do not live in ********** and do not wish to purchase ********************************* tickets there. The site screen looks almost Identical and I was confused. I requested the cancellation immediately to avoid any inconvenience in a live chat and email to Groupon. *********** credited back my full refund so I believed everything was fine. On October 2, 2022 *********** once again charged me $658 with a reversal because Groupon told them I never attempted to cancel. Enclosed is the live chat conversation that immediately followed the purchase. The further confusion continued with an attempted live chat conversation on 09/23/2022 that was included after the no reply on 9/15/2022 from **************** representative ********************************. I just want my $658 back.
Business Response
Date: 10/11/2022
Hello Nyldalyz,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any inconvenience you may have experienced.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.

Please let me know if I can help you with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/12/2022

Complaint: 18156562

I am rejecting this response because: I need my money back in full. I am closing and canceling my subscription with Groupon. I was told by *********** that Groupon refuse to give me a refund because I failed to request a refund. They lied. Trust is gone. I proved to both companies that I requested a refund immediately. I want a full refund. I am entitled to a refund if I did not want to purchase the service from Groupon. I immediately contacted them to avoid damages they caused on their own for the delay.

Sincerely,

***************************
Business Response
Date: 10/13/2022
Hello Nyldalyz,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Please let me know if you need assistance with anything else.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/18/2022

Complaint: 18156562

I am rejecting this response because: It was an accidental purchase. I did everything possible to contact everyone immediately to make them aware it was not my intentions. I contacted Groupon immediately through live chat to make them aware it was not an intended purchase. I also contacted PAYPAL immediately to cancel the transaction. I never intended to purchase tickets from **********.
Enclosed is the email from PAYPAL cancellation and ************* request of proof of cancellation attempt. I also previously submitted the live chat on 9/15/2022 with Groupon. On the live chat i made it clear that it was a mistake and not an intended purchase.

Sincerely,

***************************
Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon has added my company's product to their platform without my consent. They are discounting my product and charging me for it. This is unheard of. I complained to the company for three month now and nothing has changed.
Business Response
Date: 10/11/2022
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: The best way to get the help you need is to head to your Groupon *************** at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.

If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your ***************. You can also contact our Merchant Support team by email at ******************************************.

Meanwhile I will escalated this case to appropriate channels for additional assistance with your issue.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for 2 tickets to *********************** through Groupon. I was charged for them, but the vouchers were never available. They were greyed out, and marked as pending. I contacted customer service 3 times that day before the event, with no resolution. I ended up having to purchase full price tickets at the gate because the vouchers were still pending. Now Groupon is refusing to issue a refund because its a Groupon Live event. I already went. The vouchers didnt work. Theyre keeping my money. By the way, theyre still pending.
Business Response
Date: 10/11/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 10/07/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************************

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Groupon, Inc. is NOT a BBB Accredited Business.