Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,465 total complaints in the last 3 years.
1,145 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At 4:20pm on Wednesday February 5, 2025, I bought 12 tickets for ******** through Groupon, intending to use them at the ******** location. Unfortunately, I mistakenly selected Sky Zone in Ocean. As soon as I realized the error, I contacted Groupons customer service to request a refund, but they refused, stating that the purchase was final. Groupon's refund policy states that certain vouchers may be refunded within a specific timeframe, and since my tickets remain unused, I believe I should qualify for a refund. I feel this is an unfair business practice, as I acted immediately to correct the mistake and have not received my refund in return. Resolution Requested:I am requesting a full refund.
Business Response
Date: 02/11/2025
Hi Yitzy,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I've carefully reviewed your request, and I wanted to explain why we're unable to process a refund for this deal.

When the merchant agreed to offer this deal on our site, they set specific terms, including that once a purchase is made, the spot is reserved directly for you. This arrangement makes it difficult for the merchant to accommodate changes or cancellations, as they have already allocated resources specifically for your booking.

We always aim to be transparent about these conditions, and all the important details are outlined on the deal/purchase page "*************************************************************************", so you can make an informed decision before purchasing.

Unfortunately, as outlined on the deal/purchase page, the terms state "All Sales Final." These terms and conditions are set by the merchant, and once the order is confirmed and payment is made to the merchant, we are unable to cancel or issue refunds for vouchers, as per the agreement with the merchant.

We truly understand how this situation is disappointing, and we regret that we are unable to fulfill your request. We ask for your understanding regarding our limitations in this matter, and we encourage you to reach out to the merchant directly for any potential alternative solutions.

Once again, we apologize for the inconvenience, and if there is anything else I can assist with or if you need help using your voucher, please dont hesitate to let me know.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:02/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description of Complaint:I purchased a Groupon deal for six laser hair removal sessions at SEV Laser in ******, **, on December 6, 2024. Upon scheduling my appointment and consulting with the provider, I was informed that I was not a suitable candidate for laser hair removal. I immediately contacted Groupon customer support regarding this issue.Initially, Groupon assured me that I would be refunded for this order, and I even agreed to accept the refund as store credit. However, when I followed up on the status of the refund, Groupon representatives claimed they had no record of my previous communication and refused to issue the refund.This situation is highly frustrating and unacceptable. I was promised a refund, and now Groupon is not honoring its commitment, even though I cannot use the service I paid for due to medical ineligibility.Resolution Requested:I am seeking a full refund for this Groupon order. I am willing to accept the refund as store credit, as originally discussed. I expect Groupon to honor its previous agreement and resolve this matter promptly.Supporting Documentation:I have attached screenshots and emails documenting my purchase, Groupons initial response, and the follow-up communication for reference.
Business Response
Date: 02/11/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding your recent experience. I genuinely understand how frustrating and disappointing this situation must be for you, especially considering the circumstances surrounding your medical ineligibility for the service.

Please accept my sincere apologies for any confusion or inconvenience you have experienced during this process. I want to assure you that we take commitments to our customers very seriously, and it is our intention to resolve this matter to your satisfaction.

I can confirm that your Order #********** was refunded to Groupon credits on February 8, 2025. You should have received an email confirmation soon after the refund was issued. If you have not seen this email, I recommend checking your spam or junk folder to ensure our communications are not being redirected there.

The Groupon credits have been added to your account and are available for use immediately. You can conveniently apply them to eligible purchases on our site until they are exhausted. To view your balance, please sign in to your account at [***************************************************************] and check the top right corner of the page.

We appreciate your patience and understanding in this matter, and we are committed to ensuring you have a positive experience moving forward. If there is anything further we can do to assist you, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:02/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I could not log into my account on the ********************** website. After resetting my password, I was able to see that Groupon deleted my account information including past purchases and deleted all my vouchers that totaled $210.75. I have attached original emails with past purchases and refunds with corresponding order numbers. I have tried to communicate with their customer support but am now feeling nervous as they continue to ask for my information regarding payment and personal information even though I have repeatedly given it to them (only giving them last four digits of my credit card). This is all starting to feel like a scam.
Business Response
Date: 02/10/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: I understand how frustrating and concerning it must be to encounter issues with your Groupon account. I sincerely apologize for the inconvenience and distress this situation has caused you.

I have thoroughly reviewed the information you provided. It appears there was an error with the last four digits of the card number you shared, which may have delayed our ability to resolve this matter for you. To ensure your personal information is handled securely, I have sent you a direct email requesting the correct information. Kindly respond at your earliest convenience so we can address this as a priority and restore your account details promptly.

Thank you for your patience and understanding as we work to resolve this issue. Please feel free to reach out if you have any further questions or concerns. We are here to help you through this process.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 02/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** V
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a "Groupon" good for Any Day, and the date that I planned to use it was blacked out when I went to the vendor site to redeem it. I contacted Grouupon for resolution and they directed me to the vendor. The vendor said that Groupon received the money so that I must take up the issue with Groupon. Groupon keeps responding for me to follow up with the vendor and then says they cannot help me until I remove the credit card hold on the payment. When I remove the hold, they require more information...all stalling techniques in my opinion until the Groupon expires at the end of the month. Can you help me get a refund for the "bait and switch" by Groupon?
Business Response
Date: 02/10/2025
Hi Merry,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration you've experienced with your recent Groupon purchase. I understand that you were expecting to redeem your "Any Day" deal on your preferred date, only to find that it was unavailable. I truly regret the inconvenience this has caused.

I would like to clarify that while the deal was advertised as "Any Day," meaning it could be used on both weekdays and weekends, it is also clearly mentioned on the deal/purchase page that the offer is subject to availability. We strongly recommend checking the merchants calendar prior to booking, as advance online reservations are required.

Since the date and time you preferred was not available, and as the availability is controlled by the merchant, we do not have any control over their schedule. Additionally, the deal you purchased is non-refundable, as outlined in the terms and conditions.

I apologize for any disappointment this may have caused, and I appreciate your understanding. If you have any further questions or need assistance with alternative booking options, please feel free to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 Groupons specifically for **************************** *************. When I was physically present at the specific location the cashier told me that they are not accepting them because Groupon has not been reimbursing them. The expiration date is 3/26/2025. I have attempted to contact them through their app but it keeps glitching. I have made 4 attempts through telephone customer support and all have directed me back to the app. I just want my money back.
Business Response
Date: 02/09/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience you've faced when trying to redeem your Groupons at the ******** location in *******************, **********, **. I understand how frustrating this situation must be, especially after making multiple attempts to resolve it.

We value your experience and understand the need for a smooth resolution. Unfortunately, we do not currently offer phone support, but please rest assured that our team is available to assist you 24/7 through our chat or email support. You can contact our customer support team anytime using the following link: ******************************************.

Additionally, since the voucher in question is associated with another account, we need a few more details to proceed. To ensure compliance with Data Protection regulations, I have sent you a direct email requesting this information. Please respond to that email at your earliest convenience, and we will be able to proceed with your request promptly.

Once again, I apologize for the inconvenience, and I appreciate your cooperation. Please dont hesitate to reach out if you need further assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ********** I am writing to express my serious concerns regarding the 4-wheel alignment service performed on my Subaru Forester at your **********, ** Monro location on January 18, 2025 using coupon from Groupon Order # **********.During my visit, I endured a 2.5-hour wait and was ultimately told that your technicians had done "the best they can" with my alignment. I was informed that my steering wheel would remain 3 degrees off due to a supposedly bent suspension part on the rear passenger wheel. I was charged for this incomplete service with my Groupon coupon (as shown in attached Groupon receipt) and additional tax. On January 22, 2025, I took my vehicle to a ****** dealer who completed a perfect alignment within 45 minutes (alignment report attached). The dealer explicitly stated that all wheels are within ****** spec after adjustments and no suspension parts or any part of the frame/subframe/axles is bent/damaged. Besides, they also addressed that Monro's shop had performed a terrible alignment (as shown in alignment report in before measurements) that should not have been charged me, and they are really sorry for what I had went through. This experience suggests a significant failure in Groupon ***************** quality and professional standards. I am requesting a full refund of $69.49 for the alignment service to my credit card. ************************** Manager ******* ******** can support this refund from Monro's end (her response attached). I expect a prompt and comprehensive response addressing these concerns.
Business Response
Date: 02/10/2025
Hi Han,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced with your alignment service. We truly regret that the service did not meet your expectations and understand how disappointing this situation must be.

Upon checking the voucher in question is associated with another account, I will need more details to ensure we adhere to Data Protection regulations. I have sent a direct email requesting the necessary information, and I kindly ask you to respond at your earliest convenience so we can proceed with your request.

We greatly appreciate your patience and understanding in this matter. Our goal is to make things right, and your satisfaction is important to us. Please feel free to reach out if you have any further questions or need additional assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought, from Groupon, a scam version of **************** 2019 which I was not able to install on my computer because the file was corrupted. I want a complete refund and for Groupon to stop selling such trash to consumers. There were about three other products like this being "pushed" on customers that are likely not legit ********* products. I will also be making a complaint to my bank/ credit card company. I have deleted ANY possible vestiges of the file from my system because I feared infection of my computer, obviously.
Business Response
Date: 02/10/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced with the **************** 2019 product purchased through Groupon. I understand how important it is for you to receive a legitimate, fully functional product, and I regret that youve had to face such issues.

To better assist you, I kindly request you confirm whether you have already reached out to the merchant directly, as suggested in the product details. For any issues or if the order hasnt arrived within 24 hours, the contact information provided was ************************************.

If you have already contacted them, please share a screenshot of the email conversation for further escalation on our end. If you have not yet reached out, I recommend doing so as they are solely responsible for the product once the purchase is completed.

Once again, I apologize for the inconvenience and thank you for your understanding. Please feel free to reach out if you need further assistance.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 02/11/2025

Complaint: 22911202

I am rejecting this response because Groupon has AGAIN failed to take responsibility for displaying scam companies' products on its site and for not diligently screening the scam companies the business promotes.

Sincerely,

*** ****
Business Response
Date: 02/15/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced with the **************** 2019 product purchased through Groupon. I understand how important it is for you to receive a legitimate, fully functional product, and I regret that youve had to face such issues.

As per our policy, once the order or product has been redeemed, the merchant is solely responsible for handling any issues related to the product. To better assist you, I kindly request that you confirm whether you have already reached out to the merchant directly, as suggested in the product details. The contact information for the merchant is *********************** which is provided for any product-related inquiries or if the order has not been received within 24 hours.

If you have already contacted them, please share a screenshot of the email conversation with us so we can escalate the issue on our end. If you have not yet reached out to them, I recommend doing so directly, as they are solely responsible for addressing any concerns once the purchase is complete.

Once again, I apologize for the inconvenience and thank you for your understanding. Please feel free to reach out if you need any further assistance from our side.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 02/17/2025

Complaint: 22911202

I am rejecting this response because the ************* management at Groupon needs to take responsibility for the "products" that they sell on their website. If they are not interested in doing this, then perhaps the Attorney General of the State of Illinois will be.

Sincerely,

*** ****
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At some point in the last year Groupon deactivated my account without my notice. When I questioned their reason they said it was for lack of use; however, I used the account last year to purchase 3 yoga sessions in *******, MD. I held my account for a decade.
Business Response
Date: 02/10/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience and confusion surrounding the deactivation of your Groupon account.

Upon reviewing the situation, we are unable to locate any purchases associated with the email address ***************************** It's possible that the transaction might have been linked to a different email address. Could you please confirm if there are any alternate email addresses you might have used for the purchase? Additionally, providing the order number or Groupon code for the yoga sessions you bought would greatly assist us in locating the transaction.

We are committed to resolving this matter as swiftly as possible, and your cooperation would be greatly appreciated. Thank you for your understanding and patience.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 02/12/2025

Complaint: 22908513

I am rejecting this response because:

Sincerely,

******** ********
Business Response
Date: 02/15/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I truly understand how frustrating it must be to encounter unauthorized activity, and I want to assure you that we are here to assist you in resolving this matter promptly.

At Groupon, we take any fraud-related issues very seriously and are committed to ensuring the security and integrity of your account. I apologize for any inconvenience you have experienced.

To help us thoroughly review the charges and expedite a resolution, I have sent you a direct email requesting some additional information. I kindly ask that you respond at your earliest convenience with the requested details so we can work towards a swift solution to this issue.

Thank you for your understanding and cooperation. We are dedicated to resolving your concerns and ensuring your satisfaction.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,Filing this complaint for deceptive advertising over a purchase I made with Groupon for an oil change service done on Saturday Feb 1, 2025. I purchased a full synthetic oil service as noted in the enclosed pictures. However, when I arrived to redeem it, the techs told me the full synthetic service i purchased wasnt actually the real full synthetic service. The real full synthetic service is actually $45 more, which is noted on my bank account statement, which is also enclosed. I reached out to Groupon - their response was to offer me an $11 Groupon credit, which I dont accept. I want a refund for the difference I paid to get the real full synthetic.
Business Response
Date: 02/10/2025
Hi ***********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the confusion and frustration you've experienced regarding the oil change service you purchased through Groupon. I understand how important it is for you to receive the service as advertised, and I regret any misunderstanding that may have occurred.

Upon reviewing your case, I would like to clarify that as the voucher you purchased is marked as redeemed, the amount you paid for the Groupon voucher has already been forwarded to the merchant. Unfortunately, in accordance with our terms and conditions, Groupon does not hold any funds for refund after the voucher is redeemed, and we are unable to issue a refund for the difference.

However, as a gesture of goodwill, our team has already credited your account with $11 in Groupon credits to help address the inconvenience youve experienced. I hope this helps, and I truly appreciate your understanding.

If you have any further questions or need assistance, please don't hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 02/11/2025

Complaint: 22908052

I reject Groupon Inc.s proposal to give me an $11 credit for a service that ultimately cost me $45 more than the Groupon I paid for and was advertised.
They claim in offering me this menial credit that they have resolved the matter. They havent. They claim they went above and beyond to resolve the matter. They didnt. They never called me and never reached out to the business to ask about their ad, which offered a discount price on a full synthetic service. However, the service wasnt actually their full, full synthetic (***** miles vs 10,000).

So why would Groupon give me a credit if there wasnt an issue? Im not sure. The Groupon I purchased is a clear bait and switch buy a full synthetic, get to the shop and surprise - the full you bought isnt really the full. Want the real *****, pay an extra 45 bucks.
As I told Groupon, do whats right. Look at that ad. Its posted on your site. You sold it to me, not the business. Its on you to ensure those details are accurate and above board. If not, and you receive a complaint, reach out to the business and inquire about it (so future customers dont fall into this same trap). Ive been in publishing for four decades. If we run an ad that is wrong, we pay for the difference, not the vendor. Groupon should too or hold their vendors responsible for any claims that may arise for disinformation.
I look forward to a better response from Groupon but if not Im happy to reach out to the Illinois Attorney General on the purchase process at the very least.

Sincerely,

*****
Business Response
Date: 02/15/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and disappointment you've experienced with your recent Groupon purchase. I understand how troubling it must be to feel misled, and I deeply regret the inconvenience this has caused you.

Upon reviewing your case, Id like to clarify that the additional $45 you paid was directly to the merchant for the service, and unfortunately, we at Groupon are not responsible for those funds. We are only able to assist with the amounts paid through Groupon, and we cannot intervene with any transactions or payments made directly to the merchant.

Additionally, as your Groupon voucher has been marked as "redeemed", we are unable to process a full refund for this order. Hence, as an exception, we have offered you with $11 Groupon credits to your account. I request your understanding with limitations on this matter.

I genuinely apologize that this situation has not been handled to your satisfaction, and I understand your frustration.Regarding the misleading advertisement, we do strive for transparency, and I regret that we were unable to intervene directly with the merchant in this case. However, I have escalated your concern to the relevant team for further investigation, as we are continuously working to improve our processes and ensure all offers are clear and accurate.

Once again, I apologize for the inconvenience caused. I appreciate your patience as we look into this further. If you have any more questions or if there's anything else I can assist you with, please don't hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 02/17/2025

Complaint: 22908052

I am rejecting this response and want Groupon to remove the $11 credit from my file. They clearly do not want to take responsibility for information in ads they promote and sell on their site to consumers. Their **** keep apologizing, by offer no real good faith effort to rectify the situation (sorry, $11 in credit isnt good faith), and they flat out say they wont even reach out to the business to help in the matter. That ad put me in a spot where I really had no choice but to fork over extra money for a service that was clearly defined in the ad but not fully covered. So, guess, we are at an impasse. Ill be reaching out to the state attorney general of Illinois to make them aware of these practices. While Groupon **** have been cordial in their responses, they have not gone that extra mile. Guess they feel they dont have to.
Thank you BBB for facilitating this discussion.
*****
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an iRobot Roomba from Groupon on June 27th 2023 on Order **********.I also ordered a 3 year repair plan from Groupon for the iRobot at the same time order **********.The iRobot failed 2 weeks ago and I tried to get help with the repair through the vendor of the 3 Year repair plan (CPS). They said I need a detailed invoice that shows what I paid for the *******The only receipt I have shows total cost for ****** and 3 year repair plan. *** will not accept this.I have sent over 12 emails to Groupon requesting an invoice for just the iRobot but for some reason they cannot seem to get this ******* this point I would like a full refund from Groupon to Include the price of the iRobot and the 3 year repair plan since they cant seem to provide me with what CPS requires to honor the repair plan. Total cost is $307.48. Also, I want to close my account and will never do business with them again.
Business Response
Date: 02/10/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience youve experienced with your iRobot order and the repair plan. I completely understand your frustration, and I appreciate your patience in bringing this issue to our attention.

Regarding your request for a detailed invoice, please note that invoices are typically issued by the merchant. As this issue is related to the vendors requirement, we have escalated your concern to the relevant team for further review.

Upon verification, I can confirm that the Goods Merchant has sent you an updated email. The message reads as follows:
"I apologize about the issue that you are experiencing with your iRobot vacuum. Please contact our technical support team at ************ and they will be more than happy to look into this for you :)"

Please reach out directly to their technical support team at the provided number for further assistance with the matter.

Once again, I apologize for any inconvenience caused. If you need further help, or if theres anything else we can do for you, please feel free to let us know.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 02/12/2025

Complaint: 22906381

I am rejecting this response because:
02-12-25
From: ***** L *****
To: BBB
Subject: Rejection of response from Groupon
I called the number provided by Groupon and the iRobot merchant.
As expected there is no help here. The warranty on the Roomba from irobot is expired.
iRobot cannot provide me with an invoice or receipt as I did not pay them. My credit card was charged by Groupon.
The 3 year repair plan is with ************************** I did not pay them either . My credit card was charged by Groupon.
Since Groupon cannot provide me with a invoice or receipt showing when and what I paid for the iRobot Roomba, ************************* will not honor the 3 year repair plan.
At this point I no longer want the repair as I have purchased a new Roomba directly from iRobot along with a 4 year warranty.
I have wasted countless hours trying to get a simple invoice from Groupon with zero results.
At this point I want a full refund from Groupon in the original amount of $307.48.
This is what was charged by Groupon .

***** L *****

Sincerely,

***** *****
Business Response
Date: 02/15/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced with your Roomba purchase and warranty. I understand how important it is to have the necessary documentation for your purchase, and I truly regret the time and effort you've spent trying to resolve this.

We are currently reaching out to ************************* (CPS) to accept the provided information as proof of purchase. They will get back to you at the earliest with an update regarding your request.

We truly appreciate your patience as we work to resolve this matter. If you have any further questions or concerns, please dont hesitate to reach out.

Thank you for your understanding, and well be in touch as soon as we have more information.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 02/17/2025

Complaint: 22906381

I am rejecting this response because: again they have not done anything to credit my account. I wasted over 3 weeks trying to get them to honor the warranty.

At this point as I have said numerous times I just want a credit because The robot failed and they failed to honor the 3 year repair plan until after I had already purchased a new replacement irobot.

Sincerely,

***** *****

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