Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a trip to ******, when I went to use the voucher code it didnt work. I contacted them and they told me I needed an email from the third party vendor stating the voucher was not redeemed. When I provided the email stating that it had not been redeemed by the third party no one from Groupon got back to me and the trip expired and was no longer available. I reached out to them about a resolution and no one could help me. Theres also no one I can speak to, its all through an automated system. I then put in a dispute with my credit card company, but they were unable to help. So I reached out to them again and they keep telling me the problem is with my financial institution (Discover), but then Discover keeps telling me to go back to Groupon. I have sent over ***************************************************** If they cant refund my money at least give me another voucher, but they have failed to do that as well. Im out of pocket $4500 Im not sure what else to do. I have not taken a trip and they have stolen my money. Can someone please help?
Business Response
Date: 06/23/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that Our Internal Team is still working to get everything figured out as quickly as possible. They will reach out to you via email and respond to case #********* once there's an update.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2023

Complaint: 20158111

I am rejecting this response because:

Please note the case has still not been resolved. First claiming it was due to my credit card company dispute then claiming they didnt know whether the vouchers were redeeemed.

Both unacceptable because I have provided ample proof multiple times that the case is closed with the credit card company and the that the vouchers were never redeemed . See attached communications.

Sincerely,

**************************************
Business Response
Date: 07/14/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem your Groupon as planned.

I checked and see that your issue has been escalated to the Getaways Outbound Team. They are still working to get everything figured out as quickly as possible.

Thanks for your patience, and please let me know if you have any questions in the meantime.

Regards,

******
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2023

Complaint: 20158111

I am rejecting this response because: it has been almost 3 months. They have given zero reasons why I cant get my money back they just keep telling me they are working on it. We are talking about thousands of dollars. They have essentially stolen my money. I couldnt book anything because their vouchers dont work and according to their policy if thats the case then Im entitled to a refund. Thank you again for your help.

Sincerely,

**************************************
Business Response
Date: 07/21/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 07/19/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support
Customer Answer
Date: 07/24/2023

Complaint: 20158111

I am rejecting this response because:
First they said I could get the refund and now they are giving partial and the rest in Groupon bucks. I do not want these, I will never use them or this company they are a bunch of frauds.

Sincerely,

**************************************
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a what I thought was an ****** ****** Valvoline coupon for an oil change *****. turns out the coupon was only good in *********** **********. (The location was set to ****** ****** when I searched for the Valvoline coupon) When trying to recover a refund they replied that I was past the date to receive my money back and would have to receive Groupon bucks. My purchase was made on 06/03/2023 I started to attempt to get a refund on 06/06/2023 within their 3 day refund policy.
Business Response
Date: 06/22/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks for reaching out. I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in the form of a **12 shot & **12 plus lipo, unfortunately because of my health I was advised Not to take the **12 Lipo. I then informed Groupon which I was given a credit of $20 in Groupon Bucks. I never received anything saying/stating that the $20 credit could expire. Although I received emails reminding me of the $20 credit. I visited the app several times looking for something to purchase but didnt find anything at the time until today 06/06/2023 I found a nail shop to use my $20 credit but was unable to find it. I sent several emails to customer support only to get the same message from several different representatives that they couldnt find anything in my account concerning the $20 credit. When I was told to send a copy of my order that gave me the refund there was no sign of my past purchases of the **12 shots at all. Somehow, someone at groupon had to use my bucks because I was not very active on my account or someone at ********************** just decided to erase my past purchases so that I couldnt send proof. All I have is the emails when they were sent to me showing that I had the $20 credit.
Business Response
Date: 06/21/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

You contacted ** in conversation #*********, where we found the second account and provided the email for you. You managed to use most of the Bucks to purchase new order.

If you have any questions please let me know.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 29, 2023 I purchased a Groupon for the Rose ***** This was for a package of five massages for $144. Somehow on May 30th, the following day, the merchant redeemed this offer without ever being in contact with myself. I noticed this a couple of days later and got in touch with Groupon via email (there's no customer service # anymore). There's been half a dozen emails going back and forth between myself and Groupon and they're basically saying it's my responsibility to get verification in writing from the vendor that they redeemed this without my knowledge. I've tried to contact this vendor a few times by email and phone and they don't respond. When I go to their Groupon page all of this merchant's offers are now grayed out. The reviews (which their where none when I initially made the purchase) are all one star (lowest rating you can leave) and all spell out that this is a scam. What I want is my money back. That's it.
Business Response
Date: 06/21/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 06/06/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I logged into my Groupon account and purchased a membership on 6/4/23 around noon. I purchased this with a Groupon credit I received last year from a refund they wouldnt give me cash back for. After an hour of my voucher still saying processing I email customer service. They told me it could take up to 6 hours. After 6 hours I email back and by this point I wasnt able to log into my account. They had deleted my account due to security issues I was told! I still havent received a resolution or my money back!
Business Response
Date: 06/21/2023
Hello Desirae,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

Your issue was escalated in conversation #*********. The Account specialist reactivated the account and confirmed that you were not charged.

If you have any questions please continue the interaction with the Account Specialist.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:06/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am a merchant for groupon. I've been a merchant for almost 2 years now and I have never had a problem. Around the beginning of May I notice my customers groupon vouchers were being redeemed. I contact support and they told me it may be a glitch in the system. I didn't think anything of it. On May 22nd I was supposed to get paid for the vouchers I redeemed but the payment went to a different bank account which isn't the account I had on file. I contacted groupon on May 22nd and they voided the payment. I was told that I would get paid the next day. I never got paid for the groupon vouchers I redeemed. Everytime I call they tell me that they have escalated the issue. This is now June 6th and I have provided services for over 20 customers and I have yet to be paid. I would like some help with this issue.
Business Response
Date: 06/21/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.

The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content ******************************************************/support.

If you require further assistance, reach out to our Merchant Support team from the ******************************************************/support/contact-** page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Nusi Miskdeen
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tickets on Groupon for a concert on June 3rd. The concert was postponed until September. Per Groupon's policy, I can receive a refund because it was postponed. I have requested a refund 3 times and I received a response that says I am not eligible for a refund because of the fine print of the ticket. That is incorrect. I am entitled to a refund per their policy, not fine print.
Business Response
Date: 06/21/2023
Hello Atnena,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 06/13/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to buy the Go City 5-day voucher from June 2nd on Groupon site. Only part of the purchase was made through the system delay, so I requested cancellation and repurchased the ticket with a different ID from the same seller, but the seller said that cancellation is impossible because it is "Final sale."Even if I had agreed that it was 'Final Sale', I wouldn't have bought several extra copies if the process in Groupon hadn't been delayed for hours. I requested the cancellation of the purchase that could not be used because it did not go ahead, not just because I changed my *************************** / Order # ********** | Purchased on Jun 2, 2023, Child Voucher ($160.55)************************* / Order # ********** | Purchased on Jun 2, 2023, Adult Voucher($227.05)- Debit card payment, 'processing' status lasts more than 1 hour. - In cases of # ********** and # **********, I experienced cancellation in the 'processing' status is possible, and I immediately needed vouchers and ordered again, so I asked them to cancel # ********** and # **********. I confirmed that the cancellation request was in the 'processing' state until #********** #********** (other ID, same Debit card ) and was approved. Credit card deals canceled in an hour, but # ********** and # ********** were not canceled with the 'processing' status as several hours later. - This is compulsory sale, and Gruppon must cancel this deal and refund it.I paid for 6 vouchers ($1162.8) for 4 vouchers ($775.2). There are 4 people in my family, and I can't use the 2 vouchers that Groupon forced me to sell.Groupon received 1.5 times the normal selling price. Groupon has to cancel 2 deals and refund me $387.6.
Business Response
Date: 06/21/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one time exception in this case.

A refund of $387.60 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.

Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 05/26/2023 Amount Paid: $211.25 Product Committed: Cologne Account/Order/Tracking Number: #****-145592-433159 The nature of the dispute is that the business sold me a counterfeit product, which is in direct violation of consumer protection laws and undermines the trust and integrity of their operations. To verify my suspicions, I conducted a comparison test with an authentic product from a reputable store, and it was evident that the product purchased through Groupon was indeed a counterfeit.Moreover, I discovered that other customers who purchased the same product through Groupon have also reported it as a counterfeit. This demonstrates a pattern of deceitful behavior on the part of Groupon and highlights the urgency of taking appropriate action to protect consumers from falling victim to their deceptive practices.I have made numerous attempts to resolve this issue with Groupon. However, my complaints have been consistently dismissed with generic responses, leaving me feeling ignored and dissatisfied. I have attached copies of my communication here as evidence of their lack of willingness to address my concerns in good faith.I firmly believe that as a consumer, I have the right to receive a genuine and legitimate product for the amount I paid. In this case, not only did I receive a counterfeit product, but I also endured significant inconvenience, wasted time, and frustration in my attempts to seek a resolution.I kindly request your assistance in mediating this dispute and ensuring that Groupon takes responsibility for their actions. I am seeking a full refund of the $211.25 I paid for the counterfeit product. Additionally, I believe it is imperative that Groupon takes immediate corrective action to prevent further instances of selling counterfeit products to unsuspecting consumers.I appreciate your attention to this matter and trust that the Better Business Bureau will work diligently to address my complaint.
Business Response
Date: 06/21/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Since this item is sold by a third-party merchant, they'll take care of ensuring the fulfillment, delivery, and quality of the item. If you have any questions or concerns about your order, it's best to reach out to them directly. To do so:

1. Head to www.groupon.com/support and sign in to your account.
2. Select your order.
3. Under your order details, use the search bar to search for your issue.
4. Of the help articles that appear, select the one that best matches your issue.
5. Beneath the article, select the link that says "Still need help?"
6. You'll then be presented with the option to email the merchant. Select that option and fill out the form onscreen.
7. Submit the email and the merchant will follow up with you within 72 hours.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/21/2023

Complaint: 20148794

I am rejecting this response because:
The business suggested me to reach out to their merchant. I have already done that on 5/28. I have attached my communication with them within this thread. In reality, this response that the business sent is also a canned response. I reached out to them multiple times (thrice). I get exact same response every time and the outcome is no where near the solution. Their behavior is very 'damn care' to their customers and really do not try to solve the actual problem. Please see my communication with them. I can add more such response from them if needed.

Sincerely,

***********************
Business Response
Date: 06/22/2023
Hello,

In cases like this, we find customers are generally able to resolve their issue faster by reaching out directly to the merchant instead of communicating through our customer support team. Because this order is being fulfilled by a third-party merchant, they are responsible for any issues related to the fulfillment, delivery, and quality of your item.

The best way to get in touch with the merchant is through the steps provided in our previous email. You can also find those steps in our FAQ about Troubleshooting Marketplace Orders ******************************************************.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 2, 2023 I attempted to purchase a Groupon for Great Wolf Lodge buy using a groupon gift card in the amount of $200. The complete total for the groupon was $224.78, with $24.78 was to come from my debit card connected to my groupon account. The purchase was declined, the gift card amount was refunded in groupon bucks in the amount of $200. With using my groupon bucks I purchased another great wolf lodge groupon that totaled $236.00, with $ 36 deducted from my debit card. That purchase was successful.The following day 6/3/2023, I noticed that Groupon reprocessed the original purchase of $224.78 for Great Wolf Lodge directly from my debit card connected to my groupon account. That purchase was unauthorized which left me with two purchases of groupons for great wolf lodge when I only needed one. I had no intentions of using my debit card to make this purchase because I intended on using my gift card that was given to **** tried to resolve the issue with Groupon and they declined to refund me my money in the amount of $224.78. I left an email and started a live chat with an employee, whom stated that they are not able to refund me for that purchase. I was completely unaware of Groupon reprocessing the payment without my knowledge or consent. I would appreciate any assistance with this matter.Sincerely, ************************* ************
Business Response
Date: 06/21/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 06/12/2023.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.