Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8, 2025, I purchased from Groupon a pedicure service for $14.70 (proof attached). Then made a reservation through the site for February 11, 2025, at 2:00 pm (proof attached). When I got to the location, vendor was not there, the location did not exist, no office, nothing. I called her to the number provided on the Groupon site (proof attached), texted her (proof attached) without getting any reply from merchant. Waited for 20 minutes. I want Groupon to refund the $14.70 I paid. I drove over 35 minutes to get there on time, and did not receive the service. Don't want to deal with this merchant ever again.

  Business Response

  Date: 02/13/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for bringing this issue to our attention, and I sincerely apologize for the inconvenience and frustration youve experienced.
  
  Ive escalated your concern internally, and we are actively investigating the situation. Typically, we provide an update within 48 to 72 hours, but in rare cases, it may take up to 7 days. Rest assured, we are working to resolve this matter and will be in touch with you as soon as we have more information.
  
  I also noticed that youve reached out to the Better Business Bureau directly before contacting our customer support team. Please keep in mind that our support team is available 24/7 and is well-equipped to resolve all issues. If you ever find yourself needing assistance in the future, please dont hesitate to reach out to us through the following link: ******************************************.
  
  We appreciate your patience and understanding while we work to resolve this, and we remain at your disposal for any additional questions you may have in the meantime.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22929392
  
  I am rejecting this response because: I want my money back. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/18/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for getting back.
  
  I can confirm that after the escalation which was confirmed in our last reply, our team had provided you with the link to claim your refund. I see that you have successfully availed the refund to your Groupon account and used the credits to purchase a new deal since.
  
  Please let me know if you need anything else.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon voucher around Nov ******* to Zap Zone Laser ********* Throwing. I was under the assumption that the deal and voucher that I purchased was valid until May 2025 ,however, when I attempted to use the voucher on 2/08/2025 I contacted Zap Zone at ************* and was told that they no longer accepted those vouchers and that I needed to contact Groupon. I filed a complaint with Groupon on 2/08 and again on 2/11 and they refuse to refund me the amount of $45 in full.

  Business Response

  Date: 02/13/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out, and I sincerely apologize for the inconvenience youve encountered with your Groupon voucher. I completely understand your frustration and appreciate the opportunity to assist you.
  
  Ive reviewed the details of your inquiry and, unfortunately, I was unable to find an order associated with the email address you provided *************************** Its possible that the order is linked to a different email address. If you could confirm the correct email address or provide the order number associated with the voucher, I would be happy to investigate this matter further and help resolve it for you.
  
  Thank you for your understanding, and I look forward to your response so we can resolve this as quickly as possible.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I have attached a picture of my account associated with Groupon. 
  

  email: ***********************************************************
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sold us a package for a facility called Area15. There were clear blackout dates associated with the Groupon. We planned our trip accordingly, but when we arrived, the facility stated they were not honoring the Groupon and then tried to upsell us. We had already spent almost $500 for the event.When our Groupon was rejected, I reached out to both Groupon and the facility. Groupon stated the facility had to approve the refund. The facility responded that Groupon was not an authorized vendor and they do not honor Groupons.Groupon SCAMMED me out of $500. When emailing back in forth trying to get this resolved, I asked repeatedly for a corp. contact number... or any phone number to a live representative.This still has not been resolved and Groupon still has the $500 we paid them for an event they didn't have the authority to sell and we were not allowed to use.SCAM!

  Business Response

  Date: 02/14/2025

  Dear *****,
  
  Thank you for reaching out to us via the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence. I also responded to your inquiry through email shortly before this.
  
  Regarding your complaint,Im sorry to hear about the experience you've had, and I completely understand your frustration. After reviewing your previous conversations, I can see that the date December 26th, 2024, was not clearly highlighted in the fine print, which likely caused the confusion regarding the blackout period.
  
  I would also like to confirm that, according to our records, you have paid only $198 for both vouchers.
  
  Ive escalated your request internally to ensure this is looked into thoroughly. We typically provide an update within 48 to 72 hours, but in some rare cases, it may take up to 7 days. Please rest assured that we are working on resolving this and will get back to you as soon as possible.
  
  Ive also included more specific instructions in my direct email to you. If you have any additional questions, feel free to reply there.
  
  Thank you for your understanding, and we appreciate your patience as we work to resolve this.
  
  Warm regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized purchase for Hello Fresh vouchers were made from my Groupon account on February 4, 2025 using my Groupon credits and trade in vouchers. I did reach out to them first, but Groupon is refusing to refund me or assist me in any other way.

  Business Response

  Date: 02/13/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your follow-up, and I sincerely apologize for the frustration this situation has caused. I understand how upsetting it can be when your account is compromised, and I want to assure you that we take these matters seriously.
  
  After carefully reviewing your account and the details of the purchase, we did not find any evidence of unauthorized activity. The purchase was made using the same IP address as previous orders in your account. This suggests that the order was made from the same device that has been used for prior transactions. Its possible that the purchase was made unintentionally. However, since this activity came from a device previously associated with your account, we cannot classify it as a fraudulent transaction.
  
  We understand that you feel your Groupon credits were stolen, and we take your concerns very seriously. If youre still concerned about unauthorized access to your account, we suggest checking with family or friends who may have access to your device. It's possible that someone you know may have made the purchase without realizing that they were logged into your Groupon account.
  
  For the unused voucher, we are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: ********************** before accessing the refund link: ****************************************************************
  
  Groupon Credits are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.
  
  After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.
  
  Again, I apologize for the inconvenience this has caused, and we value your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22927285
  
  I am rejecting this response because: as seen in the screenshot, I am unable to get a credit for the unused voucher and you have provided no resolution for the voucher that was used. It was fraudulently purchased. I do not have the Groupon app and my friends and family do not have access to my account.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at Groupon, Item ******** for One Micro-shading session, when I call to make the appointment the number is disconnected, when to the website is not working. Also when to the physical address is another bussines car part. This is a major problem with Groupon they don't want to give me a credit, I keep complaining and they're not doing nothing. Another problem, I use ****** plan payment for purchase and they don't want help with this complaint and keep charging they said they can't investigate.Klarna and Groupon not doing any thing to solve this By just checking the business thing is working or a place exit, this fraud to the consumer by Groupon and Karna.

  Business Response

  Date: 02/15/2025

  i *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced with your recent purchase.
  
  Upon reviewing our records, I can confirm that your dispute is still marked as open in our system. Could you kindly confirm if the dispute with ****** has been resolved? To help us further investigate and provide you with the assistance you need, we would appreciate it if you could provide us with the dispute closure letter or any documentation from ****** confirming the resolution.
  
  Once we have this information, we will continue to look into your case and work to resolve the issue as quickly as possible.
  
  Thank you for your patience, and again, I apologize for the trouble this has caused. Please dont hesitate to reach out if you have any additional questions or if theres anything else we can do to assist you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, I purchased a $449.50 Groupon for one year of unlimited Soprano laser hair removal at Bonnies Beauty Lounge, based on how it was advertised on Groupons platform. The deal explicitly stated a Soprano laser, a well-known professional-grade device.Prior to my January 25, 2025 appointment, the merchant redeemed my voucher without my consent. This prevented me from disputing the purchase through Groupons system before even receiving the service. When I arrived for my appointment, I noticed that the merchant was not using a Soprano laser but instead a small, unbranded, home-use device that was a fraction of the size and capability of what was advertised. I asked the merchant directly whether this was a Soprano laser, and she admitted it was not and that she does not own a Soprano laser at all.I immediately canceled the remaining 11 months of appointments and reached out to Groupon the same day, January 25, 2025, to request a refund. Groupon initially said they would resolve the issue in 7 days, but after 12 days and multiple follow-ups, I still had to fight to get any response. When Groupon finally did process my refund, they:Refunded me LESS than the $449.50 I originally paid as Groupon credit rather than returning my money to my original payment method, despite the clear evidence of merchant ********************* refuse to let me use my Groupon credit unless I provide them with a credit card, which is completely unnecessary and feels like an intentional barrier to prevent me from accessing my own refund.This is a case of false advertising and deceptive refund practices. Groupon knowingly sold a fraudulent voucher, delayed issuing a refund, then imposed additional obstacles preventing me from using the refund they forced upon me. They have made it as difficult as possible to recover my money, despite their clear responsibility in facilitating this misleading transaction.All of this is supported by email and screenshots

  Business Response

  Date: 02/13/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration this experience has caused. I would like to address all of your concerns to ensure we have clarity on the situation.
  
  The reason your voucher was redeemed prior to your appointment was to secure the reservation. This is a standard procedure that helps the merchant manage their bookings and prevent situations where a customer may cancel their voucher but not their reservation with the merchant. We understand this process may not have been clear to you and apologize for any confusion caused. We'll work on improving how this is communicated moving forward.
  
  We also apologize for the delay in resolving your issue. While our typical resolution window is 7 days, there are rare instances when it takes a little longer to gather the necessary information from the merchant. We understand this delay was inconvenient, and we appreciate your patience while we worked to resolve the matter.
  
  Regarding the refund, we refunded the remaining value for the unused sessions, as you did receive the first session. We understand this may not be the outcome you expected, but the refund amount reflects the services that were actually provided. We regret that this caused disappointment.
  
  As for the issue with Groupon Bucks and the need for a credit card on file, we require a card for account verification and security purposes. We're currently unable to offer an option to place orders without a valid card. We understand this can be inconvenient, but as long as you apply your Groupon Bucks at checkout, your card will not be charged.
  
  Lastly, we want to assure you that there was no intention to mislead you. After you raised this concern, we have since removed the offer from our platform. We take all claims of misrepresentation seriously and appreciate your help in bringing this to our attention.
  
  We are committed to resolving this to your satisfaction and are working to improve our processes. Please don't hesitate to reach out if you have further questions or concerns.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPad with a 3 year warranty (as suggested) via Groupon on 12/7/24. When we received the iPad we realized they had sent the incorrect color which is no big deal. However, when we went to turn on the iPad and saw the battery was low we tried to charge it and the iPad has been charging 1% per hour. When we realized there was an issue with the charging of the device we reached out to initiate an exchange. We were told we needed an itemized receipt but never received one from Groupon when the item and warranty were purchased. Therefore, I cannot provide one. We have reached out to ************************* ******************** as suggested, many times regarding the item and warranty and they insist we need an itemized receipt even though we have given them every proof of purchase we have. I simply just want to exchange the iPad for a new one, given that I have purchased the warranty on this item, or a full refund for the iPad and warranty (total of $251.43).

  Business Response

  Date: 02/12/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with your iPad purchase and warranty.
  
  Upon reviewing your case, I can confirm that our Goods Merchant team has already contacted you and updated in the corresponding case #******** with the information you need. As per their update, you can now reach out to ************************* (CPS) with the details provided, as they are considered proof of purchase for the iPad and warranty. For any queries, please reply back to that same email, so the concerned team can help you with your request.
  
  We understand how important it is for you to resolve this issue, and I sincerely hope this will allow you to move forward with the exchange or refund process. If there is anything else I can do to assist or if you have any further questions, please dont hesitate to let me know.
  
  Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work to resolve this matter for you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26th 25 I made a purchase through Groupon for services at **** and ****** aesthetics in ******************. I used the Groupon app to find my voucher which was nowhere to be found I have evidence of my purchase in an email which I took a screenshot of and also my bank statements which shows a payment was made to Groupon for $350. I have sent out several attempts to rectify the situation My only response was from someone asking for my banking information from the account number to the security code I told them I had already paid for the services and did not provide my banking information and I have yet to hear from them it's been two weeks and I would like a refund

  Business Response

  Date: 02/12/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration you've experienced regarding your purchase. I completely understand how this situation has been inconvenient, and I appreciate your patience.
  
  Upon verifying the order using the provided order number #****-149104-423548, we encountered an error stating, "Details could not be fetched as user does not exist or has been deleted from the system." This suggests that the account you used to make this purchase may have been deleted, which is why we are unable to retrieve any details related to the order.
  
  If you have recently deleted your account, this could be the reason we are unable to locate your purchase information.
  
  Once again, I apologize for the inconvenience, and I look forward to resolving this matter with you. Please let me know if you need any further assistance or if there's anything else I can do to help.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22922648
  
  I am rejecting this response because: they(Groupon) have evidence of my purchase and still refuse to make it right.  I want the service purchased or a full refund 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/24/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration you've experienced regarding your purchase and the inconvenience this situation has caused. I completely understand how disappointing this must be, and I truly appreciate your patience.
  
  Upon verifying the order using the order number #****-149104-423548, we encountered an error message stating, "Details could not be fetched as user does not exist or has been deleted from the system." This suggests that the account you used to make this purchase may have been deleted, which is why we are unable to retrieve any details related to your order.
  
  If you have recently deleted your account, that could be the reason we are unable to locate your purchase information. Unfortunately, once an account is deleted, we are unable to retrieve any information from it, including purchase details or refund requests.
  
  I understand this may not be the response you were hoping for, and I deeply apologize for not being able to assist you further in this matter. While I know this may not meet your expectations, I want to assure you that our team always strives to go above and beyond to support our customers, and customer satisfaction remains our top priority.
  
  If you have any questions about other purchases or need assistance with a different matter, please don't hesitate to reach out. However, I regret to inform you that, given the current circumstances, we consider this specific matter resolved.
  
  Thank you again for your understanding, and I apologize for any inconvenience this may have caused.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22922648
  
  I am rejecting this response because:
  The CS agent I communicated with ended communication with the statement that they consider this issue resolved. I rejected that response. I provided proof of my existing account via screen shot. Groupon has taken *********************************************************** rendering of service from **** and **** Aesthetics in ***********. Thank you.
  
  Regards, 
  
  ***** ********
  
  *********************************
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29, 2024, I purchased a voucher, "For Up to Six Players: Private Escape Adventure in Curse of the Mummy" for $96.39. Prior to purchasing, I reviewed the product with a friend to confirm there were no weekend restrictions, as we both work during the week. The terms at that time indicated the voucher was valid for 120 days with no mention of other restrictions.However, when my group attempted to book the experience, we discovered the voucher terms had changed. The product now includes "Valid Monday-Friday" in the product title and the fine print, which was not present when I purchased it.Luckily, I had proofs to support the original terms, including a chat log where I discussed the fine print with the friend, and email confirmations showing the product's original name without weekday restrictions. I shared these with a service representative (**** **** T.) and her manager (******* *.) via chat and email exchanges, but both refused a refund and instead offered store credit, which I cannot accept as it clearly does not align with the terms I initially agreed to at the time of purchase.Below are the original and updated product details:Original Product Name: For Up to Six Players: Private Escape Adventure in Curse of the Mummy Original Fine Print: Promotional value expires 120 days after purchase. Amount paid never expires. Reservation required. Merchant contact information will be available for you after purchase in My Stuff. Valid only for Curse of the Mummy. Groups with children under the age of 14 require an adult in the room. May be repurchased every 365 days. Limit 1 per visit. Limit 12 per person. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.Updated Product Name: For Up to Six Players: Private Escape Adventure in Curse of the ********************************************* (limited by character count) now includes "Valid days: Monday to Friday."Again, I just want a refund.

  Business Response

  Date: 02/14/2025

  Hello Suah,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I want to sincerely apologize for the confusion and inconvenience youve experienced regarding the terms of the voucher you purchased. I completely understand how frustrating it can be to encounter unexpected restrictions after youve already made your purchase, especially when you had carefully reviewed the details beforehand.
  
  Ive processed a full refund to your original form of payment, and youll receive a separate automated email confirming the refund shortly. Please note that while the refund is issued right away, it may take a few days for your financial institution to post the credit to your statement.
  
  I truly appreciate your patience in this matter, and Im so sorry for any inconvenience this has caused. If theres anything else I can do to assist you, please dont hesitate to reach out.
  
  Thank you again for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher for a stay at for an all inclusive resort stay stay number ********** the reviews on Groupon looked great, I purchased airfare separately. After the purchase I was directed to outside reviews that mentioned the resort and Groupon saying that the ad was false advertising, the rooms had bugs and mold, what was promised was not offered and that the photos were misrepresented.I made the decision not to take a chance and go to a foreign country with sub standard accomadations. I reached out to Groupon asking for a refund, and was told my refund window had expired and I could only get a refund the hotel had turned me away. I am already taking a loss from my non-refundable flight, I should not have to pay for a misleading ad that was false advertising, I can provide the online reviews if necessary. I would have hoped Groupon would have done some vetting of advertisers/partnerships before accepting and placing a misleading ad.

  Business Response

  Date: 02/18/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint:. I truly understand how disappointing it must be to feel that the booking did not meet your expectations. Your feedback is invaluable to us, and I want to assure you that we take customer experiences and reviews very seriously.
  
  Ive thoroughly reviewed your comments, and Im truly sorry for the frustration this situation has caused. Unfortunately, as per the deals terms, a 4-day cancellation notice is required, and since the hotel has already reserved your room, we are unable to modify or cancel your booking at this time. I understand how this can be disappointing, especially with the circumstances youve described.
  
  I want to acknowledge your concerns regarding the quality of the accommodation, and I assure you that we have a vetting process in place to select reputable partners. That said, we will be taking your feedback seriously and sharing it with our team to ensure that such issues are addressed with the merchant directly and not repeated in the future. Your experience helps us improve, and we are grateful for that.
  
  For your reference, here is the link to the deal page with the full terms: ************************************************************************************. Moving forward, I encourage you to review these details before making future bookings to avoid any unexpected issues.
  
  Ive provided more detailed instructions in the direct email I sent you, and Im here to answer any further questions or concerns. Please feel free to reply to my email if theres anything else I can assist with.
  
  Once again, I truly appreciate your feedback and your understanding in this matter. Thank you for bringing this to our attention.
  
  Regards,
  ********
  Manager
  Groupon Customer Support