Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,844 total complaints in the last 3 years.
1,324 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction date was February 6th, 2025, when I purchased a digital QuickBooks Desktop for $202 from Groupon. However, the QuickBooks software is locked to someone else's account, who is the administrator. I have been locked out of my QuickBooks for a while, and despite numerous attempts to get assistance from Groupon, Ive been told the account is under someone else's name. Groupon has failed to provide any real help.Groupon contacted the seller, but the seller falsely claimed they had provided assistance. I have repeatedly tried to reach the merchant through calls and emails, but received no response. However, when Groupon reached out to the seller, they claimed to have helped me, which is simply not true.Why should I purchase software where the seller is the sole administrator of the account? I can't do anything within QuickBooks without their permission, despite having purchased it. Both Groupon and the seller, Keysempire, are operating like frauds. They do not offer customer service, and ********************** just keeps passing the case between multiple **** without resolving anything. There are six **** working on this one case, but it seems like no real progress is being made.
Business Response
Date: 03/03/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence, and I just responded to you via email from **************************.

I truly understand how frustrating this situation must be for you, and Im deeply sorry for the experience you've had with the merchant. Please know that *** issued a full refund to your original payment method and have removed the voucher from your account. You should receive a confirmation email shortly. While refunds are processed immediately, it may take a few days for your bank to reflect the credit.

We are thoroughly investigating your concern and will take the necessary action to resolve it. We wont contact you unless further details are required, but please feel free to reach out at any time if you have additional questions.

If you suspect any fraudulent activity, I encourage you to report it to local authorities.

Ive included more specific instructions in my direct email to you. If you have any further questions, please dont hesitate to reply to me there.

Thank you for your understanding.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BUT Groupon needs to address this issue with other buyers who had the same problem.

Sincerely,

***** ********
Initial Complaint
Date:02/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased chewy bully sticks jan 5th and never received them. This was my second try on same product both not successful. Was finally able to get through to Groupon, was told to reach out to seller and those emails all came back as not deliverable. So case was escalated and only resolve was credit for Groupon bucks, which I didn't want as this company never comes through. was told it was my only option, I used their link and only got back 6.99 in credit. I had paid 9.00 for product, than had to do yet another difficult to follow link which than charged another 9.99 for ship. was so deep in i just paid all that. Having now tried twice it is clearer to me this whole thing is a scam. That dinky credit would mean spending even more money to not receive a thing again.
Business Response
Date: 03/02/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve encountered with your orders. It's clear that the situation has been both disappointing and distressing, and I appreciate your patience as we've worked towards a resolution.

Upon review of your account, I noticed that refunds for both orders were processed as Groupon Bucks. I understand youd prefer a refund to your original payment method, so I have taken the liberty of issuing a full refund to your original form of payment and canceled the Groupon Bucks.

Please remember that refunds are processed for the original amount paid, excluding any discounts that may have been applied at the time of purchase. For your records:

- Order #****-149002-294558: $6.99
- Order #****-148694-893872: $7.99

While we process refunds immediately, it may take a few days for your financial institution to reflect the credit on your statement. I sincerely hope this resolves the issue to your satisfaction.

If there is anything more I can assist you with, please do not hesitate to reach out. We value your business and are committed to providing a better experience in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon posted a deceptive ad for cheaper movie tickets, stating tickets starting at $7. After looking at various movies at various times, no movies were less than $14 starting. My total bill was over $30 for 2 tickets. When I reached out about this, they stated over and over again that different movies costed different amounts, and the ad was starting at $7. When I explained I watched an older movie that was not popular and should have been the cheapest price advertised because its not an A list movie or a new movie. But actually I checked and no movie was actually $7 so this is deceptive advertising and they didnt resolve this and I want this ad removed because its deceptive sales tactics when they charge enough fees to make it the same price as **** cost.
Business Response
Date: 03/02/2025
Hi Dallas,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for any confusion or frustration caused by the "tickets starting at $7" advertisement. We understand your concerns about the discrepancy between the advertised price and the final cost of the tickets.

We would like to clarify that the deal stated "FROM $7," which indicates that the ticket prices may vary based on the movie, showtime, format, and other factors. This is not a guaranteed price, but rather a floor price, meaning that $7 is the lowest possible price for certain options. The final price of the tickets is determined before the purchase is confirmed and is displayed transparently at the time of checkout. We understand that this pricing structure may not have been clear, and we regret any confusion caused.

While our promotional offers aim to highlight competitive pricing, we recognize the importance of transparent and accurate communication. Your feedback is invaluable, and we will be forwarding this issue to our marketing team to ensure that future promotions are clearer and more precise. We also understand your concerns about additional fees, which can sometimes lead to higher final costs, and we are reviewing our fee structure to see if improvements can be made.

As a gesture of goodwill, we would be happy to offer $30 Groupon credits to your account, should you wish to proceed with any future purchases. We want to ensure that your experience with us is positive moving forward.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Again, we sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to contact us directly. We're here to assist you.

Thank you for being a valued Groupon customer.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********
Initial Complaint
Date:02/26/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Groupon before my Groupon expired. The agents stated "you will be able to use the Groupon even after the expiration" I infact am not able to use my Groupon. I contacted Groupon AGAIN, and was left with read messages until I left the chat. Disgusting. No accountability. No apologies. Terrible customer service.
Business Response
Date: 03/02/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the inconvenience and frustration you have encountered while trying to use your Groupon. We believe in providing our customers with a seamless experience, and I regret that we did not meet those expectations in this instance.

Unfortunately, it is hard for me to know which Groupon you're referring to based on the information provided in your message. To assist you further, could you please provide the order number, Groupon code, or the email address associated with the account used for purchase? With these details, I can look into the matter more thoroughly and work towards resolving your issue as swiftly as possible.

Once again, I apologize for the inconvenience you've experienced. Your feedback is invaluable, and we are committed to making improvements. I look forward to resolving this for you and restoring your confidence in our service.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a total of 5 calendar Groupons. One was great and easy. The other 4 were with a different company, printerpix, and I used 2 of the Groupons. Ordered on the 7th of November and mere supposed to be delivered the 13th & 14th of November. It was a crapshoot trying to even contact that company and they were late. I never ordered the other 2 Groupons. Shipping was ***** each for the two I used but to this date I have only received one set. They say they were both delivered late December, but only one came. I will never use that company again and have been asking Groupon for help and for a refund of the two vouchers I never used. Groupon has really changed over the many years that I have used them and it was like I was working with bots. I had email after email and all I could get was Groupon bucks which are sitting on my account. I should not have to find something to buy to use the money I spent on something I wanted timely that obviously wasnt going to be done in time for the new year. Im on a fixed income and those were for Christmas gifts and a photo club. All I want is my money for the two unused vouchers returned to my original form of payment. I had trusted Groupon to used vendors that were good. As it is I am still out totally from one of the vouchers I used plus the ***** shipping I added to printerpix and the other Groupon from them delivered 8 good calendars and two cut wrong defective calendars. Im so frustrated, this is my last attempt. I will never use this company again and would never recommend it to anyone.
Business Response
Date: 03/02/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I completely understand your frustration, especially with your holiday plans and the expectation of receiving your gifts on time. Its truly disappointing when an order doesnt go as expected, and Im sorry for the trouble youve experienced.

Upon reviewing your case, our team contacted Printerpix to address the issues you mentioned. They have assured us that their customer support team will promptly reach out to you to verify the details regarding the missing and defective calendars. Once they confirm the details, they will ensure that you receive replacements for the missing items and address the defective calendars accordingly.

The merchant is committed to resolving this matter to your satisfaction. In the meantime, you can also contact **************************** directly by visiting their support page at (*****************************************).

Regarding the unused Groupons, I have thoroughly reviewed your request. As per our refund policy, we cannot issue refunds to the original payment method after the 3-day cancellation period has passed. However, acknowledging the situation and as a token of our appreciation for your loyalty, we have already refunded the amount of $80 into your Groupon Bucks account. Please rest assured that Groupon Bucks never expire, giving you the flexibility to use them at any future time that suits you.

If you wish to review our refund policy in more detail, please visit *******************************************************************************.

Again, I apologize for the inconvenience and truly appreciate your understanding. We value your business and hope to restore your trust in Groupon.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/03/2025

Complaint: 22994881

I am rejecting this response because: I believe they sold me a Groupon to an inferior vendor. They should not require me to just choose something else and use my money as Groupon bucks. I wanted calendars and because that company was bad they expect me to just pick something else out of their catalog. I am in a fixed income and dont just spend money to spend it. I would never have asked for a refund if the Groupons they sold me were good. Therefore the 3 day rule should not apply. I have been a Groupon customer for many years and never had this problem before. I will never use Groupon again. It is near impossible to get any help when things go wrong. As for having printerpix make good on the Groupons Im not even asking for refunds for, whoever is emailing me cant seem to understand I dont want 2025 calendars in March. Time has passed for them to be useful. I bought others.
All I am asking for is a refund of the 2 unused Groupons. Not Groupon bucks, they are useless to me at this point.

Sincerely,

********* *****
Business Response
Date: 03/04/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I truly empathize with your situation and understand the frustration you must feel. It was never our intention to cause you any dissatisfaction, especially given your long-standing relationship with us as a valued customer.

I understand that you purchased Groupons with specific expectations and that the vendor did not meet those standards, resulting in a less than satisfactory experience. I am truly sorry for any inconvenience you've encountered and for any frustration related to the vendor. Your feedback is extremely important to us, and we aim to improve our services continuously.

I wanted to inform you that we have processed a refund in the form of Groupon Bucks for the two unused Groupons. However, I regret to inform you that we are unable to provide a refund to your original form of payment. I understand that this may not be the resolution you were hoping for, and I apologize for any inconvenience caused.

If you would like to learn more about our refund policies, you can find detailed information here: (**************************************************************************).

On a more positive note, the Groupon Bucks credited to your account are immediately available for use and never expire. This flexibility allows you the opportunity to browse and select other deals that may better fit your needs. You're welcome to use these Bucks as your preferred payment method during checkout when you're ready to make another purchase.

We greatly appreciate your feedback and are committed to improving our services based on valuable input like yours. If there's anything else we can do to assist, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/04/2025

Complaint: 22994881

I am rejecting this response because: The is the same response I received earlier. I am really concerned about the sincerity and procedures of this company.
I paid for Christmas gifts that I wanted. The company didnt follow through. I lost that amount because I used those Groupons. I actually believed Groupon was reputable and would only use trusted vendors. They have changed. All Im asking for is a refund to my original form of payment for the two vouchers I did not use. Seeing as Groupon is using a vendor that is not reputable, printerpix, the 3 day rule in this case should not apply. I trusted Groupon checked out their vendors, but apparently not.
I should not have to purchase something else I do not want just to get my money. Groupon has really changed over the years and I have lost all faith in them so I will never use them again. Please, I respectfully request a refund for the two unused Groupons out of the 5 I purchased.

Sincerely,

********* *****
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon Voucher for my wife to receive ***** Treatment from **************************. Here is a link to their ****** listing: ************************ The Groupon was purchased on Christmas and expires in April. The ****** has not responded to my wife all week about booking an appointment. The Medspa finally got back to my wife today after multiple days of trying. In this message, the ****** said they are permanently closed. Groupon refuses to issue a refund of $275. The attached images have been sent to Groupon. One image shows the phone number directly from the Medspa instagram account. The other screenshot shows the message that the business is closed permanently.
Business Response
Date: 03/03/2025
Hello Austin,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm truly sorry to hear about the trouble you've encountered with the Inua Medspa closure.
I see that your concern has been escalated under case# ********. Our team is working on this, and they will get back to you with a resolution soon. Please rest assured that we're doing our best to resolve this for you as quickly as possible.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.
Regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon using my Debit Card for ******** Express Carwash in ******, ******** on the 18th of February for $68.04. Fine so far but I was double billed for another Groupon for ******** Carwash in the amount of $75.60. I did not order a 2nd Groupon!! The money ($75.60) has not been credited back to my debit card. Groupon's site indicated that the refund would take 3 days and would be an easy no stress event. That is not the case. It has been a nightmare dealing with the Groupon network their customer service is not available (I would say never) and the email address they provide is no longer accepting email (at this address). And on and on!!
Business Response
Date: 03/04/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im sorry to hear about the trouble youve experienced, and I truly appreciate your patience in dealing with this situation.
I want to assure you that we have 24/7 customer support available through chat and email. You can always reach us via this link: Groupon Customer Support.
I understand that you're referring to the $75.60 charge for Order #**********. I'm very sorry that you had this experience. Ive gone ahead and issued a refund to the original form of payment for that charge.

While we generally dont issue refunds after the 3-day refund window, Ive reviewed your account and noticed that for Order #**********, you opted to receive a refund in Groupon Bucks, which is now available in your account.

I can also see that you contacted us within the 3-day period, but due to an issue on our side, we were unable to respond to you in time. I apologize for any inconvenience this caused.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: 2/10/2025 The amount of money you paid the business: $107.44 What the business committed to provide you: 3hours of whale watching, close to ********, ***What the nature of the dispute is: My cruise was scheduled for 2/14/2025 but was cancelled due to bad weather. The whale watching company, Sea Goddess Whale Watching ********************************* ,can confirm this. When I requested a full refund, all Groupon offered me was Groupon Bucks, which I do not need or want. I requested my payment be refunded back to where it originated through my ATM card, which is linked to my personal checking account. My *** at ********************** is Naresh. He referenced our emails with ref:!00D800Khmy.!500Uj0SUqx8:ref. I can provide his denial emails. Ideally, Sea Goddess should provide instant bad weather refunds to their customers who purchased their tickets through Groupon, and then obtain reimbursement from Groupon. Incidentally, when my *********** Day whale watching cruise was cancelled, the sun was shining, the sky was blue, barely any clouds and it was t-shirt weather. I took nice pics. Whether or not the business has tried to resolve the problem: No - I do not want Groupon Bucks. I want real money like what I paid with. Both companies offer refunds for bad weather, according to both their official web sites, and that is all I am trying to obtain. Ironically, my wife also purchased a Sea Goddess whale watching ticket at the same time as me, also through Groupon and for the same date and time. Groupon asked her for proof of the cruise cancellation, and when my wife provided the cancellation email from Sea Goddess, Groupon instantly approved her for a full refund, which we have already received. If the issue involves advertising, when and where the ad was seen or heard. N/A
Business Response
Date: 03/03/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I wanted to inform you that your refund has been successfully processed on 02/27/2025. You should have received an email confirmation shortly after the refund was issued. If you haven't received it, please check your spam folder to ensure that our emails are not being filtered there.

Additionally, refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

We appreciate your patience, and if you have any further questions or concerns, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ***
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We went to **************** and used Groupon to book this stay. We paid ****** so far. our kids got sick, so we went to the front desk and cancelled our 2nd night. Groupon and the hotel offered a refund for night #2. We have been in contact EVERYDAY with Groupon and the hotel for a refund for night 2. Groupon is refusing to release our funds. The hotel has sent them the refund authorization twice and we have forwarded the authorization to their resolution team with no response. Its been since 2/14. They also guaranteed a resolution within 7 days and its past that.
Business Response
Date: 03/03/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I wanted to inform you that your refund has been successfully processed on February 26, 2025. You should have received an email confirmation shortly after the refund was issued. If you haven't received it, please check your spam folder to ensure that our emails are not being filtered there.

Additionally, refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

We appreciate your patience, and if you have any further questions or concerns, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for an auto service on Jan 3 2025. The stated service is for a front end clear wrap. Upon calling the merchant to make an appointment, I was informed that the Groupon only gave me an inferior product/service and that I would need to purchase an additional fee (up-charge) if I wanted the normal advertised good. Specifically, the wrap was only 3 year protectant, whereas the up-charge and standard service is a 10-year protector. There was NO fine print in the Groupon that listed this up-charge or inferior product used. Groupon has not allowed me to refund because I notified them the day after the return window. I would like a full refund, as I have no intent to use this inferior service. This is not a good deal, because the additional charge would be the same total price as a normal service at any other local shop. I have reached out to Groupon Support, but they refuse to acknowledge the lack of fine print, the insufficient service provided, and will not refund me. I am lodging this complain in hopes of a refund due to a fraudulent bait-and-switch Groupon purchase. The merchant's website advertises products/service ONLY with the 10-year protectant film, yet the Groupon lists nowhere that an inferior 3-year product is being applied.
Business Response
Date: 03/03/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We understand how frustrating this situation must be for you. We were recently notified by your financial institution that a dispute had been issued against this purchase. We recommend reaching back out to your financial institution directly to discuss a resolution.

Were always here to help you redeem your Groupons, so if you have any other problems with a purchase, please let us know so we can try to resolve the issue for you.

Regards,

Harish
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.