Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,852 total complaints in the last 3 years.
1,318 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Derm Perfect the merchant says she no longer does business with Groupon I filed a request for return of my money and I get no response.
Business Response
Date: 02/11/2025
Hello Mark,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about your experience with the merchant, and I apologize for any inconvenience this has caused. Upon checking your previous records, it appears our agents have already responded to your inquiry, but the message may have ended up in your spam folder.
I completely understand how frustrating this situation must be. We take customer feedback very seriously, and Im here to help you find a resolution. To assist further, could you please provide any additional details about your experience, such as:

-How and when you were informed that the business was not accepting Groupons.
-The name of the person you spoke with and the reason given for not accepting your Groupon.
-Whether the service you wanted was no longer available or wasn't offered at a convenient time.
-The address of the location you visited.
-Any extra information you can provide will help us address this issue with the merchant and ensure it doesn't happen again. I look forward to assisting you and resolving this matter

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon to receive a head and scalp treatment for $155. After purchasing I was told to call the store to make an appointment. No calls went through and I was never called back so I was unable to make any appointment. I returned to refund this since I cannot use it and it was only refunded in Groupon Bucks. There was no offer for other methods of refund or restitution and the process was confusing. Afterward it took several attempts to connect to the help desk. I do not want the Groupon Bucks as my first time, I could not even get through to make an appointment.
Business Response
Date: 02/11/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Sorry that you had this experience with the merchant. Upon checking, I wasn't able to locate any Groupon account associated with the email address you provided *************************** Could you kindly confirm if there is an alternate email address you may have used for the purchase? Additionally, it would be helpful if you could provide the order number and any other relevant details.

Ive also sent a separate email directly to you. Please reply to that email so we can better assist in locating your order and resolving this matter promptly.

We appreciate your patience and are eager to assist you further.

Kind regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a coupon thru Groupon for an oil change at Mountain View ******************** at their *******, ** location. I had an appointment for 1/30/2024 at ***. I got there on time and was total I'd have to wait for up to 4 hours (6 ******* at night) Total them this was unacceptable and to cancel everything. I had a negotiated contact in writing and they failed to live up to it.I've attempted to get a refund on the ** I'd used with Groupon. There are no phone numbers to reach Groupon, just file a complaint on their website and they'll get back to you within 30 days. The 30 days has since passed and have not received a reply. I will never use Groupon again nor go to a Mountain View Tire
Business Response
Date: 02/12/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau, and I truly appreciate your patience. Ive reviewed your recent comment, as well as all of the internal Groupon correspondence regarding your experience.

Firstly, Im very sorry to hear about the inconvenience you encountered at Mountain View Tire & ************ and that it impacted your satisfaction with your Groupon purchase. We take feedback like yours very seriously, as it helps us improve the experience for all our customers.

After reviewing your account, I see that ********************** Bucks were issued as a resolution. In this particular case, I regret that we are unable to offer a refund to your original form of payment. However, the Groupon Bucks credited to your account can be used at checkout anytime, and they never expire, so you have ample opportunity to apply them toward a future purchase.

I understand this may not be the resolution you were hoping for, but please know that your feedback is invaluable, and if there is anything further I can assist with, dont hesitate to reach out.

If you have any additional questions, please reply back to this email.

Thank you for your understanding.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 02/12/2025

Complaint: 22905632

I am rejecting this response because: I don't accept the Groupon Bucks. I paid for the purchase with my credit card and require a refund to same.
I have little to no confidence in Groupon. Reading other complains in different reviews, they are ripping people off and feel it's a scan. I will never again do business with Groupon. A company that can not support the people who purchase coupons from them is of no value. Their vendor Breach a written contract, I was there on the date and time for the contract to be completed

Sincerely,

******* *****
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order tickets to a concert the email was one charter off and there is no way to fix it I received no confirmation to my email. Customer support was no help so once you enter info your screwed as it doesnt have a confirmation screen had. To cancel my card in fear my credit card was compromised as my confirmation went to another e mail . Terrible experience
Business Response
Date: 02/09/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how distressing this situation has been for you, and I sincerely apologize for any inconvenience it may have caused.

After reviewing your case, it seems there was a discrepancy with the email address provided at checkout. Specifically, it appears that the email address entered had a typo (a 5 instead of a 6), which led to the non-receipt of your order confirmation. I regret any confusion this may have caused.

Weve also been notified that youve filed a dispute with your financial institution regarding this transaction. Consequently, the next steps in resolving this matter will involve collaborating directly with your bank to ensure a satisfactory outcome.

Please be assured that our Customer Support team is always available to assist with any questions or concerns you have regarding your Groupons. However, once your financial institution is involved, we must allow that process to run its course.

Once again, I apologize for the inconvenience and frustration you have experienced. We value your patience and understanding during this process.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:02/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
0n 01/**/25 I purchased a Women's Maxi Dress Kaftan Print#** thru Groupon Marketplace. The garment arrived on 01/17. The item received is not what I ordered & it has black stains/spots along the seams. I contacted Groupon's **************** thru their support portal 01/17, 01/21 & 01/22 for return instructions. On 01/23 Groupon advised me that this matter is best handled by the *************** will send them my inquiry & that the Merchant will contact me via email. On 01/28, I sent Groupon another email advising that I haven't received a response from the Merchant, No response from Groupon. The return window is 30 days from the order date, I really could use help with matter.
Business Response
Date: 02/11/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry for the trouble you've faced with your order and the lack of timely responses. To help resolve this, Im escalating your case to our Groupon Goods Marketplace team to ensure we find the best possible solution. Theyll investigate the issue further and gather any additional information needed.

Your feedback is invaluable to us, and I want to thank you for your patience and understanding as we work to resolve this matter. Rest assured, we will follow up with you soon and make sure youre fully supported throughout this process.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/11/2025

Complaint: 22904798

I am rejecting this response because:
The same message sent to me from ******** from Groupon, is the same response submitted to BBB. I didn't get a separate email from ******** with additional instructions for me. I did request she resend the email. I did get an email from another representative advising the Merchant didn't get the original inquiry from 01/23/25. Another case # has been assigned & sent to Merchant. I just want this matter resolved soon.

Sincerely,

****** ******
Business Response
Date: 02/14/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im really sorry for the trouble this has caused. I am aware that the issue has been delegated to a different team for further action. After your request, I immediately escalated the issue to our Goods team, who are responsible for contacting the merchant and resolving the issue on your behalf. Your case is being handled under case #********, and I want to assure you that the team is actively working on it.

We will get back to you soon with an update and a resolution. Thank you for your patience and understanding.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/17/2025

Complaint: 22904798

I am rejecting this response because:
Groupon keeps sending the same messages to me thru BBB .Per Groupon an inquiry was sent to the Merchant on 01/23/25 and resent last week under a new case #. Clearly the Merchant isn't going to respond & Groupon is just stalling! Come on Groupon just give me my refund, so this case can be closed!
Sincerely,

****** ******
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought these two Groupon coupons on January 30th, 2025. They are both for oil changes at a location in ********************************. The phone number given to make an appointment is **************. I tried calling the number listed by Groupon the next day several times. There was no answer. I tried calling several times again the next day. Still no answer. So I looked up Discount Tire Depot 2 and found a different location and phone number. Discount ********** ******************************************************************* ************** I called. **** answered the phone immediately. I explained my situation. He informed me that he knew the location in ******** was not in business. He told me that he would honor the price quoted by Groupon but that he couldn't take the voucher as I was for a different location. I thanked him.I returned to the Groupon web site to cancel my vouchers. Unfortunately it was the 4th day since I bought them and their policy states that after 3 days there are no refunds only Groupon credit. My contention is that it was their negligence that cost me time and effort. If they had listed and presented an accurate account of the business I wouldn't be complaining about it. I would use the coupon as intended. I content that because their information was incorrect it took me time to find their mistake. They should wave their 3 day rule for refunds. And it's is because their web site offers a very limited array of problem solving or direct communication options that I am writing the BBB. Please help me secure a full refund.And have them remove the offer that caused this mess. Thank you ***** ********
Business Response
Date: 02/11/2025
Hi ***********,

Thank you for reaching out to us through the Better Business Bureau directly. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand how disappointing it must have been to purchase vouchers only to find out that the location was no longer in operation, especially after investing your time and effort to resolve the issue. Your experience is absolutely not what we want for our customers, and I want to assure you that were taking this feedback seriously to prevent this from happening in the future.

I've escalated your request internally, and while we typically provide an update within 48 to 72 hours, in rare cases, it can take up to 7 days. Please know that we'll get back to you as soon as possible with a resolution.

In the meantime, we're here for you if any additional questions come up. Thank you for your patience and understanding.

I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

If you have any additional questions, please let me know.

Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/12/2025

Complaint: 22904445

I am rejecting this response because: Thank you for following up on my complaint. After I initially contacted you about my problem with Groupon I checked my credit card account. It showed an additional charge by Groupon for $35.20. Groupon only issued me two coupons for a total of $88.00 while charging me for three coupons. On their web page they showed the third coupon as failed but charged me nonetheless. Therefore I must adjust the total amount that I would like to have refunded to $123.20.

Thank you,
***** ********

Business Response
Date: 02/18/2025
Hello ***********,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment as well as all of the internal correspondence. I also responded via email a moment ago from **************************.

Im truly sorry for the frustration and inconvenience this situation has caused. I understand how disappointing it must be to encounter issues like this.

As a gesture of goodwill, Ive made an exception for you and issued a refund to Groupon Bucks for both vouchers. Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts. You can find our full refund policy here: **************************************************************************.

If you have any other questions or concerns, please feel free to respond directly to my email, and Ill be happy to assist you further.

Thank you for your patience and understanding.

Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/21/2025

Complaint: 22904445

I am rejecting this response because: Groupon offered a service through their website that was inactive. I engaged their offer of services. It took me several day to discover that what they offered could not be rendered. I therefor was the party that was wronged (services that were offered did not exist). They have a 3 day return policy after which they only offer credit. Due to the circumstances (their fault) their 3 day policy shouldn't apply. I believe I am entitled to a cash refund and not credit on my account.

Sincerely,

*********** ********
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am submitting a complaint against Groupon for refusing to issue a proper refund for a faulty voucher caused by their system error.On January 12, 2025, I purchased a Groupon voucher for 7 days of airport parking for $82. I followed all instructions, including making a reservation through the parking company and planning to present my voucher at checkout.I traveled from January 15 to January 20, and when I attempted to check out, I could not locate the voucher in my Groupon account. I have used these before without issue, so this was unexpected. Additionally, there was no immediate customer service support or phone number available, so I had no choice but to pay nearly $160 for parking.After returning home, I contacted Groupon via email. They acknowledged that a system glitch can cause vouchers to disappear but claimed that since I was past their 24-hour refund window, they could not offer a refund. I explained that the error was on their end, and I had no way of knowing the voucher would be unavailable until I needed it.After multiple emails requesting escalation and asking to speak to a supervisor, Groupon finally agreed to issue a refundbut only as Groupon Bucks (store credit). They refused to refund my original payment method, stating that no further escalation was possible.Because of their system failure, I lost the $82 spent on the Groupon voucher and had to pay an additional $160 for parking. Additionally, since my trip is over, I have no use for the voucher. I should not be forced to either spend additional money on their platform or forfeit my refund entirely.I expect a full refund to my original payment method, as Groupon failed to provide the product as promised. Their lack of customer service, refusal to take responsibility, and insistence on store credit instead of a proper refund are unfair business practices. I am seeking the BBBs assistance in resolving this matter.
Business Response
Date: 02/11/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your concerns and all internal correspondence related to your experience. I understand how frustrating it must have been to deal with this issue, especially while traveling, and Im truly sorry for the inconvenience this has caused.

Regarding your refund request: I regret that we are unable to issue a refund to your original payment method for this deal. However, as a resolution, weve refunded the amount in Groupon Bucks, which has been added to your account. I understand this may not be your preferred outcome, and I sincerely apologize for any disappointment.

With Groupon Bucks, you'll have access to a wide range of deals at great prices, which can be used toward your next purchase. I hope this can offer some value and convenience for you going forward.

I truly appreciate your patience and understanding, and Im confident that your next experience with Groupon will be a much better one.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/24/2025

Complaint: 22900118

I am rejecting this response because:
Hello,

Thank you for providing me the opportunity to respond to the resolution offered by Groupon.

I absolutely do not accept this resolution as they are simply re-stating the same thing that originally prompted me to formally complain. In fact, the response to my BBB complaint was almost exactly what I had been sent via email when corresponding with them previously. In their response message they also asked that I reply to their email directly for any further questions which seems inappropriate.

The point is that Groupon should not be allowed to keep my money after failing to provide the service that I paid for. Again, the purchase I made was a very specific groupon deal for airport parking which I can no longer use AND as a result of their error, I also had to pay full price for the airport parking which was a great deal more than what I had already "paid" for my parking.

I do not want to find some other way to spend a "credit" with their company and again request that my payment be refunded to the card used to pay for the groupon. Groupon has indicated multiple times that there is no way to refund the original payment method stating that a credit is all they can do, which I find absurd-any business that can charge a customer for a service via credit card can most certainly refund the customer if necessary.

Thank you for your continued assistance on this matter.

****** ******
Sincerely,

****** ******
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a software deal for office 2019.I tried to cancel to no avail, I called the phone number provided it did not work, I tried the chat did not work and Groupons system does not allow you to print the chat ,
Business Response
Date: 02/07/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out. I understand your frustration, and Im here to help clarify the situation.

After reviewing the details, I see that the purchase in question was made through your sister, ******* account. While we understand that you made the payment with your credit card, we can only assist with account-related issues if the account holder contacts us directly.

To resolve this, could you please ask ***** to sign in to her account and contact us through our help page at **************************************. Once we hear from her, we'll be able to assist with this matter promptly.

Please rest assured that as a security measure, we never make any changes to an account or share purchase details without the account holder's consent.

Thank you for your understanding, and we look forward to helping ***** resolve this as soon as possible.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an expensive camera through groupon on 12/20 as a christmas present for my daughter and she said it wasn't the one she wanted and I returned it within 1 week of purchase, well within the return policy timeframe. Groupon works with merchants to sell their products. The Merchant is 6th *********** and I called them to return the item and they said they accepted the return and credited $380.62 to Groupon and Groupon was suppose to add their taxes and fees part to make the total refund of $412.50. I emailed Groupon through their app because there is no way to call them or chat with them and they said they credited my card on 1/6 and I should wait 3 to 5 business days. Today is February 4th, almost 1 month past the date they said they credited my account and I contacted them 3 more times with the same answer of please wait 3 to 5 business days. Then I called the ****************. Express and found out Groupons systems are very outdated and they often have to submit the credit 2 or 3 times before it gets credited correctly. It's so outdated they don't even have a way to call them or chat with them. I have waited long enough for my refund and I feel like Groupon is ignoring my contacts to keep my funds longer for their business needs. This is not a small amount and I had to shell out another $500 to buy the correct camera on Amazon thinking I would be refunded by now. I would like the BBB to contact Groupon on my behalf and help me get this credited ****. They keep giving me the run around with no other way of contacting them. Thank goodness the merchant was kind enough to let me know how Groupon business runs truthfully. I am extremely upset with all the time I've had to spend on this just to get my own money back. The invoice # is ******** and reference number *********. My cell is ************ if you need to call me. Order number 1000-148870-484224. Thanks, ****** *******
Business Response
Date: 02/07/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how frustrating this situation must be for you, and I sincerely apologize for the inconvenience you've experienced. I can imagine how disappointing it must be to wait for a refund, especially after already purchasing another camera. Please know that we're here to help resolve this for you.

Ive issued a full refund to your original form of payment. Youll receive a separate automated email to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Regarding the communications you've mentioned, I want to clarify that we didnt receive any of your requests through our customer service channels. There were three separate contacts made directly with the merchant, 6th Ave Express. It seems they instructed you to wait each time, and the case was closed without being forwarded to us for further assistance. I understand how frustrating this must be, and I apologize for the confusion.

We always strive to make sure our customers are satisfied, and Im sorry for the inconvenience this has caused you. Rest assured that your refund has been processed and should be reflected soon. If you have any further concerns or if you need additional assistance, please dont hesitate to reach out.

Thank you for your patience.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon advertised a deal for $55 I purchased 2 of that deal. Groupon changed my deal to a cheaper value product . They informed me that I was mistaken and that should have not been the price for that item. I showed them my proof of purchase and they still will not honor the purchase.
Business Response
Date: 02/07/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your patience while we looked into your concern.

Upon reviewing your order, we found that the email confirmation you received did incorrectly list Admissions for Four to ****************. However, this was an error, and the actual purchase was for Admissions for One to Island Waterpark as stated in your order details.

We escalated your request to the merchant for further review but unfortunately did not receive a response.

As previously mentioned, we are offering you the option to claim a full refund for the purchase. You can use the provided link to initiate the refund process.

We appreciate your understanding and regret that we were unable to assist further in this case.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/07/2025

Complaint: 22898284

I am rejecting this response because:

Sincerely,

******* ********
i want my tickets honored. I do not want a refund! This is a huge inconvenience I already told my family about the trip
Customer Answer
Date: 02/07/2025

Complaint: 22898284

I am rejecting this response because:

Sincerely,

******* ********
i want my tickets honored. I do not want a refund! This is a huge inconvenience I already told my family about the trip
Customer Answer
Date: 02/07/2025

Complaint: 22898284

I am rejecting this response because:

Sincerely,

******* ********
i want my tickets honored. I do not want a refund! This is a huge inconvenience I already told my family about the trip
Customer Answer
Date: 02/07/2025

Complaint: 22898284

I am rejecting this response because:

Sincerely,

******* ********
i want my tickets honored. I do not want a refund! This is a huge inconvenience I already told my family about the trip
Business Response
Date: 02/11/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your continued patience as we reviewed your case. I completely understand your frustration and the inconvenience this has caused, especially since you have already made plans with your family for the trip.

To reiterate the situation, the email confirmation you received did incorrectly list Admissions for Four to ****************, which was an error. However, the actual purchase was for Admissions for One to Island Waterpark, as reflected in your order details. We escalated your request to the merchant for further clarification, but unfortunately, we have not received a response from them.

While I understand that you would prefer to have the tickets honored rather than a refund, we are still limited by the merchants ability to confirm the correct booking and address the issue. Our team has provided the option for a full refund, and you can initiate the refund process using the provided link.

We truly regret the inconvenience this situation has caused, and I understand how important it is for you to have your tickets honored. However, we must adhere to the details of the purchase and the merchants response in this case.

Please let us know if you have any further questions or concerns, and we appreciate your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/13/2025

Complaint: 22898284

I am rejecting this response because:
this is unacceptable. If the tickets can not be honored. I would like to presue a false advertising lawsuit against the company. Not only did you falsely advertise the coupons you changed my purchased with out mentioning that you made a mistake. Then told me I must be lying or read the tickets wrong. A refund is NOT enough for the stress and inconvenience this has caused. My daughter share a birthday ******* live for the water.

Sincerely,

******* ********

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