Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,869 total complaints in the last 3 years.
1,333 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 3rd, 2023 I tried logging into my Groupon account and it looked as if it had been reset. None of my past purchases were showing and my Groupon Bucks of a little over $300 (from a refund I received back in August 2022) were gone. I have had a few email conversations with Groupon about this and each time I hit a dead end because they tell tell me "In order to reactivate your account" I have to give them Credit Card information (The name on the credit card, Last 4 digits of your credit card, Expiration date of your credit card, Type of the credit card ****** MC, AmEx, etc.), and Billing address of your credit card). They also say "We need the requested details to investigate further. Without the details, we will not be able to fix the issue." The problem with this is I use paypal when I shop at Groupon. Which means groupon does not have my real credit card information. Paypal does not share that information with merchants when you make a purchase. They mask it. Groupon is basically trying to steal my money. They are asking me for information they dont even have and are making it nearly impossible for me to get back my groupon bucks to my account. Because of this unnecessary trouble they are giving me, they should just refund my money back and then I just wont use groupon again if this is how they operate and i wont every have to go through this trouble again.
Business Response
Date: 01/19/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that your account has been reactivated. Please visit www.groupon.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/20/2023

Complaint: 18719227

I am rejecting this response because:

Groupon has still not made this correct yet. I logged into my account using the same Hotmail email I used for the BBB. The account still was not "activated". I did not see my $313.92 in the account and i do not see my past purchases. I received some responses from two groupon agent. The first said my account was reactivated. I responded and said my money was still not there. A second agent responded and said my account had been reactivated and the account email is ************************* I responded and said that is not my email address. I have only ever used my Hotmail email to purchase deals on groupon. That agent said they were forwarding my response to their "Account Specialist" to help me. I have not received an email from them yet. I doubt they will help. The Account Specialists are the agents who kept asking me in the beginning to provide a credit card number when I only use Paypal to pay for deals.

I do not want to have groupon bucks anymore. I would like a refund to my Paypal account so i dont have to use Groupon again. It doenst seem like Groupon knows why they deleted/deactivated my account and dont know where my funds are.

I have attached the email conversation from Groupon yesterday.

Sincerely,

*************************
Business Response
Date: 01/25/2023
Hi,

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the refund.

Sincerely,

*************************
Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have literally been robbed for $500 by Groupon. I ordered four items only one was delivered in a 10 day. There is nobody to talk to you they say they have live chats but when you respond to a chat, it takes them a half hour to respond to you. It is a scam above all scams. It is amazing. This is happening.
Business Response
Date: 01/19/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

Regarding the order ********** I can confirm that our system processed your refund successfully on 01/13/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Regarding order ********** Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of earrings and they showed up damaged. I asked for a replacement however they will not issue that until I send back the existing pair. I don't trust that I'll receive the replacement so I requested a full refund to purchase elsewhere. I keep getting the run around and they will not provide a return label. Every time I try to chat with them (no phone available per their reps), I'm mysteriously disconnected. This has happened twice now. It appears they're unwilling to resolve my issue.
Business Response
Date: 01/18/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration. In conversation #******** the merchant sent you a return label and promised that after returning the order, they will send the replacement. If you prefer the refund, please contact the merchant in the same conversation and inform them about it.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Customer Answer
Date: 01/19/2023

Complaint: 18716490

I am rejecting this response because: Ive yet to receive any return labels. I also did not receive confirmation I would get a replacement and my email requesting that confirmation was unanswered. As was my email requesting a full refund instead. *** now spent time I dont have on trying to get a resolution and am happy someone is finally responding. I am requesting a full refund and something to account for time and energy spent on this matter. Why would I reach out to the merchant when I have no means of doing that? The order was placed and fulfilled by GROUPON. Groupon should be resolving this matter.

Sincerely,

*******************************
Business Response
Date: 01/23/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Once again I apologize for the inconvenience. I see that in conversation #******** the merchant was responsive and provided assistance. They have sent you a return label twice. According to tracking the return label was used to send the item. Could you confirm if you sent the order back to the merchant?

I look forward to hearing from you.

Regards,

*****
Manager
Groupon Customer Support
Customer Answer
Date: 01/23/2023

Complaint: 18716490

I am rejecting this response because:

Sincerely,

*******************************

Hello,
How many times do I have to mention I have not received a return label? Its not in my inbox and its not in my spam folder.

You apologize for the inconvenience. But arent offering to fix it or compensate for the inconvenience and time spent on resolving this issue.

When I wasnt receiving the responses from the merchant (sent through Groupon?) or labels I reached out to your chat where I received even less help and still no resolution. Hence the BBB complaint.

Getting the run around on retuning an expensive product. Seems very convenient.

Hope that helps clarify my issue.
Business Response
Date: 02/07/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am resending you a return label. It is attached to email we will send you on ********************** To make sure you receive the message, please add the address ************************************** to your email account's safe list, just so it doesn't end up in your junk mail folder.

The merchant agreed to send the replacement once they will receive the item back.

Please confirm if you were able to open the attachment with the return label.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had placed an order with Groupon on December 30th for $100.00, and asked for a refund the next day (December 31st) once I realized the services I was paying for were not even available for months and located in a household rather than an actual business front like Groupon advertised. I received an email from Groupon on the 31st stating the refund was processed. I was told that it would take either 3 to 5 business days or 10 total days for the refund to be processed back to my account. It has been past both and still nothing. I contacted my bank and they told me a refund has never even been begun to be processed from Groupon. I have multiple support chats with Groupon stating a supervisor tried to email me, ARN numbers, etc., none of the information they are giving me adds up or has any proof behind it of even occuring. I simply just want my money back. They have no right to it. At this point this is pretty much theft by deception until it is resolved.
Business Response
Date: 01/18/2023
Hello Jordyn,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 01/16/2023. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 01/19/2023

Complaint: 18711340

I am rejecting this response because:I did eventually receive my refund, but I did not use any different type of payment method or source. My refund took over 18 days, and I was repeatedly told it was already processed to wait an extra 10 business days. The email I received initially said I could receive it in 3-5 business days and up to 10 days. That I could receive it sooner if I had good karma. I received another email 18 days later that said my refund was processed again and it was immediately processing in my account.

Sincerely,

*************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family booked a trip through Groupon to go to **************************************** on 12/26/22 to 12/27/22. Unfortunately we could not go due to the deadly blizzard that hit our city that same weekend. While I understand the cancellation policy this blizzard set forth unforeseen circumstances which were out of our control. We were under a travel ban and it was illegal for us to drive to the hotel as well as our roads and driveway were buried under 6 feet of snow drifts. As well as the international bridges were closed. I called the hotel several times to see if we could reschedule and the hotel said because we booked through groupon it was up to groupon to request the change. Groupon has given me the run around for the last 2 weeks with no resolution as to being able to reschedule our trip or provide me with a refund as this blizzard was an act of god and completely out of my families control.
Business Response
Date: 01/17/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 01/15/2023.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:01/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12-25-2022, I ordered four portable electric wall plug-in heaters from Groupon. On 12-30-2022, I received one. I notified Groupon, ***************** They said the 3rd party vender would call me back within 72 hours. They never called. I have notified Groupon 2 more times, still no call from 3rd party vender. Groupon is refusing to refund my money. The order number is 1000-144759-312937.
Business Response
Date: 01/13/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully for three items that were not delivered, on 01/13/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a groupon customer for over 10 years. I have used my account every month we like to travel and it helps out finding things to do in the area. Well in November i went on looking to buy Christmas presents to my surprise my account had just disappeared with over $150.00 in Groupon cash. I have made a number attempts to have this resolved. I start with Chatbots and get told it's going to get escalated but all i get is a email 2 day later that someone is working on it. I reach out and get nothing so I go back to the Chatbots I've been doing this back and forth for 2 months now all they tell me is. " I will pass your message on to our team of Account Specialists, who will be able to offer you expert help. They will get back to you via email as soon as possible" How long does it take groupon to actually care about their customers that are being robbed by their own hands? What kind of business has it turned in to?
Business Response
Date: 01/13/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. Your issue is escalated in conversation #********. Please continue the interaction with the Account Specialist, they will be able to assist you.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a private (group ****** for 2 me and my husband) surfing learning session on this business. Then during the learning session it was not private at all (with other students) and the instructor failed to perform the described service since there are other students. Due to lack of service provided me and my family got injured during the session. I am demanding the business to response to the services they failed to provide and provide refund for the session. Groupon order #****-144092-749174.
Business Response
Date: 01/13/2023
Hello Yorba,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
stop sending me emails it wont let me unsubsribe even after multiple tries
Business Response
Date: 01/13/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've unsubscribed this email address, so you'll stop receiving Groupon promotional emails within 72 hours.

Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may also receive an email if we update our privacy statement or our terms of service.

You can manage your subscription and email preferences in the "Subscriptions" section of your account.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 01/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted, unsuccessfully, to use a promo code that was emailed to by Groupon and was posted in their app. The code didnt work at all. I entered it in all caps and small caps as was suggested by a representative but it didnt work. On December 29, 2022 I began communicating with representatives using their chat option, thus far nothings.been resolved and todays January 3, 2023. They refuse to honor their own promo code and despite chatting with several representatives nothings been done.
Business Response
Date: 01/13/2023
Hello Chaleste,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Unfortunately, we cannot determine what prevented you from successfully purchasing the product with the additional discount.

To make up for the discount, I've gone ahead and issued $10.00 in Groupon Bucks to your account for use toward your purchase.

This credit is available in your account immediately and expires 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right. You can also find your balance in the My Stuff tab of our mobile app.

For future reference, you can visit our Troubleshooting FAQ ****************************************************** to read more about the terms of our promo codes, and our Promo Code FAQ ****************************************************** for information on the types of promotions we offer.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.