Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worse experience with this company. Bought tickets for Area 15 and the code didnt work. Decided to by another because I needed the discount. Ended up both purchases didnt work. Worked with customer service and they could not get it to work. They told me they will get a hold of me in 48 hours to deal with it. It didnt hear from anyone nor did they reply back to my first or second refund request. I decided to try again and this was after they expired to get an update on the refund. They just replied and said they cant do anything about it because it was expired. I told them why did you wait until after it expired to reply back to me. I told them its a scam or fraud to sell something that doesnt work. They just reply and said can they help me with anything else. I would advise anyone not to use this company and its just a cash grab and run.They didnt even get the dates right on the email it wasnt in 2021. It was on January 2, 2025 this year and it was for Area 15 on the image. They made it look like I complained about helicopters in 2021 in the email.

  Business Response

  Date: 02/04/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I want to sincerely apologize for the inconvenience and frustration you've experienced. I can completely understand how upsetting this situation must have been, especially after the issues with the codes and the lack of follow-up from our team. Thats certainly not the experience we want to provide, and I deeply regret that we didnt meet your expectations.
  
  I can confirm that we escalated your concern promptly after you reached out on 12/31/2024, and we do aim to provide updates within 48 to 72 hours. In rare cases, this can take up to 7 days, but it looks like there was a breakdown in communication from our end. I see that we sent an update on January 5th with a link to claim your refund, but it seems that our email may not have been received, possibly landing in your spam folder. We recommend checking there just in case.
  
  To resolve this, Ive personally canceled your order and issued a refund in Groupon Bucks, which you can use immediately and never expire. Youll receive a confirmation email once thats processed. To use your Groupon Bucks, simply check the box labeled "Apply available Groupon Bucks" at checkout, and the amount will be applied to your purchase.
  
  Regarding the confusion with the email, I sincerely apologize for the mix-up. The email you received was incorrectly linked to an incorrect order for Birds Eye View Helicopters and not your AREA15 order. This was an error on our part, and we appreciate your patience as we sorted that out.
  
  Once again, Im very sorry for the trouble this has caused. Please feel free to reach out if you have any more questions or if theres anything else I can do to assist you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not recieve services paid for through Groupon. This was a mini facelift lift and a rejuvenating neck lift. Since I purchased these treatments through Groupon the treatment center told me that I have to request refunds if said treatments from Groupon. Groupon only wants to give me a $100 Groupon bucks credit. Clearly both treatments was not performed correctly. It was a face and neck lift that made me look the same or maybe even worse than prior to my visit. I am requesting full refund because I did not recieve the services paid for. Photos clearly show my after with absolutely no lift on my neck or face. This photo is one day after supposed treatment of mini facelift and neck lift I just want a refund because as the photos clearly show the services purchased by me were not performed. Ive literally been crying since yesterday after seeing my end results.

  Business Response

  Date: 02/04/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for sharing your concerns with us. We truly understand your frustration and the disappointment you feel regarding the results of your treatment. We want to assure you that we take your feedback seriously and are working hard to resolve this matter as quickly as possible.
  
  Since the treatment was performed and the voucher has been redeemed, we are unable to process a direct refund without first consulting with the merchant who provided the service. As part of our process, we have escalated your case and are currently reaching out to the treatment center to get more details about the service you received and to explore the best possible resolution.
  
  We kindly ask for your patience while we work with the merchant to review the situation. We understand how important this is to you, and we will keep you updated on any progress.
  
  In the meantime, please feel free to reach out if you have any further questions or concerns. We truly appreciate your understanding as we navigate through this.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22888132
  
  I am rejecting this response because: This photo taken and dated January 4, 2025 shows that my purchase of a mini face lift and neck rejuvenated lift was not done properly. There is no lift on neck or anywhere on face. This is a post treatment photo. The provider that redeemed my Groupon purchases did not perform the services that I purchased and redeemed through your company. Seeing that I purchased said services through your company you are the one that has to refund my full purchase amounts for both services that were not properly rendered to me. The photo is showing an obvious no Mini face lift performed as well as a neck rejuvenation lift. What more is there to prove? The evidence is in the photo submitted here and all of the other photos submitted to your company post treatment. I am asking for my refund of both preceded to be refunded in full. The provider clearly did not perform services that I paid for. 

  My post procedure photos have been submitted through the BBB as well as from me directly to you. 
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 02/11/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
  
  We understand that the service might not have been what you were looking forward to, but the merchant has confirmed that you have successfully used both of your vouchers.
  
  Unfortunately, we will not be able to offer a refund towards either of the used vouchers,
  
  As a gesture of goodwill, I've just added $250 in Groupon Bucks to your account. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ****** membership on Dec 29, 2024 through Groupon with the promo $45 Digital Shop Card but as of today Feb 1, 2025 I have not received my shop card yet. They were supposed to issue the Digital Shop Card 2 weeks after initial membership activation. When I signed up Groupon never informed me that I was ineligible or disqualified but ****** customer service was telling me this from their backend systems. This is unacceptable and deceptive as it preys on the customer not knowing that they have been scammed. Groupon or ****** needs to issue that $45 Digital Shop Card to resolve the issue.

  Business Response

  Date: 02/11/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry for the frustration this situation has caused and understand your concerns regarding the missing $45 Digital Shop Card.
  While we at Groupon are unable to issue refunds once a membership has been redeemed and activated, I want to assure you that were committed to helping you find a resolution. Since the Digital Shop Card is issued directly by ******, I recommend contacting their customer service team using the link below, as they are in the best position to provide clarity and assist you in receiving your card: ********************************************************************
  
  I understand that this has been a frustrating experience, and I appreciate your patience. If theres anything further I can do on my end, or if you encounter any additional issues, please dont hesitate to let me know. Im here to help!
  
  Thank you again for your understanding, and I hope this matter gets resolved quickly for you.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22886671
  
  I am rejecting this response because:

  Thank you for your response on my BBB complaint. I will not be escalating this issue to the Better Business Bureau if I have not tried your proposed solution. However, I already have contacted ****** before I even reached out to Groupon customer service, both of which have failed me in resolving this issue. Hence we are trying to resolve this with BBBs help. I feel that this promotion is a scam since I was not issued my $45 digital shop card. I will not contact ****** because I paid Groupon not ****** and if you are having issues with your own third-party, you should reevaluate the products and services that they offer as to not defraud paying customers like me. The promotion that I purchased from Groupon is fraudulent and should be removed. Im still requesting a refund of $45 equivalent to the digital shop card that was the reward of this purchase.

  Sincerely,
  
  ******* Opinion

  Business Response

  Date: 02/14/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I can completely understand your frustration, and I truly empathize with the challenges you're facing. I know how stressful this situation must be, and I sincerely wish I could offer a more immediate resolution. However, in this particular case, the best course of action is for you to contact ************************ directly, as the issue falls under their policies.
  
  We have already escalated your concern to ******, and they responded requesting that you reach out to their support team for further assistance. Unfortunately, they will not be able to provide support at a ****** location, which is why contacting their *********** is the next necessary step. You can reach them at *************************************************************************;
  
  I understand that this isnt the resolution you were hoping for, and I truly regret the frustration youve experienced. I hope ******'s team can provide the assistance needed to resolve this matter.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22886671
  
  I am rejecting this response because:
  

  This messsge is no different than the previous. I can comprehend just fine and the repetitive standard response does not help to resolve or alleviate the situation. I recommend that Groupon escalates the issue to their marketing team or customer care because this is a problem. Perhaps Corporate is best suited to respond going forward.

  Sincerely,
  
  ******* Opinion

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to buy Groupons for 2 movie tickets, one popcorn, and one soda. Groupon said they couldn't process my order and told me to try again. On the 2nd attempt, they removed all discounts applied to first attempt, and charged me both times, giving me 3 Groupons that I never wanted or ordered. I was overcharged ***** and they're only offering me a refund as Groupon credits. I'm a single mom and I want my money back

  Business Response

  Date: 02/04/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry for the confusion and inconvenience youve experienced with your recent Groupon purchases. I understand how frustrating it must be to deal with overcharges, especially when you're on a budget, and I sincerely apologize for the frustration this has caused.
  
  According to our records, you indeed attempted to make your purchase twice, resulting in Order #****-149128-481618 and Order #****-149128-484916. This inadvertently led to you receiving extra Groupons and I truly understand how upsetting this situation must be.
  
  In regard to your request for a refund, I wanted to take a moment to explain why we typically cannot process refunds for these types of purchases. When merchants partner with us to offer deals, they often reserve specific resources for each booking once a purchase is made. This agreement with the merchant makes it difficult for us to process cancellations or refunds after the purchase, as theyve already allocated resources based on that purchase.
  
  We aim for transparency, and our deal pages include all terms, limitations, and conditions so you have all the necessary information before making a purchase. However, we recognize that sometimes these situations can be particularly challenging.
  
  Although the purchase is non-refundable, we have made a one-time exception, considering your circumstances, and have processed a refund in the form of Groupon credits to your account. However, I regret to inform you that we are unable to provide a refund to your original form of payment. I understand that this may not be the resolution you were hoping for, and I apologize for any inconvenience caused.
  
  If you would like to learn more about our refund policies, you can find detailed information here: (************************************************************************** ).
  
  On a positive note, the refunded amount will be credited to your account as Bucks. These Bucks are immediately available for use and never expire. This gives you ample time to explore other deals that may better suit your needs. When you are ready to make a purchase, simply select the Bucks as your preferred payment method during checkout.
  
  Once again, I apologize for the frustration youve encountered, and I truly appreciate your understanding in this matter. Should you have any further questions or need assistance, feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a concert for 1 Feb 25. Saturday. . I found out that the artist's cancelled the show and I had to contact Groupon because they did not contact me and I had a family member flying in from our of state. I had to forward them a screenshot to confirm. I advised this was an extreme circumstance And not my fault at all and I wanted a cc refund and they refused. I escalated it up to their supervisor and I advised I was a loyal member for over 25 years and all they offered was a credit. I advised this was a present for me due to my stage 2 high risk cancer and I didn't need a credit and I wanted a cc refund to go do sumthn else. As I don't now how my progress was going with my cancer. I feel they were extremely inconsiderate of my plight. and it's still listed up as available.

  Business Response

  Date: 02/04/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I would like to sincerely apologize for the frustration and distress this situation has caused you, especially given your circumstances. I completely understand how disappointing it must be to face such challenges, and I deeply regret that we were not able to meet your expectations in this instance.
  
  After reviewing your case, I can confirm that our resolution team has thoroughly investigated the issue. Upon further examination, we found that your original payment for the concert tickets was made using Groupon credits ($98.10) and a credit card ($1.90). As per our automated refund process, the refund was issued to the original payment method, which in this case was Groupon credits, as it is the primary payment method used for the purchase.
  
  We understand that this may not have been the outcome you were hoping for, and I truly regret any inconvenience this may have caused. I can assure you that we have taken your concerns seriously, and we are always working to improve our processes to better serve our customers.
  
  Please let me know if you need further clarification or assistance, and I will be happy to help in any way I can.
  
  Thank you for your understanding, and again, my sincere apologies for the situation youve faced.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to unauthorized charges, lack of customer support, and fraudulent billing practices by Groupon.On December 29, 2024, I purchased ONE massage voucher as a gift for a client using a discount code. The final charge was $85.05. However, upon reviewing my monthly statements, I discovered that Groupon charged me a second time for the same voucherat full price, $94.50without my authorization. I purchased ONE, only. I only needed ONE. I would not make another purchase because I had already bought the ONE I NEEDED. I immediately attempted to contact Groupon for a resolution, only to find no direct customer service optionsno phone number, no email support, and no way to speak to an actual person. Given this, I contacted my credit card company to dispute the unauthorized charge.Groupon responded by charging me yet again, claiming they had proof of purchase. This is inaccurate. I purchased only one voucher for a client in another state, and this second charge was made without my consent. This is an error on Groupons part, and their refusal to address the issue while making it impossible to contact them directly is fraudulent.I have spent hours disputing this charge with my credit card company due to Groupons unethical business practices. I will be cancelling my account and sharing my experience so others are aware of the risks of using this platform.I demand:A full refund of the unauthorized charge Immediate resolution without further dispute Accountability for their lack of customer service This is a waste of my time and completely unprofessional on Groupons part. Would have been nice to speak to an actual human for resolution, instead of hiding any forms of contact on the Groupon's Contact page. I expect this issue to be resolved immediately.

  Business Response

  Date: 02/04/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration youve experienced regarding your recent transaction. I completely understand your concerns about the unauthorized charges, lack of contact options, and the difficulties in reaching customer support. We truly value you as a customer, and Im sorry that we didnt meet your expectations during this process.
  
  At the moment, we do not offer phone support, but please know that our team is available 24 hours a day through chat and email. You can reach out to us anytime via the following link: ******************************************, and we are happy to assist with any questions or concerns you may have.
  
  Weve also been notified that youve filed a dispute with your financial institution regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.
  
  Please know that our Customer Support team is always here to assist with any questions or concerns you may have regarding your Groupons. However, once your financial institution is involved, we must allow that process to run its course.
  
  Again, we truly apologize for the inconvenience youve encountered, and we appreciate your patience. Should you have any further questions or need assistance, please dont hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22878111
  
  I am rejecting this response because: 

  I am writing to formally dispute Groupons response to my complaint. Their claim that they have contact information available on their website is false and intentionally misleading. There is no accessible way to contact a real person for resolution, as many other consumers have also noted in their complaints.

  This is a blatant attempt to gaslight customers and evade accountability. My issue remains unresolved, and I request that this case remain open until proper action is taken.

  Furthermore, Groupons ongoing deceptive practices may constitute consumer fraud. Due to their refusal to provide legitimate customer support and their pattern of misleading responses, I am escalating this issue by filing a formal complaint with the ************************ (***) for fraudulent business practices. Additionally, I will be reporting this matter to my State Attorney Generals office for further investigation.

  I also want to ensure that this rebuttal remains fully visible on the complaint page. Businesses get away with deceptive practices like this because complaints are hidden, dismissed, or buried. Consumers deserve full transparency, and the public should be able to see how Groupon is handling (or rather, failing to handle) legitimate complaints.

  Groupon cannot continue to dismiss consumer concerns with false statements. I expect a genuine resolution to my issue, not deceptive tactics designed to shut down valid complaints.

  I urge the BBB to hold Groupon accountable and investigate this matter further, as it appears to be part of a broader pattern of unethical conduct.

  Thank you for your time and assistance. I look forward to a proper resolution.

  Please see images of Groupon's **************** page (without information on how to contact them, a clear lie from Groupon, as many of us on the BBB site have mentioned the same issue). 

  ******** ******

  
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/19/2025

  Hi ********,
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration and inconvenience youve experienced while trying to resolve your issue. I understand how important this matter is to you, and I want to assure you that we are here to help.
  
  Im sorry to hear that youve faced difficulty reaching us. Please know that we are fully equipped to assist our customers efficiently through our chat and email support channels. You can send us an email request using the following link: *************************************************** or initiate a chat by visiting ****************************************** and selecting the voucher or relevant details on the page.
  
  As previously mentioned, we have received notification that you have officially filed a dispute with your financial institution regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.
  
  Please know that our Customer Support team is always here to assist with any questions or concerns you may have regarding your Groupons. However, once your financial institution is involved, we must allow that process to run its course.
  
  If the dispute is closed, we kindly request that you provide us with a confirmation letter from your bank stating that the dispute has been officially closed so we can check on your issue.
  
  Once again, I apologize for any inconvenience this situation has caused and appreciate your patience as we work to resolve this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Purchase: December 19, 2024 Amount: $90 Online Purchase of 5 tickets for LongBeach Holiday Waterfront Tour of Lights Christmas Trolley Tour on December 21, 2024 The Trolley was a no show. No representative was present to provide information nor was there a notice or email regarding that the Trolley would not be present.I called several Groupon telephone numbers with no connection and an online Groupon site that yielded no results.Groupon did not provide the service for which I paid and has not refunded my money.

  Business Response

  Date: 02/06/2025

  Hello *****,

  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your recent comment and all internal Groupon correspondence. Ive also just sent you a more detailed response via email from **************************.
  
  Im truly sorry to hear about the trouble you experienced with the LongBeach Holiday Waterfront Tour of Lights. I understand how disappointing this must have been for you and your family during the holiday season.
  
  Upon reviewing your case, I see that this was an online redemption deal that requires booking a reservation beforehand. The redemption steps are as follows:
  
  Pull up voucher using our mobile app (or print it out).
  Online registration required. Visit **********************************************************.
  Click on "Please see booking calendar for times & availability."
  Select your preferred date, time, and number of participants.
  At checkout, click "Add promo or discount code" and enter the code visible in the center of your voucher.
  Present voucher upon arrival.
  
  It seems the reservation might not have been booked prior to your visit, which may explain why there was no notice regarding closures. I truly apologize for any confusion this caused.
  
  I see that a dispute has been initiated with your financial institution for this purchase. Given that, I recommend continuing that process with your bank for a resolution. Unfortunately, since the dispute is active, Groupon cannot intervene directly at this point.
  
  Were always here to assist with redeeming Groupons and resolving any concerns, so please dont hesitate to reach out if you need help with anything else.
  
  Please know that our customer support team is available 24/7 to assist with any future issues or concerns. I sincerely apologize for the trouble you've encountered, and I encourage you to reach out directly to us using this link: ******************************************, so we can help resolve matters quickly.
  
  If you need further assistance, please reply to the email I sent you directly. Were here to help.
  
  Thank you for your patience and understanding.
  
  Kind regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 different groupons for a specific vendor. After purchase I contated the vendor to use them and was informed that they had many more restrictions than advertised on the groupon website so to render them basically unusable.I immediately cancelled the order and even if the groupon website confirmed the order was cancelled the item was still present in my account. I proceed to cancel the orders multiple times and finally some orders got removed from my account. I took appropriate action to cancel my purchase with in the 3 days period allowed to do so, nevertheless the website did not concluded all my requests because of their sole responsibility. I contacted customer service about the issue and after a long and unpleasant conversation I got all 4 orders cancelled. I made clear that I wanted my money refund but Groupon, sua sponte, decided to credit my account with ********************** bucks. Needless to say that the groupon bucks are useless to me since after this experience I will not use their service anymore and want my money refunded.

  Business Response

  Date: 02/04/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must have been to encounter unexpected restrictions on your Groupons and to go through the process of trying to cancel your purchase. I'm truly sorry for any inconvenience and stress this situation has caused you.
  
  It's disappointing to hear that your interactions with the vendor did not meet your expectations and that the process of canceling your orders was not seamless. Our goal is always to provide a positive experience, and its clear we fell short in your case.
  
  After reviewing your situation, I noticed that you have officially filed a dispute with your financial institution regarding this transaction. While I completely understand your decision to pursue this path, the next steps in addressing this issue will involve collaboration with your financial institution to find a satisfactory resolution.
  
  Our Customer Support team remains available to address any questions or concerns you might have relating to your Groupons. However, please understand that once your financial institution is involved, we must allow that process to run its course.
  
  Again, I apologize for the inconvenience you've experienced and appreciate your patience and understanding. If theres anything else I can do to assist you during this process, please dont hesitate to let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22877467
  
  I am rejecting this response because:
  Theyare not addressing the issue. The business is not taking any action to solve the problem had they did in the past.

  This is again evidence of the total lack of care towards the customer. 
  Sincerely,
  
  ******** **********

  Business Response

  Date: 02/09/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I want to sincerely apologize for the frustration and inconvenience this situation has caused you. We truly value your feedback and are committed to addressing your concerns as best as we can.
  
  Upon reviewing your account, I can confirm that you initiated the cancellation of two orders (Order #********** and Order #*********) on January 3, 2025, which were successfully converted to Groupon Bucks. Additionally, you reached out to our support team on January 6, 2025, requesting the cancellation of Order #*********2. While the refund period for this order had already passed, our team made an exception and processed the refund as Groupon Bucks.
  
  For more information, you can visit our policy page at **************************************************************************
  
  We understand that Groupon Bucks may not be a suitable resolution for you. However, as a dispute has been initiated with your bank regarding this purchase, our ability to assist directly is limited until the dispute is resolved. Once a charge dispute is filed with your financial institution, the next step is to work with them directly to reach a resolution. We understand this may be inconvenient, and we deeply regret any stress this may have caused.
  
  Please know that our Customer Support team is always here to assist you with any concerns. However, once a dispute is initiated with your financial institution, we must allow that process to follow its course to ensure a proper and fair resolution.
  
  We truly appreciate your patience and understanding during this time. If theres anything else we can assist you with, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22877467
  
  I am rejecting this response because:

  I sissified specifically requested a full refund on all orders that are basically useless and Groupon still refuse to acknowledge their responsibilities and mistakes. 
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon listed my business name and details on a deal for another business with a similar name. They used a paragraph lifted directly from my website. I have never done business with Groupon and there is no reason I should be connected to this business.

  Business Response

  Date: 02/01/2025

  Hi Hannah,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue regarding the incorrect association of your business with a Groupon deal for another business with a similar name. I sincerely apologize for any confusion or inconvenience this might have caused.
  
  It's important to us that your business information is accurately represented, and I want to assure you that we take this matter seriously. I have escalated your issue to our concerned team, who are dedicated to resolving situations like yours. They are currently reviewing the details and will get back to you with an update as soon as possible.
  
  We greatly appreciate your patience and understanding as we work to address this issue. Please feel free to reach out if you have any further questions or need additional assistance.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22875282
  
  I am rejecting this response because:

  My information is still on the Groupon website associated with another business. I have contacted Groupon several times and they have done nothing to remedy the situation. 

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 02/08/2025

  Hi Hannah,
  
  Thank you for reaching out to us through the Better Business Bureau. I apologize for the inconvenience and frustration this situation has caused you. Please know that we truly value your partnership and are committed to resolving this matter as quickly as possible.
  
  Id like to assure you that we have already escalated your issue to the concerned team, and they responded to you via email on February 6, 2025. According to the latest update from our team, your business has been marked as inactive on our end. However, if you are still seeing any deals or information associated with your business online, we kindly request you to reply to the email you received on February 6 with the relevant links. This will allow us to investigate further and take immediate action to resolve the issue.
  
  We deeply regret any inconvenience this may have caused and appreciate your patience as we work to ensure this is resolved to your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support
  
  

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've bought a Groupon with the number VS-FF2J-Z7JR-2F12-WK9X which was for laser hair removal from Neo Dermatology Medical Spa. When I wanted to redeem the Groupon the spa told me they don't work with Groupon any more, and I have to get back to Groupon. I contacted Groupon twice over the website and once through a support email address. I didn't get any response.

  Business Response

  Date: 02/01/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly understand how frustrating and disappointing it must be to face such an issue, especially when you were looking forward to utilizing the service. Please accept my sincerest apologies for the inconvenience and for any delays you have encountered while trying to reach us.
  
  To assist you promptly, I would like to inform you that the voucher in question is associated with another account. In order to ensure compliance with Data Protection regulations, I will need some additional information from you to proceed with your request. I have sent you a direct email requesting this information, and I kindly ask that you respond at your earliest convenience so we can resolve this matter swiftly.
  
  Thank you for your understanding and patience. We are committed to resolving this issue to your satisfaction as quickly as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22874962
  
  I submitted two complaints through the app while logged into my account, so they cannot be linked to any other account. However, the two emails I sent were from my private email address. Despite this, I have not received any responseneither through the website nor via email.  
  
  The email address associated with my Groupon account is ********************* However, I would appreciate it if you could respond to my private email, ************************************************.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/11/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the inconvenience youve experienced.
  
  Since the purchase was associated with a different account, we sent an email to your email address, ************************** on February 2, 2025, requesting additional information to ensure compliance with Data Protection regulations. It seems that this email might have been overlooked.
  
  To resolve this matter, we have resent the email to ************************** I kindly request that you check your inbox, as well as your spam or junk folders, for our correspondence. Please respond at your earliest convenience so we can assist you further.
  
  Thank you for your patience and understanding. Please feel free to reach out if you have any other questions or require additional assistance.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support