Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for ****** last year. I never received the groupon despite multiple attempts through both ****** and Groupon. I eventually asked and was promised a refund through Groupon. I was issued a $12 groupon credit (I paid $60 for the Groupon) I contacted them again and recieved an apology. They cancelled the $12 credit and again promised to refund the full amount. This was the last contact on Nov 28th, 2024. I have not received a refund, the Groupon I paid for, or any form of communication since then.

  Business Response

  Date: 02/25/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I apologize for the inconvenience and frustration caused by the delay in receiving your ****** benefits. I understand this has been a frustrating experience for you. Unfortunately, for this type of deal, only ****** can assist you with resolving the issue.
  
  As the deal is non-refundable, we kindly ask that you contact ****** directly for assistance with your voucher. They manage the distribution of the Shop Card and coupons, and you can reach them at ************** during the following hours:
  Monday to Friday: 8:00 AM 10:00 PM EST
  Saturday and Sunday: 8:00 AM 7:00 PM EST
  
  Please provide your name, ****** membership number, and email address when contacting them for a quicker resolution.
  
  Once again, I apologize for any inconvenience this has caused, and we appreciate your patience. If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for remote start - it was suppose to be for auto start but the business thats suppose to do the install is closed and wont return my calls. I want my money back but theres no way to reach anyone at Groupon and they dont respond to our inquiries through their website to get a refund

  Business Response

  Date: 02/28/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience youve encountered with your recent Groupon purchase. I understand how frustrating it can be to experience issues with both the service and reaching support.
  
  Upon reviewing our records, I was unable to locate any orders or Groupon accounts under the email address *********************** In order to resolve this matter, I will need some additional information to assist you further.
  
  Could you please provide as much of the following information as possible? The more details you can provide, the quicker we can resolve this for you:
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Once we have this information, well be able to look into the issue and take the necessary steps to resolve it. Thank you for your cooperation, and I look forward to assisting you further.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE OF GROUPON SCAM AND SOUTHWEST ******************* WORTH IL- Purchased groupon discount for Southwest ******************* in ***** IL located at ***************. Groupon said you can purchase 1 more time after purchase. Called ************ had to leave message unable to use groupon at website to make an appointment. Received a call back from **** was told I had to pay the difference/upcharge because I used a voucher in the last 2 years. She said I could also purchase a couples massage if I dont want to pay upcharge with my Groupon Voucher. Asked to speak to owner **** informed me I was speaking to her. Groupon advertises its useable at this location. Owner said I had to pay the difference or contact Groupon for refund. I contacted Groupon via email no live communication or chat available at Groupon received an email from Groupon and said you only have 3 days for refund after purchase. I suspect Owner knew I could not get my money back. Owner took my voucher money knowing full well I could not get money back from Groupon and she enforces an upcharge without providing service. Not sure why they are requiring upcharge. I thought this was a legitimate massage service. Called back again today 2/20/2025 had to leave message never received call back **** called back and acted surprised Groupon would not refund my money and said she will be upcharging on the voucher and hung up on me. Attempted to provide screenshots of Groupon indicating i had an additional purchase in addition to my current voucher. Groupon appears to be allowing or may be involved with this vendor in scamming money since Groupon is not allowing me to leave a review for this vendor on the Groupon site and has very little customer support allowing vendors to upcharge

  Business Response

  Date: 02/25/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry for the trouble you've experienced, and I understand how frustrating this situation has been for you. We deeply appreciate customers like you, and I regret the challenges you've faced.
  
  I understand from your previous messages that you mentioned Groupon allowed the purchase of an additional voucher. While this option is available, its intended for gifting to someone else. However, for redemption, the voucher is valid only for new customers, and I sincerely apologize for any confusion caused by this.
  
  Since your account has been deleted and you are no longer able to access your Groupon account, we were not able to assist you in the usual way. However, I truly hope that you will consider giving Groupon another chance in the future, as we deeply value loyal customers like you.
  
  Once again, I apologize for the inconvenience and thank you for your understanding. If you have any other questions or need further assistance, please dont hesitate to reach out.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Groupon regarding a recent purchase I made through their platform for an oil change and filter service. The deal I selected clearly specified a particular tier of oil, which was a key factor in my decision to buy it.When I arrived at the merchants location (Mr. ****** I was informed that they no longer carried the oil included in the Groupon deal. Instead, they required an additional payment of $50 for a higher-tier oil service I did not choose.When I requested a refund from the merchant, they denied it, stating that the purchase was made through Groupon. However, when I attempted to process a refund through Groupon, I was informed that no refund could be issued because the funds had already been transferred to the merchant.Redemption Code GPHM2TQB Groupon VS-2C32-TJ4S-H4NX-GMR6 Original Price $74.99 Groupon Price $59.99 Amount Paid $59.99

  Business Response

  Date: 02/25/2025

  Hi Ebony,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your recent oil change and filter service purchase through Groupon. We understand how frustrating it must be to encounter unexpected charges and difficulty with the refund process.
  
  We would like to assist you further by investigating the issue in more detail. To help us proceed with the escalation and investigation, we kindly ask that you provide the following information:
  
  1.The exact address of the Mr. **** location you visited.
  2.The date and time of your visit to the merchant.
  3.The name of the person you spoke with at the merchants location regarding the issue.
  
  Once we have these details, we will escalate your case for resolution and work closely with the merchant to address the discrepancy.
  
  We truly value your business and are committed to resolving this matter to your satisfaction. Please accept our apologies again for the inconvenience caused, and thank you for your patience and cooperation.
  
  If you have any questions or require further assistance, please dont hesitate to contact us directly.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Refund 1000-149096-305176 To Whom It May Concern,I am submitting this complaint regarding Groupons deceptive business practices, specifically concerning misleading service offers and their unethical refund policy. I recently purchased a Groupon for a wheel alignment at ******** in ********, **********. Upon arriving at the shop, I was informed that they would not perform the alignment because it allegedly fell outside the scope of their alignment package. Their reasoning was that the vehicles subframe would need to be shifted to restore the factory camber to one of the wheelsan adjustment that is essential for a proper alignment but was apparently not covered by their service. This effectively rendered the Groupon unusable, as I was unable to receive the service I had paid for. Upon contacting Groupon for a refund, I was issued Groupon Bucks instead of receiving a monetary refund. This practice is highly problematic and, in my view, constitutes fraud. I purchased a specific service that was not rendered, yet instead of returning my money, Groupon forced me into accepting store credit, restricting my ability to use my own funds as I see fit. This is a clear example of a bait-and-switch tactic that unfairly shifts the risk onto consumers while allowing Groupon to retain control over their money. In an attempt to recover my funds, I contacted my bank to dispute the charge. However, my bank declined to process a chargeback, leaving me without any financial recourse. This further highlights the unfairness of Groupons policies, as they allow businesses to advertise services they refuse to provide while ensuring that consumers are left with no viable options for reimbursement. Groupons refund practices do not align with ethical business standards, and I urge the Better Business Bureau to investigate these practices and take appropriate action to hold Groupon accountable for misleading consumers and engaging in unfair refund policies.

  Business Response

  Date: 02/25/2025

  Hello Alessandro,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly apologize for the frustration and inconvenience you've experienced with your recent purchase. I understand how disappointing it must have been to arrive at C&M Auto, only to be told that the service you expected could not be performed. I also recognize your concerns about the refund process and Im sorry that this has added to your frustration.
  
  Please know that weve processed a refund to your original form of payment on 02/22/2025, and you should see the amount reflected in your account within 2-10 business days, depending on your banks processing time.
  
  I appreciate your feedback and your patience in this matter. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ***** Club Plus membership on Groupon ($70) on February 5th and completed the membership redemption on the same day. When I made the purchase, I found that ***** Club didn't meet my expectations. So I negotiated with ***** Club to see if they could terminate my membership on February 9th. ********** agreed to my request, but I was informed that since I didn't make the payment directly to **********, they couldn't refund the money to my account. Then I negotiated with Groupon to ask if Groupon could issue the refund, because ***** Club could only refund those who made the payment directly to them. However, Groupon refused to refund me and didn't tell me whether they had received the refund from ********** after I cancelled my ***** Club membership. I hope that Groupon can refund me the money, because Groupon sells ********** membership cards on behalf of **********. But when I cancelled my membership at **********, Groupon failed to provide a service that was synchronized with that of ***** Club. Therefore, I think this is Groupon's responsibility rather than mine.

  Business Response

  Date: 02/25/2025

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Due to refund restrictions outlined in our policy, we were initially unable to process a refund for your ***** Club membership purchase as it was outside the eligible refund period. However, as an exception, we have now issued a refund in the form of Groupon Bucks to your account. These ********************** Bucks can be used toward any future Groupon purchases.
  
  For your reference, here is the link to the deal page with the refund policy:
  
  Deal page: ************************************************************************************;
  Cancellation deadline: 02/08/2025
  You can find more details about Groupon Bucks and our refund policies here: ************************************************************************************;
  
  If you have any other questions or need further assistance, feel free to reach out.
  
  Best regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2025 I purchased a voucher from Groupon for Quickbooks Desktop Pro Plus Lifetime 2024 For Windows (1 User). The Voucher states Quickbooks Desktop Pro Plus 2024 is the issuer of this voucher. This statement is false. The Vender is ************** who is reselling the 2nd license number of a ****** software download. The product is manufactured by ******; whose technical department says I should not trust using the License key as user one controls the software. This is bait and switch and false advertising. I have requested a refund from Groupon who says they cannot issue a refund as the vender says I have received the product.

  Business Response

  Date: 02/25/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im sorry to hear about the trouble youve encountered. I completely understand your concern about the licensing, but I want to reassure you that this is indeed a legitimate product, and the merchant is ready to assist you further.
  
  I have also reviewed your request with our internal team regarding a refund. Unfortunately, we are unable to process a refund at this time, as the merchant has confirmed that the product has already been delivered and the service provided.
  
  I understand this is not the resolution you were hoping for, and I sincerely apologize for any frustration this may cause. If youre having difficulty reaching the merchant by phone, I encourage you to contact them directly via email at ************************ They should be able to assist you more effectively with any additional concerns.
  
  Once again, I apologize for the inconvenience, and if you have any further questions or need additional help, please dont hesitate to reach out.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 17 2025 $17.50 paid to groupon for services through legacy box. Payment made through ****** pulling funds directly from my debit card.Service promised was the digitization of retro media. Service was not provided. ********* failed to digitize media. Legacy box instructed me to get refunded from Groupon. I contacted Groupon and provided all the screen shots and records. They will only give groupon credit claiming I used "groupon bucks to make the purchase. This is not true. The money was pulled directly from my checking account through ******. I was my money refunded to thr source of payment used at the time of purchase.

  Business Response

  Date: 02/27/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the difficulties youve encountered with your ***************** and the frustration surrounding the refund process. I completely understand how disappointing it must be to not receive the service you were promised, and I can imagine how confusing it must be to encounter issues with your refund. Please know that we are here to help and are taking your concern seriously.
  
  I want to confirm that weve already processed a full refund to your original payment method. You should see the refund appear on your card statement within a few business days.
  
  We value your feedback and are sorry for the inconvenience you've experienced with both the merchant and our team. If you have any further questions or concerns, please dont hesitate to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact Groupon 2/15/25 for teeth whitening, paid for the service, then Groupon sent a code, I couldn't redeem the code reached out, they said use another device i have used several devices and still code couldn't be redeem, i reach out again they refuse to refund my ***** back into my account and then I have ***** refunded still can't get back into my account, I have a police report for thief under 500, i just want My money, I don't care about this company I just want what's mines,

  Business Response

  Date: 02/27/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the difficulties youve experienced with your teeth whitening service and the frustration it has caused. I completely understand how disappointing this situation must be, especially after trying multiple devices and not being able to access the service you paid for.
  
  Ive escalated your request internally, and our team is actively reviewing it. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Rest assured, we are prioritizing your case, and well make sure to get back to you as soon as possible.
  
  Thank you for your patience and understanding during this time.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a massage parlor on their site. The male massage therapist hurt me. I told him he was too rough several times and had to stop the massage. I have pictures. Groupon gave me a credit. I want a full refund because of the marks on my back and pain. I had to take off work.

  Business Response

  Date: 02/27/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im so sorry to hear about your experience at the massage parlor, and I truly appreciate you bringing this to our attention. Its upsetting to hear that you were in pain and that the session left marks on your back. Your well-being is incredibly important to us, and I can only imagine how frustrating this must have been.
  
  I want to confirm that weve already processed a full refund to your original payment method. You should see the refund appear on your card statement within a few business days.
  
  If theres anything else we can do to assist or if you have any further questions, please dont hesitate to reach out. We sincerely appreciate your understanding, and we're here to help in any way we can.
  
  Wishing you a speedy recovery.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support