Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for three massages and the business doesnt exist. I requested my money back and havent gotten it back

  Business Response

  Date: 01/28/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Upon reviewing your account associated with the email ************************* I can see that your last order was placed in 2022. Unfortunately, I am unable to locate the specific order for the three massages you mentioned.
  
  I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  We apologize for any inconvenience caused, and we are committed to resolving this issue for you. Please feel free to reply with the requested details, and we will be happy to assist you further.
  
  Thank you for your patience, and we look forward to your response.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6-Pack of Dove Cool Fresh 250ml Anti-Perspirant Deodorant For Men through Groupon Goods. The cost of the products was $34.22, which included shipping and tax. When the goods arrived they weren't what I ordered, but were a bunch of random Dove Deodorants, none of which I had heard of before. There wasn't even one Cool Fresh deodorant in the six they sent. I immediately reached out to Groupon, which initially asked me to keep the items, and offered be a $5 Groupon Coupon for a future purchase on Groupon. I had no use deodorants they sent, and asked how I could return them for a full refund. Groupon sent me an address where I could return them, and asked me for a tracking number, so once they arrived I could receive a refund. I sent the six deodorants back via Fed Ex (at my expense, and then provided Groupon with a tracking number. I also did some research on the Supplier, and was able to find a telephone number which I called several times leaving a message in each instance. Neither my recent calls to the supplier, or my recent e-mails to Groupon's customer service number, have resulted in either a response or a refund. This honestly appears to be a classic bait and switch, with the Supplier trying to unload a bunch of deodorant that the manufacturer (Dove) was unable to sell. Since I no longer have the deodorant, and have incurred additional expense in returning the unwanted items, I would like a full refund, including the $15 cost I incurred to return the incorrect product to the Supplier via *** Ex.

  Business Response

  Date: 01/21/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment, as well as all internal Groupon correspondence, and wanted to follow up. I also responded to you a moment ago via email from **************************.
  
  Regarding your issue, Im truly sorry to hear that the items you received were not as expected, and I understand your frustration with the situation.
  After reviewing your case, we recognize the inconvenience caused by the incorrect items being sent, as well as the additional expense you incurred to return the products. We appreciate your efforts in returning the deodorants and providing the tracking information.
  
  I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.
  
  If you have any other questions about the deal or would like further assistance from the merchant, please reply to the confirmation email you received when you sent your first message in case#********. This way, your questions will reach the merchant and you'll receive the fastest response possible.
  
  If theres anything else I can assist you with, please dont hesitate to let me know. Your experience is important to us, and we value your business with Groupon.
  
  Thank you for your patience and understanding.
  
  Best regards,
  ********
  Manager
  Groupon

  Customer Answer

  Date: 01/31/2025

   
  Complaint: ********
  
  I am rejecting this response because: This e-mail is being sent in response to complaint #********, and your e-mail of January 28th  I wanted to let you know that the complaint has not been resolved, and the complaint SHOULD NOT be closed.  I have sent another e-mail to Groupon (this is just the most recent of many e-mails), and they keep kicking the can down the road.  The Supplier they advertised on their site also has not responded either, and I am out nearly $50 after returning the incorrect product.  Please keep this open and continue to forward my on-going complaint to Groupon in the hopes that someone gets me the refund that I am due.
  
  Thank you.
  
  **** *******
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two *****-Flowers Groupons each $40 x2 In Oct 2024. I tried to use both over Christmas-Thanksgiving holiday Neither worked unable to use calling merchant directly.I spoke to Groupon via chat 4 times and was given different codes nothing worked. I sent them all my details and email attachment. After the expiration date jan1 2025 I was at nothing less waiting for the Groupon bucks to be added to account. Today is Jan 16 and still not returning my chat thread and my 2 Groupons are in my redeemed folder on the app.I have now been trying to have some kind of resolve since November. I would like the money now added back to credit card as it seems like Groupon has been dropping the ball.Please let me add I have been purchasing from Groupon since its conception and also have purchased over 20 plus ***** Flower vouchers through Groupon this is the first time I have been disappointed and not compensated.Both Groupon voucher #s VS-B96P-G97Z-J7M2-V1C9 VS-VZHF-GGJ1-Z3GS-T4FV

  Business Response

  Date: 01/28/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Upon reviewing your previous conversations and the details you provided, I can see that the error message you received, stating that the code is not valid for this promotion, occurred because the selected items were not eligible for the promotion. Weve provided separate links for both the $30 and $40 options, and its essential to use those links to make the appropriate selections for redemption.
  
  Please note that the promotion is only valid for the specific options listed on those pages, so any attempt to select items directly from the website may result in an invalid code error. I understand this may have caused some confusion, and I sincerely apologize for that.
  
  To help resolve this issue, please use the following link to access the correct $40 option, where you can redeem your Groupon: [************************************************************************************************************************************************************************************************************************************].
  
  Additionally, Ive attached a screenshot from our end showing that the code is working properly, confirming that the issue was related to the selection of eligible items.
  
  Once again, I apologize for any inconvenience this has caused, and I truly appreciate your continued support as a valued Groupon customer. Should you need any further assistance or have any additional questions, please feel free to reach out.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The day before Thanksgiving, I bought a Groupon to have my wheels aligned at Tire choice auto. After waiting a good hour after my appointment time, and they had already checked me in, they told me that they could not do the workon my **** as the manufacturer has some kind of proprietary Something I didnt understand So I asked them if I could have my money back and they said they did not have my money that Groupon did, but that they would put in their files that I didnt have the work done When Groupon would not give me my money back, I had my bank. Give me a temporary credit on my checking account. I received a note from the bank today that said that Groupon said I did buy the certificate which I did but could not use I dont think its fair that I should have to pay for something I did not receive

  Business Response

  Date: 01/28/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you have experienced with your recent Groupon purchase for the wheel alignment service at Tire Choice Auto.
  
  I completely understand your frustration regarding the inability to use the service, and I appreciate your patience while we worked to resolve this issue. Your concern has already been escalated to the concerned team, and I understand that you were offered Groupon credits as a refund. However, I also recognize that you do not wish to accept credits as a solution, and instead, you prefer a direct refund to your original form of payment.
  
  To make things right, I have issued a full refund to your original payment method. Please note that while the refund has been processed immediately on our end, it may take a few days for your financial institution to post the credit to your statement.
  
  Once again, I truly apologize for the inconvenience this has caused and appreciate your understanding. Should you have any further questions or require any additional assistance, please don't hesitate to reach out.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for "NO LIMITS AUTOMOTIVE" (5) Window tints as a Christmas gift for my son, (after enjoying the service 2 weeks prior myself). Unbeknownst to me the ************ changed their restrictions (less than 2 weeks after I had initially used the SAME EXACT Groupon for myself), and had not updated the "changed" terms on the Groupon site. I reported this misrepresentation to groupon, as the tint company now wanted me to pay an additional $50 for 7 windows, stating they no longer do 5 windows and requested a refund through groupon. Groupon has now only given me the option to use CREDIT. How DISTGUSTING of this company. This is not a case of information being mis-read or mis-understood, if it were, I would completely understand BUT NO, I had just used the SAME EXACT GROUPON prior. THIS IS FALSE BUSINESS PRACTICES AND ROBBERY. Groupons agent said the tint company would reach out to me and they never did!! I reported this to my bank and GROUPON misrepresented the situation stating the company was providing the service purchased !! this is untrue !Groupon should be holding the merchants accountable ! After looking up the tint company's reviews, I am not the first ******** this has happened to. I have used groupon for years and gave my hard earned money to be met with unhelpful and scam ******** service! You are a billion dollar company ! refund my $147.50 you cannot do this to ********s that trust you !!!! I HAVE PROOF I USED THIS EXACT GROUPON FOR ANOTHER CAR, I KNOW THE SERVICE TO BE EXPECTED. I WILL NOT HAND THE MERCHANT AN ADDITIONAL $50.I have 2 groupon accounts and spend at least $500/minimum a year, now i wont spend another dime until my money has been returned, i do not want your groupon bucks ! Furthermore, I will be exhausting every option possible until I receive my refund ! This is not right!

  Business Response

  Date: 01/21/2025

  Dear ********,
  
  Thank you for taking the time to reach out to us through the Better Business Bureau, as well as directly via email. I truly appreciate your patience and understanding while weve looked into your concerns.
  
  First and foremost, I want to sincerely apologize for the frustration and inconvenience youve experienced with this purchase. As a valued long-term customer of **********************, your trust means a great deal to us, and Im genuinely sorry that this situation did not meet your expectations. Please know that your feedback is incredibly important, and we are committed to ensuring situations like this are not repeated in the future.
  
  After reviewing your case in detail, I can confirm that you were charged $118 after applying a discount, and Ive now processed a full refund for that amount to your original payment method. The refund will reflect in your account within 10 business days. I hope this resolution brings you some peace of mind, and I want to assure you that we take your feedback very seriously. Were also working to address this matter with the merchant to prevent similar issues for other customers.
  
  Thank you again for your continued loyalty to Groupon. If you have any further questions or if theres anything more I can do to assist, please dont hesitate to reach out to me directly. We truly value your business, and I hope we can continue to provide you with positive experiences in the future.
  
  Best regards,
  ********
  Manager
  Groupon

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a deal from Groupon on Jan 2nd 2025. The deal was regarding a new membership at ****. We received a coupon from Groupon to apply at BJ'S page to grab the membership but that code was not working and it says that deal is expired.Right away I contacted the customer service of ********************** asking for new code or to refund my amount. Till date my issue is not resolved and everytime I contact them they just say within 24hrs your issue will be resolved but they never contact me via phone or not even through emails. Everytime I chat with a new person they will say that it will be resolved. But never a solution was given nor a new code sent or ************ the membership which I have on my name is going to end soon, before that we wanted to close membership on my name and wanted to take the New membership on my husband name. But they are just postponing. If I cross my old membership last date then BJ'S will charge me more amount to continue in that membership. So that's the reason I want to sue or file a complaint on GROUPON for not resolving my issue.

  Business Response

  Date: 01/19/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration youve experienced in trying to resolve the issue with your Groupon deal for a BJ's membership.
  
  Please allow me to address your concerns: I can confirm that our system processed your refund successfully on January 15, 2025. You should have received an email confirmation shortly after this refund was issued. If you have not received it, I recommend checking your spam or junk email folder to ensure our communications arent being misrouted. Refunds issued to a credit or debit card should appear as a refund from Groupon, Inc., but it's important to note that it can take a few days for your bank to process and post these funds to your account.
  
  We sincerely value your feedback and aspire to utilize it to improve our service. Your experience is not typical, and your report will help us work towards ensuring this doesnt happen again. Again, I deeply apologize for any distress this may have caused you.
  
  Should you need further assistance or have any additional questions, please feel free to reach out. We are committed to assisting you and ensuring your satisfaction with our service.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund and Formal Complaint Against Groupon for Inadequate Customer Support Dear ************************ am writing to formally file a complaint against Groupon, regarding a recent issue I encountered with a voucher I purchased for SEV Laser in ******, **. The details of the situation are as follows:I purchased a Groupon voucher to use for a service at SEV Laser, intending to redeem it promptly. Upon calling SEV Laser to schedule an appointment, I was informed that they could not honor the voucher because I had already used a previous Groupon voucher. As a result, SEV Laser instructed me to contact Groupon directly for a refund.Immediately upon receiving this information, I attempted to reach Groupons customer support to request a refund. However, I encountered significant difficulty in obtaining assistance. Despite searching for the appropriate contact informationwhether phone numbers, email addresses, or other means of communicationI was unable to find any working support channels in a timely manner. This made it exceedingly difficult to resolve the issue efficiently.After an extended period of time spent searching for a way to contact Groupon, I was finally able to connect with customer support, only to be informed that the refund window had expired, as more than three days had passed. This is unfair, as the delay in my ability to request a refund was solely due to Groupons lack of readily accessible support options. If Groupon had provided clear and functional contact information or more timely assistance, I would have been able to address this matter well within the stated refund period.I believe that this situation reflects a lack of proper customer service and support on *********************** part. I am requesting a full refund for the voucher in question, as I was unable to use it due to no fault of my own, and the delay in seeking assistance was a direct result of Groupons inadequate customer support channels.

  Business Response

  Date: 01/21/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment, as well as all internal Groupon correspondence, and wanted to follow up. I also responded to you a moment ago via email from **************************.
  
  Regarding your issue, I sincerely apologize for the difficulty you experienced in contacting us regarding your SEV Laser voucher. I understand your frustration, and we appreciate your patience.
  
  Upon reviewing the fine print for your voucher, it is stated:"Limit 1 Groupon redemption per person, across all SEV locations. Additional vouchers will not be honored, including those received as a gift. You may purchase up to 3 additional vouchers as gifts only; however, if the gift recipient has already used a voucher, the gifted voucher will not be honored."
  
  In the future, we recommend reading the fine print before proceeding with your purchase. Additionally, you can always reach out to Groupon via chat or email to confirm the deal details before completing a purchase.
  
  I see that youve already been in touch with one of our representatives, and the refund for your voucher has been successfully processed. The refund should be reflected in your original payment method within 7-10 business days.
  
  For any future assistance, our customer support team is available 24/7. You can visit the "My Groupons" or "My Stuff" section on our website, select "Customer Support," or email us directly via ***************************************************. Our chat service is also available for immediate help on our FAQ page: *****************************************.
  
  If you have any further questions, feel free to reply back and well be happy to assist you.
  
  Thank you for your understanding.
  
  Kind regards,
  ********
  Manager
  Groupon

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 services 1/14/2025 oil change services for my car and sons car. My car was able to get the service but they could not service my sons car. The Company could not refund me because I bought on Groupon. I just bought him the car 2 weeks ago and was told to get a oil change so I was trying. Groupon has no way to contact them at all. I really would like a refund on the 1 service I could not get. After this is resolved I will never use them because they were refered to me to use them since I had to buy 2 service. I will never use again.I added the receipt for car serviced and the upcharges. Car serviced 2018 Eqoinox, car not serviced 2009 Jeep Liberty

  Business Response

  Date: 01/21/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment, as well as all internal Groupon correspondence, and wanted to follow up. I also responded to you a moment ago via email from **************************.
  
  Regarding your issue, I see that the voucher is marked as redeemed. Were you able to contact the merchant and get the oil change service for the second vehicle?
  
  Please confirm so I can assist you further. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.
  
  If you have any additional questions, please let me know.
  
  Regards,
  ********
  Manager
  Groupon

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Groupon (Order #**********) and requested a return on December 13th, 2024, the same day the shampoo arrived. Groupon's customer service responded, asking me to provide a picture of the shipping box. I complied with their request and sent the shipping label and product pictures on December 20th.Since then, I have received no further communication or updates from Groupon regarding the return or refund. I emailed them two additional times to follow up, but I have not received any response.The lack of responsiveness and resolution is extremely disappointing. I trusted Groupon for quality service, but this experience has been frustrating and unacceptable. I am requesting that Groupon process my return and refund immediately.I hope this review encourages Groupon to take customer concerns seriously and improve their service.

  Business Response

  Date: 01/15/2025

  Hi Jiaming,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding the return and refund process for your order #**********. I understand how disappointing this situation has been, and I deeply regret the lack of communication and timely resolution.
  
  I would like to inform you that I have re-escalated your case as a priority to the Goods merchant, who is responsible for processing this return and refund. Since this issue involves a third-party Marketplace merchant running the deal, it is best handled by them directly. We have already forwarded the information you provided to us, including the shipping label and product pictures, to the Goods merchant for their review.
  
  I kindly request your patience and understanding as they work on resolving this matter. Once they have reviewed the details, the Goods merchant will reach out to you directly to proceed with the appropriate next steps regarding your return and refund.
  
  We greatly appreciate your patience and are committed to ensuring that this issue is resolved as soon as possible.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is intetionally cheating and making trouble for any normal refund/tradein requests for the sake of keeping dishonest money. Worst business ever in the **! Bought a coupon for 4 wheel alignment for my 2022 **** A4. Went to the shop the next day. Told they dont have equipment to do so. Contact customer service to refund. **************** gave a link. I clicked the link, said refund completed successfully. money will be processed in a few days. Forgot about this. Money never refunded or received. Fast foward to a few days ago, and a few days BEFORE expire date of the coupon, found the coupon still not refunded. Contacted customer service. **************** agreed after coupon expire it wont be a issue because I reported before expire date. ****************r "escalated" like more than ******************************************************************** store is operatiing as usual and accepts coupon. The issue the this store does not have equipment to do the job!!! The whole process is to force you to give up for the sake of $60 bucks so that they can shamefully keep the money. What a cheater! Stay away from this business by all means!

  Business Response

  Date: 01/15/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly empathize with the frustration and inconvenience you have faced regarding your recent purchase with Groupon. It is never our intention to cause such distress, and I apologize for the difficulties you have encountered.
  
  I understand the significance of ensuring the services you purchase meet your expectations, especially when it's related to something as crucial as vehicle maintenance. To address your concerns, we have escalated your issue to the concerned team. They have reached out to the merchant, Kwik Kar Auto Center, and have confirmed that the store is fully operational and accepting Groupons.
  
  The merchant has advised that you can contact them directly at ************ or ************, or via email at ************************* to discuss your situation more specifically.
  
  If you need further assistance or have additional questions, please dont hesitate to reach out.
  
  Again, I apologize for the frustration caused, and thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22807171
  
  I am rejecting this response because:
  

  this has been escalated10+ times and leading to no where. 
  just give me the refund! 

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/19/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I genuinely understand your frustration, and I apologize for any inconvenience you have experienced.
  
  I want to assure you that it is never our intention to make the refund process challenging or to withhold what is rightfully due to you. I empathize with your situation, and I am sincerely sorry for the distress this has caused.
  
  As mentioned in previous communications, the merchant has confirmed that the store is fully operational and accepting Groupon vouchers. However, given your insistence on a refund, Ive made an exception and processed a full refund in Groupon Bucks to your account.
  
  These Bucks are available immediately and will never expire. You can check your balance at any time from your My Groupons page. When youre ready to use your Bucks, simply select the Apply available Groupon Bucks option during checkout, and the amount will be deducted from your total.
  
  Again, Im truly sorry for the inconvenience, and I appreciate your patience throughout this process. If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support