Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have all requested documents via email exchange as well as online text but I can not upload them here. I will send via email and the email address it will come under ********************** Thank you.

  Business Response

  Date: 06/27/2023

  Hello Tee,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thanks for getting in touch!
  
  I'm more than happy to help, but from your email I wasn't able to tell what issue you're experiencing with the deal. If you could provide a little additional information, that would be helpful for me to dig into this further.
  
  Just so you know, you can often find answers to questions by checking the deal page, which includes the Fine Print and other useful details about the deal.
  
  If you're not able to find what you're looking for, definitely let me know and I'll do what I can to help!
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three Groupon coupons.I try to use them the night I ordered them as a gift for thr Gotham cigars and they do not work.So I contacted Groupon they informed me that I was correct and they did not work they were going to contact **** cigars. As of today I have not heard anything back from Groupon I also contacted got some cigars on this site and I still have not heard back from them. They told me my money is nonrefundable unless theres an issue which it states on their website at Groupon I just dont know what to do Im at which ends and now I dont have a gift for Fathers Day either

  Business Response

  Date: 06/27/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets for $48 on Groupon on 03/14/2023 using a **** pre-load debit card, order number 1000-145230-270780, and trade in for Groupon credit on 06/11/2023 as I don't have time for that service. I used the Groupon to purchase a $25 **** club membership using my trade in credit on the day 06/12/2023, order number 1000-145746-266694. My order was never processed and today I found out that my account was deactivated by Groupon. They say that I don't have an account with this email so I can not log in, I also cant register with this email (showing an error), and I still have $48 worth of credits/product in the account. I talked to the customer service multiple times through email but there's no solution yet. They don't have a number, and now I just want to get my money back to my card.I was hoping you can help with this issue. Thank you so much

  Business Response

  Date: 06/27/2023

  Hello Ruohong,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Your issue was escalated in conversation #********* our specialty team reactivated the account and it is ready to use.
  
  If you have any additional questions please continue the interaction with the Account Specialist.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ruohong Shi

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A boat tour was purchased on May 28 2023 in ******* for ********. The total was more and could have purchased directly from company had I known. My receipt shows a total of $82.40 not the $112 I was charged.

  Business Response

  Date: 06/27/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ******** **************** We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The person (at ***************************** Salon) actually told me and my 13 and 10 year old girls to get out of the salon, yelled cuss words and F words at us and then went ahead and redeemed the Groupon. Judging by the reviews he has done this multiple times with Groupon without rendering any services, and Groupon not only refuses to do anything about it but also adds insult to injury by refusing to refund. Details -I purchased a Groupon coupon for ********************************** Salon ************* and scheduled an appointment for my 13 year old. He cancelled the appointment citing health reasons (which appears to be quite common for all Groupon appointments, based on the reviews) but I went ahead and got it rescheduled. On the day of appointment this person who runs a one-person ***** got agitated when I asked him to not color the roots and stick to the back of her head (since we were worried about allergies). I then asked him if he could just color the ends which further infuriated him, and he told us that we were done. "She may be your daughter but I'm the stylist and I'll do what I want" was what we were told. When asked if we could get a refund he told us that he didn't care about it and that it was between me and Groupon and told to GET OUT. As we were exiting the place he even yelled out some F words at us . We then went ahead and wrote a review about the experience on yelp and Nextdoor, which resulted in tremendous support form our local community. This person then texted us telling us that we had damaged his door and wall and that he'd turn us over to the police if we did not take down the review (screen shot of texts attached)When we contacted Groupon we were told that the merchant had redeemed the coupon and that a refund couldn't be processed. (screen shot of chat attached). Groupon may want to stand by abusers and child tormentors, that is their business practice and right, however the refund for a service that was not rendered ought to be our right.

  Business Response

  Date: 06/27/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for PatrickG & Co. Salon. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20177847
  
  I am rejecting this response because the claim has not been settled yet. Neither the financial institution nor Groupon has refunded the cost of this Groupon.
  
  Sincerely,
  
  Nandana

  Business Response

  Date: 06/30/2023

  Hello,
   
  I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20177847
  
  I am rejecting this response because:

   

  We have already filed complaints regarding Groupon with the state Attorney General, FTC and BBB as well in addition to requesting the bank to work with Groupon to refund charges. In all these cases it is Groupon that needs to correct their policy and set the customer straight. Saying that the Attorney general or the bank or BBB or the President of ** should pay me back since I filed a complaint with them appears to be ridiculously incorrect. Even in the case of the financial institution the dispute is between Groupon and me with the bank being the mediator.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $150.50 Groupon for SB STUDIO microblading that consisted of two sessions. The 1st redeemed March 25th looked horrible, and I was beyond mortified. My brows looked awful, and were now tattooed on my face horribly uneven. In order to not look like a complete freak I had to draw them back on my face to even them out. They were so uneven that in order to make them look presentable I had to make them three times the normal size. I complained to "artist" immediately after and she assured me that they would look better after a couple weeks and that when I came back I would just need a couple touch **** Since I'd never had microblading, I believed her. She repeatedly told me she had years of experience. The day of my 2nd appt. to "touch up" I actually needed a complete fix. The lady texted me 30 minutes before I was getting ready to drive an hour to my appointment and said she was feeling sick but was ok to still do my eyebrows. 15 minutes after that she completely cancelled. I wrote several messages to reschedule with her and she did not answer one message. Only a week later after my review and complaint to Groupon did she respond to reschedule. She knew I no longer wanted to work with her by my complaint. Groupon did nothing but offer me 53 Groupon bucks for a permanent mistake. I spent 150 plus additional 50 to be humiliated. I thought Groupon actually only let reputable companies advertise but that's not true, I later found out she's not even licensed. As long as they have money they let anyone advertise with them and then don't accept when they royally s**** up. Due to that experience I had to spend $643.80 total including what I spent to fix my eyebrows which took two more times, and was given the Groupon price without buying a Groupon. I needed color fix and severe touch up twice and it was so messed up by the first lady, it's still messed up but at least I don't look like a complete freak anymore. I still may *** both for the eneptness

  Business Response

  Date: 06/27/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  To help make up for your inconvenience, I'm putting $30.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/23, my wife and I purchased a Groupon for parking with Peachy Airport Parking. After confirmation, and going to reserve, we were not able to reserve. We spoke to ****** and was told they no longer accept the Groupon Offer. We immediately contacted Groupon through chat for refund to be told we can only receive a voucher for other Groupon Offers. The offer was not marked as final and per the refund policy, should be eligible for a return. I was then lied to by agent ************************************, that I would be transferred to a supervisor for further assistance via chat and waited for someone to respond for over an hour. This is a bait (discontinued offer) and switch (deny return to offer another possible questionable offer). A voucher does not solve my immediate and budgeted issue of needing to pay for parking. Ive read many other complaints similar to mine but unsure of if their situations had offers that were final. I wouldnt purposely give money away for an invalid offer to get a Groupon voucher. Please help and assist.

  Business Response

  Date: 06/26/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for services and when I went to redeem it found the company was out of business. I submitted a refund request and they said they would look into it. I followed up today and they said they had no record and would look into it. When I sent them the screen shots to show theyve already done this they stopped responding.

  Business Response

  Date: 06/26/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Awesome Touch Beauty & Spa. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date May 15th 2023 I purchased two tickets for a concert at a great price. $54 for two tickets. During my order the site had an error and on my end the sale was not complete. So I refreshed and tried again. The second time I received the successful order confirmation.But when I checked my bank account, I had been charged for 4 tickets !!!!I did not authorize Groupon to take my money for four tickets , only two.Chat was terrible, agents would stop responding in the middle of the chat or just not respond at all.When I finally got someone to help, they said concerts are final sale and I could not get a refund. I asked for a supervisor. I received an email from a Supervisor who said all they could do was Groupon bucks for the second. Even after I expressed that it was their site that messed up, not my error.Their response basically said we understand customers may make mistakes but ..This was not my mistake. I only wanted two tickets. I agreed to the Groupon bucks of $54.46 because that was better than nothing. But I really wanted my money back.How is it legal for Groupon to keep my money and always assume it is customer error?It wasnt, it was their site that malfunctioned. I never authorized two payments.Order #********** shows as refunded but that is through Groupon Bucks. I want my money back not Groupon bucks.

  Business Response

  Date: 06/26/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: We've investigated the recent transaction and found that it was placed under an account associated with ******************** Is this someone you know? If so, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an upholstery cleaning through Groupon with the company Duct Clean Time. I spoke to the operator **** to clarify the upholstery cleaning was for the entire couch in which they said yes. They cam late to my appointment on Tuesday 06/05/2023 and told me it was for one portion of the couch not the whole couch. I was told by the tech that I need to call for a refund. I spoke to Groupon and they told me that though it said redeemed and I didn't do the appointment, the company needs to email me stating that I did not redeem my voucher. Today the told that what I paid for was for the inspection but that's not what the advertisement said in which I said to the operator. He lied and said that I was supposed to pay in person for extra however Groupon says otherwise. He got mad that I asked for another manager after I was told yesterday I would get an email saying my voucher was not completed. The operator hung up in my face. I called multiple times and they are purposely hanging up in my face and they blocked my number. My mother called as well for the refund and they hung up in her face as well. They lied about their advertisements and refusing to acknowledge that they lied.

  Business Response

  Date: 06/23/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support