Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to redeem my Groupon on February 20th and I followed the instructions on the page! I was supposed to receive a download link from the merchant within two hours of completing the redemption form. After two hours, I never received any email. I checked my spam folder and I received nothing. I then proceeded to email the address mailto:****************************** to explain that I never received anything. I was supposed to receive notification within 24-48hours. I received nothing.I contacted Groupon and received several emails saying pretty much the same thing that the merchant was a real company and give them time to respond. That I had not redeemed the Groupon nor emailed the ************** is February 25th and I have received nothing from the merchant and Groupon sent yet another email with the same information that I needed to follow the instructions on the Groupon. I have sent them screenshots of my correspondence and still have no resolution! I went back to the merchants redemption form and entered my information again only to be sent an email stating that the code had been redeemed. I explained to them I never received anything from them! This is a mess! At this point I want my download or my refund and a deactivation of my Groupon account!

  Business Response

  Date: 03/01/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've experienced while attempting to redeem your Groupon. It's clear this situation has caused unnecessary stress, and I hope to help resolve it promptly for you.
  
  I understand that after following all the provided instructions, you did not receive the expected download link, and subsequent efforts to communicate with the merchant have not yielded a satisfactory response. It's concerning to hear about the multiple communications without resolution, and I empathize with your situation entirely.
  
  Since the Groupon in question appears to be linked to another account, we'll need to verify some additional information to comply with Data Protection regulations. I've sent you a direct email requesting further details. Kindly respond at your earliest convenience, so we can look into this matter thoroughly and work towards a suitable solution.
  
  Thank you for giving us the opportunity to resolve this issue for you. Please let me know if there is anything else I can assist you with in the meantime.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have responded to the business with the requested information and I look forward to resolving this matter.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It involves a voucher bought from a merchant that marked used when I never even met the merchant, Never even know where the merchant is located because theres two different addresses now I paid for a service that I never received service for.

  Business Response

  Date: 03/01/2025

  Hi Jenn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry to hear about the inconvenience you've experienced with your purchase. I understand how frustrating it must be to pay for a service and not receive it, especially with the added confusion of differing merchant addresses. Your experience is not what we aim for, and I want to help resolve this issue as quickly as possible.
  
  Unfortunately, I was unable to locate the voucher in the email address you provided, *********************** Could you please provide us with the order number or voucher code associated with your purchase? Additionally, if you could confirm the email address used at the time of purchase, it would be greatly appreciated.
  
  Once we have this information, we'll be better positioned to resolve the issue promptly for you. Please know that your satisfaction is important to us, and we are committed to addressing your concerns as swiftly as possible.
  
  Thank you for your understanding and cooperation. We look forward to hearing from you soon.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two gift cards. Each is for $100. One is showing up in my Groupon Bucks, but the other one is not. I have been talking to Groupon customer service for two weeks, and they keep telling me they will contact me within 24 hours, but they never do. Only when I ask questions they apologize and repeat that they will contact me. This is frustrating! I want my $100 back.

  Business Response

  Date: 03/01/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration youve experienced regarding your missing gift card.
  
  Upon reviewing your case, I see that your request has already been escalated to the relevant team for further investigation. However, due to a delay in response, I want to ensure you are not left without a solution. As an exception, I have gone ahead and added $100 in Groupon credits to your account *********************** to resolve the issue promptly.
  
  These credits are available for immediate use and will never expire, allowing you to apply them to almost anything on our site. You can view your available Groupon Credits in the top-right corner of your My Groupons page under 'Groupon Credits balance.'
  
  When you're ready to use your credits, simply check the box next to "Apply available Groupon Bucks" under Payment Method at checkout. This will deduct the value of your credits from your total.
  
  Once again, I apologize for the inconvenience caused, and I appreciate your understanding. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a standard chimney cleaning and inspection. They cancelled the appointment twice. When the contractor finally showed up he tried to upsell us telling us that the deal was only for the first 12 feet of the chimney, he would charge an additional ***** a foot. A standard chimney is a minimum of 15 feet. He didnt do an inspection. When I refused the up sell he got very angry, packed up his equipment and left. No inspection report, no proper cleaning. When I immediately contacted the company they took my complaint and the young lady said she would speak with her manager and get back with me. They never responded. I contacted them again a day later and was told that I can get a refund. They gave me the Groupon website to contact and told me I could choose either a refund or a credit. I chose a refund. The site suggested that I would get quicker resolution if I utilized the live chat with customer support. I initiated the live chat and it never responded. It just showed loading. I tried several times for several days. I tried calling customer service and got a recording that they no longer take calls. I contacted them through their messenger via their ******** account and finally got a response that it was past three days so I couldnt get a refund.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently attempted to purchase an airboat tour for four people in ******* through Groupon. However, when I made the payment, the website displayed an error message stating: Theres something wrong, please try again. I retried a couple of times as prompted, but I later discovered that I was charged three times and received three separate vouchers, even though the system initially showed an error. I immediately reached out to Groupon for a refund, but my request was denied due to your non-refundable policy. However, this was not a voluntary duplicate purchaseit was caused by a website malfunction. I redeemed one voucher on the same payment date. So Im hoping to get the refund for the other 2 vouchers of $172.74 back.

  Business Response

  Date: 03/01/2025

  Hi Dongni,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration you've experienced with your recent purchase.
  
  I want to assure you that we take your concerns seriously, and I completely empathize with your situation. Regarding your request for a refund, I wanted to take a moment to explain why we are unable to process it.
  
  When merchants partner with us to offer deals, they typically reserve specific resources for each booking once a purchase is made. This agreement with the merchant makes it difficult to process cancellations or refunds after the purchase, as theyve already allocated resources based on that purchase.
  
  We always strive to be transparent, and all relevant terms, including limitations and conditions, are provided on the deal page to ensure you have all the information before making a purchase. Unfortunately, this means that, as much as Id like to help further, I am unable to process a refund for this transaction.
  
  Additionally, we have received notification that you have officially filed a dispute with your financial institution regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.
  
  Thank you for your understanding. Please let me know if there's anything else I can assist you with.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reached out to Groupon customer service to help reimburse or credit me for a purchase made a couple of weeks ago. My partner had purchased a Groupon for me for a spa day and facial. The owner made me extremely uncomfortable, was extremely angry and erratic, and tried to reschedule me last minute. I never received this service and was uncomfortable rescheduling or going back to this location. The owner redeemed my coupon as if I had actually utilized the services. I told customer service that I would like the option to use our money towards a different Groupon, as I do not feel safe to return there. They ignored all of my worries, involved the owner after I asked them not to, then denied my request altogether. Now I am stressed, out of money, and can't get a service done that I paid for. I am kindly requesting attention to this matter and a refund to the original payment method OR the credits back to our Groupon account.

  Business Response

  Date: 02/27/2025

  Hello Katy,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about your disappointing experience with this deal, and I genuinely appreciate you taking the time to share your concerns. *** issued a full refund to your original payment method and removed the voucher from your account. Youll receive a confirmation email shortly. Refunds are processed immediately, but it may take a few days for your bank to reflect the credit.
  
  Well carefully review your concern and take any necessary steps to address it. While we wont contact you unless further details are required, feel free to reach out anytime. If you suspect a crime, please report it to local authorities.
  
  We truly appreciate your understanding and continued support. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support
  

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/25 I went on the Groupon app to purchase a voucher. When you are checking out it has an offer to buy a 25$ Groupon gift card . Looking back I believe the amount of 1 card is pre filled. I didnt click on anything because I did not want to purchase the gift card. When the transaction went through I saw it had the Groupon gift card was purchased. I immediately e-mailed them and explained what happened. They are refusing to refund the voucher stating they are unable to refund gift cards. I spoke with ******* in customer service. This is predatory to offer the gift card pre selected at the end of your transaction and worse they wont correct the mistake. I only use Groupon once a year and the gift card is not helpful to me.

  Business Response

  Date: 03/01/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how frustrating it must be to find an unintended purchase on your order, and I truly empathize with your situation.
  
  Upon reviewing your account, I noticed that both transactionsfor the ***************** and ************************ and the Groupon Gift Cardwere attempted on your end. Our checkout process is designed to provide a summary of the total amount before finalizing any purchase, allowing you to review all selected items. It appears the order was submitted to completion from your side.
  
  I sincerely apologize for any confusion or inconvenience this may have caused. While I understand that you did not intend to purchase the gift card, I'm sorry to inform you that, according to the deal terms outlined on the deal page, our policy states that gift card purchases are non-refundable. We adhere to these terms to ensure fairness and consistency for all our customers, so unfortunately, this situation doesnt allow for exceptions.
  
  If the gift card isn't useful for you at this time, you might consider giving it to a friend or family member who could benefit from it. I understand this isn't an ideal solution, but it could be a way to ensure the value of the card is not lost.
  
  Thank you for understanding, and please let us know if there's anything else we can assist you with.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased candle vouchers to use on charmed candles and I redeemed the vouchers order #CC3699 and #CC3698 and they still haven't shipped the items but keep saying vouchers have been redeemed and I have order numbers. Groupon just keeps telling me thru chat they will escalate the issue but never help me. I would like a full refund from Groupon for these vouchers and the 7.99 shipping I paid each candle as they shouldn't allow people to scam others.

  Business Response

  Date: 02/28/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience youve experienced regarding your Charmed Candles order. I understand your frustration with the delays and lack of communication, and we truly appreciate your patience.
  
  Upon reviewing your case, I can confirm that the issue has already been escalated to our resolution team for further investigation. After checking with the merchant, we received an update stating that if you have already placed an order, any shipping-related inquiries need to be directed to Foreverwick directly.
  
  For further assistance with shipping or order status, I kindly request you to contact the merchant directly at **********************************************.
  
  We apologize again for the inconvenience, and we appreciate your understanding in this matter. Should you have any other questions or require additional help, please dont hesitate to reach out.
  
  Thank you for your patience.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/2024 I purchased a coupon for the Jade *** on Military Trail, ******************, ******* as a gift for my wife for Christmas. I was billed on my credit card and paid the bill 01/02/2025. Upon contacting the spa my wife was told she needed a redemption number in order to use the gift. We called Groupon to learn a customer is unable to speak to a person. In the chat they want $5 to answer my question to obtain the redemption needed. My order number with Groupon is 1000-148764-310543. The Groupon code is V8-YPY3-J9RW-VTBF-1XP7. Security code is *******. Groupon is unreachable by a customer unless they pay their ******. I just want my redemption number OR a full refund. Thank you.

  Business Response

  Date: 02/25/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration youve encountered regarding the redemption of your Groupon for Jade **** I completely understand how important it is to have your gift properly redeemed, and I regret the inconvenience youve faced.
  
  To resolve this, I have attached the voucher for your reference, and Im happy to provide you with the redemption details:
  
  Redemption Code: 29825831
  Groupon Code: VS-YPY3-J9RW-VTBF-1XP7
  
  Please follow the steps below to redeem your voucher successfully:
  
  Redemption Instructions:
  
  1.Pull up the voucher using our mobile app (or print it out).
  2.Appointment required, call ************** and mention your voucher.
  3.Present the voucher upon arrival at the spa.
  4.Enjoy your experience!
  
  Unfortunately, our phone lines are currently not active, but we are assisting customers via Chat and email 24/7. If you need further assistance, please dont hesitate to reach out to our customer support team through the following link: ******************************************.
  
  We sincerely apologize for the inconvenience, and we hope this resolves your issue. Should you have any more questions or need further help, feel free to contact us.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for a business, Stumptown Escape rooms. I have tried to book several times with this company, with no luck. I paid around $180.00. No one will return my calls or emails. I feel like this was a total scam!!

  Business Response

  Date: 02/25/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I apologize for the inconvenience youve experienced with your recent purchase for Stumptown Escape Rooms. We understand how frustrating it must be to have trouble booking your experience, and we sincerely regret that you have not been able to connect with the business.
  
  Upon reviewing your case, I would like to highlight the redemption instructions that were provided with your voucher. These steps should allow you to successfully redeem the experience without needing to contact the merchant directly:
  
  Redemption Instructions:
  
  1.Pull up the voucher using our mobile app (or print it out).
  2.Visit ****************************************, and click "Book Now" near the relevant option.
  ******** the number of participants and click "Continue".
  4.Enter the redemption code found in the middle of your voucher into the "Please enter your code here..." field.
  5.Continue with the checkout process.
  6.Present the voucher upon arrival.
  7.Enjoy your experience!
  
  I request you to attempt to use these instructions rather than calling or emailing the merchant directly? This process may help you successfully book your reservation.
  
  Additionally, we noticed that you have raised a chargeback/dispute for this order, and the status of the dispute shows as "Pending." Unfortunately, we are unable to assist further while the dispute is active. To resolve this, I kindly request that you reach out to your financial institution to work with them on the dispute. If you wish to proceed with our assistance, we would need you to close the dispute and provide us with a dispute closure letter.
  
  We deeply apologize again for the inconvenience youve encountered, and we are committed to helping you with this issue once the dispute is closed. Please let us know how you'd like to proceed, and thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22977451
  
  I am rejecting this response because: The business is permanently closed. I am not able to use my voucher. This is the problem and I continue to get the run around.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/01/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've encountered with the voucher you purchased. I completely understand your frustration with the merchant issue and the challenges you're facing in redeeming your voucher.
  
  Unfortunately, it appears that youve raised a chargeback for this order. If you have officially filed a dispute with your financial institution, the next step will be to work directly with them to determine a resolution. Once your financial institution is involved, we are required to allow their process to run its course.
  
  Please note that our *************************** is always here to assist you with any questions or concerns you may have regarding your Groupons. However, once a chargeback is initiated, we are unable to interfere with the proceedings initiated by your financial institution.
  
  We appreciate your patience during this process, and were here if you need any further support from our side.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22977451
  
  I am rejecting this response because: this has been the worst experience I have ever had with a business. I should have been refunded when I notified Groupon that the company has gone out of business. Instead, I have been given the run around. Having to file a dispute with my financial company, not getting any help from Groupon. I feel like this company is hoping I just drop it and they will have gotten their money. SCAM!!!!
  
  Sincerely,
  
  ***** *****