Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon **********************, Customer Service,Regarding:******* ****************************************************************** ************** https://www.miaverymassagewellness.com Up to 25% Off on Pampering Package at ******* - Ladies Day Out For 2!!! 60min Full Body Massage, 45 min **************** Facial, 30 min Foot Spa Bath Purchased on July 22, 2022Item # ********** (Redeemed on July 26, 2022)Below is the proceeding of the compliant:DO NOT USE THIS BUSINESS FOR YOUR HEALTH AND WELLNESS NEEDS --- RUN! They are very unprofessional and scammers. I do not typically leave reviews as I am pro small and local business. I ordered a Groupon from this spa and the experience has been anything but relaxing. In fact, I purchased this as a gift for my sister. What I have learned during this experience is Groupon is also not the company they used to be. Their customer service at one point was impeccable. What follows is my experience with ******* and Groupon.From Me The merchant marked the Groupon redeemed although service was not rendered. This is the 10th time I have contacted Groupon customer service with no remedy. I would be happy with a credit for other purchases. Most importantly, the issue is currently how I have been treated during this ordeal. I have been a Groupon customer for many years and have never been treated by Groupon or a merchant with such disdain. All I ask is for someone to return my resources to me in some manner. I just spoke with the merchant who has claimed that Groupon has not contacted her (although Groupon indicated they did). ****** indicated that she did not redeem the coupon although the online portal indicates that someone from her business did. Groupon customer service reps asked me to reach out to the merchant, which I did on multiple occasions to ask for remedy.

  Business Response

  Date: 09/05/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 08/17/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17730438
  
  I am rejecting this response because:more could have been done to satisfy the customer in a prompt and professional manner. The treatment by GROUPON, ZenDesk, and the ******* was beyond reproach. Additionally, I was offered Groupon Bucks when I should have been offered a refund since in the payment clause I am able to do so if service was NOT redeemed.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to groupons site and saw a deal for ****************** tickets. Before purchasing I went to their refund policy and it said under local that you have 3 days to return. I did not see that there was another disclaimer about final sale until I purchased the product. I contacted them immediately within a minute of the purchase because I did not intend for this to happen but they all cant assist me. I even suggested just a credit and they can cancel the transaction but they also told me they couldnt assist me. After I read in some reviews of people not being able to use their groupon and they would not work with me on my reasonable request. I feel that is misleading that there are some final sale items -- which have not been used and there are some that are not. They just have a section just for final sale disclaimer rather than having segments of their return policy addressing each scenario. its very confusing even for someone that checks their policies.

  Business Response

  Date: 09/05/2022

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a Groupon promotion that I received via email. The promotion was for a one month Phentermine voucher and online live medical consultation. The amount paid on Friday August 5th was $39.99 after a $10 voucher. I received an email from the merchant after purchase: "If you do not qualify, then you will not receive anything from us and you must request a refund directly from Groupon as we do not have access to your payment method. Please check your email inbox and spam folder within 1-3 days." I never heard anything back from the merchant after filling out the medical forms online.When contacting Coupon for a refund, I was informed online that since I paid through Apple Pay, they cannot refund me BACK THROUGH APPLE PAY. ONLY THROUGH GROUPON COUPON VOUCHER.I do NOT want to deal with your business again and am NOT interested in a coupon voucher refund. Groupon was able to TAKE MONEY FROM APPLE PAY-YOU CAN REFUND BACK VIA APPLE PAY.I want my refund applied back to the original payment method used for the promotion. Your merchant did not follow through - I should not be penalized because you have shady merchants who cannot fulfill paid orders.

  Business Response

  Date: 09/05/2022

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel with Groupon on 6/28/2022. When I arrived at the hotel for my 8/7/2022 reservation, the hotel had no record of the reservation. We had to contact Groupon whose only customer service is a live chat or email. I contacted the live chat and they said they would escalate the claim. I then got an email saying my problem would be resolved within a week. Without any information, the hotel could not pull up our reservation. For two weeks now I have been trying to contact Groupon about this issue and they have been less than helpful. I have spent countless hours trying to contact the company for a refund but even a mention of that word makes their customer service stop responding to me. I have been trying to work with them for almost 2 weeks now and finally got a response today with no updates n

  Business Response

  Date: 09/05/2022

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My identity was recently stolen. A fraudulent charge of $750 showed up on my account from Groupon. After reaching out to them they said their investigation shows no fraud and refused to give me a refund. I sent them a copy of the letter I got from chase and *********** that my identity had been compromised and they simply sent me an email essentially saying tough luck. This is criminal and an embarrassment for the company. My credit card company is working on this on my behalf but you would think a company has the decency to be kind to a victim of fraud and refund the money especially since no product or service was received. I will never buy anything from this company nor would I recommend them. They dont even have a customer service line where you can talk to a human. Every communication is via email and its sporadic over serval days.

  Business Response

  Date: 09/05/2022

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for any confusion. Your original order was placed with a combination of Groupon Bucks and the credit or debit card on file with your account. The Groupon Bucks portion of your refund has already gone through and can be found by visiting www.groupon.com/mybucks.
  
  The remaining portion of your refund was successfully processed on 08/17/2022, but it can take your bank a few days to route the funds and post them to your account. If you still haven't seen your refund after 10 business days, please contact your bank directly.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have a Groupon account.I had ****** "Groupon bucks on this account. Groupon tells me I don't have this money but will not talk on the phone and via chat, they say it has been used for purchase but will not give that or times of and the purchase made **** I have told them I don't make any purchases had 137 on Groupon bucks but they say I don't -I do .!.. and they are just keeping my money and ****** might not seem like much but to me it is and the principal of it that they can just steal someone's money and not be accountable for that infuriates me. I have had these Groupon bucks sitting for a long while, which means they may have just decided to absorb them thinking its only ****** and that's acceptable to steal but it's not I have screenshots of chat and they just get offline and say they will talk to a supervisor they don't use the phone so I have no recourse,I know they have taken my money they no it and I have no way of any recourse here Please help me I live off 800 a month as this loss of ****** just because they can't find it in there system giving me know valid reason won't say why it s gone won't say what purchases when made it not ok ...Please help me

  Business Response

  Date: 09/05/2022

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I am extremely sorry for the confusion. As we informed in the ticket ******** August 22:  Upon checking your account, I notice that exchange bucks of $134.25 was issued as a mode of refund dated 08/16/2022 for the Shopping cart ID ******************. 
  
  On the same day, the same bucks were used to purchase the deal 1000-143328-223129 .
  
  I hope this would clear the confusion. Please let us know if you still need further assistance from us. 
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** | Purchased on Jun 20, 2022 Groupon for smog check service at ****************** - *************************************************************************** - *********** Order Total: $27.00 --I arrived at the vendor's shop and their equipment was under renovation. They told me they could not perform the service and that I needed to request a refund from Groupon. I have spoken with Groupon via chat without success. I have sent them numerous messages, which have all been ignored. I cannot find a phone number to call and cannot continue to speak into a void.

  Business Response

  Date: 08/30/2022

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 08/27/2022.
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charge for multiple purchases when I only made one purchase. These are duplicate charges and I have tried to speak to a rep in a live chat to resolve this issue but I am being told that since the sales are final there is no refund. I contacted customer support immediately after the charges were placed in my account.

  Business Response

  Date: 08/30/2022

  Hello Crystal,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However I am able to offer a one time exception in this case.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visiting ********, ** for the weekend so decided to purchase a groupon for a ghost tour. We arrived at the location on the groupon before our start time of 8 pm but when nobody ever showed we called the number and were given a different location to go to. We were told that Groupon would not update the address and the tour guide would wait for us. We arrive at the 2nd location only to find still no tour guide. We were then sent a text to go to the pink house. so our entire group then walks to this 3rd location only to find absolutely nobody there either, We called the number back and are told the tour guide should be there but he was not. We asked to have a refund and they said ok they would cancel the order and we would be refunded within **** days. More than 10 days went by and we did not receive a refund. We contacted groupon via chat and they said there was nothing they could do and to contact the company the ghost tour was through. We contacted the company the tour was through and they say to contact groupon. We paid groupon 150 and we did not get to do the ghost tour. We would just like our money back.

  Business Response

  Date: 08/30/2022

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 08/25/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was closed due to their claim that I violated their TOS. I tried offering an explanation as to why my account *** have been deleted but I have to receive a response from them. I had almost $200 worth of Groupon bucks that I would like to be refunded to me in my original form of payment.

  Business Response

  Date: 08/30/2022

  Hello Carolina,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17721199
  
  I am rejecting this response because:

  I dont agree with this assessment and I believe Groupon was mistaken in assuming I violated their TOS. Upon further research, it is well known that Groupon is notorious for closing users accounts and taking their money unjustly while giving the user no chance to appeal their decision. Offering no warning or a chance for an appeal and instead immediately closing a users account and taking their money, allows for Groupon to abuse their system. The fact that Groupon makes it hard to contact customer support and recently got rid of their phone line and email support only confirms my statement.
  
  
  As mentioned in my BBB complaint, Im requesting the balance I had on my account to be returned to me in my original payment method since I no longer have access to the site. If not, I will be contacting the Attorney General and a taking legal action to ensure my money is returned to me. Ive been a Groupon user for almost a decade and never have I intentionally violated Groupon's TOS, which leads me to believe this was at best a misunderstanding that warrants a swift reversal.
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/12/2022

  Hello Carolina,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17721199
  
  Hi,
  
  
  Im writing this email because I filed a complaint with Groupon after my account was unjustly closed. Ive done business with Groupon for more than a decade with no issues, however, about a month or so ago my account was abruptly closed and my Groupon Credits were gone. After inquiring why, I was told by different Groupon reps on ******** Chat, and Email that Groupon identified a violation of our Terms of Service. After reading said Terms of Service, I can only conclude that my account was closed because I tried purchasing multiple Groupons that were a 1 per person deal. I wanted to offer an explanation as to why this may have happened, but Groupons **************** informed me there is no option for an appeal. I find this surprising since it allows Groupon to close accounts with no consideration for their customers or their purchases. Upon further research, I found that there are many Groupon customers who have suffered the same fate as I have (see photo attachments below). 
  
  
  Im writing this email to you because Groupons **************** has not been helpful in getting my account and Groupon Credits back. I am offering you an explanation as to what may have caused my account closure in hopes that I can somehow appeal Groupons decision and continue on purchasing future Groupon deals. If my assessment is correct as to why my account was closed, I want a chance to defend myself and prove to Groupon that I have nor have I ever intentionally done anything that violates Groupons Term of Service. If the reason for my account closure was that I tried purchasing multiple 1 per person Groupon deals, I attempted to do so because there was an issue with my connection and I assumed my first purchase didnt go through after the status of my Groupon never changed from processing. I cant imagine why a simple user error would warrant such a harsh response from Groupon. 
  
  
  In my original complaint filed against Groupon, I requested for reimbursement of my Groupon Credits to my original payment method. I am now requesting that my account and Groupon Credits be reinstated so that I can continue doing business with Groupon and purchase future deals. Please dont let this simple misunderstanding ruin the integrity of Groupon as well as its ****************. My hope is that I can finally put this issue behind me and continue utilizing Groupons services.
  
  
  My Groupon account email: *******************
  
  
  Thank you, 
  ***************************

   

  (I emailed this to the *** of Groupon, Mr. *********************** as well in hopes of escalating this issue to corporate).

  Business Response

  Date: 09/19/2022

  Hello Carolina,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support