Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,852 total complaints in the last 3 years.
1,317 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon TEM # ********** They informed me that I needed to redeem the Groupon to make a reservation, even though no services had been performed yet. I asked how I was supposed to know which Groupon to buy and what services I needed without a consultation. ***** suggested that I send a photo via text along with my desired services, and he would let me know which Groupon to purchase. Alternatively, he mentioned that I could buy the service directly through him instead of going through Groupon. I expressed that I felt more comfortable purchasing through Groupon, but I just needed clarification on which service to choose. He advised me to buy the most expensive Groupon, assuring me it would cover everything I wanted. Since there was only a $15 difference, I agreed. When I arrived with my girlfriend, for whom the services were intended, I was assigned to a young stylist named ****** I found it odd that her license wasn't displayed, which is a requirement by state law. I explained the services we wanted. However, upon pickup, I was disappointed to see that the work hadn't been done as discussed, and my girlfriend's hair was an entirely different color than intended. We had only requested brown highlights, but instead, it appeared to be fully dyed. I mentioned that I had been advised to purchase the full-color option even though only partial highlights were supposed to be done, and *****, who had been at the front desk, understood this if the stylist had any questions. I was shocked to see the drastic change in color. ***** was equally surprised and said it was a misunderstanding. They arranged a return appointment to fix the issue, but when I returned, they wanted to charge me $65 to correct their mistake. Concerned, I requested to see the stylist's license, but they couldn't provide the **** license. I quickly told my girlfriend that we needed to leave, and I decided to handle the issue through Groupon and the ***** as something didnt seem right.
Business Response
Date: 04/20/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this email finds you well. I am truly sorry to hear about your disappointing experience with this deal. Your feedback is incredibly important to us, and I genuinely appreciate you taking the time to share your concerns.

It sounds like you encountered several challenges, from the initial confusion around which Groupon to purchase to the service not meeting your expectations.

At Groupon, we strive to ensure every customer has a positive and seamless experience, and I regret that this situation fell short of the high standards we aim to uphold.

While were unable to offer a refund once a voucher has been redeemed or used, I want to assure you that your concerns have been shared with the appropriate teams so we can take necessary actions to prevent future occurrences.

As a gesture of our sincere apologies, I have added $15 in Groupon Bucks to your account. These are valid for 180 days and can be used toward any future purchase on our platform. Unfortunately, any further refunds for the redeemed voucher may not be possible from our end without the merchant's approval, which we were unable to secure at this time.

We truly value your continued support and hope to provide a much better experience moving forward. If there is anything else I can assist you with, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/22/2025

Complaint: 23222968

I am rejecting this response because:

The response Groupon received from customer service was false and was untrue. At no time was there a complementary in-person consultation offered I had to either purchase the Groupon and redeem it or pay using a credit card over the phone to reserve the appointment. The only complementary consultation offered was done by phone and through text. They told me to purchase the most expensive Groupon that it will cover all services needed.

I am asking for a refund for the following reasons:
1.They did not provide the services as promised.

2.Both the salon and the stylist were in violation of state rules. Per the Florida Administrative code rule 61G5-20.004 (1) the salon license and legible copy of the most recent inspect sheet is to be displayed in a conspicuous place visible to the public upon entering. This was not anywhere to be found.

3.The hairstylists is required to display their license at their workstation with their current license or registration certificate visible while performing services. The certificate must include a 2by 2 photograph taken with the last two years and be permanently laminated. This was also not visible and anywhere to be found.

4.When the manager asked for the license ***** said we dont have to provide this to you. Which contradicts the state rules.

A full refund must be issued since I dont believe the services were performed by a licensed hairstylist and the Florida Administrative Code were not followed at the time of service.
Regardless of the Salons false replies they did not follow the state of Florida Administrative Code while performing the services and a full refund is due.
In accordance with legal requirements, I am formally seeking to submit a claim against Groupons liability insurance for the damages incurred by engaging and selling services from a vendor that was not appropriately licensed.

Please inform me of the procedure to initiate a claim against Groupon.

Perry

Sincerely,

Perry Johannesburg
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Groupon to reserve airport parking on April 5 for $33.31. My flight was cancelled. I notified Groupon and they did refund me the $33.31 for the parking to my AMEX account. But I also noticed that there is a $15.19 charge from Groupon that I did not authorize.
Business Response
Date: 04/22/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding the recent charge of $15.19 on your account. We truly appreciate you bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience this situation may have caused.

We completely understand how frustrating this experience must be for you, especially following the cancellation of your travel plans. Please know that we take these matters seriously and have conducted a thorough review of your account activity.

After carefully reviewing the transaction in question, we did not find any signs of fraudulent activity on your account. However, we recognize that mistakes can happen, and it's certainly possible that this purchase may have been made unintentionally or during the original booking process.

Our records show that the voucher associated with this $15.19 charge was marked as "redeemed" on April 5, 2025, at 10:21 AM CDT. This redemption status indicates that the voucher was used. Unfortunately, once a voucher has been redeemed, we are unable to process a refund as per our policy, which considers the service as fulfilled.

We understand this may not be the outcome you were hoping for, and we truly regret any inconvenience caused. If you have any further questions or if theres anything else we can do to assist you, please dont hesitate to reach out. We are here to help and ensure you have a better experience moving forward.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 04/24/2025

Complaint: 23222255

I am rejecting this response because: I was never told about a $15.19 fee when I booked my parking at ************** using Groupon.

Sincerely,

***** ********
Business Response
Date: 04/27/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any confusion or frustration youve experienced.

Upon reviewing your concern, I would like to clarify that the $15.19 fee you mentioned is related to a McAfee Total Protection 1-Year, 3 Devices purchase (Order #**********) made on April 5, 2025. This charge is associated with the McAfee deal, not your Newark Airport parking booking. It is not an additional fee for your parking reservation.

I hope this helps to clarify the situation. If you have any further questions or need additional assistance, please feel free to reach out, and well be happy to assist.

Thank you for your understanding, and we appreciate your patience.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 04/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hi,
You can close this case. After some research, I found where that Groupon $15.19 came from. I had charged something a while back for $15.19 from Groupon. What confused me was that charge just recently popped up as if it was part of my other Groupon charge.
Thank you VERY much for your efforts.
Enjoy the day,
*****

Sincerely,

***** ********
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12, I purchased **************** software from groupon. Same day, I was able to install and activate with no issue. 36 days later after daily use with zero problems, the activation key is no longer valid. I contacted the merchant who kept leading me in circles for software that I now realize must be not legitimate. They refuse to resolve the problem or refund the money and are horrendously unprofessional. Groupon *** is also being useless and refusing to solve the problem, even though they facilitate this merchant through their system in what is clearly a scam selling illegal ********* licenses.
Business Response
Date: 04/24/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the difficulties youve encountered with your **************** purchase. I completely understand how disappointing and frustrating this situation must be, especially after everything was working initially.

In order to assist you further, Ive looked into the details, and it appears that the purchase was made through a different account. To ensure we remain compliant with Data Protection regulations, Ill need to confirm a few details before proceeding.

I've sent a direct email requesting this information, and kindly ask that you respond at your earliest convenience.

Once I have the details, I will carefully review your case and follow up with the appropriate resolution.

Thank you for your understanding and patience..

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/27/2025

Complaint: 23221665

I am rejecting this response because they just keep offering a new download of illegitimate **************** instead of providing a refund. Groupon clearly does not care about its customers nor selling legitimate products.

Sincerely,

***** ********
Business Response
Date: 04/29/2025
Hi *****,

Thank you for reaching out to us and sharing your concerns. I genuinely understand how frustrating this situation must be for you, and I sincerely apologize for any inconvenience you have experienced.

Upon carefully reviewing your case, I can confirm that our internal team has reached out to the merchant on your behalf. The merchant has assured us that they have resent the product. I kindly ask you to check both your inbox and spam folder for any recent communications or updates.

As your voucher has been redeemed and the product key has been sent, we are unable to process a refund for this purchase. Nonetheless, I want to assure you that we take these matters very seriously. Our merchants are thoroughly vetted to ensure safety and authenticity.

If you face any further issues with your order, please do not hesitate to contact the merchant directly at ***************************************************************.

Please know that your comments will be forwarded to the relevant team for further review. Your insights help us identify areas where we can improve and ensure a better experience for our customers in the future. We work closely with our merchants to uphold our standards, and your input is crucial in this process.

Thank you for your understanding and patience. Please let us know if there is anything else we can do to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/29/2025

Complaint: 23221665

I am rejecting this response because they just keep sending me the exact same email saying that they can't issue a refund and with a link to download illegitimate software to my computer.

Sincerely,

***** ********
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this voucher on the evening of March 28th to use on March 29th. The fine print said that it could be used in up to one year. I was using in less than 24 hours. When we got to the location, we noticed that the original prices were less than the supposedly discounted Groupon pricing. Plus, when I tried to use the Groupon, it said it was expired. See attachment. It expired within 20 hours of me purchasing it. I tried to resolve on live chat. First they said it would be escalated to management, but I went back to chat on 4/17 and their response was: I can see that this ticket was purchased for Mar 29, 2025 event.Please be informed that once the voucher will be marked as expired after event ******* stipulated by our policy, we are regrettably unable to facilitate a refund, credit, exchange or accept a return under these prevailing circumstances.We extend our apologies for any inconvenience caused by this issue.BK Please let me know if you have any questions or if I can be of further assistance.****** K 4:54 PM Again, the voucher expired within hours after I purchased it. I would like a full refund. See details page from Groupon. Attached.
Business Response
Date: 04/20/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've encountered with your recent Groupon experience. We truly value your business and appreciate you bringing these concerns to our attention.

Regarding your pricing inquiry, I completely understand your concern about the value of the deal. Please be assured that it is never our intention to mislead our customers.

Retailers, including our featured merchants, may list the same services or products at varying prices depending on their platform and pricing policies. When determining our deal values, we consider suggested pricing from reputable online retailers and manufacturer websites, where applicable. For exclusive Groupon offers, we strive to ensure our prices remain competitive by comparing them to similar offerings.

Our goal is always to provide outstanding value both locally and online. That said, if you're ever not fully satisfied with the value of an item purchased through us, we offer a 30-day return window from the date of delivery for eligible items. Please note that return policies may vary depending on the item, and we always include those details on the deal page for your convenience.

As for your concern regarding the voucher expiration, I want to sincerely apologize for the confusion and the inconvenience caused by the unexpected expiration shortly after purchase. I have escalated your case to our Resolution Team for a full and careful review.

Typically, we receive updates promptly, but in some cases, it may take up to 7 business days as we work closely with the merchant involved to ensure a fair and accurate resolution. Rest assured, we are actively reviewing this matter and will keep you updated as soon as we receive more information.

We greatly appreciate your patience and understanding, and we're committed to ensuring this is resolved appropriately. If you have any further questions or if there is anything else I can do to assist you, please do not hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 04/22/2025

Complaint: 23219667

I am rejecting this response because: It says they are still looking into it. But it is not yet resolved, it's still an ongoing complaint.

Sincerely,

***** ******
Business Response
Date: 04/27/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the ongoing frustration this matter has caused.

I would like to assure you that we are actively working to resolve your concern. Our team reached out to the merchant on the same day your complaint was received, April 20, 2025, and we also followed up again today, April 23, 2025. We are currently awaiting a response and approval from the merchant in order to proceed with the resolution.

We completely understand the urgency and seriousness of your request and deeply regret the delay. Please be assured that we are closely monitoring this case and will provide you with an update as soon as we receive a response from the merchant.

We appreciate your understanding during this time and thank you for giving us the opportunity to resolve this matter appropriately.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 04/29/2025

Complaint: 23219667

I am rejecting this response because: Again, this is just an update, this is not resolved.

Sincerely,

***** ******
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for $84 from from cosmetic rx and my Groupon never appeared although the $84 has been taken from my account on 4/16/25. This is the 2nd time there has been an issue with Groupon. I also bought a house cleaning coupon last year for $100, but there was no way to redeem it after I was sent an access code. I'm tired of being ripped off by Groupon. I thought it was a better company.
Business Response
Date: 04/22/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry to hear that you're having some trouble finding your Groupon.

I see that you have since contacted our support team and your concern was addressed, and you were provided a PDF copy of your voucher.

Additionally, I see that this is the first order in your account, so I could not find the previous voucher you were referring to.

If you have more than one Groupon account associated with different email addresses, that might be causing some confusion with where the voucher can be accessed from.

If you can confirm the order details for the cleaning coupon you purchased last year, or the email used to make that purchase, along with the exact issue you faced with using it, I will be happy to review that for you.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Groupon from Groupon on April 11, 2025. Since then I have been unable to contact the merchant to redeem the coupon, I get a server does not exist message, and my 4 attempts to contact customer service at ********************** have all failed.
Business Response
Date: 04/22/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: Im sorry to hear that youre having trouble contacting one of our merchants and that you faced difficulties reaching our support team.

Our Customer Support team is available 24/7 and is well-equipped to help with any issues. You can contact them anytime using the following link: ******************************************.

Ive checked the account associated with the email address ********************* and do not see any purchases linked to it at this time.

If you could please confirm the email address used for the purchase in questionor provide any additional order details that may help us locate itwell be happy to further assist you with your concern about reaching the merchant.

Thank you for your understanding.

Best regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 05/01/2025
Complaint: 23216994

I am rejecting this response because: Their customer service claims are false. I have tried repeatedly and no agent is available. Further, they claim there are no purchases with my email. That is the email associated with my account and clear as day in my profile where all my purchase are listed. Their claims are false. Thank you.

Sincerely,

****** Bond
Business Response
Date: 05/02/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry that you're still encountering issues with reaching support but I can confirm that our help page is functional and the options to contact support are available.

Regarding your order, please note that we've provided the information about your registered account under the email linked to your submission on BBB, which is ******************************.

There are no orders placed with this email address. If you are able to view them in your profile, could you please share the order details like the order number or the redemption code?

Since no order specific information was provided with your initial request, we have only been able to check your email address, which is not associated with any purchase.

Thank you for your understanding.

Best regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 05/05/2025

Complaint: 23216994

I am rejecting this response because:

I can clearly show the email I used to purchase. And the purchases made on my account. Their response is clearly false.

Sincerely,

****** ****
Business Response
Date: 05/17/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment along with all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for getting back to us with the additional screenshots.

I noticed in one of the screenshots that the Groupon Bucks section is listed as "C$", so I checked your email for Groupon Canada and was able to locate your order.

Your initial request was received through the BBB as a U.S. customer. Since you have an account registered with the same email on **************************, we initially reviewed that account and found that there were no orders associated with it.

After locating your order on *************************, I reviewed the details and confirmed that this offer requires redemption directly through the merchants website, rather than by contacting them. For your convenience, Ive included the redemption steps below:

Redemption Instructions

Go to this page: ************************************************************

Ensure your basket is empty before starting (please remove any items that may already be there).

You will see a box labeled Apply free course code.

Enter your voucher code (be careful not to include any spaces).

Click Apply.

The course(s) will be added, and the price will be reduced to $0.00.

Proceed to checkout.

If you already have an account, sign in. If not, you will be prompted to register.

Once complete, your course will be available in the *************** section of your account.

If you have any questions or need assistance, please contact the provider at ************************* Note that the coupon retains its promotional value after expiration.

Voucher Code: FF4F59D6BE

If youve already attempted these steps and encountered issues that led you to try contacting the merchant, please share the specific error message or a screenshot so we can investigate further from our end.

I hope this helps. Please let me know if you have any other questions.

Best regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 05/19/2025

Complaint: 23216994

I am rejecting this response because:
As I responded to the email I received from Groupon, they arent even answering or providing information about the right product I ordered. I complained about the Ayurvedic medicine course with a completely different provider than Centre of Excellence. They arent even addressing the original complaint! Why????? Why is it so difficult to get in touch with their customer service? I still cant. Yet they respond to the BBB emails no problem. Its ridiculously horrible customer service.
Sincerely,

****** ****
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift in December of 2024 then groupon said that person couldnt use it so they refunded it to my original groupon account. Then phone blacked out. I had to get a new phone couldn't get into any of my old accounts. I started a new groupon made a ***** purchase. In meantime it took for ever for groupon to go thru both accounts and still refuse to either refund the 70. Or put a credit. Its unfair to me to have to thru this much for just one company refusing to be understanding and realizing I had no control over this
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 19, 2025. I purchased a coupon from Groupon for bowling for 4 at ******* in Edmond ** with my husband credit one credit card. I never received the email with the purchase. I tried to contact Groupon and could not get a hold of anyone because you need the email of purchase to get the coupon. I tried to dispute it with my credit card but they sent something to the credit card stating I had used it. This is a lie and I have never been to that establishment. The coupon was charged for $38 which may not seem like a lot but imagine if they are doing this to a lot of people. I also tried calling Bowlero and they told me they needed the coupon to redeem it. Groupon makes it hard to contact them. I will never use them again.
Business Response
Date: 04/22/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment, along with all internal Groupon correspondence, and have also responded to you via email from **************************.

Regarding your complaint: our Customer Support team is available 24/7 and is well-equipped to assist with any issue. You can reach out to them anytime through this link: ******************************************.

Upon reviewing the details, I see the order was placed as a guest using a different email address: *************************** Since this email is not associated with your registered Groupon account, the confirmation email was sent to that address, and the order isnt visible in your current account.

To access your purchase, please sign out of your current Groupon account and sign back in using the email above. If you havent created a password for that account yet, you can do so by selecting Forgot Password.

Once logged in, go to My Groupons (or My Purchases in the mobile app), and youll find your voucher there.

Regarding the dispute we received for this transaction, wed like to clarify that we never stated the voucher was redeemed. In fact, we confirmed that it has not been used.

The dispute was submitted under Goods and Services Not Received. Our response addressed this by showing that the voucher was successfully delivered and remains available in the account. Since it hasnt been redeemed, the service has not yet been claimedmeaning it wasnt denied, just not accessed.

Our goal was to demonstrate that the service is still available, not that it was already used.

Thank you for your understanding.

Best regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tickets to a circus on Groupon on February 27. The circus is this Saturday, April 19th my tickets are not in my Groupon account. I have tried for two days to get in contact with Groupon. They have no phone number anywhere.Theyre only customer service online has questions and answers. There is no spot for me to put in a question or a complaint, I worried they are scamming people by selling goods and services, but never providing them
Business Response
Date: 04/22/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

I've found this purchase, but it looks like you have had checked out as a guest and provided a different email address for this order. This is the reason you're not seeing this order under your account.

The email used for this purchase is ***************************** To access your order, please sign out of your Groupon account and sign back in using the email address above and the password corresponding with that account. Then, head to My Groupons (or My Purchases on the mobile app), and you'll find your voucher there.

Since this was a guest order, you might also have to register your account if you haven't already. You can enter your email address **************************** on the sign in page and use the forgot password option to register the account.

I hope these details help. Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card was charged when I tried to purchase a massage but the transaction was not completed because I did not receive the voucher.I have attached the charge to my account by ********************** on 4/6/25.
Business Response
Date: 04/22/2025
Hello Ananesia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

I've found this purchase, but it looks like you have two accounts created with different email addresses. This purchase is in your account associated with ************************** To access your purchase, please sign out of your Groupon account and sign back in using the email address above and the password corresponding with that account. Then, head to My Groupons (or My Purchases on the mobile app), and you'll find your voucher there.

To prevent this from happening again and to comply with our Terms of Use, I would recommend closing the duplicate account--this also means deleting all of your data associated with that account. You can do this by heading to our Privacy Portal make sure you're signed in to the duplicate account first, rather than the account you'd like to keep--and selecting "Delete all my data," and then confirming when you're ready. If you have other vouchers or Groupon Credits there, be sure to use those first (or you can print the other vouchers), as they'll be permanently erased when the account is closed.

If there's anything I can do for you in the meantime, just let me know.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 05/01/2025
Better Business Bureau:

The matter has been resolved. Thank you for your assistance.
Sincerely,

******** ****

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