Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon closed my account for no reason. I had around 200 dollars worth of groupon money on it. I want the money back or they need to reinstate my account.

  Business Response

  Date: 06/30/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry for the trouble. 
   
  I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon for ************. Discount $25 for $20 there is no way to use a gift card online or on the app. I brought my Groupon to *************************** who would't accept an e gift card I contacted Groupon twice in one day They tried to convince me it could be redemmed online or in store. I repeated online and the app could only be redeemed with a CC or **. my card was reused at the physical store. I asked for a refund 3 times but they tried to convince me I was using thte card at an opponite coffee/doughnut shop.

  Business Response

  Date: 06/28/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm really sorry for the continued trouble you had while attempting to make use of the voucher. This is never the experience, we want our customers to have.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to a local amusement park through Groupon yesterday. The order showed "processing" for hours yesterday, but I didn't want to re purchase the tickets, because nothing from Groupon is refundable... So, I woke up early this morning to find an email from Groupon saying my tickets had been refunded and I would receive my $210 in about 10 days. I didn't request a refund. I checked on the site and tickets were still being offered and I already had plans with my daughter to go to the park for Father's **** So, I repurchased the tickets on Groupon. The Groupon showed "processing" all morning. I drove to the park thinking they might honor the Groupon or it could be a glitch with my phone or Groupon customer service might be able to resolve the situation. None of that hppened. So, I had to pay full-price for the ticket for my daughter. My account was then overdrawn, because Groupon was holding my money. So, I got to drive home on Father's **** I get to spend another 90-minute round-trip to pick her up today at 3:00, because she can't stay in the park without an adult past 4pm. So, the full-priced ticket that I was able to purchase for her wasn't even usable for the full day! Thanks for a wonderful Father's *** Groupon. I don't know why Groupon is holding my money. They provided no service to me. They were able to take my money immediately, but it takes 10 days to return it? Will they return it? Seems like fraud to me. Any help you can provide will be greatly appreciated.

  Business Response

  Date: 06/28/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that both the orders are canceled and refunded and you are unable to redeem the Groupon as planned on the Father's day.
   
  I checked and see that this cancellation is done by the merchant and not by Groupon. The merchant is unable to fulfill the service due to unforseen circumstances and hence processed the refund.
   
  Your both the Groupons are refunded to the original form of payment by the merchant on 06/18/2023.
   
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room at a location. I had never been to before on a vacation. We got to the room it was completely unsanitary. It was not clean and they did not have another option other than to force us to pay more money for a different room until the next day when the general. Manager arrived. I did contact group on they told me that the general manager would have to agree to the refund and when they got there the next day they refunded us. For the one night we did stay as well as sent an email approving the refund because the space was not satisfactory and now groupon is telling. Us in spite of us following the steps they provided. We can still not get a refund but a credit and I no longer plan to do business with them so I cannot use a credit. I am including a screenshot of the email sent to groupon directly and to myself approving a refund on their behalf

  Business Response

  Date: 06/28/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the inconvenience you've experienced. I can confirm that a full refund towards your booking has been processed successfully.
  
  The amount of $268.04 was refunded on 06/06/2023 as initially approved by the hotel towards the unused days of your reservation. Later, they confirmed a full refund, so the remaining amount of $572.66 was refunded on 06/18/2023 for a total it is $840.70, which was the initial charge towards this reservation.
   
  Thank you for your understanding, and please let me know if you have any further questions.
   
  Regards,
   
  ******
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We tried to purchase a Groupon for fathers day and didn't receive a Groupon yet the money (71$) came out of my daughters account. I'm assuming there was a typo in the email address because we didn't receive anything not even a confirmation email. We've tried several times to reach customer service to no avail. It's really sad because now we don't have a fathers day gift. Why don't they have a cost service number?

  Business Response

  Date: 06/28/2023

  Hello Amber,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry for the trouble caused. We're unable to provide phone service until further notice. We're happy to help via chat, and you can also reach us via email like usual. We appreciate your patience, as you may experience higher than normal wait times.
  
  Due to our privacy policy **********************************************************, were unable to discuss an issue or purchase related to another customers account. Since the account holder is someone you're familiar with, we'll need to speak directly with them. 
  
  Please have your daughter reach out to us for this and we will happily assist her in this. 
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to purchase a ******* online which had some glitch and did not het processed on April 19,2023. Groupon refunded the amount of CAD$76 due to glitch and then as per them my refund failed so i again provided them with my bank details to process refund. Still waiting and they keep ok escalating issues without resolution. I have been waiting for my refund since April 20,2023 and all i hear from them is we are working on your request with no further clarification and eta for the refund to be received.ref#*********

  Business Response

  Date: 06/28/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry that your refund related issue is still not resolved and apologize for the delay.
  
  I checked and see that the refund processed earlier was failed due to the technical glitch in our end. Hence we requested for the Bank information to re-process your refund.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager
  Groupon Customer Support
  
  

  Customer Answer

  Date: 07/02/2023

   
  Complaint: 20195392
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery recently, and I had a product purchased on the company Groupon to be used. I forgot about it, life has been so busy with keeping up with everything since the surgery. I told them I was unable to use my Groupon, it was a massage. I asked for an extension or a refund. I got nothing. All I want is my money back.

  Business Response

  Date: 06/28/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry for the trouble. Please accept the best of my healing thoughts and I wish you a speedy recovery. 
  
  I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the Groupon website looking at different items and placing things into my cart. When i looked at my cart it said that I had 11 items in my cart. I had only put 5 items in my cart. My merchandise totaled $49.00 My cart showed a total of $80.00 with $79.00 in delivery charges. As I was trying to reload the cart, i accidentally submitted the order. I IMMEDIATELY started trying to call Groupon to cancel the order. THERE IS NO TELEPHONE NUMBER TO CALL GROUPON. I had to chat with a representative. I told her that the order was submitted in error and I wanted to cancel the order. Instead of trying to cancel the order ******* said she would contact the vender. ow the merchandise is being delivered to my house. I would like a FULL REFUND!!!!!

  Business Response

  Date: 06/28/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  I reviewed your order details and understand that they might've been placed by mistake, but they had already been accepted by the time we received the cancellation request. We did send your request to the respective merchant, but since the merchandise was already shipped, they were unable to reverse the transaction.
  
  The product is eligible for a free returns, so you can avail that option as I see a return request has not been submitted yet.
  
  Thank you for your understanding.
  
  Regards,
  
  ******
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** | Purchased on Apr 7, ******************************************************************* question. The issue is, I cannot transfer them. Similar to how Groupon used to refuse value after groupons expired, I believe that the value paid should be honored for future purchases to the vendor. I am now out *****. The tickets cannot be used by anyone else and I cannot get a refund. There is zero responsibility to honor the value. I should be able to AT LEAST transfer them so someone else can use them.

  Business Response

  Date: 06/28/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to reseen circumstances.
  
  I've reviewed your request, but will not be able to issue a refund because this deal is Final Sale after purchase. The deal fine print has the restriction, "Final sale" and also, "Non-transferable". In this case, we are unable to help you with the refund or help you in transferring the tickets to someone as a Gift.
  
  I have enclosed the deal page screenshot which has the same information on the fine print. Please refer to the attached document.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20185283
  
  I am rejecting this response because: I am not solely looking for my money back. I want policy change. Groupon went thru changes previously because it was determined that the value payed for the Groupon should be honored regardless of whether the Groupon itself could be. The situation should not be any different here. Not allowing transfer, refund or credit is merely holding money hostage. It's unacceptable. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/30/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am sorry that I wasn't able to provide you with your desired outcome in this matter.
   
  I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
   
  While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a hotel stay for the **************************** from 04-21-23 to 04-23-23 through Groupon and spent $815.38. One of the most important reasons I booked at the time is the type of the room is two-double room. After we arrived at the hotel, the front desk told us Groupon booked a king room instead. There was no other two-double room left at the time, so we had to stay in *************. It was a very uncomfortable stay because myself, my wife and my son, we three had to sleep in one bed even after we spent a good amount of money for the reservation. I then immediately reached out to Groupon customer service, after a few weeks back and forth, the customer service came back saying it was the hotels fault and I need to go after the hotel.Groupon is the agency that handles the reservation, and after such a long time of communication with Groupon, I cant believe Groupon sent me back to the hotel. After I asked about the hotel contact information, Groupon customer service was unable to provide me with the detailed information they had with the hotel, instead, they just sent me a hotel reservation contact website.Groupon used to be my go to site for the local activities, I am sad their customer service cant do anything except making excuses. I am requesting Groupon to find the root cause why the booking got messed up, and refund me the booking fee as it was not the room I reserved ! I am attaching the Groupon booking provided by hotel !

  Business Response

  Date: 06/28/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  I reviewed the deal and see that the two room options in question have around a $10 difference in price per night. To help cover the price difference for your 2 nights booking and to make up for the inconvenience caused to you, I've issued $170 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under [********************** Bucks](**********************************************).
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support