Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,856 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Nickelodeon Park tickets for February 16 through Groupon. While I received an order confirmation email from Groupon, the purchase never appeared in my account. I contacted ********************** customer service immediately, who suggested clearing my browser cache and trying different browsers. Despite following all their troubleshooting steps, the issue persisted. Groupon then escalated my case and promised I would receive a *********** has now been three days without any follow-up from Groupon. I am requesting a full refund because:1. The tickets were for same-day use on February 16 2. I was unable to access the tickets due to technical issues with Groupon's platform 3. I was forced to purchase additional tickets directly from the park Since the intended date has now passed, these tickets can no longer be used.
Business Response
Date: 03/01/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience caused regarding your Nickelodeon Park ticket order. I understand the frustration this has caused, especially with the tickets being for same-day use on February 16.

Upon reviewing your case, Im pleased to inform you that our Resolution Team has already addressed the issue, and your order has been fully refunded. The refund was processed to your original form of payment on February 25, 2025, at 11:29 PM.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

We understand the importance of ensuring that you receive the service you expected, and we deeply regret the technical issues you experienced while trying to access your tickets. If you have any further concerns or questions, please don't hesitate to reach out.

Thank you for your patience and understanding during this process.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for 2 hours of bowling with shoe rental for $45. I was charged $90 and given 2 of the same groupon. I only approved the purchase of 1.
Business Response
Date: 02/27/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your patience as weve worked to resolve your concern. After reviewing your case, we want to confirm that our team previously provided clarification that the charge you received was for two separate orders, rather than a double charge for a single order. While we understand that this was not your intended purchase, we made an exception and issued a refund in Groupon Bucks as a gesture of goodwill.

As previously mentioned, this is a non-refundable purchase, and we are unfortunately unable to offer any further resolution beyond what has already been provided. We genuinely value your business and appreciate your understanding in this matter.

Should you have any other questions or concerns, please don't hesitate to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased several groupons on 11/26/24 during black friday sales. Due to several purchases I don't even know the exact amount I paid for the specific groupon. I only know the total amount charged by groupon. The specific groupon I have an issue with was a $50 egift card for a local restaurant. I redeemed the egift card through synergy as instructed and printed out the egift card. I went into the restaurant to eat on 2/2/24 but before ordering I asked if using the egift card would be a problem.( I saw that someone on groupon stated they couldn't use theirs) the waitress stated they could not take the egift card and had no way of "inputting it'"She apologized and stated they asked groupon to "take them off whatever list" I didn't push any further as I thought it would not be an issue to get a refund since the business was clearly rejecting it's use. I have since gone back and forth with groupon via email since it is impossible to speak to a person. I also asked them to call me, which they stated they would but didn't . The merchant was also contacted, I was told by groupon the merchant would call to assist me, they didn't. I don't understand how they could assist me when I paid groupon, not the merchant. It has been weeks now, no further attempts have been made to resolve this. I just sent another email today telling them I would report this unacceptable customer service. I don't know how to ask my bank to dispute the charge since the majority of the charge is valid and groupon services were used. Only the $50 egift card was refused. I just want my money back for a service that was never provided and even worse, REFUSED.
Business Response
Date: 02/27/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and providing the details of your experience. I truly understand your frustration, and Im sorry to hear about the challenges youve encountered when attempting to redeem your $50 eGift card.

Please rest assured that I will re-escalate your concern to our team, and well make sure to reach out to the merchant again to obtain an update regarding the eGift card issue. We are committed to resolving this matter and ensuring that you receive a fair outcome.

In the meantime, we greatly appreciate your patience as we work to resolve this for you. If any additional information is needed or further actions are required, we will keep you informed.

Thank you again for your understanding, and if you have any other questions, feel free to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/27/2025

Complaint: 22959582

I am rejecting this response because: Groupon is still stating they will reach out to the merchant about the egift card. How many more times am I going to be told this? They stated they went over the details and correspondence thus far. They should know this has gotten us nowhere. I've been told this at least three times now. I have been patient and want a resolution.

Sincerely,

******* ********
Business Response
Date: 03/04/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I wanted to inform you that your refund has been successfully processed on 02/27/2025. You should have received an email confirmation shortly after the refund was issued. If you haven't received it, please check your spam folder to ensure that our emails are not being filtered there.

Additionally, refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

We appreciate your patience, and if you have any further questions or concerns, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on November 20th for a massage with Zensory Haven. I immediately tried to book an appointment but no answer. They responded via text and when I responded via text they disappeared. I tried to contact the merchant for 2 months. I reached out to Groupon to get a refund and they told me to try contacting the merchant again. So I did that. The merchant called back and left a voicemail saying to text them all my info. I did that and they've never responded again. This has now been nearly 3 months just trying to book one appointment. I contacted Groupon today demanding a credit card refund (my original payment method). I was told they'll escalate it and get back to me. I told them I had already went through this so they told me I'd have a refund in 24 hours. They sent me a link via email to click on for my refund and my only option was GROUPON BUCKS which is credit on their website. They claimed that is how I paid for my Groupon (I did not, I paid with a credit card). I reached back out demanding to receive a credit card refund and I got another email link. I clicked on it and this time it had an option 'Credit Card Refund +10%' so I clicked on that. And then I received GROUPON BUCKS instead. There is no phone number or email to contact Groupon. You have to sit on a chat bot. I want my refund to my credit card. Groupon has not vetted their merchants appropriately nor do they compensate customers for lost funds. I uploaded proof of my credit card payment for this Groupon.
Business Response
Date: 02/27/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your patience as we worked to resolve your issue. I want to address the confusion regarding your refund.

As we explained previously, the option to receive a credit card refund is available, and the 10% additional Groupon Bucks is only provided when selecting the Groupon Bucks option for your refund. I understand there was some misunderstanding regarding this, and I sincerely apologize for any confusion caused.

Weve now fully refunded your original payment back to your credit card as requested. Please note that no additional Groupon Bucks will be issued, as the option for extra credits applies only when choosing that method of refund.

We value your feedback and are sorry for the inconvenience you've experienced with both the merchant and our team. If you have any further questions or concerns, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried on 2/17/25 to buy Sea world tickets on Groupon. I wanted 5 tickets. I used my Credit card and got a message that the payment was declined and to use another form of payment. I then used Apple Pay and it said it was successful. Then I looked at my Groupons and it charged both the credit card and Apple Pay. I immediately called Groupon on 2/17/25 immediately when I saw that 10 tickets were purchased instead of 5. They offered me a Groupon credit I said no I want a REFUND. It was a scam on Groupons part. They made me use 2 forms of payment and charged both. There is no phone support. All through chat they said a supervisor would contact me. I had to contact again because no one contacted within the time frame. The second chat *** said he would escalate to supervisor and I should be getting refund. I have a screenshot of this conversation. Finally a supervisor emailed me and they asked for screenshot of the payment being declined which I didnt have but sent them a screenshot of cart with only 5 tickets. They wrote back that it was too bad they wont refund and I should sell them to someone !!!!!! Scam !!!!!
Business Response
Date: 02/24/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your frustration and sincerely apologize for the confusion and inconvenience you've experienced. Upon reviewing your case, we were unable to identify any issues with the payments on either of your orders. Since we couldnt verify the payment decline message you mentioned, it seems that two separate orders were placed.

As this sale is non-refundable, we are unable to cancel the order. However, as a gesture of goodwill, we have offered the full purchase price to your Groupon account as credits, which you can use for future purchases.

We appreciate your understanding and are here to assist if you have any further questions or concerns. If there's anything else we can do for you, please let us know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for *************************** on 02/17/2025. When it came time to use the voucher at the ************, it malfunctioned, making it completely unusable and causing me to have to make an emergency ticket purchase at the ***************************. I have video screen recording of the ticket not opening/working on the Groupon site for over 10 minutes when trying to open it online on several different browsers, phones, and the Groupon app, causing me great inconvienence, and this is at the fault of no one except Groupon. I contacted them and asked for a refund immediately, but they told me it was non-refundable. It is not fair to have customers pay for a service and not give a refund when you fail to provide that service.
Business Response
Date: 02/20/2025
Hello Zia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly apologize for the inconvenience and frustration this has caused you. I completely understand how disappointing and stressful it must have been to encounter these issues, especially during what should have been an enjoyable experience.

I want to assure you that your case has been escalated internally under case #********, and our team is actively working on resolving it. You can expect a follow-up within the next 7 days. In the meantime, Ive provided more detailed information in the direct email I sent you.

We genuinely appreciate your patience and understanding as we work to make this right. If you have any further questions or concerns, please dont hesitate to reply to my email.

Thank you again for your continued understanding.

Warm regards,
********
Manager, Groupon
Customer Answer
Date: 02/23/2025

Complaint: 22954750

I am rejecting this response because:
I did not receive a refund which is what I asked for in my first email to Groupon, but instead received unwanted Groupon bucks. The system error for the voucher was at fault of Groupon, and if a voucher is not to work due to this, the customer should receive a full refund per *********************** terms and conditions. I will not be using Groupon ever again, and would like the refund that Ive requested or I will have to chargeback the purchase on my credit card.
Sincerely,

Zia W
Business Response
Date: 02/27/2025
Hello Customer,

Thank you for reaching out through the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence, and Ive also sent a detailed response via email.

Regarding your request, I understand how frustrating this situation has been for you. While this deal is normally non-refundable and not eligible for a refund to the original payment method, we went beyond our usual policy to help you with your preferred resolution. We value customers like you and strive to provide exceptional service, which is why *** made a one-time exception to process a refund to your original form of payment. You should see the amount reflected within 2-10 business days, depending on your banks processing time.

I sincerely apologize for any inconvenience this has caused and truly appreciate your understanding. We hope your next experience with Groupon will be a positive one.

For further details, please refer to the email Ive sent. If you have any other questions, dont hesitate to reach out.

Thank you again for your understanding.

Best regards,
********
Manager, Groupon Customer Support
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is not serving to the best standard. The customer service support chat is inoperable, it promises 24/7 support that it doesn't deliver, phone support redirects you online, email support redirects you to FAQ's, FAQ's redirects you back to submitting an email with an explanation of the issue. The website doesn't allow merchants to update their information easily, it doesn't provide explanations as to why ** ********* might be rejected. I mean, if we want to give them award for the bare minimum, by all means. but this is entirely frustrating and impeding to normal business operations.
Business Response
Date: 02/20/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence, and I responded to you a moment ago via email from **************************.

I want to sincerely apologize for the frustration and inconvenience you've experienced. I completely understand how important it is for you to have seamless support and clear communication, and I'm sorry that our service has not met your expectations in this case.

Your concerns about the difficulties with customer support and managing your merchant account are valuable feedback for us, and I want to assure you that they will not be overlooked. Ive escalated your case to our dedicated Merchant Support team, and they will review the issues youve raised. You can expect to hear back from them within 7 days. Rest assured, we are working to resolve this for you as quickly as possible.

If you have any additional questions or need further clarification, feel free to respond to me directly. Thank you again for your patience and understanding.

Kind regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue is with Groupon INC.I requested a full refund I purchased a Groupon for window tinting at a local tint shop. Tint shop couldnt fulfill the tint job, after 4 attempts, all the tint was removed and to request for a refund through Groupon. I spent $161.99 on the tint Groupon and Groupon thought it was appropriate to refund $29.15 only. Copy of the email below; Hi ****, Thank you for contacting Groupon customer ********** I have checked with the internal team. Since the partial refund has been already issued and also the partial service has been availed so we can't issue the full refund for this order.If there's anything else I can help you with, please don't hesitate to let me know.Kind regards,****** ***** ???????Groupon customer support.ref:!**********.!***************
Business Response
Date: 02/24/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I wanted to inform you that your refund has been successfully processed on.

Refunds issued as Groupon credit are already available for use in your account. To view your current balance and transaction history, please navigate to Groupon Credits in your account. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 Groupons to ****************, but when visiting this establishment I found the name to be slightly different and then found this business is not in *******. I think it is located in ** but have not been able to reach Groupon nor the vendor; and I have tried reaching the Vendor, whom possibly does not exist. I just want my money back, I cannot use the Groupons
Business Response
Date: 02/19/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm truly sorry to hear about the confusion and inconvenience you've encountered with your recent purchase of Groupons for Nail Posh Studio.

We want to assure you that we are committed to assisting you in any way we can. While we currently do not offer phone support, we are here to help you 24 hours a day through our chat or email support. Please feel free to reach out to our customer support team anytime using this link: ******************************************.

To resolve this promptly, we would like to investigate the matter further. Could you please provide as much of the following information as possible?

- The address of the location you visited.
- The date and time you attempted to visit the business, if applicable.
- The phone number you tried contacting, if any.
- Any additional details that might help us address your issue effectively.

Once we have this information, we'll initiate a thorough investigation and keep you updated on the progress.

Thank you for your patience and understanding. We look forward to resolving it for you as quickly as possible.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Through the Groupon app I purchased a deal in December 2024. Air Duct Clean Squads deal was $29 for $295 worth of services. I paid the $29. Via text to me the duct cleaners owner(?) wrote: the package includes unlimited supply (heat) vents. Also 1 return vent is included. My home has two return vents (cold air). Immediately upon completing the purchase I was in touch with the owner trying to determine what the additional charge would be for the second air vent. In a phone conversation on January 6, 2025, he informed me it would be $375 EXTRA for the ONE additional return vent. I have spoken with Groupon about this quite apparent scam on the phone a five-six weeks ago. They said they would look into it and email me their findings. Groupon never sent an email response.
Business Response
Date: 02/19/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Firstly, I sincerely apologize for any inconvenience youve faced in this process, especially with the lack of communication about the additional charges for your second return vent. Its crucial for us that your experience is positive, and I'm sorry for the frustration this must have caused you.

Upon reviewing your case, I see that our team responded to your inquiry via email on January 21, 2025. It seems possible that this email could have been redirected to your spam or junk folder, so please take a moment to check there. To prevent such issues in the future, I recommend adding our email to your safe-sender list or whitelist.

Our team contacted the merchant for further clarification. They informed us that they were not informed about the voucher at the time of your request. As a result, they proceeded with a standard system inspection, which was the only service requested during that interaction. The inspection performed falls within the services covered by the voucher. Unfortunately, under these circumstances, the merchant is unable to offer a refund for this service.

I kindly ask you to contact the merchant directly to ensure you receive the full service associated with your original purchase. They should be able to assist you in addressing any outstanding concerns and fulfilling the terms of your deal.

If you have any further questions or need assistance, please dont hesitate to let us know.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/06/2025

Complaint: 22953413

I am rejecting this response because: Attached

Sincerely,

******* *******
Business Response
Date: 03/09/2025
Hi *******,

Thank you for taking the time to reach out to us and sharing your concerns. We genuinely value your feedback and I want to extend my sincerest apologies for the frustration and inconvenience you've experienced.

Our team has taken steps to thoroughly review your issue, and we've been in touch with the merchant regarding your concerns. They have informed us that they have visited your location and performed an inspection, which is part of the service included in your voucher. Based on this information, we are unable to process the refund you requested.

However, I strongly encourage you to contact the merchant directly at ************** to ensure you receive the full service associated with your original purchase. When you contact them, please mention your voucher to help clarify your request.

If you encounter any further issues in reaching the merchant or continue to experience difficulties, please let me know, and I'll do my best to assist you further.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/18/2025
Complaint: 22953413

I am rejecting this response because: Please find attached.

Sincerely,

******* *******
Business Response
Date: 03/22/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. Your concerns are important to us, and we are committed to resolving this matter to your satisfaction.

Could you please elaborate on your issue with the purchase of Order #**********, Air Duct Squad Clean? This information will help us to better understand your concerns, enabling us to thoroughly examine the situation and provide you with a satisfactory resolution.

Once we have more details, we will be able to review and address your concerns thoroughly.

Thank you for your patience and understanding. We look forward to hearing from you soon so we can work towards a solution.

Regards,

******* *********
Manager
Groupon Customer Support

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

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