Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,845 total complaints in the last 3 years.
1,317 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a Groupon that never showed up in my Groupon App or in my Email all I have is a copy from my bank of the money taken from my account, date taken, who toke it, phone number of Groupon merchant. I have made several attempts to contact merchant with no response to email or unproductive chat and several attempts to call.. at this point Groupon has stolen my moneyThey keep asking for a coupon number when they have not given me one. The coupon never showed up. It has been a month of waiting. I had to pay extra money for my oil change. *** never had this problem with them before. I would warn buyers to no not use Groupon because they have no customer service and could careless about the money you are spending with them.
Business Response
Date: 09/07/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to access your voucher to redeem.

I checked and see that you made a typo in the email address provided at check-out and the Groupon was processed under an incorrect email address.

The new Groupon is under *******************. You made a typo in the numbers and entered as 6457 instead of 6447.

In general, it is not our policy to refund the Groupon that is outside the 3-days cancellation window. However, in your case, we have made an exception.

Here is the refund policy's link for your reference: ****************************************************************

If you prfer to redeem your Groupon, I can send you the *** of your voucher. If not, I can process the refund as an exception since this was a typo error from your end.

Please let me know how you like to proceed?

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/27/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for P&G Massage. The merchant marked the Groupon as redeemed before I even used it. It took a few attempts to contact them before they admitted to accidentally doing that and working to schedule the massage. Then had issues confirming a massage appointment. When I got frustrated and tired of trying to get the service I paid for I contacted Groupon. My ability to write a review looks like its been disabled. The customer service from them has been ridiculously bad. Its all through email and a new person response each time. I cant get anywhere. I requested a refund or even a credit to use somewhere else. Im getting the runaround and about to give up so I wanted to report this and try to get some help. Ive included screenshots of all my emails with Groupon and some examples of the repeated responses Ive received. I also sent screen shots of the text exchanges with the merchant (that I already submitted to Groupon a few times).
Customer Answer
Date: 08/29/2023
Good evening,

I wanted to inform that today Groupon issued a refund/credit for my purchase and I am satisfied with that resolution.

*************************

Sent from my iPhone
Initial Complaint
Date:08/27/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can not access to my account after I purchased RedSox tickets by using Groupon Bucks. I have previously purchased products from Groupon, and I canceled the transaction. Groupon gave me Groupon Bucks instead of refund, which is like a store credit and worth more than $300., On 8/17, I used Groupon Bucks to buy Red Sox tickets for 8/28, and I cant access to my account since then. I tried to contact customer service by email and via ******** messenger services since 8/18, but nothing has been done. The customer service phone number listed on ******************** seems to be inactive.
Initial Complaint
Date:08/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon 8/23 and the merchant said my vehicle didnt qualify and to request a refund. I requested a refund with Groupon explaining the situation and they said no refund, even though it says refund if the merchant states you dont qualify
Business Response
Date: 09/07/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase and refund.

I checked and see that we've already processed the refund for this Groupon as Groupon Bucks on 08/22/2023.

We regret to inform you that a dispute has already been raised with the bank, and we are not able to handle the resolution regarding the refund to the original form of payment. We kindly ask that you contact the bank directly to further investigate and settle this issue.

We apologize for not being able to be of more assistance in this matter. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/11/2023

Complaint: 20527201

I am rejecting this response because:
Im am due a refund in the form of original payment not a credit to a Groupon account that is closed
Sincerely,

***************************************
Business Response
Date: 09/18/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this refund and understand that you are not happy with my previous resolution.

As I informed you earlier, there is an active dispute pending with PayPal for this order. In this case, we are unable to resolve this issue from our end,

I request you to contact PayPal for a resolution OR you can cancel the dispute with PayPal and reach us again.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Groupon through email since this is the only option they offer. I tried to purchase 1 spray tan and then it charged me for 3 spray tans and a bunch of other items I have no idea where it came from. I contacted the company the second it happened and explained I did not purchase this order. For months I have been going back in forth. They send me in a circle. I still havent received my full refund. I will never order from Groupon again and I want my refund. The customer service is horrible. Everytime i send a response the next message has no relation to what I have asked.
Business Response
Date: 09/07/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the accidental purchase in your shopping cart.

I checked and see that the following orders are canceled and refunded from our end:

1. Order # **********
2. Order # **********
3. Order # **********

I can also see there are 2 remaining items that is not refunded (Order # ********** and Order # **********).

Product eligible for free returns within 30 days if in new/unused condition.

May I know have you received these 2 items and returned it back to the seller for a refund?

With this information, I will be able to look into the issue further.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Date August 25th 2023 *****************/ Halloween Horror Night cost $181.03. I had a recent trade in credit for $29.99 making the updated amount $151.04. I didn't receive a confirmation email and I wasn't able to view my voucher do to the site stating we're processing your order. I reach out to someone through chat stating there manager will reach out to me. I didn't receive any other information and now it's been 24 hours since I purchased it and I cannot view the voucher. I have tried sending a email to the support team and they keep sending instructions on how to view the voucher. I keep having to tell the representative that the issue is I cannot view the voucher because it's still processing. My money has been taken and there is nothing I can do. Trying to communicate with groupon is impossible at this point. I would like for someone to take a look at my issue. Order # **********
Business Response
Date: 09/11/2023
Hello Chalace,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We noted that you have confirmed to our team that the issue has since been resolved. If you need help with anything else, please let us know.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Groupon #****-146151-157984 on Saturday, 8/19/2023, for an Advanced Body Scan (ABS) Preventative ************ scan for two people. The Groupon does not state that recording/video taping is a requirement of the appointment or we would not have purchased. We contacted ABS multiple times, scheduled the appointment for 8/25/2023, and finally received their paperwork on Wednesday, 8/23/2023. After seeing the requirement for recording/video taping, we cancelled the 8/25/2023 appointment on 8/23/2023 and requested a refund. The Groupon states " ... "other refund requests will be honored before service provided". Our request for refund was made within 3 business days, the Groupon language states we can get a refund, and ABS has agreed to refund. *** has agreed we should get a refund, however Groupon has refused to issue one, even after multiple contacts.
Customer Answer
Date: 08/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BBB of *******, we appreciate your assistance in contacting Groupon. We would like to withdraw this case, since Groupon has issued the requested refund. Thank you, *********************

Sincerely,

*********************
Initial Complaint
Date:08/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon on Sunday, August 12, 2023 for **********. It was a discounted ticket for the park. That night I attempted several times to utilize the groupon. ********** continued to not accept the Groupon. The next morning, the day of my trip, I tried again. The groupon continued to not be expected by the merchant. When I arrived o ********** on Monday the merchant told me that they do not accept that groupon. I emailed groupon that night. I was told that that they would refund me in 7 days. Several emails followed that they were investigating my case. I received my last email from groupon on August 25th stating that they will not refund my money.
Business Response
Date: 09/11/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and apologize for any trouble with this. I'm afraid our team has confirmed that there is no issue with redeeming this code and it was completely valid for redemption, so in this case we will not be able to offer any refunds.

I noted that our team did request you to provide a screenshot of the exact error you were receiving when trying to use your code, but you did not provide that. Since we did not see any error with the code on our end, we needed that to verify the exact issue you were facing. It is possible that you were trying the incorrect website or the wrong code for redemption which we would've been able to confirm if we had received a screenshot of the error page from your end.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/13/2023

Complaint: 20525026

I am rejecting this response because:
The service that was purchased was not provided by Groupon. Deeps if you are going to look back at the history of out exchanges please note the response from the beginning stating that you would refund my $30.
what is ingesting on the stance that you are taking , your services are a discount for purchasing l products with coupons from your organization. Why would I not use a coupon for a discount on tickets. You Groupon code did not work. You did not provide the service I paid for. As researching this organization. I come to see this is now a practice of Groupon. You should be held accountable when situations arise when your codes do work as advertised.
Sincerely,

*** *****************
Business Response
Date: 09/18/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase and understand that my previous response was not satisfactory.

I checked and see that you've filed a dipute for this order and it was resolved by your Bank. I could see that your Bank took care of the refund and they processed it for you.

Since the issue is resolved by them, I request you to contact your bank directly for a resolution.

Also, I've voided the refunded Groupon Bucks from your account since the refund was processed by your Bank.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****************
Initial Complaint
Date:08/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in ******, **. In May of 2023 I purchased a Groupon for a business in ********, **. I was scheduled to take a trip in June of 2023 that would bring me through ******** and because it was a 90 minute to 2 hour drive, planned to stop for my dog and get food. Due to unforseen circumstances, my dog could not come becuase I was not able to stop on my trip. I knew I could swap my Groupon, since that was allowed at the time of purchase. I kept the Groupon just in case I had the opportunity to use it. Well the expiration was approaching and I had no plans that would take me to ******** so I attempted to swap my Groupon. At that time I learned that without notifying customers, Groupon had taken away the ability to swap and it was well past the refund date. I contacted support and was refused a refund in the form of Groupon bucks. So I attempted to go out of my way to visit the establishment on a Friday so flustered I forgot I could only use Monday - Thursday. After I was unable to use the Groupon at the restaurant I contacted Groupon again. I explained that swap was an option when I purchased the Groupon and asked for an extension to use it or Groupon bucks to use on something else. They refused.
Business Response
Date: 09/11/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon prior to expiration.

In general, it is not our policy to refund the Groupon that is outside the cancellation window. However, in your case, we have made an exception.

Here is the refund policy's link for your reference: ****************************************************************

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. I must have missed an email but I am satisfied with the Groupon bucks.
Sincerely,

**********************************;
Initial Complaint
Date:08/25/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We got a coupon from Groupon for vent cleaning. The guy from the coupon seller showed up and gave us a fresh quote for $1049 saying he will do extra work and the coupon is not enough to cover his work. We said we do not want any extra work but just what we paid for. The guy got upset and said I am not providing any service and left without doing anything. When I contacted Groupon and told them the guy left without doing anything and I want my money back, Groupon responded with "we contacted the business and they were able to provide the service. We cannot issue a refund". I emailed Groupon back detailing what had happened, they just sent the same email back from before as a response. Is Groupon even reading what I am saying in the email? Your merchant was a scammer, they sold a coupon on your site, came to our house, said they cannot honor the coupon, gave a fresh quote and when we did not buy it, found a reason to deny services and left without opening a single vent let alone clean it. This is ridiculous, maybe groupon should do better to keep such scammers away from the site so that people like us don't get scammed and run around for refunds. Disappointed with Groupon and their customer service.
Business Response
Date: 09/11/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the additional charge by the merchant.

I checked and see that you've already traded this Groupon for Groupon Bucks from your end on 08/27/2023 and also used the traded bucks for the new purchase.

I hope this issue is now resolved. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/16/2023

Complaint: 20524020

I am rejecting this response because: your customer service arm twisted me into the trade in and I was told that I have to use the trade in within the old due date otherwise the trade in would be invalid too. I had no option of getting a refund and I was told that if I reject the offer of trade in then I won't be able to get the trade in option as well. I made the choice of trade in only because you would not give me back my money. So good luck trying to make it look like you took care of it.

Sincerely,

*************************************
Business Response
Date: 09/19/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this order and I understand that you're not happy with the trade-in option offered.

Unforutnately, we'e unable to refund the Groupon to the original form of payment which is outside the 3-days return policy. I can see that you've used the traded Groupon Bucks towards your new purchase.

Here is the refund policy's link for your reference: ***************************************************************************;

No worries, to help you with the trouble, I've gone ahead and issued $7in Groupon Bucks to your account.

Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.