Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/24 I purchased a 2-hour cleaning service for my mom in ********. She immediately contacted the cleaning service and they booked time on her calendar for the following Monday. They did not show up and they did not call. When we called to follow up where they were they said they do not travel to this location. I requested a refund and Groupon refused. I have escalated the issue more than twice with Groupon they say they will get back with me and they never do.

  Business Response

  Date: 02/07/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you so much for your patience as we reviewed your case. I completely understand how frustrating this situation must be for you, and Im truly sorry for the inconvenience it has caused.
  
  After reviewing the details, we noticed a slight difference between your initial message and the more recent one. Originally, you mentioned that your mom had trouble booking the appointment and had difficulty reaching the merchant. However, in your follow-up, you mentioned that the cleaning service did not show up and said they dont service the area.
  
  To clarify, this offer is designed to be redeemed through the merchant's online booking portal, and not through calls. During this process, customers need to enter their ********************** redemption code and zip code. If the location falls outside the service area, the system would not allow the booking to go through. If a reservation was made and then canceled by the merchant, you should have received a cancellation email. If possible, could you please share that email with us? It will help us look into the situation further.
  
  Our team has confirmed that the redemption code is functioning properly with the provided link. Given this, and considering that the offer is non-refundable, were unable to assist with a cancellation at this time.
  
  We truly appreciate your understanding and hope this explanation helps clear things up. If you have the cancellation email from the merchant, please dont hesitate to share it with us, and well be happy to look into it further.
  
  Thank you again for your patience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22896883
  
  I am rejecting this response because: I paid good money to have my mom's house cleaned and I would like my mom's house cleaned. I personally looked up to see if they would service that area and per ****** they would. Then as I said my stepmom did book it but they never showed up. Perhaps there was some miscommunication but when she called back about never showing up that is when they later said they don't service that area. Do you not understand the difference? I need a full refund or I will dispute with my credit card this is not correct. When you say you will provide a service I was more than happy to give you money but then when you can't provide the service you need to refund my money
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 02/11/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your continued patience, and I understand how frustrating this situation has been for you. Id like to take a moment to reiterate the key points weve previously discussed and further clarify the situation.
  
  As mentioned in our earlier communication, the cleaning service is designed to be redeemed through the merchants online booking portal, where customers must enter the ********************** redemption code and their zip code. This system ensures that bookings can only be made if the location is within the merchants service area. If the area is outside of their service range, the booking would not go through.
  
  You mentioned that your stepmom booked the service, but when they didnt show up, the merchant later stated that they dont service the area. Based on the details we've reviewed, it appears there was a miscommunication, and the system would not have allowed the booking to proceed if the location wasnt covered by the service area. If the merchant canceled the appointment due to this issue, you should have received a cancellation email. If you have that email, please feel free to share it with us, as it will help us investigate the situation further.
  
  While we understand your frustration, I want to remind you that this offer is non-refundable as per the terms of the deal. Since the merchant's system did not allow the booking to be made for an area they don't service, theres no error on Groupon's end, and we are unable to process a refund.
  
  I truly wish we could offer a different resolution, but I hope this clarification helps explain the situation more thoroughly. Please dont hesitate to reach out if you have any further questions or need additional information.
  
  Thank you again for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** dba Midas 3208. Hello, I have contacted the call center 2 weeks ago to remove our listing from the merchant center, as of today it is still live.

  Business Response

  Date: 02/08/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand the importance of having this issue resolved promptly, and I apologize for any inconvenience this delay may have caused you.
  
  I want to assure you that I have escalated your concern to the appropriate team, and they are currently looking into it as a matter of priority. Someone from our team will be reaching out to you shortly with an update on the status of your request.
  
  We truly appreciate your patience and understanding in this matter. Please feel free to contact us if you have any further questions or require additional assistance in the meantime.
  
  Thank you once again for bringing this to our attention.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22893881
  
  I am rejecting this response because: please let me know when this is resolved and removed from the Groupon website. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/15/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I completely understand your frustration regarding the matter, and I sincerely apologize for any inconvenience this has caused.
  
  I want to assure you that your issue has been escalated to the concerned team. They are currently reviewing the situation in detail and are committed to resolving it promptly. You can expect to receive an update via email as soon.
  
  We truly appreciate your patience and understanding as we work through this. Your satisfaction is important to us, and we are doing everything we can to address your request effectively.
  
  Thank you for giving us the opportunity to rectify this issue. Please feel free to reach out if you have any further questions or concerns in the meantime.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on October 5, 2024 at *********************************, Md for $348.06 and Groupon put a duplicate charge under a fraudulent email under my account. They will not refund because they are saying the lodge documented I was a no-show. I used the appropriate Groupon that night.

  Business Response

  Date: 02/07/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out to us, and Im sorry to hear about the confusion regarding your recent bookings. Id like to help clarify the situation.
  
  Upon reviewing your orders, we found that the charge you are referring to was related to two separate bookings made on October 5, 2024. It appears that there was a misunderstanding regarding the emails used for the reservations:
  
  The first booking was made at 12:48 PM , which was a guest purchase, and you provided your email address as ************************** at check-out. This reservation was made under the name ***** ***** ********.
  
  The second booking was made at 12:57 PM, but this time you were logged into your Groupon account using the "Sign in with Apple" option. As a result, the system recorded the booking under your Apple-generated private email address, ************************************ This booking is under ***** ********.
  
  This is not a case of fraud but rather a result of the different emails used for each booking. The Apple private email is automatically generated when using the "Sign in with Apple" feature, and it serves to protect your privacy. You can view and update this email by going to your Apple device settings, selecting "Apple Account," and reviewing the "Sign in with Apple" section.
  
  Unfortunately, we do not have any control over the email/security implemented by your Apple Device. Your order was processed under the email we received from your end.
  
  Additionally, due to the nature of hotel bookings, once the check-in date has passed, we are unable to offer cancellations or refunds.
  
  We understand this may be frustrating, and I apologize for any confusion this has caused. Unfortunately, since the check-in date for the reservation has already passed, we are unable to assist with a refund or cancellation at this time.
  
  If you need any further assistance or have additional questions, please dont hesitate to reach out. Were here to help.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22892876
  
  I am rejecting this response because: my Groupon app has me only purchasing 1 night for 2024. ***** Lodge said you do this all the time and keep the money. They said you have the money that they cant credit me.  The first Groupon declined at the desk so I had to do it again. The employee at the desk promised it will not show up 2x. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/11/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for getting back.
  
  For your convenience, I've escalated your concern internally so our team can reach out to the hotel for an update.
  
  As soon as we hear back from them, we will get back to you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22892876
  
  I am rejecting this response because: This case has been going on since Oct 2024. I called the Lodge again and they have a department that deals with Groupon because they say this always happens. Under my Groupon account it says I only have 1 purchase for the whole year 2024. (not both of these) - Groupon declined at the desk the first time- they do this on purpose - they steal peoples money then give them the hardest time when they try and get it back. I am disabled and have limited income - I will keep fighting until I get my refund. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a 90 minute massage and has never been an issue yet now I see that Groupon allows just any *** d*** and ***** to sell Groupons and it is easy to make up a business name and sell your work or made up work on Groupon as if you are truly a business. This so called business I had looked up and does not exist. All I found was a female posting on ****** that she braids hair out of her house and called the number to speak with her and the woman also has massages out of her house although she is not an actual business so that was a lie and she doesnt normally do massages so another lie. She is using this platform to make up ways to then get the money and sell small amount of Groupons and close out. I have told Groupon SEVERAL times in several emails and called. I DO NOT FEEL SAFE going to a strangers house for what is supposed to be a relaxing 90 minute massage and the response for 2 of the first emails was telling me how to use my Groupon ??? Not at all responding as if they had even looked at my email. The third one had a response that stated they contacted the woman and she refused a return of my money. This is wrong this company is responsible if they allow anyone to make up a business and claim to be a company and sell Groupons to people they should have to bite the bullet because someone could get hurt or worse due to what if the person doing the massages is a offender or has plans to harm the people that come into there house!!! To get relaxed and massaged. Or what if she sells more than massages and this is just a front idk this person is a stranger that lied about having a business so I trust none already.

  Business Response

  Date: 02/08/2025

  Hi Debralee,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: First and foremost, I would like to sincerely apologize for the negative experience you have had with your recent Groupon purchase for the 90-minute massage. I fully understand your concerns regarding the legitimacy of the business, as well as the safety and trust issues youve raised. Please know that your safety and satisfaction are of the utmost importance to us, and we take these matters very seriously.
  
  Given the circumstances surrounding your request and the issues youve encountered, I am happy to offer a full refund in the form of Groupon credits. Groupon credits are simple to use and never expire, making them available for use on any purchase on our site. We frequently run popular deals, and there is a good chance a similar massage offer will come up in the near future, allowing you to enjoy the experience in a safe and trustworthy environment.
  
  If you would like me to go ahead and apply the Groupon credit to your account, please let me know by simply replying to this email. I will ensure its processed promptly.
  
  Once again, I deeply apologize for any distress caused by this situation and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The item was never received. *************** investigation determined the item was never recieved or it was stolen. *** stated they gave this information to Groupon and they where to either refund me or send another item. They have ignored all communication from me and only sent auto generated emails and have not resolved anything

  Business Response

  Date: 02/06/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry for the frustration and inconvenience this situation has caused you. I completely understand how upsetting it must be to have gone through this, and I want to assure you that we're doing everything we can to assist.
  
  After reviewing your most recent communication with the merchant, they informed us that theyve successfully filed an investigation with the carrier. Most claims are resolved within 7-14 business days. I kindly ask for your patience as we await the outcome from the carrier, and I truly hope this will be resolved for you as soon as possible.
  
  Additionally, Ive noticed that your financial institution has filed a dispute regarding your purchase. I would recommend reaching out to them directly to discuss the next steps in resolving this issue, as theyll be able to guide you through the process.
  
  Please know that were always here to support you. If you have any other concerns or need help with anything else, dont hesitate to reach outwere more than happy to assist in any way we can.
  
  Thank you for your understanding and patience during this time.Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/18/2025

  Complaint: 22888692
  
  I am rejecting this response because: This matter is no where near being resolved or closed, please pursue. The only thing they offer a generic email apologizing and stating they are looking into it. 2 Months later  NOTHING...Let me know if you need anything.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/20/2025

  Hello ******,
  
  Thank you for contacting us through the Better Business Bureau. Ive carefully reviewed your recent comment and all internal correspondence with Groupon. I also sent you a direct email a short while ago from **************************.
  
  I can understand how frustrating it is that you haven't received a resolution yet, and I truly wish I could assist further. However, since you've already disputed the charge with your financial institution, we must allow that process to run its course, and we arent able to intervene further at this stage.
  
  I hope the matter is resolved quickly, and please dont hesitate to reach out if you need any additional assistance. Ive included more detailed instructions in my email, so feel free to reply there if you have any questions.

  Thank you for your understanding.

  Best regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worse experience with this company. Bought tickets for Area 15 and the code didnt work. Decided to by another because I needed the discount. Ended up both purchases didnt work. Worked with customer service and they could not get it to work. They told me they will get a hold of me in 48 hours to deal with it. It didnt hear from anyone nor did they reply back to my first or second refund request. I decided to try again and this was after they expired to get an update on the refund. They just replied and said they cant do anything about it because it was expired. I told them why did you wait until after it expired to reply back to me. I told them its a scam or fraud to sell something that doesnt work. They just reply and said can they help me with anything else. I would advise anyone not to use this company and its just a cash grab and run.They didnt even get the dates right on the email it wasnt in 2021. It was on January 2, 2025 this year and it was for Area 15 on the image. They made it look like I complained about helicopters in 2021 in the email.

  Business Response

  Date: 02/04/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I want to sincerely apologize for the inconvenience and frustration you've experienced. I can completely understand how upsetting this situation must have been, especially after the issues with the codes and the lack of follow-up from our team. Thats certainly not the experience we want to provide, and I deeply regret that we didnt meet your expectations.
  
  I can confirm that we escalated your concern promptly after you reached out on 12/31/2024, and we do aim to provide updates within 48 to 72 hours. In rare cases, this can take up to 7 days, but it looks like there was a breakdown in communication from our end. I see that we sent an update on January 5th with a link to claim your refund, but it seems that our email may not have been received, possibly landing in your spam folder. We recommend checking there just in case.
  
  To resolve this, Ive personally canceled your order and issued a refund in Groupon Bucks, which you can use immediately and never expire. Youll receive a confirmation email once thats processed. To use your Groupon Bucks, simply check the box labeled "Apply available Groupon Bucks" at checkout, and the amount will be applied to your purchase.
  
  Regarding the confusion with the email, I sincerely apologize for the mix-up. The email you received was incorrectly linked to an incorrect order for Birds Eye View Helicopters and not your AREA15 order. This was an error on our part, and we appreciate your patience as we sorted that out.
  
  Once again, Im very sorry for the trouble this has caused. Please feel free to reach out if you have any more questions or if theres anything else I can do to assist you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not recieve services paid for through Groupon. This was a mini facelift lift and a rejuvenating neck lift. Since I purchased these treatments through Groupon the treatment center told me that I have to request refunds if said treatments from Groupon. Groupon only wants to give me a $100 Groupon bucks credit. Clearly both treatments was not performed correctly. It was a face and neck lift that made me look the same or maybe even worse than prior to my visit. I am requesting full refund because I did not recieve the services paid for. Photos clearly show my after with absolutely no lift on my neck or face. This photo is one day after supposed treatment of mini facelift and neck lift I just want a refund because as the photos clearly show the services purchased by me were not performed. Ive literally been crying since yesterday after seeing my end results.

  Business Response

  Date: 02/04/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for sharing your concerns with us. We truly understand your frustration and the disappointment you feel regarding the results of your treatment. We want to assure you that we take your feedback seriously and are working hard to resolve this matter as quickly as possible.
  
  Since the treatment was performed and the voucher has been redeemed, we are unable to process a direct refund without first consulting with the merchant who provided the service. As part of our process, we have escalated your case and are currently reaching out to the treatment center to get more details about the service you received and to explore the best possible resolution.
  
  We kindly ask for your patience while we work with the merchant to review the situation. We understand how important this is to you, and we will keep you updated on any progress.
  
  In the meantime, please feel free to reach out if you have any further questions or concerns. We truly appreciate your understanding as we navigate through this.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22888132
  
  I am rejecting this response because: This photo taken and dated January 4, 2025 shows that my purchase of a mini face lift and neck rejuvenated lift was not done properly. There is no lift on neck or anywhere on face. This is a post treatment photo. The provider that redeemed my Groupon purchases did not perform the services that I purchased and redeemed through your company. Seeing that I purchased said services through your company you are the one that has to refund my full purchase amounts for both services that were not properly rendered to me. The photo is showing an obvious no Mini face lift performed as well as a neck rejuvenation lift. What more is there to prove? The evidence is in the photo submitted here and all of the other photos submitted to your company post treatment. I am asking for my refund of both preceded to be refunded in full. The provider clearly did not perform services that I paid for. 

  My post procedure photos have been submitted through the BBB as well as from me directly to you. 
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 02/11/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
  
  We understand that the service might not have been what you were looking forward to, but the merchant has confirmed that you have successfully used both of your vouchers.
  
  Unfortunately, we will not be able to offer a refund towards either of the used vouchers,
  
  As a gesture of goodwill, I've just added $250 in Groupon Bucks to your account. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on November 12, I put in the search engine polar express. Location was set for my area, which is **************. A Groupon for that train ride popped up and I bought it. Sadly to realize it was in the state of ********. I had no idea I was buying a Groupon that was 13 hours away. I assumed it was in the ********* area since it was set to current location. To make a long story short, I let Groupon know that I made the mistake. I was not asking for a full refund, but only for a credit. It was my mistake. Originally, they put the Groupon credit back on my account. Unfortunately, I did not use them immediately. I went to use them last week and they were gone. I contacted Groupon and they were only able to give me $33 in credit back. I said that was not acceptable because this was my grandchildrens Christmas present and I immediately let them know that I made the mistake. I dont understand why ******** location would pop up when I used the search engine for **************. I felt this to be very misleading and dishonest Groupon. They are not willing to make this right so I would appreciate your help. Thank you so much ******* ******

  Business Response

  Date: 02/06/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand how frustrating it can be when things don't go as expected, especially when it involves a special gift for your grandchildren.
  
  As with deals like this, when a purchase is made, a spot is reserved just for you. This ensures that the merchant has allocated a space for you, preventing others from taking that spot. Due to this, were unable to process a refund at this time. However, your voucher remains valid, and the merchant will still honor it for the paid value, which never expires. You may redeem it anytime when you're able to visit the location in *********
  
  That being said, I regret to inform you that I will not be able to assist with a full refund. However, as a one-time exception, our representative has already provided $33 in Groupon Bucks to help, which is the maximum we can offer from our end. I hope this gesture helps in some way.
  
  If you face any issues redeeming the voucher with the merchant, please dont hesitate to reach out, and well do everything we can to assist you.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ****** membership on Dec 29, 2024 through Groupon with the promo $45 Digital Shop Card but as of today Feb 1, 2025 I have not received my shop card yet. They were supposed to issue the Digital Shop Card 2 weeks after initial membership activation. When I signed up Groupon never informed me that I was ineligible or disqualified but ****** customer service was telling me this from their backend systems. This is unacceptable and deceptive as it preys on the customer not knowing that they have been scammed. Groupon or ****** needs to issue that $45 Digital Shop Card to resolve the issue.

  Business Response

  Date: 02/11/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry for the frustration this situation has caused and understand your concerns regarding the missing $45 Digital Shop Card.
  While we at Groupon are unable to issue refunds once a membership has been redeemed and activated, I want to assure you that were committed to helping you find a resolution. Since the Digital Shop Card is issued directly by ******, I recommend contacting their customer service team using the link below, as they are in the best position to provide clarity and assist you in receiving your card: ********************************************************************
  
  I understand that this has been a frustrating experience, and I appreciate your patience. If theres anything further I can do on my end, or if you encounter any additional issues, please dont hesitate to let me know. Im here to help!
  
  Thank you again for your understanding, and I hope this matter gets resolved quickly for you.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22886671
  
  I am rejecting this response because:

  Thank you for your response on my BBB complaint. I will not be escalating this issue to the Better Business Bureau if I have not tried your proposed solution. However, I already have contacted ****** before I even reached out to Groupon customer service, both of which have failed me in resolving this issue. Hence we are trying to resolve this with BBBs help. I feel that this promotion is a scam since I was not issued my $45 digital shop card. I will not contact ****** because I paid Groupon not ****** and if you are having issues with your own third-party, you should reevaluate the products and services that they offer as to not defraud paying customers like me. The promotion that I purchased from Groupon is fraudulent and should be removed. Im still requesting a refund of $45 equivalent to the digital shop card that was the reward of this purchase.

  Sincerely,
  
  ******* Opinion

  Business Response

  Date: 02/14/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I can completely understand your frustration, and I truly empathize with the challenges you're facing. I know how stressful this situation must be, and I sincerely wish I could offer a more immediate resolution. However, in this particular case, the best course of action is for you to contact ************************ directly, as the issue falls under their policies.
  
  We have already escalated your concern to ******, and they responded requesting that you reach out to their support team for further assistance. Unfortunately, they will not be able to provide support at a ****** location, which is why contacting their *********** is the next necessary step. You can reach them at *************************************************************************;
  
  I understand that this isnt the resolution you were hoping for, and I truly regret the frustration youve experienced. I hope ******'s team can provide the assistance needed to resolve this matter.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22886671
  
  I am rejecting this response because:
  

  This messsge is no different than the previous. I can comprehend just fine and the repetitive standard response does not help to resolve or alleviate the situation. I recommend that Groupon escalates the issue to their marketing team or customer care because this is a problem. Perhaps Corporate is best suited to respond going forward.

  Sincerely,
  
  ******* Opinion

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For nearly a year, I have had problems with Groupon and using my very legitimate and good Discover Card. Several times, I have attempted to make purchased and Groupon has immediately refunded my purchase, essentially rejecting my Discover Card. They know that they have a glitch and they have refused or don't know how to rectify it. The problem isn't with the card...its with Groupon. I have spent countless hours on a chat with them and they sent me $10 in Groupon Bucks as an apology. Today, I spent hours chatting with them to no avail. Their solution is to have me use another credit card or payment type. I want to use my Discover card. ******** said its a Groupon glitch and that Discover approved my payment. Groupon is clueless as to a remedy. Now they have denied me access to my account thereby preventing me from using another payment method AND making me forfeit $10 in Groupon Bucks that were in my account. This company is incompetent and the fact that this glitch still exists nearly a year ago just shows you the depth of their incompetence. Their call center in ***** is useless. Restore my account and my ********************** Bucks and fix your glitch so I can use my very good card which I have had for decades, just used recently and belongs to someone with a credit score over 820!

  Business Response

  Date: 02/04/2025

  Hi Val,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I want to sincerely apologize for the frustration and inconvenience youve experienced over the past year regarding the issues with your Discover card and the challenges you've faced in attempting to make purchases with Groupon. I completely understand how upsetting this situation must be, especially after spending so much time trying to resolve the matter.
  
  After thoroughly reviewing your account, I can see that you were recently able to successfully place an order (#**********) using your Groupon credits and ******* Im pleased to see that you were able to complete your transaction, and I truly hope this brings some resolution to your ongoing issue.
  
  I also want to assure you that we take your concerns seriously and are continuously working to resolve any glitches within our payment system. I deeply regret that it took this long to reach a resolution, and I apologize for the continued inconvenience this has caused.
  
  If you have any further questions or if theres anything else I can assist you with, please dont hesitate to reach out. We value your business and are committed to ensuring your experience with Groupon is a positive one moving forward.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22885052
  
  I am rejecting this response because:

  Platitudes and ongoing apologies for a year of failed transactions with MULTIPLE credit cards of mine/ours don't cut it.  ************ fails to acknowledge that it has a glitch in its system.  It hinted as much in one of the multitude of ridiculous apologies sent to ** since LAST April!  They have ruined vacation plans, cost us extra time and money and they offer no compensation for our trouble and time spent trying to use their services.  We tried with multiple credit cards and still couldn't get their system to work correctly and process and order without summarily refunding it, which is what happens.  Also, I submitted additional information to this effect for this complaint stating same.  The company has no telephone customer service anymore, they are LOSING offices and customers by the scores, and their incompetent chat persons don't understand the issue raised here, which is a GLITCH IN THEIR SYSTEM, not a problem with the customer.  We both have excellent credit (820) and multiple credit cards.  Groupon needs to FIX THEIR SYSTEM and compensate us for our wasted time, frustration and trouble...not to mention the EXTRA money I had to pay for a Groupon using ****** because they apparently can't always properly process ***** Mastercard or Discover cards.  Groupon is a joke!

  
  Sincerely,
  
  *** *********

  Business Response

  Date: 02/10/2025

  Hi Val,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I want to sincerely apologize for the frustration and inconvenience youve experienced while attempting to complete your transactions on Groupon. I fully understand how this has impacted your vacation plans, and I deeply regret the time and money youve spent trying to resolve these issues.
  
  I would like to inform you that the United States accepts the following payment methods for purchases on Groupon:
  
  Credit/Debit Cards
  Apple Pay (only on Apple devices)
  Google Pay
  Klarna (for purchases over 100 USD, only on the web)
  PayPal (available only for selected customers)
  Given the ongoing issues with processing your credit/debit card, I recommend reaching out to your card or bank provider for further assistance to resolve any payment-related concerns.
  
  As a gesture of goodwill for the inconvenience caused, I have issued $10 Groupon credits to your account ******************************* The credit is available to spend immediately and is valid for a full 180 days against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Please rest assured that we are actively looking into potential glitches within our system, and your feedback is invaluable to improving our service.
  
  If you have any additional questions or need further assistance, do not hesitate to contact us. We're here to help.
  
  Again, I deeply apologize for the inconvenience and appreciate your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22885052
  
  I am rejecting this response because:

  We have experienced this payment glitch with Groupon for NEARLY A YEAR!  They have not addressed it nor corrected it.  Offering $10 in Groupon Bucks is an insult.  We have spent hours and hours and hours trying to buy or manage Groupons and vacations have been impacted/events ruined.  They will not address or cannot adequately address this issue and just keep making excuses for their technical mistakes.  They should fix their system and compensate me and/or others more than the pennies that they are trying to buy our complaints off with.

  
  Sincerely,
  
  *** *********