Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This store is selling merchandise on Groupon. And so I bought me a pair of earrings three ***** for $33. And I never received my item in the mail even though it said it was delivered the delivery address is in **********. However, where the earrings got sent to ********. The **************************** doesnt lie if Im getting notifications sent to me. ****** buyers I purchased these earrings on Groupon. This seller is selling them on there and not sending you your package. ******. They have the package as delivered. Look checkout the last numbers on **** website to ******** and my address to **. Same last tracking number. Where is my product???? ******** selling on Groupon in Korean town in ** When I map out the best silver *** location. Buyers beware to buy. I will get a refund from card. Point you waisted my time with your scams.

  Business Response

  Date: 03/11/2025

  Hello Tavina,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.
  
  I'm sorry to hear that you have yet to receive your delivery on this order.
  
  This issue will be best handled by the third-party Marketplace merchant running the deal. We've sent them your information and the Marketplace merchant will contact you via email within one working day from today.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspected Scam - A company advertising through Groupon does not appear at the address listed on the website. It also requires a credit card to reserve an appointment and the only contact is a phone number. I'd like Groupon to block them from advertising their scam! The company is:SPAjuvenate Luxury Pedicure Paid $39 promotional value expires on May 10, 2025.I purchase two so my total cost is $78

  Business Response

  Date: 03/11/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im very sorry to hear about the issues you've encountered with SPAjuvenate Luxury Pedicure and understand your frustration. We take concerns like yours very seriously, and I sincerely apologize for any inconvenience this has caused.
  
  Unfortunately, I am unable to locate any purchases associated with the email address *********************** To enable us to look further into this matter, could you please provide the order number or voucher code of your Groupon? Additionally, could you kindly confirm the email address used for this transaction?
  
  Once we have this information, we will be able to look into the situation and assist you in resolving it as quickly as possible.
  
  Thank you for your cooperation and understanding. We are here to assist you and ensure that your experience with us is a positive one.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/24 I purchased a Massage for my sons birthday, an email was to be sent to his email address on ******** saying happy birthday with voucher showing him what I purchased for him. Well neither my son nor myself ever received any voucher or confirmation of this purchase. I dont remember the name or the location of the massage business. My Credit card messsed up when I filed a dispute with Groupon and filed as a fraud case which is not was it was. So I lost the case because it is not fraud that Im claiming I just want to know the name of the place and get the voucher. I cant seem to make contact with Groupon there is no valid telephone number and with the chat service you have to pay for it. I just want my money back provide me with the information for the service I am paying for.

  Business Response

  Date: 03/11/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand how important it was for you to ensure a memorable birthday gift for your son, and I apologize for the inconvenience and frustration you've faced regarding the voucher and confirmation email.
  
  I want to assure you that we are here to help you, even though we do not offer phone support at the moment. Our team is available 24/7 via chat and email, and we do not charge you for contacting us. You can connect with our customer support team anytime by visiting ******************************************.
  
  Upon carefully reviewing your account, I found that your voucher has indeed been added to your account associated with the email address **************** It's possible that the email confirmation went to your spam folder, so please check there. For your convenience, I've also attached sent the voucher to your email.
  
  To access all your vouchers, please log in to your account via the mobile app or website at ************************************** and navigate to 'My Groupons'.
  
  I also looked into your request for a refund, and Im sorry to inform you that the refund period for this deal has unfortunately passed. Therefore, we're unable to process a refund at this time. For more information, you can visit our policy page at **************************************/legal/grouponpromise.
  
  That said, you are still able to use your voucher for the service you purchased. We hope this helps, and were here for any further assistance you may need.
  
  Thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item for ******. Billed full price ******. Priced dropped next morning to ******. Groupon will not respond to any of the emails to any of their suggested email addresses. Seems like a bait and switch policy.I have all the emails supporting my efforts.The billing information has now disappeared from Groupon website

  Business Response

  Date: 03/11/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration youve experienced regarding the pricing discrepancy and your attempts to contact Groupon.
  
  I completely understand your concern about the value of the deal, and I want to assure you that its never our intention to mislead our customers. Retailers often list the same item at varying prices depending on their selling platform and policies. When we set our prices, we take into account the suggested prices from other reputable online retailers and the manufacturers website, when available. For unique Groupon-exclusive items, we strive to offer competitive pricing by comparing them to similar products in the market.
  
  Our goal is to provide the best deals, both locally and online, and we stand by the value of our Groupon Goods offers. Please accept my apologies for any inconvenience this has caused you. As a gesture of goodwill, I've issued $10 in Groupon Bucks to your account to help make up for your bad experience. These bucks are immediately available and can be used to purchase any eligible deal on our site until they expire in 180 days. Just choose them as a payment method at checkout when you're ready to use them.
  
  Regarding the billing information, I want to clarify that the deal is no longer listed on our site, which is why the billing details are no longer visible on the Groupon website.
  
  I hope this helps clarify the situation. If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Thank you again for your understanding, and we appreciate your continued trust in Groupon.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This evening I purchased three tickets for *********** + cafe, two for seniors for Fri thru Sun and one for a 60 year old, which I accidentally purchased for Mon thru Thurs. I noticed this immediately and tried to change it to the Fri thru Sunday night, which Groupon refused to do because they said sales were final. As I read it, I had 24 hours to make changes. The charge is still pending, according to ****************. I am actually upgrading a ticket, not requesting a refund. I would like to upgrade the ticket, since we will not be in ********* Mon - Thursday. Thank you so much for your help.

  Business Response

  Date: 03/08/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I want to sincerely apologize for any frustration or inconvenience this situation may have caused. I completely understand the importance of ensuring that your tickets are for the correct dates, especially given your travel plans.
  
  After reviewing your request, I regret to inform you that we are unable to make any changes to the details of your reservation after the booking has been completed. Once you confirm your information during checkout, the details are forwarded directly to our partner, and at that point, the booking is finalized. Unfortunately, this means we no longer have the ability to modify the reservation.
  
  Upon review, in deal page, no where it is mentioned as changes can be made within 24 hours of purchase. As per terms and conditions mentioned in deal page, it is a non-refundable deal and no changes can be made after purchase.
  
  I truly apologize for any inconvenience caused by this limitation and understand how disappointing it can be. We genuinely appreciate your understanding in this matter.
  
  If you have any further questions or need additional assistance, please don't hesitate to contact us.
  
  Thank you again for your patience, and we hope to be of service to you in the future.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I REACHED OUT TO THE MERCHANT TO MAKE AN APPT FOR THIS WEEK,THE MERCHANT USED THE EXCUSE THAT MY TEXT DIDN'T SHOW UP AT THE TOP OF HER PHONE WHICH I DONT UNDERSTAND THAT AND MAKES NO SENSE,WHEN I REACHED OUT TO HER SHE RESPONDED WITH "YES SURE FOR WHEN?"HER RESPONSE CAME IN THE NEXT MORNING ON WENSDAY, I ASKED WHEN DO YOU HAVE AVALABILITY?SHE NEVER RESPONDED,I ASKED AGAIN TODAY AND SHE APPOLOGIZED AND SAID "HER MESSAGES GOT PUSHED UP,SO NOW AFTER HER EXSCUSE OF NOT REPONDING SHE NOW ONLY HAS NEXT WEEK AND IM GOING OUT OF TOWN FOR A COUPLE MONTHS WHICH IS WHY I REACHED OUT.GROUPON IS TARGETING ME,AND QUESTIONED ME AS IF I WAS LYING.THEY HAVE CONTINUED TO DO SO WHICH I WILL BE FILING A COMPLAINT FOR DISCRIMINATION AGAINST THEM.THEY NEED TO RETURN MY GROUPON CREDITS BACK TO MY ACCOUNT THE NEXT TIME I AM TARGETED I WILL FILE A COMPLAINT WITH THE ***** AG AND GET AN ATTORNEY. YOU ARE FRAUDS,SHE EVEN TRIED TO LIE AND SAY I NEVER RESPONDED AT ALL AT NO POINT.PLEASE SEE HER MESSAGES TO ME FROM HER NUMBER,THEY SAME NUMBER FROM HER SHOP LISTED ON ****** FOR 3D EYEBROWS"MERIEM".I WANT MY CREDIT APPLIED BACK TO MY GROUPON CREDITS.

  Business Response

  Date: 03/09/2025

  Hi Mara,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I want to express my sincere apologies for the inconvenience you have faced in booking your appointment. It's disappointing to hear about the lack of timely communication from the merchant and the frustration it has caused.
  
  Its important to us that you have positive encounters, and it's clear that we fell short in this instance. Please be assured that we take your concerns seriously and have forwarded your feedback to our team. While our specialists are unable to respond directly, your input is invaluable to us as it helps us continuously review and improve the deals and services we offer.
  
  Regarding your request for a refund, I can confirm that your Order #********** was refunded as Groupon credits on 03/06/2025. You should have received an email confirmation at that time. If you haven't seen this email, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  The refunded Groupon credits are now ready for you to use on any eligible purchases on our site. You can view your balance by logging into your account and checking the top right corner of the page at ***************************************************************.
  
  Once again, I apologize for the challenges you've faced, and I appreciate your understanding. Should you have any more concerns or questions, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon Code: GG-27ZJ-JTMX-2T37-TBSP Order # ********** Purchased on Mar 1, 2025 I purchased the Jdore perfume in Groupon. This item is sold through the PERFUMEARTH operated by R.A. ************************* DBA PERFUMEARTH.I received the item yesterday and it is a fake . Is a counterfeit and I send an email to the seller and it has been almost 24 hours and they not get back to me. Groupon does not have a customer service telephone and it says in its site that for customers service send and e-mail to the bellow address bd there is no email. I searched their website and there is no way to complaint about the seller and report my concern. The selling of what appears to be a counterfeit item is illegal and consumers should be protected against this criminals.

  Business Response

  Date: 03/08/2025

  Hi Athena,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration you've experienced regarding the Jdore perfume you purchased. I completely understand your concerns about receiving what appears to be a counterfeit item, and I want to assure you that we take such matters seriously.
  
  Unfortunately, we don't have the phone lines active right now. However, we are assisting our customers via Chat and email 24/7. You can reach our customer support team at anytime via chat and email using the link: ******************************************
  
  Upon reviewing your situation, I must inform you that this issue will be best handled by the third-party Marketplace merchant, PERFUMEARTH, who is responsible for the sale of the product. We have forwarded the information you provided to us to the merchant, which you can review below:
  
  - Your Order Issue: Item appears to be counterfeit
  - Your Request: To return and receive a refund for the counterfeit item
  - Your Order Details: GG-27ZJ-JTMX-2T37-TBSP
  
  The Marketplace merchant will contact you via email within one working day from today to address your concern. We appreciate your patience as they work to resolve this issue.
  
  If you do not hear back from them or require further assistance, please do not hesitate to contact us again.
  
  Once again, we apologize for the inconvenience, and we thank you for bringing this to our attention.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a couples massage package through Groupon on February 24th while on vacation in ****** with my spouse for their birthday. When purchased I was prompted to contact the business (Hawaii **** Spa) that was promoting the special. They completely declined it and said that the offer was no longer valid with Groupon even though the deal had just been updated and refused to render services. I then contacted Groupon with screenshot proof from the business texting me saying they are unable to accept the voucher. I have since then made NUMEROUS attempts to get in contact with Groupon and have been unsuccessful in getting someone to contact me or return my email for a full refund. I have purchased from them before and never had this sort of experience. I am very disappointed and I am wanting a full refund and will no longer do business with Groupon.

  Business Response

  Date: 03/08/2025

  Hi Jasmine,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I would like to sincerely apologize for the inconvenience you have experienced regarding your recent purchase of the couples massage package at *******************. We truly understand your frustration, especially considering the excitement of purchasing a special offer for a memorable occasion.
  
  I have reviewed your case and understand that the business has declined to honor the voucher, citing that the deal is no longer valid, despite the offer being recently updated on Groupon.
  
  To ensure a prompt resolution, I am escalating this matter to our dedicated Resolution Team, along with the proof you provided in the form of the screenshot from the business. Please rest assured that we will carefully review the details and work toward resolving this issue as quickly as possible.
  
  We kindly ask for your patience as the relevant team processes your case. You will receive an update from them after their review, and we will make every effort to ensure that your concerns are addressed to your satisfaction.
  
  Once again, I apologize for the inconvenience this has caused, and we appreciate your understanding in the meantime.
  
  If you have any additional questions, please do not hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a combination of spa pedicure and full acrylic set for $64 Bebe salon and my account was charged $80. I went back to take a picture of the combination but it's no longer there! Originally it offered a combination of a spa pedicure for ***** and ***** for a full acrylic set total in $64 but then again they charge my account $80

  Business Response

  Date: 03/09/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand your concern and the frustration that comes with being charged more than expected. I sincerely apologize for any inconvenience this has caused.
  
  To address this situation, we will need a bit more information from you, given that the voucher details are linked to another account. To ensure compliance with Data Protection regulations, I have sent you a separate, direct email requesting specific details. Please respond to that email at your earliest convenience so we can review the situation and address your issue.
  
  Thank you for your understanding and patience as we work to resolve this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for $80.40. I was charged $80.40 twice. I then attempted to return the Groupon within the accepted window and was only refunded for one of the two charges. I have reached out to Groupon repeatedly for help and have had to file a dispute with my credit card company.

  Business Response

  Date: 03/09/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand how frustrating it must be to see unexpected charges and encounter difficulties during the refund process. I sincerely apologize for any inconvenience this has caused you.
  
  After carefully reviewing your account details, I can confirm that your refund was successfully processed on February 28, 2025. Your original order #********** was placed using a combination of Groupon Bucks and the credit card on file with your account. The ********************** Bucks portion of your refund, amounting to $38, has already been credited back to your account and can be found at ********************************************************************.
  
  The remaining portion of your refund, which is $80.40, was processed on February 28, 2025. Please note that it can take a few days for your bank to post the funds to your account. If you still havent seen your refund after 10 business days, I kindly suggest contacting your bank for further assistance.
  
  I truly hope this clears everything up, and thank you for your understanding and patience in the matter. If theres anything more I can do to assist you, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support