Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1000-143234-339120 1000-143267-094987 1000-143431-439959 1000-143448-325925 1000-143461-319193 I wasn't able to use this Groupon and I contacted Groupon cs when they said they;;ll issue a refund no refund have been issued, I would like refund back to original payment method

  Business Response

  Date: 09/22/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GROUPON IS A SCAM.I purchased three Groupons for a gym class and was told my the merchant that I could not use them anymore and to contact Groupon. I spoke to 5 people on the chat and they were unhelpful. They told me they needed to "investigate this further and speak to the merchant" when the merchant also tried to contact Groupon via email AND chat. Groupon is UNCONTACTABLE. After the numerous times I tried to use the chat and try to call (DOES NOT WORK), leave an email (NO RESPONSE), I have given up. I have emails that say "Hi!We are so sorry that we haven't had a chance to get to your email yet! We're working as quickly as we can to respond to everyone, and we promise a real person will get back to you soon. We really appreciate your patience and apologize again for the delay. If you have any additional information to include in your request, please reply directly to this email.Regards,The Groupon Customer Support Robot"and NO reply. When I reached out again, after about 10 times, I finally got a response from ******* the manager. This response says that one of them is expired and I Cannot be refunded for it. Well, obviously?! Have you considered how long you've left your customers and merchants with silence?? I do not blame the merchant. It's on Groupon. I will no longer use this. Horrible experience. They do not care about their customers at all. I now want all of my $692.10 I have left in my Groupon Bucks back in addition to a full refund of those 3 Groupons. One was $139 and two were $111.20. The total I need back is $1053.50. I will attach proof that the merchant has been trying to explain that I did not use my groupons and should be refunded for them.

  Business Response

  Date: 09/22/2022

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I can confirm that your order was refunded to Groupon Bucks on 09/08/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 17932718
  
  I am rejecting this response because: I cannot afford to loose the money I spent on something I did not get. It is imperative that I receive a full refund. I spend $100 and as I did not get what I paid for; I need the full amount refunded. Offering $40 "Groupon Dollars" does nothing to make the situation right.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/22/2022

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, I'm so sorry your experience with this Groupon Getaways deal didn't go well. Your feedback is always appreciatedit's used to evaluate our services and partnerships to help ensure that your next Groupon experience is more enjoyable.
  
  To help make things right, I've issued $40.00 in Groupon Bucks to your Groupon account. Theyre available immediately and can be applied to future purchases until they run out. You can see your Bucks balance in the corner of your My Groupons page.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 17932718
  
  I am rejecting this response because: Offering 40% of the money lost in " Groupon Dollars" does nothing to right the situation which was wronged by Groupon. This does not make the wrong whole or right. This is still highly unethical.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/27/2022

  Hi *****,
  
  I understand that you are not satisfied with the previous responses you have received in previous contacts, but we have made every effort to assist you and provide you with the best solution available in this situation. However, I am unable to assist you further with your specific request and we consider this matter resolved.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 17932718
  
  I am rejecting this response because: Groupon 100% has the power and means to refund the amount I paid for product I did not receive. This in no way shape or form was done.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel stay through Groupon. When I got to the hotel they could not find my reservation and had no room to accommodate me. They sent me to a different hotel, which was not satisfactory and not what we had paid for or expected. I reached out to Groupon the very first night I was there. They told me to check out of the hotel before they could do anything. So I checked out and booked new accommodations in a different hotel. After that Groupon could not tell me if they would refund me or what the next course of action was. I started multiple conversations on their live chat witch customer service representatives. None of them could provide me with any answers. Finally they said my case would be escalated. I received an email confirming this but then received a follow up email that just said to start the live chat again. I did this and was told it should be resolved in a week. This was two weeks ago. *** sent emails started chats and have searched and searched for someone to talk to over the phone. I am extremely dissatisfied with Groupons customer service. We did not receive the product we purchased through no fault of our own.

  Business Response

  Date: 09/21/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I can confirm that our system processed your refund successfully on 09/07/2022.
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-19-2022 I purchased a duct cleaning coupon from Groupon through my credit card which I have a copy of my bank statement. On 08-26-22 I went to Groupons site to redeem my coupon and their website said: I had no coupons, I've never had any coupons and I have no expired coupons. I just redeemed a coupon with Groupon in March of this year. It appeared that my whole account information had been wiped out. I made multiple attempts to contact Groupon through their chat option (the only option). I took time to write all all my information sent it too them. Waited a day till they sent me an email which resumed on live chat, and they gave me the same request to fill out my information... I told them I wanted to speak with someone and that I wanted a phone number to call. The chat person said there is no number to call and that I had to continue my issue with chat. I told chat I was not going through all of that again and if they couldn't get me a phone number to speak with someone I was going to the BBB to file a report. Currently I have $49.00 I can prove I paid to Groupon, they have wiped online account with them clean. I am unable to reach customer support in a meaningful way. (chat is wash rinse repeat) Stressful is putting it mildly. Can you help?

  Business Response

  Date: 09/21/2022

  ****************,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 17921525
  
  I am rejecting this response because: This deal that Groupon continues to advertise is for CASH back in the form of a credit to my credit card that you have on file; a credit of Groupon Bucks is not cash and if there is nothing of value on the Groupon deals that I want it is of no value to me. And I am not asking for a credit to my BANK as you state, but to my credit card.  To say that you have no way to do that is not true, because back in Jan. 2022 I had the same problem and as you can see in my file (and in attachments here) someone named ********************** sent my problem to a special department on Jan. 30 and on Jan. 31 I received a response from ***** saying the credit was sent to my credit card and I did receive this.  So it can be done. Perhaps you could contact Vnair or ****************** since they know how to process this to my credit card.
  Sincerely,
  
  ******************************** live agent. And they are wrong regarding there is no ************* the cash back. I have had this problem with Groupon+ at least twice before and after enough complaining, my case was sent to a team of specialists that handle that kind of issue and on Jan 31, 2022 an agent named ***** did credit me what I was entitled to (at that time, $12.35 and $9.37). If Groupon is not able to fulfill its advertised cash back, and is only able to give Groupon Bucks, they should not advertise cash back. Yet they continue to do so. It would seem this is like false advertising.

  Business Response

  Date: 09/21/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Unfortunately, we only have the option to issue cashback from our end in the form of a credit. We are not able to issue it to your bank account.
  
  I can confirm that we've issued a $65.79 Groupon Bucks on 08/31/2022.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Business Response

  Date: 09/27/2022

  Hello *****,
   
  My apologies for any trouble.
   
  Even though this offer is advertised as cash back, we are unable to issue a refund to the card. Due to the fact that you did not receive cash back to your card, the only solution we could offer was Groupon Bucks.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Groupons April -July 2022. I have had to trade some in bc the business I bought a service from was unable to preform the service or was unable to schedule me for over a month. The way a trade works, you dont get refunded your actual money but get it back in Groupon Bucks to spend on a new deal. There is a time limit for this exchange, if you do not make a new purchase, it reverts back to the original place. You no longer have the deal but can spend your Groupon bucks for reg price offerings (products or services). So this is not great, especially when the location close to me is no longer open. My problem is, when I tried the 1st of Aug to log into my account to use some of my Groupon bucks, I was unable to log in. I tried to reset my password and it said my email address was not associated with any account. I checked to make sure, all my purchases were sent to my email, the one I was trying to logging in with, and they were. I emailed them with my issue and received a robo answer that they would email me within 24 hours. A week later no reply, so tried again, sent email and used their chat feature. After spending at least 30 mins, giving this person my purchase amounts & dates and my bank info (last 4 digits) he comes back and said my account had been deactivated for suspicious behavior. No one contacted me about this. I checked my bank and only the charges I made were there. I requested a real person contact me. He said that was not possible but would get an email. Nothing for a month. I emailed again with what I am telling you and I got another robo response saying be patient they are trying to get to everyone. My problem is my bought deals have probably expired (I cant see the dates bc it is on my locked account). And I have $250 to $300 in Groupon bucks. I did get a reminder email to use one of my deal bc exp was coming up, guess my email is actually an active account, I just cant log in. need this resolved! Thanks

  Business Response

  Date: 09/20/2022

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've passed your message on to our team of Account Specialists, who will be able to offer you expert help. They will contact you as soon as possible via your ************************** email account. To make sure you receive the message, please add the address ************************************** to your email account's safe list, just so it doesn't end up in your junk mail folder.
  
  Thanks for your patience as we look into this.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/05/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was hoping I wouldn't have to file a complaint with BBB but the vendor for the ***** machine was extremely challenging as well as, Groupon. I find it extremely odd nobody can reach your business by phone and get nothing but run around messages and no resolution. No refund. Just aggravated replies. Thank you for the speedy reply and refund. Both items were non working items. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/20/2022

  Hello Jermica,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************s, I wanted a refund for the second order and asked again for someone to call me (see email). On Sept 1, I sent another email with screenshots showing the 8 active tickets in my account and 4 tickets still in 'processing' stage with no order number showing that some kind of error occurred (still on my page today) to prove that this was a groupon system error. I received a reply from ********* again on Sept 2(see email) saying I only had one active order (wrong), no 'processing' orders (wrong), duplicate order was cancelled (wrong) and I was no longer eligible for a refund. I responded again asking to speak to a supervisor via phone. Supervisor ****** emailed me today stating he was unable to issue me a refund and could only offer me Groupon Bucks. I replied to ask if he looked at my screenshots; no reply as yet. I need to be refunded my money to my Paypal account for the duplicate order in the amount of $159.96! Please see all attached documentation.

• Initial Complaint

  Date:09/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 17918503
  
  I am rejecting this response because:I have no idea where this refund went to.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/20/2022

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 09/08/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Business Response

  Date: 09/29/2022

  Hello 
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I can confirm that our system processed your refund successfully on 09/08/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. 
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************