Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Grouon listed a holiday sale for ****************, *****. It does not indicate in the listing that any of the groupons are weekday tickets. In the fine print it indicated "if" you purchase a weekday ticket it is valid for Monday through Friday only. Even the fine print does not use the actual descriptions of the groupon as they are listed. (It uses "Single Park ticket" versus "Single Day ticket.")It is not until you purchase the Groupon that it tells tou definitely that it is a Weekday ticket. Of course, by then you have purchase a ticket that is unusable for the Saturday you planned it for and it is unrefundable. I did reach out to Groupon and chatted with an agent, who told me I should have read the fine print and that he was unable to help me. Other groupons I have purchased have clearly been identified as Weekdend (which are typically a little more expensive) or weekday tickets.

  Business Response

  Date: 01/09/2025

  Hi *******,
  Thank you for reaching out to us through the Better Business Bureau, and I sincerely apologize for the frustration you've encountered. Ive carefully reviewed your most recent comment, as well as all the internal correspondence from Groupon. Additionally, I have responded directly to you via email from **************************.
  
  Regarding your complaint, I truly appreciate you sharing your feedback. I understand your frustration regarding the lack of clarity in the ************************************************ listing. After a thorough review of your case, I must inform you that we are unable to offer a refund, as the fine print does indicate that the tickets are valid for weekdays, which are designated as Monday through Friday. We take great care to ensure our listings are accurate, and your feedback will be used as we continue to work on improving the clarity of our offers.
  
  We truly value your feedback and hope that this experience wont discourage you from considering future purchases with Groupon.
  Thank you for your understanding.
  
  Kind regards,
  ********
  Manager
  Groupon

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22767240
  
  I am rejecting this response because:

  Although it is noted the word "weekday" has been added since my complaint was filed, the date my ticket expires corresponds with the non-weekday ticket.  Further nodding to my notion that this was intended to be an any-day ticket from the beginning.   

  I included the screenshot from the day I purchased my tickets where the word "weekday" is not included in the description and the fine prints tells the customer that "if" they purchase a weekday ticket it would be valid from Mon-Friday.  

  Although, future seekers of this groupon will benefit from the clarity that Groupon has added by including the word, "weekday" on listing, it does not solve my problem of being unable to use the groupon for the day I purchased. 

  I am seeking either a refund for the full ticket prices or the ability to use the tickets without day-of-the-week restriction.  The latter solution to this complaint is a bandaid fix as we are no longer in the area and do not have plans to return before the September expiration date.  However, it is a better resolution, for me, than to completly be at a loss of almost $300.  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/13/2025

  Hi ******,
  Thank you for your feedback, and I truly apologize for any frustration or confusion this has caused.
  I understand your concerns regarding the clarity of the event listing and the use of the word "if" in the fine print. We strive to make all our listings as clear and transparent as possible, and your comments are important to us. Ive escalated your request internally for further review.
  We usually provide an update within 48 to 72 hours, but in rare cases, it may take up to 7 days. Rest assured, well make sure to get back to you as soon as possible.
  In the meantime, if you have any additional questions or concerns, please dont hesitate to reach out. We truly appreciate your patience and understanding.
  Kind regards,
  Jennifer 
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an Empire Red Kitchenaide food chopper from Groupon November 30 2024. They sent a teal green instead and refuse to exchange it for the correct one or refund my money. Groupon will not give me the merchant information so I can contact them. They refuse to resolve this situation.

  Business Response

  Date: 01/07/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced regarding your order of the Empire Red KitchenAid food chopper. I understand how frustrating this situation must be, and we truly regret that you received the wrong item.
  
  Please be assured that there is already an open request with the Goods Merchant regarding your case, and they will be responding directly to you through the same email thread. In the meantime, I have also escalated your issue to the concerned internal team to further investigate and ensure a timely resolution.
  
  As this is a third-party deal, I kindly ask for your patience as we await the response from the Goods Merchant. We understand how important it is for this matter to be resolved, and we will continue to monitor the situation on our end.
  
  Thank you for your understanding and patience. Should you have any further concerns, please do not hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22767143
  
  I am rejecting this response because: They refuse to give me the Goods Merchant contact information and the Goods Merchant has not been in contact with me. Even the email Groupon forwarded to from the Goods Merchant did not have their email address attached to it nor did the email have any contact information for them.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/13/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration you've experienced in trying to resolve this matter. I understand your concern regarding the lack of contact information for the Goods Merchant, and I truly regret the inconvenience this has caused.
  
  I would like to inform you that the Goods Merchant has processed a refund for your order (reference case #********). However, the refund was unsuccessful because a dispute was raised against this order. In order to proceed with the refund from our end, we kindly request that you close the dispute with your credit card company.
  
  Once the dispute is closed, we will be able to successfully complete the refund process for you. We apologize for any confusion and inconvenience this has caused and appreciate your understanding and cooperation in this matter.
  
  Should you have any further questions or need assistance, please do not hesitate to reach out. We're here to help and ensure that this issue is resolved promptly.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will never be resolved to my satisfaction, so I chose to close the case. I do not trust them to refund my money, so I will let the credit card company handle it. They are still advertising and selling and the product I ordered, but yet they cannot make my order right. I will order a new product from a reputable company. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter bought me a Groupon last year at refresh in **********. Certificate number ******** I tried to redeem but the merchant would not honor because I had been a previous client when their company was under a different name (they closed because owners had been indicted for hiring unlicensed technicians) I then asked if they would honor. The amount paid and they refused but merchant emailed Groupon requesting a refund be issued. After several emails and attempts Groupon has not offered support or credit to my account.

  Business Response

  Date: 01/08/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding your voucher for Refresh in *******, ** (Certificate #********). I apologize for the frustration and inconvenience this situation has caused.
  
  After investigating your case, we have found that the voucher was purchased using your email address, ************************* Based on this information, we have processed the refund as Groupon credits to the account associated with that email address.
  
  We understand this may not have been the resolution you were hoping for, and we sincerely apologize for any confusion caused.
  
  If you have any questions or need further assistance, please do not hesitate to reach out to us.
  
  Thank you for your understanding and patience in this matter.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a Groupon voucher for a one hour message from the Groupon app. It expires on 1/5/25 and Ive sent messages to customer service regarding the problem on the app. It gives you the option to extend it but a message comes up saying they are having technical difficulties and try back later. Ive done this for over a week and I still havent gotten an email response from them to extend my voucher. I just want my message. Please help

  Business Response

  Date: 01/08/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced while attempting to extend your voucher for the one-hour massage.
  
  Unfortunately, we are unable to extend the expiration date of your voucher. However, given the technical difficulties you've encountered and the circumstances surrounding your request, Id be happy to offer you a full refund in Groupon credits. Groupon credits are easy to use and never expire, so you can apply them towards any future purchase on ************************** or you can still use the voucher for its paid value as we have mentioned in deal/purchase page as "Amount paid never expires".
  
  We frequently offer our most popular deals multiple times, so theres a good chance that a similar massage deal will be available soon. I hope this option is helpful to you, and youll be able to enjoy a great experience in the near future.
  
  If youd like me to proceed with applying the refund in Groupon credits, please reply to this email and Ill take care of it right away.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I will accept an Groupon credit for my inconvenience as stated in the business response and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order# **********/ purchased 12/1/2024/attempted to use 12/5/2024. Merchant provided a product key that has been previously used and therefore could not be used by me upon purchase. I purchased the **************** professional 2019 lifetime activation. I emailed thr Merchant to no avail on 12/5/2024 & 12/9/2024. In addition, Groupon was emailed on 12/23/2024, 12/26/2024,and 1/1/2024. I attempted to contact by phone on 1/3/2024 also to no avail as the number didn't provide a customer service representative. Although *********** was never rendered they denied a refund or in the alternative a proper product key. The Merchant is a ***************************** should stand by what they allowing on their ************ customers.

  Business Response

  Date: 01/07/2025

  Hi ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced regarding the **************** Professional 2019 activation key you purchased on 12/1/2024 through Groupon.
  
  I understand the frustration this has caused, particularly with the merchant providing a previously used product key, and the lack of response despite your multiple attempts to resolve the issue. Please rest assured, we take your concerns seriously.
  
  To resolve this, I am escalating your case to our Resolution Team. They will be in touch with the merchant directly to investigate the reason behind the issue and to clarify why the activation key was invalid. We will also work to ensure you are either provided with a valid product key or are issued a refund, depending on the outcome of our investigation.
  
  I will keep you updated on the progress and will ensure you are informed of any developments. We kindly ask for your patience during this time as we work to resolve the matter as quickly as possible.
  
  Once again, I apologize for the inconvenience, and I appreciate your understanding and cooperation.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was purchasing a **** Club Membership for a year dated on the purchase when it was processed, I then printed out the transaction and the email said it expired on March 1, 2025, which seemed strange...Right away I tried to get ahold of the company, but they had no telephone number, when I did get a response via email, they mentioned I purchased the membership, apologized and they made other offers to me for different discounts along with an apology but nothing about refunding my money. They sent me many emails but nothing about sending my refund, I let them know I wanted my money back. There is also another email they sent me with Case ID ********. Different names on the emails such as Dusan Senkypl, and another name called Priyanka from Groupon Customer Refund. Also, one of the emails had steps to take for a refund, and when I click the link like it redirects me elsewhere not allowing me to click on the Original Payment Method which is still not allowing me to request my refund.

  Business Response

  Date: 01/04/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for any inconvenience caused by the confusion around your ***** Club Membership purchase.
  
  I have looked into the issue you've described. It appears that you purchased a One-Year ***** Club Membership voucher. This voucher is valid for a year starting from the date of activation, but it must be redeemed in accordance with the instructions provided in your Groupon account to activate your membership.
  
  I apologize for any difficulties you experienced in trying to resolve this matter through our support system, including the challenges you faced with the refund process. Since the refund link provided by our support team did not work for you, I have now issued a full refund to your original form of payment. You should receive a separate automated email confirming this transaction shortly.
  
  Please note that while we initiate all refunds immediately, it may take your financial institution a few days to reflect the credit on your statement.
  
  Again, I apologize for any confusion or inconvenience this situation may have caused. If you have any further questions or need additional assistance, please do not hesitate to reach out to me directly.
  
  Thank you for your understanding and patience.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $1055 available in Groupon ****s on my account. I am on vacation and have attempted 7 purchases using my Groupon **** ******** Groupon has immediately refunded each transaction, not applied the Groupon ****s and not provided any Groupons. Customer Support says its an issue with my card on file (which has no issues with any other merchant) so they advised I update my card information and try again. I updated my card information using 2 additional cards (with no issues at other merchants) but Groupon is still claiming it is an issue on my end - either with my cache, my internet browser or my card. These all work perfectly fine. The issue is on Groupons side - it seems they are not allowing me access to my credit balance of $1055.00 in Groupon ****s Credit. I would like the $1055 refunded back to me. It has cost me extra paying full price at the merchant instead of having access to my Groupon **** credit balance - which has also been hacked and removed from my account completely prior. They added it back but Im tired of the ongoing issues accessing my significant credit balance of more than $1000.

  Business Response

  Date: 01/04/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I understand how frustrating it must have been to be unable to use your Groupon Bucks during your vacation, especially after diligently trying multiple times with different payment methods. I sincerely apologize for any inconvenience and stress this has caused you.
  
  Our system is designed with stringent security measures to prevent orders that might not comply with our terms of use. However, there are instances when orders are mistakenly blocked, and it appears this has happened in your case. I deeply regret the disruption this has caused you. Please be assured that we are actively working to enhance our system to minimize such occurrences in the future and to ensure a seamless ordering experience for you.
  
  To address the issue, we have removed the attributes that were causing the blockage for your Groupon purchase. I kindly request that you try placing your order again, and this time it should be processed without any further issues. As a token of our apology for the inconvenience you've experienced, we've already added $10 in Groupon Bucks to your account. You can use these bucks on the deal of your choice.
  
  Thank you for your patience and understanding. If there's anything more you need or further assistance you'd like, please don't hesitate to let us know. We value your business and are committed to providing you with a smooth and enjoyable experience moving forward.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a family 4 pack for $99 to the Carowinds Winterfest. I was sure to read the fine print and still was disappointed. The Groupon advertised ***********, work shops, select rides being open etc. The only thing I was expecting to pay for was parking and food! When we finally got inside there were no rides open, 3 restaurants and an additional fee to ice skate. So my family or my children did not enjoy it because there was literally nothing to do. The Groupon was falsely advertised because it never mentioned additional fees. When I reached out to Groupon they werent much help. I would like a refund because I literally waisted my time and money.

  Business Response

  Date: 01/04/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the disappointing experience you had at Carowinds Winterfest. We understand your frustration, especially when the experience did not align with the expectations set by the Groupon offer. Its never our intention to cause confusion or inconvenience, and we regret that you did not have the enjoyable visit you were hoping for.
  
  Upon checking, we have a information in deal/purchase page as "All Sales final" and I could see that you have already viewed the voucher and tried to use it. Hence, the amount of the voucher has been already paid to the merchant. It is also mentioned as "Check hours of operation prior to visit".
  
  Hence, as an exception to this situation, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on **************************. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.
  
  If youd like me to go ahead and apply for the credit, just let me know by replying to this email.
  
  Should you have any further questions or concerns, feel free to reach out to us. Were here to assist.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an oil change coupon for $72.99 to ************* change and when I went in the same day to the business the online coupon I was sent to my phone was. Non functional. I was forced to pay full price at the business and when i contacted Groupon was told sorry we will refund your money as we see the voucher was not used. I was told to my original payment card. I called my bank to file a protection complaint and was told to wait until it posted which it did and I was only offered by Groupon a credit of Groupon bucks and no refund!!! I cannot contact Groupon as it will not allow any persons to person calls and only chat which after the initial visit will not allow you access again!! Very very frustrating and unprofessional

  Business Response

  Date: 01/03/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced regarding your recent oil change coupon purchase and the subsequent issues with the voucher. I completely understand how disappointing this situation has been for you.
  
  I want to assure you that I have issued a full refund to your original form of payment. Please note that while we process all refunds immediately, it may take a few days for your financial institution to post the credit to your statement. We appreciate your patience as this completes.
  
  I also understand the difficulties you encountered with our support channels, and I regret that your experience has been less than satisfactory. We value your feedback, and I will ensure that it is shared with the relevant team for further review.
  
  Once again, I apologize for the inconvenience, and I hope this resolves the matter to your satisfaction. If you have any further concerns, please don't hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern Order # ********** On October 26th I bought a Apple MacBook Air 2020 13.3 for my son for Christmas from Groupo I paid $650.06 for ***** son did not open it until Christmas morning. He noticed that the screen had lines on the display and it was hard to see.On December 26th we took it into the Apple store where they diagnosed that the display screen will need to be replaced and the cost will bee $450.I would like to return the computer I bought from you and get a full ********* son deserves a quality computer for school and the one that you sent was not.I have sent numerous complaints on this computer and will continue to do so until my $ is fully refunded.Please let me know that you have received this email. Sincerely, ***** ***** ****************** Mom of son who needs quality computer

  Business Response

  Date: 01/02/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how important it is for your son to have a quality computer, and we regret that the product you received did not meet expectations.
  
  Upon reviewing your case, we can confirm that you have already reached out to the concerned team (Goods Merchant) directly through various emails. We would like to inform you that two cases are currently under investigation, and the Goods Merchant is working on providing an appropriate resolution. They will get back to you with an update as soon as possible.
  
  We kindly ask for your continued patience and understanding as we work with the merchant to resolve this matter. Rest assured, we are committed to ensuring that your concern is addressed promptly.
  
  Thank you again for your patience. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****