Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,770 total complaints in the last 3 years.
955 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i made a transaction for ***************** ********** on Aug 7 2024. The Groupon transaction expires on April 2025. The tickets were marked "redeemed" and did not allow me to retrieve tickets. Groupon will not respond to me or make an efforts to hear my claim. When I disputed the issue through my bank the third party merchant Klarna told my bank Groupon told them that the tickets were used. I paid $387 and to this date I have no tickets and no one will respond to either provide my tickets or provide a refund. Both Klarna and Groupon are not responsive and I have basically been billed for services not received and it appears there is no intention to provide those services despite receiving my money. The order number is: **********
Business Response
Date: 02/16/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I want to sincerely apologize for the inconvenience youve experienced with the Universal Studios Hollywood voucher you purchased on Groupon. I understand how frustrating this situation must be, and I appreciate your patience as we address your concerns.

Upon reviewing your case, Id like to clarify that the voucher you purchased was marked as "redeemed" because it was for a Final Sale Deal: 1-Day Admission on 9/6/2024 for 3 Adults (Lead Guest: **** *******, Phone: **********) to ***************************. Although the Groupon voucher is valid until April 2025, the specific voucher you purchased had a start date of 9/6/2024.

As per the terms and conditions outlined on the deal page, once the start date has passed (in this case, 9/6/2024), the voucher is automatically marked as redeemed by the merchant, regardless of whether it has been used or not. This policy applies to all Final Sale Deals, and unfortunately, we are unable to proceed with a refund for this order.

I truly regret the confusion, and I kindly request your understanding in this matter. We value your business and always strive to provide a seamless experience, and Im sorry this situation did not meet those expectations.

If you have any further questions or need additional clarification, please dont hesitate to reach out. Im happy to assist in any way I can.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon didn't send a voucher on my first purchase then told me that I should buy another one. I bought the other one and the agent told me to dispute with my bank. They never provided the first groupon and stole 242$ because they put it on an account i did not have access to. It seems theyre intentionally having tech issues to steal money. I'm seeking refund to the original payment not bogus dollars on a service I don't want to use because they are crooked. Also it looked like they gave my money to like the guest account no one has access to. I also called within their 3 day window of resolutions but they seemingly just stole my money with their tech issues.
Business Response
Date: 02/16/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I would like to begin by expressing my sincerest apologies for the frustration and inconvenience youve experienced with your recent Groupon purchase and for the delays in resolving the issue you raised. We understand the importance of a smooth experience, and I deeply regret that this was not the case in your situation.

Upon reviewing the details of your concern, I fully understand the confusion and disappointment caused by not receiving your initial voucher and the difficulties you faced with the subsequent resolution process. I acknowledge that youve been waiting for an acceptable resolution and I sincerely apologize for the time it has taken to reach this point.

After thoroughly investigating your case, I can confirm that the purchase associated with Order #********** Perfect Body Laser and Wellness under the email address ***************************** was, indeed, refunded. Im pleased to inform you that the refund was processed back to your original form of payment on February 15, 2025, at 03:36 AM. We made sure that the amount was refunded to the payment method used for the original transaction. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I completely understand how this situation could have been frustrating, especially given the technical issues and the misunderstanding surrounding the allocation of funds. We deeply regret that these circumstances have caused you to feel as though your concerns were not being properly addressed. Rest assured, we are committed to continually improving our service and ensuring that situations like this are handled with greater care in the future.

If you find that you have any additional questions or concerns regarding the refund or any further issues with your Groupon experience, please do not hesitate to reach out directly. We are here to assist you and ensure that you are fully satisfied with the resolution.

Once again, I sincerely apologize for the inconvenience you have encountered, and I truly appreciate your patience throughout this process. We value your business and trust that we can continue to provide a positive experience moving forward.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:02/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing complaint because I redeemed the Groupon after making appointment and merchant was closed ********** ********** And when I contacted Groupon cs I was told Groupon I was told their cs would escalate this and contact me but I didnt get refund I paid 144 $ for these 2 voucher in which I didnt receive the service and would like refund to original payment method
Business Response
Date: 02/16/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience this situation has caused you.

After investigating your case, we reached out to the merchant for clarification. They have informed us that the voucher was marked as redeemed and that the associated service was provided. Based on this information, they have denied the refund request.

We completely understand this is not the outcome you were hoping for, and we truly empathize with your situation. If there is anything else we can assist you with or any further questions you have, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:02/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three Groupon Deals on February 9, 2025 from company ********* Air Duct Solutions:Order #********** Air-Duct Cleaning for Up to All Vents and 1 Return Order # ********** ************************** Order # ********** Dryer Vent cleaning for 6 feet of line When I reached out to the company to schedule an appt was told I would have to pay additional charges in addition to what I purchased.. They would not just do what I paid for only..FALSE Advertising. I contacting their customer service number, which directed me to their online system only that had three days to get a refund?? I am requested full refund, because the merchants descriptions of services being rendered is misleading and false advertising.
Business Response
Date: 02/16/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience you've encountered regarding your recent purchases from ClearVent Air Duct Solutions.

We understand your frustration with the additional charges being required for services that were advertised as part of your purchased deals. We take false advertising and misleading service descriptions seriously, and we regret that the merchant's practices have led to this situation.

To assist us in resolving this matter, we kindly ask that you provide the following details:

- The specific additional charges requested by the merchant.
- Any communication you received from ClearVent Air Duct Solutions related to the charges (Screenshot, if available)

Once we have this information, we will review the situation and work to facilitate a refund for your purchases if the merchants description is indeed found to be misleading.

Please accept our sincerest apologies for any inconvenience caused. We are committed to ensuring that your experience with Groupon meets the high standards you expect. We appreciate your patience as we investigate this matter.

We look forward to your response and will assist you as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 02/18/2025

Complaint: 22938876

I have responded to an email recently received from Groupon, and provided answers to their questions.
Therefore, I am rejecting this response until I receive justification and resolution on this matter.

Sincerely,

****** *******
Business Response
Date: 02/24/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the confusion and frustration you've experienced with us. I understand how disappointing it must be to encounter unexpected charges and feel misled regarding the services you expected to receive.

After reviewing your concerns, Id like to clarify that on the deal/purchase page, it is clearly stated that the offer is limited to one per household. Therefore, any additional services provided outside of the scope of the deal may incur additional charges, as you have purchased additional two vouchers (3 vouchers in total).

If you would like, we can proceed with issuing a Groupon credit refund for the other two orders that cannot be used at the same time. Please let us know how you would like to proceed, and we will ensure that we address your concern promptly.

Once again, I apologize for any inconvenience caused, and thank you for bringing this matter to our attention. We are committed to providing you with the best possible support and resolution.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 03/04/2025

Complaint: 22938876

I am rejecting this response because: This is my second attempt to notify you:

The company, Groupon, has not resolved my complaint, and I have notified my credit card company to remove their charges.

Regards

****** Westley
Initial Complaint
Date:02/13/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to use Groupon to buy parasailing tickets in ****** on Feb 11th 2025 for the dates Feb 13th 2025, while purchasing I got an error saying deal was not available, credit card was charged with 190$ but charges are pending state, so I had booked the tickets for same on another website, my credit card was charged on with final amount on Feb 13th 2025. When I had asked Groupon to give money back now they are saying that they cannot refund and the tickets are available for us to use. Can you please get my money back
Business Response
Date: 02/16/2025
Hi Durgakundan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you have experienced regarding the parasailing tickets you purchased for *******

I understand your situation, and I regret that you are facing challenges with the booking process. However, after reviewing your request and the terms and conditions set by the merchant for this deal, we are bound by these guidelines. As outlined on the deal page, the terms clearly state: "For a full refund, cancel at least 24 hours in advance of the start date of the experience." Your experience was scheduled to begin on February 13, 2025, and you contacted us on the same date regarding a refund.

As per the deal terms, had you reached out on the same day of purchase (February 11), we would have been able to process a full refund. Unfortunately, since your request was made on the start date of the experience, we are unable to proceed with a refund at this time.

Additionally, upon verifying your order, we can confirm that the charge for your purchase was successfully processed on February 11, 2025, as per the records.

We sincerely apologize for any confusion or frustration this may have caused, but as per the merchants policies, we are unable to provide a refund under these circumstances.

If you have any other questions or need further assistance, please feel free to reach out. We are here to help.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to formally file a complaint against Groupon *** regarding a refusal to refund my money for wheel alignment coupon that I purchased from their website. On Jun 17 2024, I purchased Order #********** a Four-wheel alignment with 20 point inspection service coupon via Groupons platform. However, after attempting to redeem the coupon, I encountered issues even though I arrived for my appointment 30 minutes early at the mechanic shop and the receptionist said that she couldnt find my appointment information on file and if I wants the service done today it will be a while at least 4 hours or more. I am standing there wondering where was I supposed to go on foot for 4 hours?she didnt offer me the opportunity to sit and wait for my car to get serviced. It was a very unwelcoming experience and Ilol never return or recommend this place to ********* a consumer, I feel that I have been treated unfairly, and Im seeking your assistance in addressing this matter. I kindly request that you investigate this issue and help facilitate a refund for the amount of money that I spent on this service.Thank you for your time and attention to this matter. I look forward to your prompt assistance.S***erely ***** ***
Business Response
Date: 02/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience and frustration you experienced during your attempt to redeem the Four-wheel alignment with a 20-point inspection service coupon (Order #**********).

We understand how disappointing it must have been to arrive for your appointment only to find that the merchant did not honor your scheduled time. Additionally, we are sorry that the service experience was not up to the standard you expected, and we fully acknowledge the discomfort this situation caused you.

To assist us in investigating this issue and to ensure we resolve it promptly, could you please provide us with the following details:

- The date and time of your visit to the merchant.
- The address of the merchant location you visited.

Once we have this information, we will be able to look into the matter further and assist you in processing a refund or finding an appropriate resolution.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We are committed to providing a better experience moving forward, and we thank you for bringing this issue to our attention.

We look forward to your reply and will assist you as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 02/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***
Initial Complaint
Date:02/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a Haircut from Harumi salon.I contacted the vendor to schedule an appointment and the vendor has no appointments available. The vendor stopped responding for appointment requests after my 3rd email.I requested a refund from Groupon.Groupon offered a credit. I would like to be refunded the amount I paid to my credit card.
Business Response
Date: 02/16/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how frustrating it must be to have faced difficulties in scheduling your haircut appointment with Harumi Salon and not receiving a timely response from them. I apologize for any inconvenience this situation may have caused you.

Upon checking our records, I was unable to locate the purchase you mentioned using the email address ****************** In order to assist you further and ensure we address this issue promptly, could you please provide the order number or the Groupon code associated with your purchase? This information will help us expedite the process and work towards a resolution.

Once again, I apologize for the inconvenience and appreciate your patience and understanding. We are committed to resolving this issue for you as quickly as possible.

Thank you for your cooperation.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 02/18/2025

Better Business Bureau:

Thank you for your help. Groupon appears to have refunded me for the purchase I was unable to use because the vendor was unresponsive.
I give a temporary agreement to approve the resolution provided Groupon does not rescind the refund.
The vendor asked for the Groupon reference 1000-147172-689283.

Sincerely,

***** *******

Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how frustrating it must be to have faced difficulties in scheduling your haircut appointment with Harumi Salon and not receiving a timely response from them. I apologize for any inconvenience this situation may have caused you.

Upon checking our records, I was unable to locate the purchase you mentioned using the email address **************************. In order to assist you further and ensure we address this issue promptly, could you please provide the order number or the Groupon code associated with your purchase? This information will help us expedite the process and work towards a resolution.

Once again, I apologize for the inconvenience and appreciate your patience and understanding. We are committed to resolving this issue for you as quickly as possible.

Thank you for your cooperation.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:02/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Issue with Expired ******************************** Groupon Bucks Dear Groupon Customer Support,I am writing to formally report an issue regarding several Groupons I purchased that have since expired. I was unable to use them before their expiration date, and when I reached out for assistance, I was denied Groupon Bucks as compensation.I am no longer in the area where these purchases were made, which makes it impossible for me to redeem them. Given these circumstances, I kindly request that the value of my expired Groupons be credited to my account in the form of Groupon Bucks so I can use them in my current location.I have been a loyal Groupon customer and would appreciate a resolution that allows me to continue using your services. Please review my account and let me know how this can be resolved.Thank you for your time and assistance. I look forward to your response.
Business Response
Date: 02/17/2025
Hello Shamella,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your concern regarding the expired Groupons and your request for Groupon Bucks as compensation. However, as per our policy, the general return window for vouchers is 3 days from the date of purchase. Unfortunately, we are unable to accommodate your request to cancel or refund all unused vouchers dating back years.

For future reference, we recommend using any purchased vouchers before their expiration date. If you encounter any issues with redemption, please reach out to us as soon as possible so we can assist you right away.

We truly appreciate your loyalty as a Groupon customer, and we hope you understand the limitations of our return and refund policies. If you have any further questions or need assistance with anything else, please dont hesitate to contact us.

Thank you for your time and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/26/2025

Complaint: 22934715

I am rejecting this response because:
Dear ******,

I reject Groupons response regarding my expired, unused vouchers. I have already provided clear evidence that these Groupons were never redeemed, and I had unforeseen circumstances that prevented me from using them within the designated time frame.

While I understand Groupons general policy, it is both unfair and unethical to keep a customers money without providing the service paid for. This is not simply a matter of policyit is a question of good business practice and consumer rights. Refusing to issue credit for completely unused Groupons, especially when the company has already received my payment, is akin to profiting without delivering a product.

Groupons own terms state that the paid value of a voucher never expires. If the promotional value has expired, I should still be entitled to at least the amount I originally paid, in the form of Groupon Bucks or another reasonable credit. Denying this request is effectively taking my money without rendering any service, which is unacceptable.

I urge you to reconsider and issue the appropriate credit immediately. If this matter is not resolved fairly, I will have no choice but to escalate my complaint through additional consumer protection channels.

I look forward to a prompt resolution.

Sincerely,

******** *******
Initial Complaint
Date:02/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product advertised clearly shows in the photo and description shampoo and conditioner. But as usual with Groupon they pulled the old bait and switch. Shipped only shampoo. I have contacted them bit the have failed to respond.
Business Response
Date: 02/17/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your concerns regarding the product you received. However, I would like to clarify the details of the deal you purchased.

The product listing for this deal includes multiple options for purchase, including different combinations of shampoo and conditioner. The default image shown on the deal page is a representation of both the shampoo and conditioner, and does not indicate that both items will be included in every purchase.

When you made your selection, you specifically chose the System 1 Cleanser Shampoo Only option. As a result, only the shampoo was shipped to you. You can see on the product page that there is a dropdown menu allowing you to select the exact option you wish to purchase, and this selection determines which items are shipped to you.

To ensure transparency, I have attached an image of the deal page, clearly showing the dropdown where you can select your preferred option. I hope this helps to clarify any confusion.

Since you chose the "Shampoo Only" option, we are unable to accommodate a return or exchange based on the expectation of receiving both shampoo and conditioner. We sincerely apologize for any misunderstanding.

Thank you for your understanding, and please let us know if you have any further questions.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on a trip to ******'s ********** and purchased a snorkeling activity voucher on Groupon for $140.29. However, due to weather conditions, all water activities were canceled, and I was unable to book any snorkeling dates before I left the **********. I called the merchant, and they advised me to contact Groupon for a refund. When I reached out to Groupon, they refused to issue a refund and only offered to add credit to my account. Since I dont typically use the app, I declined the credit.On January 9, 2025, at 8:00 AM, I had already boarded a flight and left the **********. However, Groupon records show that my voucher was redeemed at 12:30 PM that same dayan impossible scenario, as I was no longer on the island and could not have participated in the snorkeling activity. This clearly indicates that Groupon falsely redeemed the voucher themselves.I attempted to dispute the charge with my bank, but Groupon provided evidence claiming that the voucher had been redeemed. The bank ultimately sided with Groupon and rejected my dispute. However, the **** does not allow customers to submit any evidence online to prove their case, leaving me unable to provide proof that I had already left the island before the supposed redemption time. This situation is clearly deceptive, as Groupon unilaterally redeemed the voucher and took my money without my consent. I tried contact Groupon but still no response.
Business Response
Date: 02/17/2025
Hello Ming,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your frustration regarding the snorkeling voucher and the issues you've encountered with the redemption.

After reviewing the details of your case, Id like to clarify that the payment for this order was processed through ******, not directly via credit card. As a result, we can only proceed with the information provided by ****** regarding any disputes or claims related to this transaction.

Currently, ****** shows that the dispute is still under review with your financial institution, and this is where we must direct you for further resolution. Unfortunately, we cannot make any changes to the transaction on our end while there is an open dispute.

To proceed, I recommend reaching out to ****** directly to ensure your bank has provided all necessary updates and evidence to resolve the situation. Once the dispute is concluded with ******, we can revisit any next steps if needed.

We apologize for any inconvenience this may have caused, and I hope this can be resolved swiftly with ******* Should you need further assistance from our side once the dispute is concluded, please don't hesitate to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/17/2025
Better Business Bureau:

The complaint #******** was solved. I have gotten refund. Thanks!

Sincerely,

**** ****

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Groupon, Inc. is NOT a BBB Accredited Business.