Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,844 total complaints in the last 3 years.
1,316 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 10, 2024 I received a gift card that Groupon stated would be available for purchases on its platform. The gift card was redeemed into "Groupon Bucks," which should have been usable for purchases on their website.However, I encountered multiple issues trying to use the credits on the Groupon platform. I attempted to purchase an Apple iPad Air, but the system did not allow me to apply the Groupon Bucks at checkout. At no point when I added the gift card to my account or during the redemption process was it disclosed that certain transactions would be ineligible for Groupon Bucks.I contacted Groupon customer service on December 10, 2024, and engaged in multiple back-and-forth emails with their representatives and a supervisor over the course of more than a month. The responses consistently failed to provide a workable solution. Groupons explanations were inconsistent and did not align with the terms communicated at the time of purchase.I was advised to take several steps, such as clearing my browser cache, using a different device, and adding a valid payment method, none of which resolved the issue. When I escalated my complaint, the final response stated that the Groupon Bucks could not be used for specific purchases due to undisclosed restrictions.Attempts to Resolve the Issue:1. I provided all requested details (e.g., gift card code, images of the card, and checkout screenshots).2. I followed all troubleshooting steps recommended by Groupon.3. I explicitly requested clarification on why the Groupon Bucks could not be used for the purchase, as there was no disclaimer on the specific deal.Despite my efforts, Groupon failed to resolve the issue or provide any meaningful resolution.Desired Resolution:I am seeking one of the following resolutions:1. Allow me to use the Groupon Bucks to purchase the item I originally selected.2. Refund the unused balance on the card.
Business Response
Date: 01/18/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you've encountered while trying to use your Groupon Bucks. We understand how important it is for you to make the most of your gifts and appreciate your patience as you've tried to resolve this issue.

Based on our records, it appears that you were able to successfully make a purchase using Groupon Bucks for Order #********** Nia ********** on January 12, 2025. Generally, Groupon Bucks can be applied to most deals on our platform, including those that feature promo codes and other discounts. However, there are exceptions, and Bucks cannot be used to purchase other gift cards or on specific deals where its indicated that Bucks are not accepted.

I also want to emphasize that we always encourage customers to check the deal details before completing a purchase to ensure the terms and conditions are clear. You can easily keep track of your Groupon Bucks balance and history by visiting ********************************************************************.

If you continue to face any issues using your Groupon Bucks or have any other concerns, please dont hesitate to reach out. Im here to assist you further.

Thank you for your patience, and I hope this helps resolve your issue.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:01/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon on 1/11/25 and accidentally sent it to the wrong e-mail. I bought a second groupon a few moments later. I tried multiple times and multiple ways to contact customer service with absolutely no luck with resolving the issue. There is no customer service number. When prompted to click a button on the right side of the screen to chat with a live agent, there is no button. I have used multiple sources (ie, chrome, safari, edge, etc) to find a way and it truly seems that groupon wants no type of contact with customers.
Business Response
Date: 01/14/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I apologize for the frustration you've experienced.

Upon reviewing our records, I located the order #********** under the email address ******************** Since you mentioned that the order was accidentally sent to the wrong email address, I want to clarify that if the email was incorrect, you should not have been able to view the voucher. But, the vouchers are viewed.

As the deal you purchased is non-refundable, we are unable to process a refund for this specific purchase. Unfortunately, as per our policy, we cannot issue a refund for this order.

I apologize for any inconvenience this may have caused. If you need further assistance or have any additional concerns, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:01/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I replied to a Groupon Offer for a ***** Club membership for $25.00. I was unable to access the discount and advised Groupon immediately. I wasted several days following ineffective Groupon emails with instructions that asked me to continue trying. Eventually I asked for a refund of my $25.00. They refused with an excuse of a three day period, though that period was wasted while I was replying to their ineffective emails. Irrespective, they should be responsbile for offers that they are promoting and unable to complete.
Business Response
Date: 01/14/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: After reviewing your case, Id like to clarify a few points.

There were no issues with your order, and we provided a resolution in a timely manner. The delay in addressing your inquiries was due to the use of a different email address ********************* than the one associated with your order ********************* which led to a delay in locating your order details. Once we were able to locate it, we promptly sent you a direct link for you to redeem your **** Club membership, which would have simplified the process without the need to manually apply the Groupon code.

While it is typically against our policy to process refunds for Groupons beyond the cancellation window, we have made an exception in your case as a one-time courtesy and have issued Groupon Bucks for the amount paid.

To access your Groupon Bucks, please ensure youre logged into your account using the email address ****************** before accessing the refund options through the following link: ****************************************************************

Groupon Credits: These are easy to use and never expire, so you can find another great deal soon!
Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

We hope this resolves the issue, and kindly be aware that such exceptions may not be possible in the future. We recommend making the most of your purchased Groupon for a great experience.

Thank you for your understanding!

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 01/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:01/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It has been 5 days and I have yet to receive my refund even though it was confirmed by Groupon that I would be receiving a refund in regards to the incomplete service that caused blood loss and irreparable damages to the face. Attached is proof and a log of my conversation with Groupon regarding the incident and my refund. Regarding reference # ref:!00D800Khmy.!500Uj0OndyX:ref
Business Response
Date: 01/14/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I've made sure that a full refund to your original form of payment has been processed. Please note that while we issue all refunds immediately, it may take your financial institution a few days(upto 10 business days) to post the credit to your statement.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 05/05/2025

Complaint: 22800125

I am rejecting this response because: I received a full refund and have a reference # for you [ ref:!00D800Khmy.!500Uj0XZsVc:ref ]. They applied the groupon credit. But when I checked my Groupon Bucks the next day, the groupon credit was not there anymore. Please advise. I need the full refund groupon bucks credit back into my account.

Sincerely,

*** ********
Business Response
Date: 05/06/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for any confusion with this. As discussed in our last response, the refund was issued back to your original form of payment(Klarna), not Groupon bucks.

If you're seeing the refund back on your account, please contact Klarna directly to check on its status.

I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:01/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Groupon Vouchers from the Vendors site for a trip. The Groupon Voucher purchased was for 4 nights and 5 days and is stated so on the Groupon Vouchers that were purchased. When I called the Merchant to redeem my Vouchers, they denied my Vouchers, as they said Groupon incorrectly has 4 nights and 5 days, but the Vouchers are only for 3 nights and 4 days. Because the of Groupons mistake, I cannot use the purchased Groupon Vouchers with the merchant and Im requesting a refund of the total amount of my purchase.
Business Response
Date: 01/13/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your frustration, and I appreciate the opportunity to assist you.

Upon reviewing your order, I can confirm that the voucher you purchased is for a 3-Night All-Inclusive Grand Sirenis ********** Stay with Air from Travel By ***. The voucher you received is not for 4 nights and 5 days as you mentioned, and this is the reason the merchant was unable to honor your request for the extended stay.

You can verify this by visiting the deal/purchase page here: ***********************************************************************************************. The only available option at the time of purchase was for 3 nights, which matches the voucher you received.

I understand that your voucher has now expired, but please note that the amount you paid never expires. You can still book your purchased 3 nights stay for its paid value and redeem it with the merchant.

If you would like assistance with rebooking or have any further questions, feel free to reach out, and we will be happy to help.

Thank you for your understanding, and we hope this clears up the confusion.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:01/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Groupon for ***** Club for $70.00 on Dec 22, 2024. This day I went to the ***** Club in *********** and spoke with the Manager ***. She stated I was unable to redeem the voucher. Contacted Groupon no response. Contacted again no response. Started their online chat in excess of 1 1/2 hours with six different representatives and them leaving the chat without a resolution every time. I have had a Groupon membership for many years and never had this issue with them. I understand not being able to refund if it was my issue but it was not. It was an issue between ***** and Groupon. This is fraud! I want a full refund issued immediately as I have done everything possible to work with this company.
Business Response
Date: 01/13/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience you have experienced while attempting to redeem your Groupon for ***** Club.

We understand your frustration with the situation and want to assure you that we are actively working on resolving the issue. We have already escalated the matter regarding the non-honoring of your voucher to our resolution team under case #********. They are currently reviewing the details and will be in touch with you soon with an update.

We kindly ask for your patience during this process, and we assure you that we are doing everything we can to address this issue as quickly as possible.

Thank you for your continued understanding, and we value your long-term membership with Groupon. Should you have any further questions in the meantime, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/15/2025

Complaint: 22791199

I am rejecting this response because:
I have been over a month trying to work with Groupon after the numerous calls emails and instant chats. I have wasted an extreme amount of time and effort. Ive used Groupon for many years and never experienced these issues. I do not understand why it is so difficult to return my $70 that I spent and be done with this situation.
I find it highly unethical for every instant chat to say its not their problem. It is their problem as they are the ones who made a contract with *************. I will deal with ************* directly from now on in.

Sincerely,

*** ********
Business Response
Date: 01/18/2025
Hi ***,
Thanks for your email.
Considering your situation, as one-time exception, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
Let me know if there's anything else I can do for you.
Regards,
Sruthi G
Manager
Groupon Customer Support
Initial Complaint
Date:01/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I drove two hours to big snow and arrived attempting to scan my tickets. I had accidentally purchased tickets for Monday through Friday through Groupon. Then I had to purchase the correct Saturday through Sunday tickets just to find out they had over sold these tickets and I was not able to use either of them and now Groupon is stating they are non refundable. The merchant itself has given its compliance to the refund and says theres nothing they can do since it is on Groupon or they would and have even offered me more free tickets. Groupon has NO PHONE LINE, does not answer emails in a quick manner and is replying the same thing over and over again stating theyre sorry but its non refundable. I do not believe that this is the situation. I am not even asking for full refund only partial for either the 5 Monday through Friday or the 5 Saturday through Sunday tickets. Not even asking for a refund for both!!! Just some help during this hard time and this huge accident!!!! Please help me its the holidays this is a huge financial burden I AM BEGGING
Business Response
Date: 01/13/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how frustrating and disappointing it must have been to drive all that way, only to face challenges with your tickets, especially during the holiday season. Please accept my sincerest apologies for the inconvenience and stress this situation has caused you.

Regarding your request for a refund, I wanted to take a moment to explain why we are unable to process it. When merchants partner with us to offer deals, they typically reserve specific resources for each booking once a purchase is made. This agreement with the merchant makes it difficult to process cancellations or refunds after the purchase, as theyve already allocated resources based on that purchase.

We always strive to be transparent, and all relevant terms, including limitations and conditions, are provided on the deal/purchase page to ensure you have all the information before making a purchase. Unfortunately, this means that, as much as Id like to help further, I am unable to process a refund for this transaction.

However, considering your circumstances, I am making a one-time exception and can issue $158.36 in Groupon Bucks, which is equivalent to the full purchase price of your Order #**********. These Bucks will be available immediately and can be used on any eligible deals on our site within the next 180 days. If you would like us to apply this credit, please let me know.

I truly hope this resolution can offer some relief during this challenging time, and again, I deeply apologize for the inconvenience youve faced.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 3rd I attempted to buy a particular item and somehow in addition it bought items that were in my cart. I do not even have a current payment method on my account. The only way they could have charged me is if they retained my credit card information. It never prompted anything, it went straight from an items page to having checked out multiple items... They have continually tried to reassure me that's not possible... In other words tried to reassure me I'm an idiot or crazy and I obviously did this and am just making s*** up, but the fact remains I have no credit card information on my account to have been able to do this myself...
Business Response
Date: 01/13/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating and distressing this situation must be, especially when it involves charges that weren't anticipated.

Firstly, let me express my sincere apologies for any inconvenience you've experienced. I completely understand your concern about your payment details and want to assure you that we take data protection and your privacy very seriously.

Upon reviewing the information you've provided, it appears that the order is linked to a different account. To ensure that we address this issue accurately and comply with Data Protection regulations, I will need some additional information from you. I've sent you a direct email requesting specific details. Please check your inbox and respond at your earliest convenience, so we can assist you further and resolve this matter promptly.

Thank you for your patience and understanding. We are committed to ensuring your shopping experience with us is both secure and satisfactory.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/13/2025

Complaint: 22788635

I am rejecting this response because:

Not really sure what I'm meant to do here, I doubt many conflicts have been resolved on first contact. They've reached out to clarify details, which is fine but doesn't resolve the issue. I don't know how there are only 2 options, and I don't want to leave the impression that this is solved, but there isn't anything wrong with their response...

Sincerely,

******** ****/Holdridge
Business Response
Date: 01/18/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I truly understand how frustrating and confusing this situation must be for you, and I want to sincerely apologize for the distress this has caused. We take these matters seriously and I want to assure you that we are committed to providing clear and helpful support.

Upon reviewing your account, I can confirm that 10 separate orders were placed on January 3rd, 2025. Below are the details of those orders:

- Order #********** - Dog Squeaky Toys Octopus
- Order #********** - 1-2 Pack Nylon Dog Seat Belt Harness Leash
- Order #********** - Nylon Mesh Pet Carrier Backpack Adjustable Front Dog Carrier
- Order #********** - Smart Watch 8 Sports Fitness Tracker
- Order #********** - Three Months of Unlimited Online Yoga at The Yoga Collective
- Order #********** - Morning Routine: 5 Step System For Morning Ritual Mastery at SkillsSuccess eLearning
- Order #********** - Both American Sign Language Courses 1&2 at **************************
- Order #********** - American Sign Language Course at SkillSuccess eLearning
- Order #********** - $100 ************** eGift Card at **************
- Order #********** - Sonic FX Solo & Duo Toothbrush with 10 Brush Heads (Refund of $59.11 successfully processed on the same day)

I can see that a refund was successfully processed for one of the items [Order #**********], which you had initiated.

Our checkout process is designed to display a summary of the total cost before finalizing any purchase, allowing customers to review the selected items. From our records, it appears these transactions were completed on your end. However, I understand that you believe something may have gone wrong, especially given the concerns you raised regarding your payment method. Please rest assured that we do not retain payment information unless it is explicitly provided and saved for future purchases.

If there is anything else I can assist you with, or if you have any further questions, please dont hesitate to let me know. We're here to help and ensure you feel confident and supported in your experience with us.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/20/2025

Complaint: 22788635

I am rejecting this response because:
Nothing about their statement is accurate... It says there were 10 separate transactions, there may have been as many items, but I did not purchase them one at a time... If that is how their system recorded it it is more inaccurate than I could have imagined... The only acceptable out come is a full refund. This is nothing short of theft! They charged a card that they shouldn't have had access to! And are maintaining their claim that I full well made the purchases on my own... I did not! I was on a particular items page and from that page it went to having purchased it and all the items in my cart... I wish I had done a screen record or something, then again if I would have known their site would do something so shady as for that to be necessary I wouldn't have been using em in the first place... I have contacted most of the merchants for refunds, but I do not hold them responsible. It is purely an error on Groupons end!

Sincerely,

******** ****
Business Response
Date: 01/25/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I truly understand how frustrating and upsetting this situation must be for you, and I want to offer my sincerest apologies for any distress this has caused.

I appreciate you taking the time to explain your experience in detail. Our intention is never to create any difficulties for our valued customers, and I regret that your experience with our checkout process has led to these challenges. Please know that your feedback is crucial to us, and we're committed to ensuring that our system is as transparent and user-friendly as possible.

As previously mentioned, our checkout process is designed to display a summary of the total cost before finalizing any purchase, allowing customers to review the selected items. According to our records, the transactions appear to have been finalized on your end. However, I understand that technology can sometimes behave unpredictably, and I am sorry for any confusion this may have caused in your situation.

We have received notification that you have filed a dispute with your financial institution regarding these transactions. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution. Your financial institution specializes in handling such disputes and will be able to work with you towards a resolution effectively.

Please know that our Customer Support team is always available to assist with any questions or concerns you may have regarding your Groupons or our process. However, once your financial institution is involved, we must allow that process to run its course.

Again, I apologize for the inconvenience and confusion this situation has caused. Please feel free to reach out if there's anything else I can do to assist you during this time.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 8 2025 I purchased a voucher at for ****** through Groupon. I read the fine print and the policy that both said I was entitled to a refund within 3 business days if I did not use the voucher. However, what was not made clear by the fine print or the policy, was that Groupon only issues Grouponbucks and not full cash refunds. This is completely misleading and shady business practices as it should be made clear what kind of refund it is in the fine print and the policy. I was not aware that only Grouponbucks were issued and that was never made apparent until I requested a refund. This should not be hidden from customers before they decide to purchase from Groupon. I am requesting a full refund to my original payment method because I was misled to believe that I was entitled to a refund and not Grouponbucks.
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Case ID:
********
I have been able to get in contact with the business and able to get my situation resolved.

Thank you

Sincerely,

****** ******
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 4 wheel alignment from an online site called Groupon for a wheel alignment that was advertised for $70. And when arriving at the merchant to fulfill the service, they are going to try to charge me an additional $75 on top of what I already spent. I've promptly contacted rufon about this matter. In request of a full refund and well was told that after 3 days a refund could not be provided. Even after I explained to them that the merchant was trying to charge me additional fees. I feel as though this company is very misleading with the advertised rates that they have in their coupons and simply want a full refund.
Business Response
Date: 01/13/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We truly appreciate you bringing this matter to our attention, and we sincerely apologize for any confusion or frustration youve experienced.

We would like to clarify that our deals, including the one you purchased, are clearly outlined with the following notice on the deal page: "Does not include shop supply fees or tax (where applicable). See store for further details. Additional service fees may apply." These terms are intended to ensure transparency about any additional fees that may be required at the merchant's location.

Unfortunately, as per the terms of the deal you purchased, this offer is non-refundable. We understand that this situation may be disappointing, but we are unable to process a refund for this particular purchase. We apologize for any inconvenience this may cause and hope that you are able to resolve the matter directly with the merchant.

We truly appreciate your understanding, and we value your feedback as we continuously work to improve our services.

Regards,

****** *.
Manager
Groupon Customer Support

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