Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a NY Post Groupon [order **********] for $19.99 charged to my credit card. The vendor is not accepting the voucher. Groupon **** provides no customer support to get credited. In fact, they hide. Groupon **** is not only arrogant they are unreputable. I want a credit back to my MC Card for the above stated amount. This company needs to be investigated by the ***.

  Business Response

  Date: 03/31/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry for the inconvenience you've encountered with the NY Post Groupon deal and the challenges in connecting with our support team. Your frustration is completely understandable, and I want to assure you that we are here to help.
  
  I see that you are referring to the purchase of the 13-Week Daily Print Subscription to the "New York Post," Order # **********. After thoroughly examining your transaction, I found that this deal is valid only for new customers. According to our records, you had previously redeemed this offer in 2020, which may explain why the vendor declined to accept the voucher.
  
  I sincerely apologize for any confusion this situation may have caused. In response to your request, I have issued a full refund to your original form of payment. You will receive a separate automated email to confirm this as well. Please note that while we issue refunds immediately, it may take a few days for your bank to reflect the credit on your statement.
  
  We are committed to providing support 24 hours a day through our chat or email services. You can reach out to our customer support team anytime using the following link: ******************************************.
  
  Again, I apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23124435
  
  I am rejecting this response because: 

  $19.99 not credited to my credit card as agreed within ten days [SEE PREVIOUS RESPONSE BELOW]

  
  

  
  

  Date Sent: 3/31/2025 4:48:43 PM

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry for the inconvenience you've encountered with the NY Post Groupon deal and the challenges in connecting with our support team. Your frustration is completely understandable, and I want to assure you that we are here to help.
  
  I see that you are referring to the purchase of the 13-Week Daily Print Subscription to the "New York Post," Order # **********. After thoroughly examining your transaction, I found that this deal is valid only for new customers. According to our records, you had previously redeemed this offer in 2020, which may explain why the vendor declined to accept the voucher.
  
  I sincerely apologize for any confusion this situation may have caused. In response to your request, I have issued a full refund to your original form of payment. You will receive a separate automated email to confirm this as well. Please note that while we issue refunds immediately, it may take a few days for your bank to reflect the credit on your statement.
  
  We are committed to providing support 24 hours a day through our chat or email services. You can reach out to our customer support team anytime using the following link: ******************************************.
  
  Again, I apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  
  

  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 04/13/2025

  Hi *******,
  
  Thank you for reaching out and expressing your concerns regarding the refund. I understand how important it is for you to have clarity and resolution on this matter, and I apologize for any inconvenience this situation may have caused.
  
  After thoroughly examining our records, I can confirm that your refund of $19.99 was successfully processed on March 31, 2025. You should have received an email confirmation shortly after this refund was issued. If you haven't seen it in your inbox, I recommend checking your spam or junk folder to ensure our communications aren't being missed.
  
  Please note that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. I've also sent you additional information regarding your refund in a direct email. I encourage you to check there for further details.
  
  If you have any other questions or need further assistance, please feel free to reply to my direct email.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau

  Groupon's level of support is zero. They have no contact number and no email address that I can find although Groupon claims they have one. I searched Groupon's *** REGISTRATION and found their phone number  listed there as not working. TO ALL PAST AND FUTURE CUSTOMERS BEWARE THAT DEALING WITH ******************** WHEN THERE IS AN ISSUE TO NOT EXPECT GOOD SERVICE.THE ONLY THING GROUPON IS GOOD AT IS HIDING.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon February 16 and when I went to use it with the merchant they refused to use it and refused to honor it because groupon labeled the coupon inaccurately and discrepancy between the merchant and groupon (the service was labeled as a small with the merchant and groupon but the merchant told me I should have purchased a medium for it to be valid). I reached out to groupon for a resolve and they spoke with the merchant and agreed to a credit with groupon. When I asked for full refund( 86.40)to my credit card it was denied due to their policy. Im looking for a resolve with the refund to my card due to the misleading nature of this purchase.

  Business Response

  Date: 03/31/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and confusion caused. I understand how frustrating it must have been to encounter this situation when you expected to enjoy the service without any issues.
  
  To further assist you in resolving this matter and ensure we handle it appropriately, I will need more details related to the voucher in question, as it appears to be linked to another account. In accordance with Data Protection regulations, I'm unable to proceed without additional information. I've sent you a direct email requesting this information, and I kindly ask that you respond at your earliest convenience.
  
  Once I have the necessary details, I will carefully review and address your case to explore the possibilities for a satisfactory resolution.
  
  Thank you for your understanding and cooperation. Please let me know if there's anything else I can do to assist you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this Groupon for a service for ordering online *********** from a third party. The fine print did not state that it's unavailable to be shipped to my state of **************. When I went to redeem the Groupon it is unredeemable because of this shipping issue. I would like a full refund to my original form of payment.

  Business Response

  Date: 03/31/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for any frustration or inconvenience caused by this situation.
  
  Upon reviewing your purchase, I would like to point out that the deal page and purchase page include the Fine Print section, which states, "Primary options not valid for residents of **, **, **, **, **, **, **, **, and ******." Unfortunately, as ************** is listed, the deal is not valid in your state.
  
  As an exception, our team has already processed a refund in the form of Groupon credits for this purchase. While we understand your request for a refund to your original form of payment, we regret to inform you that we are unable to proceed with that option in this matter, as the voucher was outside cancellation period.
  
  We appreciate your understanding and hope the Groupon credits can be applied toward a future purchase. Please do not hesitate to reach out if you have any further questions or need assistance with redeeming your credits.
  
  Thank you for being a valued customer, and we truly appreciate your patience.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unsubscribed from emails multiple times and declined emails on the app. I chatted with someone multiple times and I was told I have been unsubscribed and the emails would stop. I have the most recent email sent from groupon saying the emails would stop. Since then I have gotten 2 more emails within 24 hours. I have all my emails between me and groupon.

  Business Response

  Date: 03/31/2025

  Hi Ateia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience caused by the ongoing issue with promotional emails.
  
  Upon reviewing your concern, I understand that despite several attempts to unsubscribe from Groupon emails, you continue to receive them. I deeply regret this and assure you that your feedback has been forwarded to our technical team. They are actively reviewing this matter to resolve the issue at the earliest.
  
  Once the team has resolved this issue, you will no longer receive promotional emails from us. We appreciate your patience and understanding as we work on addressing this matter for you.
  
  If you have any further questions or require assistance, please feel free to contact us.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23120412
  
  I am rejecting this response because: I received an e-mail today from Groupon. I attached a screenshot to show the date and time received.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/07/2025

  Hi Ateia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience caused by the ongoing issue with receiving promotional emails from Groupon.
  
  Upon reviewing your concern, I understand that despite your efforts to unsubscribe from Groupon emails, you continue to receive them. I deeply regret this situation and want to assure you that your feedback has been forwarded to our technical team. They are currently reviewing this matter in order to resolve it as quickly as possible.
  
  We are taking necessary steps to ensure that you no longer receive any emails from us. We truly appreciate your patience and understanding as we work to address and resolve this issue.
  
  If you have any further questions or if theres anything else I can assist you with, please dont hesitate to reach out. We're here to help.
  
  Thank you for your continued patience and for being a valued customer.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the status of my refund for the escalated case ******** in the amount of $1,540.45 of 23 fraudulent purchases that someone made from my account without my permission . There were over 23 purchases from my Groupon account. Someone hacked in. Asked through Groupon chat to change my email" which was missing just one letter so it looked very much this close to the original email", and then they made 23 purchases from my Groupon bucks that were in my account. They changed my password from the Groupon account so all correspondents were going to the fraudulent hackers email that they put on the account of **********************. I have been dealing with this for over a month with Groupon with them to just keep saying that they're going to give me a less$ amount then of what the $amount was supposed to be and they keep escalating it because I won't accept the lesser $amount of what my Groupons bucks were.i have screen shots of the chats, from the person stole my Groupon books. Several chats that this person did with Groupon when asking to change my email once they finally got that to be changed. That's when they started making purchases and refunds and purchases and refunds and purchases again. So I have several chats from that point when that hacker got into my account and was inquiring to make purchases all the way until now when I've been trying to get this resolved and my money back.

  Business Response

  Date: 03/31/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced regarding the unauthorized purchases on your account. Ensuring the security of our customer's information is our top priority, and we take situations like this very seriously.
  
  We employ industry-standard security measures to safeguard your data. For more details on our privacy and security policies, please visit: *******************************************. This issue was escalated to our internal team and after a comprehensive review we have resolved the issue with the unauthorized purchase using your Groupon account As a precaution, we have removed the credit card on file from your account.
  
  To further protect your account, I have also sent you a separate email with steps to reset your password. If you do not see this email in your inbox, please check your spam folder. We strongly recommend updating your password immediately, using a strong combination of uppercase and lowercase letters, numbers, and symbols. Once updated, you can securely log in at ******************************************************************. If you are using a shared or public computer, please remember to log out after your session.
  
  Regarding your Groupon Bucks balance, I have thoroughly reviewed the transactions, and the balance is correctly reflected in your account. As a precautionary measure, orders placed from the end of 2024 were flagged and subsequently refunded by our system. You currently have a Groupon Bucks balance of $1,137.78.
  
  If you believe there are unauthorized transactions that were not refunded, please provide the associated order numbers, and I will be happy to review this further.
  
  We truly appreciate your patience and understanding, and Im here to assist you in resolving this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a windows 24 lifetime membership from groupon that had a guaranteed no hassle refund within 3 day of purchase for any reason. The program would not load to my computer and caused it to freeze up until it eventually caused it to shutdown. I emailed Groupon and they want a screenshot of an error which is not possible since my computer shutdown when I tried to load the program. Groupon is not upholding their hassle free refund as Promised.

  Business Response

  Date: 03/31/2025

  Hello Kamra,
  
  Thank you for contacting us through the Better Business Bureau. Ive reviewed your recent comments and all internal correspondence with Groupon. I also sent you a reply via email from **************************.
  
  Regarding your complaint: I completely understand your frustration, and I apologize for the inconvenience caused. However, since the voucher is marked as redeemed, the 3-day refund policy does not apply in this case. Your issue has already been escalated to our Resolutions team, and the merchant has confirmed that the product was sent to ********************* on March 21, 2025.
  
  If you have any further questions or concerns, you may reach the merchant directly at ************************************.
  Please let me know if there's anything else I can assist you with.Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

  
  
  Best regards,
  ********
  Manager|Groupon Customer Support

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets to *********** on 3/22/25. Informed of a new deal on 3/26/25 for $15.00 less per ticket and including a meal voucher. I was informed by customer service that my right to a refund expired on 3/25/25 and they would not honor the new offer.

  Business Response

  Date: 03/31/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for any disappointment or inconvenience youve experienced.
  
  Upon reviewing your account, I can confirm that you purchased 4 vouchers for the Williamsburg deal. You requested a refund to purchase a new offer, but unfortunately, the deal you selected is categorized as non-refundable. As per our policies and the conditions agreed upon by the merchant when they featured the deal on our platform, once the purchase is made, the amount you paid is transferred to the merchant, who holds the payment. For this reason, we are unable to process a refund on our end.
  
  We always strive to ensure that customers have access to all relevant information about the conditions of a deal before making a purchase. If there are any changes to the event, such as rescheduling or cancellation, we will proactively reach out to you and other affected customers with updates.
  
  We truly appreciate your understanding in this matter, and were here to assist if you have further questions or need any additional support. Please do not hesitate to let us know how we can help.
  
  Thank you for being a valued Groupon customer.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a gym. The gym refuses to honor it and says they have been trying to be removed from Groupon for a while and directed me to Groupon for a refund. I asked for a refund from Groupon and they will not refund me, only offer credits. It is not my fault I purchased something Groupon offered that is not valid. This is the second time this has happened so I have no faith Groupon deals purchased will be honored, so I do not want Groupon credits, I want a full refund to my original form of payment.

  Business Response

  Date: 03/30/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Regarding your order #********** - 10 Cycle, Barre, or Yoga Classes at MINT, I understand your concern and sincerely apologize for any inconvenience this situation may have caused. I want to assure you that I have escalated your issue to our resolution team for further review.
  
  Please note that while we usually receive updates quickly, sometimes it may take up to 7 days to conduct a thorough review with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.
  
  We truly appreciate your patience and understanding during this process. Should you have any further questions or concerns in the meantime, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/06/2025

   
  Complaint: 23112662
  
  I am rejecting this response because the companys response just acknowledges that Groupon customer service has elevated the issue but does not provide any resolution.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/10/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any frustration caused by the delay in resolving your issue.
  
  As per your request, we escalated your case to our resolution team under Case #******** and have been awaiting an update. During this time, I personally reviewed your case with our internal team to ensure that we addressed your concerns appropriately. We greatly appreciate your patience as we worked towards a solution.
  
  I am happy to inform you that as a result of the escalation, our resolution team reached out to you on April 4, 2025, and provided a self-service refund link. I hope that you would have missed that email.
  
  I am attaching you the refund link below for your reference:
  
  To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: ************************ before accessing the refund options through the following link: ****************************************************************
  
  Here, you can choose your preferred refund method:
  
  -Groupon Credits: These are simple to use and will never expire on our website, so you can find another great deal soon!
  
  -Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.
  
  Please note that refunds will only be issued for the amount paid, excluding any applied discounts.
  
  Avoid refreshing the page or reopening the link, as this could cause it to stop working.
  
  If you encounter any issues while trying to use the refund link, please do not hesitate to reply to this email, and we will be more than happy to assist you further.
  
  Once again, I apologize for the inconvenience caused, and we appreciate your understanding. We are here to help, and we want to ensure that your experience is fully resolved.
  
  Thank you for allowing us to assist you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12 I purchased a 2 month supply of oral semiglutide from Champion ***************** for ****** I also had to pay ***** for shipping. When I received the product I was amazed to see that the total mgs contained were 8.4 (told to me by Champion, a screenshot is attached). The normal dose is 2.5 per week. When I tried to get help the merchant refused to help. I have tried repeatedly to contact Groupon with no response. Please help.

  Business Response

  Date: 03/30/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Regarding your recent purchase of oral semiglutide from Champion Health & Wellness. First and foremost, we sincerely apologize for the confusion and frustration caused by the discrepancy between the product you received and your expectations.
  
  We understand that your normal dosage is 2.5 mg per week, however, after reviewing your order, we regret to inform you that we are unable to process a refund for this transaction. The deal you purchased was for a total of 8 weeks' supply, which corresponds to 8.4 mg, as per the terms of the deal. We understand that this may not align with your usual dosage, but unfortunately, we can only offer the product as stated in the deal you selected.
  
  As a gesture of goodwill, we have already credited your Groupon account with $67.35 in credits on 03/25/2025, which can be used toward future purchases. We hope this can help to alleviate some of the inconvenience caused.
  
  Once again, we sincerely apologize for any misunderstanding, and we appreciate your patience and understanding in this matter.
  
  Please dont hesitate to reach out if you have any further questions or concerns.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had accidentally ordered the same thing off of Groupon twice, which was chuckee cheese ***** family pack I used the first one and tried to get my money back for the one not used, they said they couldnt give it back but sent me a voucher to use, when I tried to use it it didnt work and when I tried to get ahold of them, they are not getting back to me. I either just want a voucher that will work or my money back. This is just ridiculous and its been nothing but trouble with them.

  Business Response

  Date: 03/30/2025

  Hi Alyssa,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Regarding your recent ***** *. Cheese purchase, I apologize for the inconvenience you've experienced with the order and the voucher issue.
  
  Upon reviewing the details associated with your email address, ************************** I was able to locate only one order #**********, which was for the FLASH SALE Family Play & Pizza Package, purchased on February 7, 2025. This order appears to have been used.
  
  However, I am unable to find any records of the unused voucher you are referring to. To assist you further, could you please provide the following information?
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Once I have this information, I will be able to investigate further and work on resolving this issue for you as quickly as possible.
  
  Thank you for your understanding and patience. I look forward to your response and am here to help resolve this matter.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support