Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,844 total complaints in the last 3 years.
1,324 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for a Groupon that the merchant refused to honor. Merchant initially allowed me to book an appointment for the service and then called me back the same day and cancelled the appointment, stating that they would not honor the groupon deal because they were running a Valentines Day special and they offered to sell me THAT deal instead, directly. Receptionist said that the business owner instructed me to cancel with Groupon and request a refund, however when I contacted Groupon they did not facilitate this request. Went back and forth with Groupon customer service for a month and am STILL waiting on a refund of the $56.70 I paid for a nail salon mani-pedi at Infinite Me Spa in ************************ agents assisting via email #******** ******** R Vetrivendan
Business Response
Date: 03/14/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence. Ive also responded to you via email from **************************.

Regarding your complaint, I sincerely apologize for the inconvenience caused. We value your feedback and are taking this matter seriously. I see that our agent has already sent you a refund link for Groupon Bucks. We are making an exception for you this time and are happy to process a full refund in Groupon credits.
Groupon Credits are easy to use and never expire, giving you the flexibility to find another great deal whenever you choose. Please note that refunds will be issued only for the amount you paid, excluding any applied discounts.

To proceed with the credit application, please ensure youre logged into your Groupon account using the email address **************** before accessing the refund link:
*****************************************************************************************************************************.

Once you click the link, you will be redirected to the refund page, where you can follow the instructions provided.

If you have any questions or need further assistance, feel free to reach out to me directly. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 5 this year, I purchased several pairs of pants from two vendors through Groupon Marketplace. A few pairs did not fit according to the size guidelines, so I went into my app to return them. The instructions in the app and online directed me to contact Groupon using an "Email us" button that was not shown in the app nor online. I tried this at various times and on different days and was unable to contact Groupon through this open or any other. I reviewed the **** regarding returns and learned I could contact the vendors directly to inquire about returning the items, which I did. They have not responded to my messages. The return window is closing, and I dont know what my options are at this point.This situation has been very frustrating, and I was surprised that I had no means of contacting a customer service representative, especially given that the return process was unclear and ultimately impossible to complete. I spent several hours attempting to return these items, and Im disappointed in this experience and the lack of support available from Groupon.
Business Response
Date: 03/14/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I also responded to you directly via email from **************************.

Im sorry for the trouble youve experienced, and I completely understand your disappointment. We appreciate your feedback regarding the difficulty in contacting Groupon for assistance. Our customer support team is available 24/7 and can resolve any issues you may have. You can contact them anytime using the following link: ******************************************.

If possible, please try logging in through a website or computer to see if that resolves the issue. If the problem continues, please let us know so we can escalate it and work toward a resolution

Regarding the product, I see that you mentioned the following Order #********** Women's High Waist Jegging Pull-On Stretch Skinny Pant With Plus Blue (Large, *****). Could you please confirm if there are any other items you wish to return? As you mentioned several pairs of pants, kindly specify each one in detail so that we can escalate this to the merchant as soon as possible.

Thank you for your patience, and we look forward to resolving this for you.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:03/10/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
have ongoing complaints filed with BBB about Klarma and Groupon. I am providiong updated info regarding Groupon I have no way of contacting them In this I am not accepting a credit that I do not want and then have it in collections I received nothing I am payi9ng nothing actually giving up vouched already paid for because I want nothing to do with their company I better not get this on my credit report its ludicrous what they are try to do giving me a stroke,.
Business Response
Date: 03/14/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your frustration, and I truly apologize for any confusion or inconvenience caused.

After reviewing your request and the history of this transaction, I regret to inform you that the purchase was made on December 26, 2024, and the request for a refund was submitted on January 27, 2025, which is well past the 3-day cancellation window for a refund. As such, we are unable to process a refund to the original payment method.

However, given the nature of your request and your history as a loyal customer, we have provided a ********************** Bucks refund as a goodwill gesture. These Groupon Bucks can be used towards future purchases on our platform, offering you a wide range of deals at discounted prices.

Unfortunately, we are unable to offer a cash refund in this case, as it falls outside of our refund policy.

I understand this may not be the resolution you were hoping for, and I apologize for the inconvenience. I hope this explanation clarifies our position, and I appreciate your understanding.

Thank you for your patience, and I hope your next experience with Groupon is much more positive.
Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 1.7 ounce K18 Hiar Mask and received .17 ounce K18. There was no email button on groupon to contact the seller at the bottom of the screen as the site told me over and over. I tried in different browsers and devices, there was no way to contact either groupon or the seller to tell them of their error. (No way to leave feedback either!) I've ordered from groupon quite a bit and have never had an issue where I could not get support. I would like either the correct product shipped or a refund.
Business Response
Date: 03/14/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your recent comment and all internal Groupon correspondence. I also responded to you directly via email from **************************.

Regarding your concern:This issue will be best addressed by the third-party Marketplace merchant responsible for this deal. We have forwarded the information you provided, which you can review below:
Order Issue: You ordered a 1.7-ounce K18 Hair Mask but received a 0.17-ounce mask instead.
Your Request: You are requesting either the correct product or a refund.
Order Details: GG-R97S-RX5N-2CCZ-95BY

I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

The Marketplace merchant will contact you via email within one business day.

Best regards,

********
Manager
Groupon Customer Support
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted them about a return and haven't heard back, I need a return label to return the item I want my money back
Business Response
Date: 03/15/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I genuinely understand how frustrating it can be to wait for a response, and I apologize for any inconvenience this delay may have caused you.

Upon a thorough review of your case, I found that the issue was forwarded to the third-party marketplace merchant handling this deal. I'm pleased to inform you that they have now responded to your request via email and have provided the necessary return label. Please take a moment to check your inbox for this email.

The merchant has assured us that once the item is received at their warehouse, a refund will be promptly issued to you. We value your satisfaction and are committed to ensuring this process is as smooth as possible.

If there is anything else you need or if you have further questions, please feel free to reach out. Were here to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/18/2025

Complaint: 23046477

I am rejecting this response because:

Sincerely,

***** *******

I have shipped it back i will close complaint when I am refunded
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On march the 3rd I purchased a mens 30in figaro 10.4m chain and I paid ******. On March 5 it says it was delivered to front desk so I called my apartments front desk asked if they received my package they said nothing was in the office in my name and when I went back to look I realized that my package never left ******** and was in fact returned to the seller and I haven't received my item or refund as of yet and would like a full refund at this point I have reached out to groupon with no help from them on this matter.
Business Response
Date: 03/15/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I genuinely understand how frustrating it must be not to receive your order. I sincerely apologize for any inconvenience this has caused.

Upon careful review of your situation, we have escalated the issue to the third-party Marketplace merchant who is running the deal. They are now aware and will contact you via email soon to assist you with your request.

You can rest assured that we are committed to ensuring your concerns are addressed promptly. Thank you for your patience and understanding as we work towards a satisfactory resolution.

If you have any further questions or need additional assistance, please do not hesitate to reach out to us.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
If you currently look on Groupon, they are running an add for Pureology shampoo/conditioner duo set. $26.99/liter c2 plus tax and shipping and I was charged $68.43 to my cc. I have texted with their customer for the last four days, as only the shampoo was received. Each time they tell me a customer service representative will reach out in the next 24 hours. Four days later nothing. I am one of many complaints saying they only received shampoo and no conditioner as per the duo set and price they charged my card. If you read their advertising it is deceptively misleading to the customer. ********************** doesnt follow through on their end whatsoever. The customer is left with one of the two promised liters (the shampoo) and zero efforts to make good on the Groupon. Their customer support runs you in circles. *it seems theyve taken down complaints when they get a chance.
Business Response
Date: 03/11/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm truly sorry to hear about the inconvenience you've faced with your recent Groupon purchase. Your frustration is completely understandable, and I assure you that we are here to help resolve this issue.

Upon reviewing your case, I want to assure you that we have escalated the issue to the third-party Marketplace merchant responsible for running this deal. They should reach out to you via email soon to assist with your request.

Your patience and understanding are greatly appreciated, and we are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please don't hesitate to reach out again.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/12/2025

Complaint: 23041747

I am rejecting this response because:

Sincerely,

****** *******
Initial Complaint
Date:03/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I want to express my dissatisfaction with Groupons current model for services - particularly those that involve in-home services like landscaping and house cleaning.After a bad housecleaning incident where the cleaners broke items in the home and did very little work, I decided to take the chance on buying another Groupon for housecleaning - this time a more expensive and substantial service. Sadly - it was the same type of situation where the housecleaner ignored requests for what I wanted done and while they did a great job in one bathroom (which had not been requested) they spent a long time doing detailed dusting that involved being in an office with confidential information (check books, credit cards, etc). They were a very nice person but they didnt do the agreed upon work (Half of it?) but because they had access to credit cards etc. I felt I couldnt say much - they were inside my whole house going very detailed through items and objects. so we left a nice review, assume there is $240 just gone (a lot of money!!) but I do not want to continue to try to play this game with existing Groupons. These people either do half the work because they wont work for whatever portion of the payment Groupon takes, or they request an extra $80-$150 after agreeing to come and then say they wont come unless you give it to them. Same with landscapers and hairstylists. It is dangerous when someone is inside your home, has access to all of your goods and personal info, and then performs a bad service or demands extra money- what can you do? Many of the hairstylists do this too. They are supposed to use Groupon to advertise and get new long term clients but instead they use it as an opportunity for a one off and refuse to perform work or do half of the promised work. The cleaning person was very nice but the work didnt match the ask but I have nothing to do to protect myself otherwise- Groupon needs to vet better and not let so many people access to peoples homes.
Business Response
Date: 03/16/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the challenges you've faced with our in-home services. I understand your frustration, especially regarding the safety concerns and the subpar experiences with the cleaning service and hairstylists. Your feedback is incredibly valuable, and we are committed to improving our vetting process to ensure better experiences for our customers.

Regarding your refund request for the two unused vouchers for The Luxury Suite Salon & Spa and *********************** Id like to inform you that the cancellation period for the vouchers has unfortunately passed, making them ineligible for a refund to your original payment method.

However, given the circumstances and your dissatisfaction, I am happy to offer you a full refund in Groupon credits. Groupon credits are easy to use and never expire, so you can apply them toward any future purchase on **************************. We often run popular deals more than once, so you may find similar offers in the future.

If youd like me to proceed with applying the credit, please feel free to reply to this email, and Ill take care of it promptly.

Thank you for your understanding, and I truly appreciate your patience. If you have any further questions or need assistance, dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 03/18/2025

Complaint: 23041653

I am rejecting this response because:
I have already written back to ****** *. and informed the following - it is not possible to spend this as Groupon bucks because it will be the same issues again, the hair salon is not returning my calls - so I can't even use that if I wanted to - and the amount spent on the cleaning is so high in addition to the $240 already lost.

In this case I would request that Groupon acknowledges the very difficult position they have put the customer in and refunds to original payment method.

See my email below:

Hello
The issue I have here is that I have already used a $240 cleaning service Groupon that resulted in half the work done and a $120 loss to me as a customer plus they went through an office area and had left credit cards etc on a counter which was very odd they are going to through that financial data as well as a dep look into medications and products in bathroom when none of this was asked very uncomfortable experience.
I cant in good faith ever use a cleaning service through you again and really I lost a lot of my hard earned money.
I would like the icon cleaning service voucher refunded to cash. I cant reuse that amount of money in Groupon bucks and have more Groupon bucks than I need because of these sort of snafus with sellers who are not honoring their advertised bargains.
For the luxury suit and salon it says in the ad they will refund if they cant provide service and they have not returned any of my queries to get a service set up so I would like both refunded to original form of payment.
This reached a level of complete lack of safety that could have resulted in serious harm to my family or escalations. This isnt just an issue of changing my mind. It is an issue of complete lack of safety especially in the biggest ticket purchases.
I will be happy to use Groupon fo reliable services like ******** and meal deals etc but not for these owner operated business that are out to nothing but lie to and use their customers.
I hope you understand what I am saying here about safety issues from your customers.
Ive already got $55 in ********************** bucks from another disreputable company!! At this point if the company is no good Groupon needs to refund youve taken too much of my time and put my family in dangerous situations.
Thank you,

Sincerely,

******** Vdg
Business Response
Date: 03/21/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I hope this message finds you well. I regret to inform you that we are unable to provide a refund to your original form of payment. I understand that this may not be the resolution you were hoping for, and I apologize for any inconvenience caused.

If you would like to learn more about our refund policies, you can find detailed information [here](******************************************).

On a positive note, the refunded amount will be credited to your account as Bucks. These Bucks are immediately available for use and never expire. This gives you ample time to explore other deals that may better suit your needs. When you are ready to make a purchase, simply select the Bucks as your preferred payment method during checkout.

If youd like me to go ahead and apply for the credit, just let me know by replying to this email.

Thank you for your understanding and patience throughout this process. If there is anything else I can assist you with, please do not hesitate to let me know.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 03/24/2025

Complaint: 23041653

I am rejecting this response because:

As far as the cleaning Groupon, I would ask you reconsider refunding this to the original payment method considering the situation I have gone through with the $240 voucher.

I've reached out to Better Business Bureau first before looking for a resolution through my financial institution because I want to offer you a chance to understand what your customers now go through when so many of your Groupons are being sold in a way that does not protect the consumer from predatory individuals. I've seen many, many complaints now about the cleaning services in particular now that I've had my own experience, and it is really horrifying to see this is a widespread issue with Groupon throughout the **** I am happy to pay money to buy a Groupon for a service if I get what I paid for. I am not happy to waste time and money on vendors who to recover their Groupon fees from me or even worse the cleaning service who I pay $240 for them to come and go through my business files and stand around in my home for 4 hours until late in the night. I asked for a light dusting and wipe down of walls and instead they did some deep clean of my office area where they uncovered credit cards and potentially accessed files with personal financial information and then did a deep clean of the master bathroom and did another "deep clean" with access to all my medications and personal care items in my bathroom when I delivered to them very clear instructions to do light dusting on the whole house and wipe down the walls. Both in written form, in text, and communicated verbally. I never asked for a deep clean of the office or the bathroom, and I am glad that nothing came from it and the credit cards are locked, but I felt violated and at risk --- although the person did not do the work requested and probably worked for 2 of the 4 hours only, I felt poorly equipped to say anything other than thank you for your service and give them a nice rating and hope I won't deal with long term issues from them.

I do not want to be in a challenging situation or be reporting a problem to someone who has been in my home, in my personal things, and seen my children.

However, I do want to prevent being in this situation again, and I would like to see that Groupon takes seriously the risk to customers through these types of services. I had another person who agreed to lawn services, got my address, etc. and then demanded an additional $100 to come work. When I said no, I was scared this person could come and harm me. I had to request my Groupon money back, and then this person texts me and says okay well I will actually come out and do it, no $100 fee. We shouldn't be exposed as customers to this kind of situation over and over again.

I consider the $240 lost on the redeemed cleaning service a learning ******* but I would like the unused cleaning voucher to simply be refunded to protect myself.

I think that Groupon has fallen into very bad times to actually put their customers in danger of being harmed. You owe some due diligence to the people who purchase a Groupon from you. If you won't vet the services and hold people accountable, there should be some clear indication that none of what you paid for is guaranteed and that the customer is at their own risk to give people their home address or access to their home and children.

I don't even think the price is unreasonable - it is a $60/hour cost that I paid. If I get 2 hours of work, I am actually paying $120 hour. In this economy, that is a difficult situation and I do not want to go through that again. I do not want to take the risk that maybe I will find a decent company. I just want a refund and will use the existing Groupon bucks I have for a service at a national chain that will be reliable and accountable.

I hope you understand what I am saying here.

Sincerely,

******** Vdg
Initial Complaint
Date:03/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon very disrespectful I bought the fun ticket to going in ***************** I was waiting for 2 hour the ticket not show in my app and the customer service left . Not support I waste my time and energy and gas
Business Response
Date: 03/11/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced regarding your ***** Gardens ticket. I completely understand how upsetting this situation must have been, especially after waiting for such a long time and not receiving the necessary support.

I want to assure you that Ive escalated your request internally, and we are actively working to resolve the issue. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Rest assured, we are committed to getting back to you as soon as possible.

In the meantime, if you have any further questions or concerns, please dont hesitate to reach out. We remain at your disposal for any additional assistance.

Thank you for your patience and understanding as we work on this matter.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/08/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon through the Groupon website for $959.20. The vendor that the Groupon was purchased for will not provide the service. Groupon is now refusing to refund my money back to my credit card.
Business Response
Date: 03/11/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you have experienced regarding the service you purchased and the difficulties in obtaining a refund.

Upon reviewing your request, it appears that the merchant was unable to honor your voucher as you have already visited their location. As per the terms and conditions set by the merchant, which are clearly stated on the deal or purchase page, the offer is limited to new customers only and limit 1 per person. Unfortunately, since these conditions were not met, the merchant is unable to fulfill the service.

As an exception, we have already issued a refund in the form of Groupon credits, which can be used toward future purchases. However, due to our commitment to the terms and conditions set by the merchant, we are unable to process a refund back to your original form of payment.

I kindly request your understanding in this matter. If you have any further questions or need assistance, please dont hesitate to reach out.

Thank you for your patience, and we appreciate your continued trust in Groupon.

Regards,

****** *.
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.