Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:I purchased a hotel stay and waterpark package through Groupon Nov. 13 2024 for $162.87 as a Christmas gift for my child. However, on the night of our reservation, a major snowstorm hit (Jan 6-7 2025) and the hotel itself reached out stating that they were short-staffed and offering flexibility to reschedule due to extreme weather.When I tried to reschedule, the hotel informed me that I needed to contact Groupon to change my dates. However, Groupon refused and sent me back to the hotel, creating a frustrating loop. I attempted multiple times to get assistance but was unable to rebook my stay.Why This is a Problem:Groupon originally offered a credit but later retracted it when I filed a chargeback with my bank.The voucher was never redeemed I never stayed at the hotel or used any part of the booking.Groupon falsely claimed in their chargeback response that I stopped following up, which is completely untrue.They also falsely stated that I redeemed the service, when in fact, the hotel was willing to reschedule due to weather.What I Am Seeking:I am requesting that Groupon honor the credit they initially offered so that I can use it towards another booking. If Groupon refuses to reinstate my credit, I am requesting a full refund as I did not receive the service I paid for.I hope Groupon will do the right thing and resolve this fairly.Thank you for your time,*** ******* ****** ****************************

  Business Response

  Date: 02/20/2025

  Dear ***,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments and all internal Groupon correspondence. I also responded to you directly via email from **************************.
  
  Im truly sorry for the inconvenience and understand how frustrating this situation has been for you. I can see that the merchant had approved a one-time exception to process the refund in Groupon Bucks. However, due to the chargeback dispute with your bank, we are unable to process the refund at this time. Once the dispute has been resolved, we can reevaluate the situation.
  
  For now, youll need to work directly with your bank to reach a resolution. I know this has been a frustrating process, and I truly hope it can be resolved as quickly as possible.
  
  If you need assistance with anything else or further clarification, please dont hesitate to reach out to me via the email Ive sent you.
  
  Thank you for your understanding.
  
  Best regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a haircut with Studio Ling on 1/27/25. Per the instructions on the Groupon, I attempted to contact the Studio at phone number ************** to schedule an appointment. My voicemails were never returned. I attempted to contact Groupon (via the chat on their app) to request a refund. They advised me they would escalate my request and get back to me. I never heard back from them. I contacted them again today (2/17) to request a refund. They told me because it appears the business is open and accepting Groupons to keep trying to call them. I advised I dont wish to keep calling a business that wont call me back, and requested they refund me so I can use a different hair stylist. They advised me they cant refund me because its outside of the cancellation window. I do not wish to waste my time endlessly following up with a company that doesnt respond. And I would like Groupon to be ethical and stop giving me the run around regarding issuing me a refund.

  Business Response

  Date: 02/21/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration this situation has caused you.
  
  I want to assure you that we are committed to resolving this matter for you. Since the voucher in question is under a different account, Ill need to gather some additional information to ensure were in compliance with data protection regulations. I have sent a direct email requesting this information, and I kindly ask that you respond at your earliest convenience. Once I have the necessary information, Ill be able to assist you further and work toward a resolution.
  
  We strive to provide our customers with the best possible experience, and I regret that this has not been the case for you. Thank you for your patience and understanding, and I look forward to resolving this issue for you promptly.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22952061
  
  I am rejecting this response because:

  Groupon offered me a refund in the form of credits to purchase a future Groupon. I do not want this. I want a refund to my credit card. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/01/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I understand your frustration with the situation, and I apologize for any inconvenience this may have caused you.
  
  I want to assure you that Studio Ling is open and currently accepting Groupons. To make your appointment, please contact them directly at **************. I recommend reaching out during their business hours to ensure a smooth booking process.
  
  I understand that you were hoping for a refund to your credit card. However, the refund period for this particular deal has unfortunately already passed, and per our policy, we are unable to process a refund to your credit card at this time. These policies are clearly outlined on the deal/purchase page to ensure transparency.
  
  For further information on our policies, please feel free to visit our policy page at **************************************************************************.
  
  I appreciate your understanding and patience in this matter. If there's anything else I can assist you with, please let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, I purchased 2 identical vouchers for a Kuma Massage in ******** through Groupon. My husband scheduled a massage. Fast forward to go to appointment and the appointment had been rescheduled without our knowledge. At the time the appointment was scheduled, the owner had redeemed the voucher as well.After a horrible experience with Kuma, I went back to Groupon for help in getting my money back from **** (add: at the time we made the appointment, the owner of the establishment (Kuma) said that he doesn't make money off of Groupon vouchers and does it to promote foot traffic for his bussiness. This leads us to believe they moved our appointment without our knowledge to accomodate a full-paying customer.) I went back to ********************** explaining the issue. After a few days, they offered a credit to my account for the un-redeemed voucher but said they couldn't help us with the other because the voucher was used. I explained the story and even encouraged them to reach out to **** (as the vendor that sold us the voucher to begin with.) I was told by a customer service *** it would be escalated to a manager to rectify and they would get me an answer in 7-10 business days. I have since followed up with Groupon SIX times via email. Unfortunately, I can only email them for help since they no longer have a phone number to try to talk to a supervisor myself. I'm not asking for cash back, the credit to my account is fine.. Given this transaction occurred through Groupon and they have not gotten back to me I don't know what else to do.I also have additional emails other than the ones I've attached below.

  Business Response

  Date: 02/21/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I genuinely apologize for the inconvenience and frustration youve faced in trying to schedule an appointment with Studio Ling and the challenges encountered with obtaining a resolution. Please know that your satisfaction is incredibly important to us, and I want to assure you that we are here to help resolve this matter.
  
  Upon review, I can see that our team responded to your request via email on January 24, 2025. Its possible that the email may have been overlooked, and I apologize for any confusion this may have caused.
  
  To make things right, I have processed a full refund for the voucher in Groupon credits to your account. These credits are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When youre ready to use your Credits, simply check the box next to Apply available Groupon Bucks under Payment Method at checkout, and the number of Credits in your account will be deducted from your total.
  
  Once again, I apologize for the inconvenience this has caused and appreciate your patience as we worked to address your concerns. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, purchased a Groupon for 1/2 hour Rage room. Tried multiple times to schedule and then found out the business doesnt exist. They used stock picture for ad and fake website to schedule. I complained and was told no refund after 36 hour window. Contacted Groupon customer service multiple times. They finally said it would be refunded. Has not been refunded.

  Business Response

  Date: 02/20/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I wanted to inform you that your refund has been successfully processed on 02/17/2025.
  
  The refund will appear on your card statement as coming from Groupon, Inc. If it has been more than 10 working days since the refund was issued, please contact your payment processor to confirm its status.
  
  I hope this information clarifies everything. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  TR

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November27, 2024, I received a thermos from Groupon goods that appeared to be used, rusted and/or defective. I emailed immediately upon receiving it. **************** told me that I can ship the thermos back. It is not stated that a customer should pay shipping to return a defective item. I would like full refund of this defective item and free shipping to ship back.

  Business Response

  Date: 02/20/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to your concerns a moment ago via email from **************************.
  
  Regarding your complaint, I want to ensure we fully address the issue and provide the best resolution possible. I understand you received a defective thermos from Groupon Goods on November 27, 2024, and were informed that you needed to cover the shipping cost to return the item. I recognize this caused frustration, as its not standard practice for customers to pay for shipping when returning a defective product.
  
  After investigating, I found that the merchant has agreed to send a replacement based on the photos you provided (case #********). I have also followed up with our Goods team to ensure this replacement is being processed smoothly.
  
  To ensure this issue is resolved swiftly, we have issued a refund in the form of Groupon Bucks to make up for the inconvenience. These Bucks will never expire and can be used for future purchases, and we hope this gesture helps turn around your experience.
  
  I sincerely hope your next Groupon experience will be much smoother. If you have any further questions or need additional assistance, please feel free to reply to my direct email.
  
  Thank you for your understanding, and I appreciate your patience as we resolve this.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a grouponfor ***** on 02/14/2025 and never received the Groupon. I have sent emails to the help emails with no reply at all. Groupon also has no way other than email to contact them and no one has responded to my email

  Business Response

  Date: 02/24/2025

  Hi Steiya,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Firstly, I would like to sincerely apologize for the inconvenience you have experienced regarding your Groupon purchase. We understand how important it is to receive your order promptly, and we truly regret any frustration caused by this delay and lack of communication.
  
  To assist you further and resolve this matter as quickly as possible, we kindly request the following information to help us locate your order from our end:
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Once we have this information, we will promptly investigate the issue and ensure that your Groupon is delivered to you.
  
  Again, I apologize for the inconvenience this has caused. We value your business and are committed to providing you with a resolution.
  
  Thank you for your patience and understanding. We look forward to resolving this matter as soon as possible.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I could leave a ZERO rating. I went on to their website to order the NY big bus tour. I received an error message saying unable to complete transaction. I did it again and again and kept receiving an error message stating the transaction did not go through. I then went on to my safari browser and tried and it finally went through. That was great until then I received an 3 emails stating that I'd been charged 3 times including all the ones where I got the error message. Then I contacted groupon for a refund and was told sorry, we don't do refunds..Are you kidding me? This wasn't me changing my mind, this was your stupid website giving me errors telling me the transaction won't go through while all the while charging me 3 times for the same time and then you refuse to refund me

  Business Response

  Date: 02/19/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience caused by the technical issues you encountered while trying to purchase the NY Big Bus Tour.
  
  Upon reviewing your case, Im pleased to inform you that our team has successfully processed a refund for both orders in the form of Groupon Bucks, which have been credited to your account. While we typically cannot provide refunds for non-refundable purchases, weve made a one-time exception in this case due to the circumstances.
  
  I regret to inform you, however, that we are unable to issue a refund to your original form of payment. I understand this may not be the resolution you were hoping for, and I apologize for any disappointment this may cause.
  
  On a positive note, the refunded amount is now available in your account as ********************** Bucks. These Bucks never expire and can be used immediately toward any future purchase on Groupon. When youre ready to make a purchase, simply select Bucks as your payment method during checkout.
  
  If you would like to learn more about our refund policies, you can find detailed information (******************************************)
  
  Once again, I deeply apologize for the inconvenience and appreciate your patience and understanding as we worked to resolve this issue. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied the discounts but when I paid for both orders my $5 off wasnt there.

  Business Response

  Date: 02/18/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Im sorry for the issue you encountered with the promotion and the discount not being applied at checkout.
  
  Unfortunately, while we arent able to apply discounts to purchases retroactively, Id like to offer you Groupon Bucks as compensation for the inconvenience caused.
  
  Ive gone ahead and issued $10 to your Groupon account. These credits will be valid for 180 days and can be used on future purchases. You can check your Groupon Bucks balance and history by visiting [********************************************************************] or by selecting Groupon Bucks on the My Groupons page of the website or mobile app.
  
  Please let me know if this works for you, and Ill be happy to assist you further.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/24 I purchased hangers order #********** for $29.99 plus $2.99 S&H thru Groupon from seller Direct Deals operated by ***************************, *******************************************. On 4/19/24 thru 5/21/24 I communicated with BHS via email informing that I found a better product than the purchased item significantly cheaper at **** Club adding that ******* was selling his same item significantly cheaper; requested a full refund to which the seller agreed to provided I returned the item. I had to wait for a return postage slip inasmuch as I had paid S&H upon purchase. It was not easy to open due to the file format used, regardless the package was returned to seller. I followed up looking for my refund in August 2024 creating tickets #******** & #******** with Groupon to no avail. They said will reach out to seller but I never heard back from either of them. As of todays date February 15, 2025 I have not received my refund and I no longer have the product I paid for. The item is still on the sellers site with Groupon as being sold out for the price of $16.98; substantially less than I paid for my item, and still higher than the better **** Club item and exact ******* item.

  Business Response

  Date: 02/17/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration youve experienced regarding your refund. I completely understand how disappointing it must be to not receive your refund, especially after following the return process, and Im truly sorry for the inconvenience this has caused.
  
  To address this matter effectively, we will need to access the order details which are associated with another account. To comply with Data Protection regulations and ensure the security of your information, I have sent you an email requesting some additional information. Kindly check your inbox for this email and provide the requested details at your earliest convenience.
  
  Rest assured, once we have the necessary information, we will prioritize resolving your issue promptly. We value you as a customer and wish to rectify this situation to your satisfaction.
  
  If you have any further questions or need immediate assistance, please feel free to let us know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22945521
  
  I am rejecting this response because:
  On February 21, 2025 at 1:29pm I communicated the requested information to the business. I have not heard back from them as of today February 25, 2025. 
  
  
  Regards,
  ******* *****
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/02/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration and inconvenience you've faced regarding your refund request.
  
  Please know that we have reached out to the third-party Marketplace merchant regarding your request, and unfortunately, they have informed us that they are unable to process your request at this time. They stated that, as per their terms and conditions, refund eligibility requires contacting them within 30 days after returning the order. Regrettably, your money-back guarantee has now expired, and as such, they are unable to issue a refund.
  
  We understand this response may not be what you were hoping for, and we deeply regret any inconvenience this has caused.
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help in any way we can.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22945521
  
  I am rejecting this response because I did contact the merchant within the time constraints listed and the merchant failed to comply with their commitment to me. Timeline lists out like this: 

  4/19/24 4:21pm email ******************** found cheaper
  4/22/24 12:21pm reply from merchant asking for pics, 4/22/24 6:07pm sent pics, 4/23/24 6:56pm BHS merchant said can return will refund, 4/26/24 6:56pm I asked for shipping since I pd S&H when bought, 4/29/24 attempted to reach merchant thru Groupon support, 5/1/24 recvd return label, same day I replied returned on 4/30/24. 8/13/24 attempted reach merchant again not successful, 2/15/25 9:31am reached out again and now they say I had to do 30 days from return. 
  I did what they said to do. They are not doing what they said they were going to do. Now you are penalizing me because I didnt come after you every day or week or even every month. Who has time to babysit a thief of a merchant. Not only did he overcharge me via online sales commerce and take my money but he also accepted the product when it was returned and sold it to another customer. This is why ********************** has low level merchants listed on their platform. Groupon supports crooked merchants and they allow them to steal from online customers. Thanks to all who are continuing to allow online thieves to operate. 

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased admission for 2 adults to the ******************* in ********, ** using Groupon. I was unable to load the tickets and therefore use them when we arrived at the museum. I tried using the app, using the web browser, everything. The Groupon customer support is a joke. It consists of a web page that takes the user around in circles. There was no way to resolve the issue at that moment. I then purchased 2 adult tickets directly from the museum. We were on vacation and wrestling with Groupon was not how I wanted to spend my day. I have contacted Groupon to request a refund, but the answer I receive is This request is outside our 3 day window. Seriously?! I was unable to use the purchase and that wasnt My fault. I am entitled to a refund.

  Business Response

  Date: 02/17/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry to hear about the difficulties you faced while trying to access your Groupon vouchers during your visit to the *******************. I completely understand how disappointing it must have been, especially while on vacation, and Im truly sorry that this was not the seamless experience we strive to provide.
  
  After looking into your account, I can confirm that the voucher has been successfully added. You can easily access it by navigating to My Groupons on either the mobile app or website at ************************************** when logged in to your account. Additionally, you should have received an email confirming your purchase, which may have possibly landed in your spam folder.
  
  I understand that youve requested a refund for this purchase. After reviewing your request, I see that the refund period for this deal has unfortunately passed, which means were unable to process a refund at this time. I truly regret that this isnt the outcome you were hoping for, and I completely understand your frustration. Please know that these policies are outlined on the deal/purchase page to ensure transparency and refund cannot be processed after this period.
  
  For more information, you can visit our policy page at **************************************/legal/grouponpromise.
  
  That said, Id like to highlight that your vouchers are still valid and expire on 01/07/2026. Youre welcome to use them for a future visit or even gift them to a friend or family member. I hope this provides some flexibility and value moving forward.
  
  Once again, I deeply apologize for the inconvenience this situation has caused. If theres anything else I can assist you with or if you have further questions, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22945383
  
  I am rejecting this response because:

  I was unable to actually USE the product that Groupon sold me. The company asserts that the vouchers were available when they actually were not. In addition, the company customer support page is a list of FAQs which take you in a ridiculous loop. There was no way to get immediate help with my redemption issue. I paid for admission to the museum because I was there that day. Groupon seems to think that since the voucher is good for a year, they are not obligated to refund my money. I was only in ******** for the one day.

  
  Sincerely,
  
  ******* *******