Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, Ive had an account with ********************** for many years. The other day my account was deleted for no apparent reason and when I asked why I was told that I was in violation I have 224 Groupon bucks in my account and they will not respond to tell me why the account was closed, and whats gonna happen to my money I have not violating any rules, and I find this to be absurd.. I am requesting a money order or a check for $224 from Groupon. If theyre going to keep my account closed for no apparent reason they wasnt even able to tell me what I did wrong attached is my last purchase, which I traded in which left me with a balance of $224. This is wrong with Groupon is wrong I was told not to use that website and I just think that this is discrimination and if they dont want me to use their side thats fine I just want my money on my account reinstate it so that I can buy and purchase whatever I want and then Ill get off the site.
Business Response
Date: 06/26/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any trouble and completely understand your concern.

For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your account. This decision cannot be appealed.

If you have additional questions about our Terms of Use, you can read them by going to ***********************************************************.

Upon violation of Terms of Service, you may forfeit any Groupon Bucks in your account regardless of whether you earned or received Groupon Bucks through a Promotional Activity, Refund, or a Groupon Gift Card.

I truly appreciate your understanding.

Regards,

*****
Manager
Groupon Customer Support
Customer Answer
Date: 07/05/2023

Complaint: 20164864

I am rejecting this response because:
Hi I just saw this email and the matter has not been resolved. Included in this email are some emails from Groupon which shows that the Groupon company unredeemed two of my vouchers that were worth $88 apiece totaling $166.. I had 58 dollars in the account from previous purchases. One of the screenshot shows were several purchases were made, and were not authorized by me, but they were immediately refunded. Something has been going on with my account for a while.
Sincerely,

****** ******** *******************
Business Response
Date: 07/07/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for contacting us. I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service, we will not review this decision for reversal at this time.

Thank you for your understanding.

Regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2023

Complaint: 20164864

I am rejecting this response because:

Sincerely,

****** ******** *******************
Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have used Groupon for approximately four years at our business. Two years ago, we closed our bank account and opened a new account. Thus, the last two years Groupon sales have not been deposited into our account. I have attempted to contact somebody at the company for the past four months. They have a call-center outside of *****************, and they claim somebody will call us back but they never do. I am seeking to find a customer service representative, anyone at the corporate office that can help us change our checking account information. If I had a phone number of someone to call other than the mercantile helpline, which is received overseas, it would be helpful.
Business Response
Date: 06/26/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our [support content](******************************************************/support).

If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!

Regards,

*****
Manager
Groupon Customer Support
Customer Answer
Date: 06/27/2023

Complaint: 20164644

I am rejecting this response because: I have already reached out to the merchant sales group. I am requesting a phone call, from a manager in ***************** who can fix this problem.
In short here is the issue: the Groupon account was set up by a person who is no longer with the company. He has not been with us since 2018. The only way the merchant group will help us is by sending an email to the email account on file who is the employee no longer with us. I need someone to change the email administrator for this account so I can change the checking account info. Please call me at ************** if you really want to help.

Sincerely,

***********************
Business Response
Date: 06/29/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

The merchant Center is best equipped to help you. Please contact with them: ******************************************************

If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:06/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use Groupon to run discounts for my cleaning business and I noticed that the date that usually receive our deposit was delayed. I didnt think anything of it but after a few days after I reached to the merchant Department and expressed my concerns. They assured me the funds were deposited. Well after a few more days, I called back and yet still was told to the same. Well after about a week, I knew something was clearly wrong. I reached out by phone and got a representative. She was not knowledgeable and was proceeding hang up without a resolution. I kept being persistent and would not allow her to just ignore the issue. After pressing the issue, I said to her please check to see if the account number of the last 4 digits was my business. It was a complete different last four digits. Apparently. There was fraud on my account. Someone changed my account number in the ********************** Admin. I have reached out to Groupon countless times in regard to this matter. They have asked me to send proof I was the owner. I have done all of this. On top of the loss of payment, *** had to pay my contractors out my my personal account. Below is one of the commutation:Hi Clover,We have received response from internal team.And they are stating that the payment not been rejected and cannot be reissued at this time. Please follow up with your bank's ***************** for locating the funds.If you have any queries please contact us. Kind regards,************ Groupon Merchant Operations This is the amount due to my company that still have not received. Its been a whole month. I do not trust this company anymore. They not only force business to give higher discounts but they take an addition discount of the pay. By the time, we receive pay, its so low, after paying our workers. The business barely makes profit. May 8, 2023#********/825Processed$438.01 Example of pay $228.15 Adjustment -$74.76 Payment total $153.39 I am in covenant with God and judgement will come.
Business Response
Date: 06/26/2023
Hello Clover,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our [support content](******************************************************/support).

If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a voucher and the vendor will not honor it because they have been trying to get off this site and Groupon doesnt answer them. The say Groupon is selling this for $549.00 and the actual price of the treatment is $1800.00 I submitted the issue on June 2nd and today I got an email from ******* who looked at the investigation (which I submitted June 2nd) and confirmed the vendor will not honor it, she offers me Groupon credit (email below). I have been clear from the start, I DONT want Groupon credits, since I dont want to buy anything further from Groupon. I want my money back. There is nothing I want to buy with Groupon, I think I am have been clear with them on this.Groupon is aware that *********************** doesnt want those vouchers to be sold and Groupon keeps selling them. That is called fraud. I logged in right now 06/08/23 4:34p.m. and they are still available to sell.Order #********** purchased 04/28/23 $549.00 on cc #**** for: *********************** Microneedling at ***********************. Four Options Available located at ******************************************************************************************* I have asked multiple times to speak to someone on the phone, and the answer was we cant until further notice.All phone number I find to Groupon are ither disconnected or dont work.I need help, this is not penny's. I think they are trying to run out the clock out on the voucher so that they can say its expired.Purchased on April 28, 2023 Expires: August 26, 2023
Business Response
Date: 06/23/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***********************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a service-oriented Groupon offer, for which I was tremendously unsatisfied. For several weeks now, I have been told I would be receiving a credit back to the credit card I used to buy the service, which still hasn't happen. I end up dealing with a different person every time I ask about it, and they keep insisting the credit has been issued, which it hasn't. I keep being told that I need to check with my bank about the credit, but this was paid for via a credit card.
Business Response
Date: 06/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/23/2023

Complaint: 20161885

I am rejecting this response because: his reply does not solve the issue, just directs me to address it with Groupon via email, not via the Better Business Bureau. I have also replied to him via email and if the issue is resolved, I will close it out with the Better Business Bureau.

Sincerely,

***********************
Business Response
Date: 06/26/2023
Hello *****,

My apologies for any trouble.

Please be kindly informed that we've escalated your case internally and our internal team should handle your issue properly. Your refund should be reflected in 14 days.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/26/2023

Complaint: 20161885

I am rejecting this response because:
I have been promised a refund within a certain timeframe quite a few times, and none of them were followed through on. As I mentioned earlier, once I receive the money, I will mark the complaint as being resolved satisfactorily.
Sincerely,

***********************
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased on Dec 19, 2022 a Groupon for ********* Wraps (Ceramic Window Tinting for a Full Car) which expires on June 18, 2023. My daughter (who I bought it for) tried to use it on May 6th, 2023, and she was informed that the company was no longer accepting Groupons, and instructed us to ask for our money back. I did just that, and I was told by Groupon that I can only get a credit for $300 for my Groupon account, that I cannot have a refund. Apparently they have a policy about refunds because of my "original form of payment," whatever that means. To be clear, I didn't just cancel this and try to get my money back. Groupon sold a service that they couldn't deliver on, and then refused to refund my money. I don't care what their policies are, if they can't deliver on a deal, they should give my money back!
Business Response
Date: 06/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for an oil change on 5/31 with Valvoline. At this time I informed the company I needed to do an engine flush. I was told they do not have that service, however, the manager said "he can provide an older recipe that is similar." Only to find out that did not help or work! In fact, it made matters worse. My vehicle since then feels to me it does not run the same after an oil change from Valvoline. On 6/1/2023 I had to go to another oil change company that provides engine cleaning services along with an oil change! I need an immediate refund. I have repeatedly to reach out to Groupon on their website and unfortunely their website has not been working for customer support to be contacted. Thank you
Business Response
Date: 06/23/2023
Hello Tonnisha,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unethical business practices! I have been trying unsuccessfully to get my refund of over $600, to no avail! Their customer service is terrible and doesnt even seem to exist! Ive tried to call Groupon as well, to no avail or help in any way! They keep sending me emails requesting more and more information which was already provided to them. The merchants that offer these Groupon discounts sometimes are already closed for business permanently, they wont honor the Groupon, unable to contact them at all, dont honor any appointments, etc. Groupon has terrible business ethics! Its no wonder theyre laying off thousands of employees. Be very wary if you want to purchase what seems to be a great deal! Very unhappy customer!
Business Response
Date: 06/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

Could you provide me your email account on **********************? I will be able to look at your issue and provide further help.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 07/31/2023
Complaint: 20161627

I am rejecting this response because:
Whom it may concern,
My complaint against Groupon, Inc. has definitely not been resolved.
I have not received my refund from them nor they have not been in touch with me by any means.
I just received your letter two days ago.
Thank you for your prompt attention to this matter,

**********;**********;
8523 **************
*******, ** 60617
************

Sincerely,

*********************;
Business Response
Date: 08/04/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: We apologize for the continued trouble with this, but we have not received an update to the details we requested in our last reply.

Since you have submitted this complaint under the email address ***************************** which is not valid, we were not able to find your account and review the purchases you're referring to. We had requested the correct email address used on your Groupon account in our last response.

Once we have that, we will locate your account and assist you further.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a Groupon on April 12, 2023. Groupon # ********** Order is still "processing" as of June 8, 2023. Price $15.60.Reached out aprrox 8x through email. Pretty prompt replies - basically saying "be patient, our team is working on it." 8 weeks seems like a more than generous amount of time to resolve the problem. Reached out through ******** Canned response after 3 weeks of waiting. "Hi , It looks like our system is taking a bit longer than normal to process this order. I'm so sorry for the delay!"
Business Response
Date: 06/23/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Due to technical problems on our side, the pending order has not been reprocessed. Unfortunately, we are not able to determine what caused the error and, as a result, the failure to process your order.

To help make up for your inconvenience, I've issued a $15.60 in Groupon Bucks to your account.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons *************************************************************** page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ferry rountrip ticket from Groupon. However, the ferry line went out of service. Groupon send out email that it was extended until June 29, 2023. However, when I entered a code, it said it was expired on May 29, 2023 even the ferry service went out of service weeks before expiration date. I do not want credit and I would like to get refund instead. Thanks. *** Sorry, we found some problems:Voucher ********** has expired Voucher ********** is valid for bookings between Dec 15, 2022 and May 25, 2023 ********** is not valid
Business Response
Date: 06/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site. However, I am able to offer a one time exception in this case.

It looks like when you made your original purchase, $38.00 was charged to your credit card and $20.00 in Groupon Bucks was automatically applied.

I've just issued you a full refund and returned the amounts listed above to your credit card and Groupon account, respectively. Please allow up to 10 business days for the credit card refund to be reflected on your statement.

The Groupon Bucks are available in your account immediately, never expire, and can be applied to your future purchases. You can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.