Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello how are you? I purchased 3 car starters on 12/22/24 from Groupon for my daughters for Christmas and was supposed to be charged a total of $349.30 and Groupon charged our credit card $499 without our consent. I did not get a receipt from Groupon but I took a photo of what we were supposed to pay before I clicked okay and made the purchase. The cost for 2 of the starters was $196 with promo code Xmas, not $280 which we were charged. The other starter goes to a push button ignition and the cost for that starter was supposed to be $153 with code Xmas not $219 which we were charged. If I would have received the total cost of $499 up front I would have not made the purchase. It was cheaper at the dealer because we were also charged an extra $600 from Onpoint who installed the car starters to bypass the cars security system. I never received a receipt from Groupon following the transaction. I have checked the Groupon app and have not received a receipt. I tried calling Groupon but the number I found online was not valid. I see the vouchers for the car starters in the app and that is it. Weve shopped Groupon in the past with no problems. Also took a snapshot of the order number which is 1000-148894-889339. Our credit card company staff member ***** who I spoke with today 1/23/25 closed the case because I never received a receipt and I only have snapshots of the cost for the starters. ***** provided me with an email to Groupon which is ****************************. Hoping this email is correct. I sent Groupon an email this morning. Our credit card company doesnt even have a phone number listed for Groupon. The copy I have states that a receipt would be send to my email by 1/15/25. I have yet to receive it. Thank you and hope you can help with this issue.

  Business Response

  Date: 02/04/2025

  Hi Santo,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive also responded directly to your email from **************************, and I want to sincerely apologize for the inconvenience this situation has caused. I understand how frustrating it must be to have your vacation plans affected and to experience difficulties with both the tickets and our customer support process.
  
  Regarding your issue, Im sorry to hear about the trouble youve experienced with your recent purchase and promo code. Id love to help you resolve this.
  To find your purchase, you should have received an email confirming your purchase with all the details you need. If you dont have that email, you can find a breakdown of your transaction in your Groupon account:
  
  -Go to My Groupons and view your list of purchases.
  -Next to each purchase, theres a View Details button.
  -Click on it to access your Order Details page, which includes:
  -The card used for your purchase
  -The amount charged
  -Any Bucks or discounts applied
  -The total purchase price
  -Redemption instructions and deal conditions
  
  If youre using the Groupon mobile app, you can access this information via the My Stuff menu.
  
  Upon reviewing your account, I see that youve disputed the charge for this purchase. Im sorry for the continued frustration, but once a charge has been disputed with your financial institution, we are required to let that process run its course. You will need to work directly with them to resolve the matter.
  
  Regarding your promo code, Im sorry to hear it didnt apply as expected. While were unable to retroactively apply discounts to completed purchases, Ive issued $99.80 in Groupon Bucks to your account as a gesture of goodwill.
  
  These credits are valid for 180 days and can be used toward future purchases. You can check your Groupon Bucks balance and transaction history by visiting ******************************************************************** or by selecting Groupon Bucks on the My Groupons page in the app or website.
  
  Please also note that Groupon does not offer phone support. However, our support team is available 24/7 via chat or email. You can reach us anytime through our *********** at ******************************************.
  
  Thank you for your understanding, and I hope this helps. If theres anything else I can assist you with, please dont hesitate to let me know.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon charged me $159 for a product I used a promo code on and should have been charged only $111.30, resulting in an overcharge of $47.70. They will not credit my **** because of their mistake and will only give me a Groupon credit for the overcharge of $47.70.

  Business Response

  Date: 01/27/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand your frustration regarding the recent issue with your purchase. It can be incredibly upsetting to experience an unexpected charge, especially when you anticipated saving with a promo code.
  
  Upon reviewing your account, I see that the promo code was unfortunately not applied to this purchase. Please accept my sincerest apologies for any inconvenience or confusion this may have caused.
  
  Regrettably, due to our policy constraints, we are unable to issue a partial refund to your card for a redeemed voucher. However, I want to assure you that your concerns have been heard and addressed. As a gesture of goodwill, our team has issued $57.70 in Groupon credits to your account. This includes the $47.70 difference you mentioned, along with an additional $10 for the inconvenience experienced.
  
  These credits will remain valid for 180 days, providing you with ample time to use them for any future purchases on our platform. When you're ready to utilize them, simply select the option to Apply available Groupon Bucks during checkout, and the amount will be automatically deducted from your total.
  
  We truly appreciate your patience and understanding in this matter. Please dont hesitate to reach out if you have any more questions or need further assistance.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GROUPON SELLING BROW AND I PAID $144 I called the company and they said they don't use groupon and the lady i talked to that offered the service said she doesn't do that anymore. I told groupon that several times and they said they would give me a full refund - $115.20 not full refund.

  Business Response

  Date: 01/27/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for any confusion or inconvenience you have experienced regarding your purchase.
  
  After reviewing your account, I have confirmed that a promotional discount was applied to your order at the time of purchase. The actual amount paid, after applying this discount, was $115.20. Therefore, the refunded amount you received corresponds to the total you initially paid after the discount.
  
  I hope this clarification helps to resolve any misunderstandings. Please do not hesitate to reach out if you have any further questions or require additional assistance. We are committed to providing you with the best possible service.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon purchased on jan 16- a paddle pub admission for 2. When entering the voucher code in the desired website, *************, the discount only applies for admission for 1, rather than 2. Spoke to the merchant and they are unable to resolve. Emailed with groupon and they are unable to resolve, despite providing a new voucher number. One email response says groupon spoke to the merchant and were unable to resolve and the merchant denies a refund, although i havent been able to purchase thru the merchant due to the discount not applying properly. The merchant denies speaking to groupon about this issue at all. Ive attached a photo of the original groupon and a photo of the error on merchant site.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While in the process of purchasing a Groupon, I received a phone call which lasted longer then expected afterwards I completed the purchase with groupon. I think there may have been a technical glitch that refreshed the page and change the date selected. I noticed the mistake immediately and within 10 minutes contacted Groupon to try to change the date but to no avail.

  Business Response

  Date: 01/23/2025

  Hello *******,
  
  Thank you for contacting us through the Better Business Bureau. Ive reviewed your recent comment and all internal correspondence. I also responded to you via email from Groupon.
  
  Regarding your concern, I was unable to locate the order or account associated with *********************** To assist you further, Ive sent a direct email requesting additional information about your purchase. This will help us verify your order and resolve the issue promptly.
  
  We appreciate your cooperation and look forward to addressing this as quickly as possible. If you have any further questions, please respond to my direct email.
  Thank you for your understanding.
  
  Best regards,
  ********
  Manager, Groupon Customer Support

  Customer Answer

  Date: 01/25/2025

  
  Complaint: 22841795
  
  I am rejecting this response because: No attempt to resolve the situation. I did not receive a direct message in my email requesting any additional documentation .
  The order was under " *****************************" 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/06/2025

  Hi *******,
  
  I understand that you were expecting a phone call to resolve the issue, but unfortunately, we do not offer phone support at the moment. Weve already responded through both the BBB platform and via email under case #********. Please feel free to reply directly to that email if needed.
  
  Additionally, I was unable to find the email address ******************** in our system associated with a Groupon account. If you used a different email for the purchase, could you kindly provide it? Also, it would be helpful if you could share a screenshot of the charge for your purchase. You can send this information by replying to the email we sent you through ************************** along with the other requested details about your order.
  
  Were here to assist you and look forward to resolving this issue.
  
  Best regards,
  ********
  Manager
  Groupon

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on 11/15/24 a Groupon to attend a spa in northern **. I paid $25.51 , have bank statement, I have sent them two emails in reference to why when I sign into my account, it says I have no groupons They have not responded back. Their phone line tells you to email them, there is no way to reach a live person.

  Business Response

  Date: 01/25/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Regarding your complaint: I hope this message finds you well. I understand how concerning it must be to not see your Groupon voucher, especially after your attempts to contact us went unanswered. Please accept my apologies for any frustration this may have caused.
  
  We value your feedback and are genuinely sorry for any inconvenience you've encountered. I see that you are referring to this purchase: Spa World Order #**********. I am pleased to inform you that I have checked your account, and your voucher has been successfully added. I've attached it below for your convenience.
  
  While we currently don't offer phone support, I want to reassure you that our dedicated customer support team is available 24/7 through chat and email. You can reach out to us at any time using this link: ******************************************. We are here to ensure you have a smooth and satisfying experience.
  
  To view all your vouchers, simply login to your account and navigate to My Groupons via the mobile app or our website at ********************************************.
  
  Thank you for your understanding and patience. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had six unused Groupons in my app and now they have vanished. Ive reached out to Groupon on three different occasions and have received no response. One was a massage that my friend gifted me for my birthday. Two were movie tickets for ***. Two were drinks and one popcorn for the movies.

  Business Response

  Date: 01/28/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you're experiencing with your missing Groupons.
  
  Upon reviewing your case, I see that our team has already requested some troubleshooting steps to help resolve the issue. If, after following those steps, you are still unable to view your vouchers, we kindly ask that you send us a screenshot of your account showing a "0" voucher balance, with the account email address visible in the image.
  
  Additionally, regarding the massage voucher that was gifted to you, please provide a screenshot of the gift voucher you received so that we can investigate further.
  
  Once we have these details, we will be able to assist you more effectively in resolving this matter.
  
  Thank you for your cooperation, and please don't hesitate to reach out if you have any further questions or concerns.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 products, they got sent back because mail in the mountains is weird sometimes. I went to the app and requested a refund for both items individually. I got the first ******** to refund me ($16) but the second ******** keeps giving me the run around for the second order ($21). Ive contacted them 4 times about it and they refuse to resolve my issue. Therefore, they are thieves and scammers.

  Business Response

  Date: 01/25/2025

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you've experienced while trying to resolve this issue with the second merchant.
  
  Upon review, I am happy to report that our team has taken the necessary steps to assist you. We've already sent you an email with instructions on how to process the refund for your purchase. I see that you have successfully followed the instructions and processed the refund to your original form of payment on January 21, 2025.
  
  Please keep in mind that while we issue all refunds immediately, it may take your financial institution a few days to reflect this credit on your statement.
  
  Thank you for your understanding and for giving us the opportunity to resolve this for you. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help and want to ensure a positive experience for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a business and I talked to our Groupon Inside **************** *******) to have him close down our account on Oct. 2nd, 2024. To this day our Groupon account has not been closed and Groupon continues to sell Groupons under our business name which is ********** at ********* in ***********, **. We stopped honoring Groupons since Jan. 1, 2025 and we tell the customer that they can go online to get a refund. This has caused a lot of disgruntled customers and have verbally attacked our employees. We simply just want to have our business removed from Groupon ASAP.

  Business Response

  Date: 01/25/2025

  Hi Chip,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. We sincerely apologize for the inconvenience and frustration this situation has caused, especially for you, your staff, and your valued customers.
  
  Please rest assured that I have escalated your issue to our concerned team. They are fully aware of the urgency and gravity of the matter and will reach out to you soon with an update. We are working diligently to resolve this situation as quickly as possible to prevent any further inconvenience to you and your business.
  
  We truly value your partnership and appreciate your patience and understanding during this time. Should you have any further questions or require immediate assistance, please do not hesitate to contact me directly.
  
  Thank you once again for bringing this to our attention.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 mystery vacation vouchers from groupon. Advertisement claims that destinations are drawn at random and this is not true via confirmation by agent. Destinations are chosen based on cheapest option of the date you give them. This is not random. This is false and misleading advertising. I have not booked the vacation and on Tuesday, the agent told me that he would call me back with options for my vacation. He did not call. On Friday, January 19, I called the number they gave me, ************** and was told that the agent would call me back Saturday January 20. He did not do so. I have received no services for the $398 I spent and am requesting a refund. I talked to Groupon and requested a refund and they would not give me one since it has been 3 days since I booked and that is their cancellation policy.

  Business Response

  Date: 01/25/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand your frustration and disappointment regarding the purchase and subsequent communication challenges you faced with your mystery vacation vouchers.
  
  It's unacceptable that you've had to go through these issues, and I'm truly sorry for any inconvenience and frustration this has caused you.
  
  After reviewing your situation, I can confirm that the merchant has approved your refund. Unfortunately, since you have officially filed a dispute with your financial institution regarding this transaction, we are unable to process the refund directly at this time. As a result, the next steps in resolving this matter will involve working directly with your bank to reach a satisfactory resolution.

  Please know that our Customer Support team is always here to assist with any questions or concerns you may have regarding your Groupons. However, once your financial institution is involved, we must allow that process to run its course.

  Once your bank has concluded the dispute process, we would greatly appreciate it if you could request a closure letter from them. This documentation will help us proceed with the necessary actions on our end.

  Thank you again for your understanding, and please don't hesitate to reach out if you need further assistance.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support