Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Groupons on March 30th. One for $304 and one for $316.80 both with different cards. The Groupon for $316.80 was never used and returned all within policy. I was refunded the $316.80 but Groupon double charged me for the $304 transaction to both affirm cards. So now Im paying for 2 transactions of $304 when I should only be paying for one. I have contacted affirm and Groupon several times without any resolve. They each say to call one another bit issue is still unresolved. Poor customer service in both ends and will not use either in the future.
Business Response
Date: 07/04/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the confusion.

I checked your account and I can see that you accidentally purchased two Groupons for the same deal and hence you are charged twice. I can see that one of the voucher is redeemed and the other is not.

Regarding the unredeemed Groupon, Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2023

Complaint: 20217366

I am rejecting this response because: I do not want a credit. I want a full refund as I have been paying affirm this whole time for a service I did not receive. Not sure how groupon charged me twice for the same voucher.

Sincerely,

*****************************
Business Response
Date: 07/13/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble. I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used trade in credit to purchase a voucher about 2 weeks ago. Since then I have been unable to access my account as they state it does not exist. I have emailed costumer service many times and they continue to ask for my credit card information. Since I used trade in credit and not a credit, I do not see why they need to know this information as it does not pertain the the situation.
Business Response
Date: 07/04/2023
Hello Kitty,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry for the trouble you had in this case.

I reviewed your account details and see that it has been temporarily made unavailable to use as our system detected your recent purchase as potentially unauthorized. We understand that the order was made using the available Groupon credits in your account you received from a trade-in, but the details requested from our team were not to confirm the order's transaction details, but for verification.

Since our system has detected this account to be potentially compromised, we've requested the information to verify you as the account owner before we're able to give you access.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Daily Haute ******** Men's Classic Fit 2PC Fashion Suits Purchased on June 10, 2023Item # ********** Delivered: June 17, 2023 Amount paid to Groupon: $74.70 Business committed to provide ******** Men's Classic Fit 2PC (BLACK COLOR) SIZE 40RX34W.Dispute: We received 40Rx32W. Wrong pants size. Order#:********** ************** SMART_POST # ************ I have sent numerous emails and same response: anardhan J (Groupon)Jun 18, 2023, 12:11?AM GMT+5:30 Hi **********, This issue will be best handled by the third-party Marketplace merchant running the deal. We've sent them the information you provided to us, which you can review below. Your Order Issue : Wrong size: pants. Ordered 34W, received 32W.Jacket is correct. Do I return the entire suit or just the pants.Your Request : To Return Your Support ID: ********************** One of their customer support representatives will contact you via email within one working day from today. Regards, Groupon Customer Support Modify your subscription preferences here.Groupon ****** *** **************************************. Suite 400. ******* **, *****, ***.I have not heard anything back from merchant on how to return or refund. Tracking #********** If they cannot exchange, then full refund.
Business Response
Date: 07/04/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you received an incorrect product with the wrong size.

I checked all the previous correspondence and I can see that the goods team has sent you the return label for sending the product back to us. This return label was sent to you on 06/26/2023. I'm sorry if you have missed this email.

For your convenience, I have attached the *** of your return label in my direct email to you. Ive provided more specific instructions in that email.

If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager
Groupon Customer Support
Customer Answer
Date: 07/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I traveled to ******* for Mothers Day weekend and went to Groupon app to purchase a boat tour. The date and time was available when advertising in the app immediately prior to making the $87 payment. The date and time was there to select however they required me to pay first before selecting the date and time which in my opinion is fraud and false advertisement in the app. When you show a date is available, then ask me to pay for it first, then after I pay for it tell me the date is not available, This is FRAUD. I do not live in ******* and was visiting. This was a boat tour for tourists. That was the only day I could go as I was traveling home the same day after the tour so selecting another date was not an option for me. I specifically looked at the availability first and it was available. After I paid, Groupon said that date was no longer available within a matter of seconds and said I had to pick from a date 2-3 days out. Thats bait and switch. I would have never paid if I had to pick another date further out because I live in ********* and was only visiting for the weekend. Groupon is now stating that I have to pick another date. It would cost me more than $87 to travel back to *******. This is totally unreasonable. Especially since I called the ***************** directly and was told they had plenty of availability. I notified Groupon immediately within a matter of minutes. Groupon took my money and did not give me the date and time that they were selling. In fact the transaction was never completed because a date and time was NEVER selected and I reached out to Groupon immediately because they didnt have what I was purchasing. I believe Groupon has this set up like this intentionally. It is trickery. Why would I not be allowed a refund or cancellation within a matter of minutes. They dont have a customer service number to call anyone and direct you to communicate with them via their app.
Business Response
Date: 07/05/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the date you prefer is unavailable to redeem the Groupon as planned.

Unfortunately, I'm unable to locate the order using your email address ***********************.

I have requested for more information to locate your Groupon and look into your issue. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager
Groupon Customer Support
Customer Answer
Date: 07/06/2023

Complaint: 20214220

I am rejecting this response because: It is not a resolution. Groupon is asking for additional information to locate the account and I have provided. The email utilized was ***********************.

Sincerely,

*****************************
Business Response
Date: 07/13/2023
Hello there,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble. I will need some details from you on this. Can you please respond back to me with the details I've asked in the direct email?

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/23/2023

Complaint: 20214220

I am rejecting this response because: Groupon is stating they will issue a refund but are saying they are having technical issues and cannot issue the refund to the same card it was purchased with. I have reached out to my credit card company to assist.
Sincerely,

*****************************
Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for **************** at **** ********** *******, **. in the amount of $89.Groupon number is VCS-5LVB-KSTF-54NM-4R5S On Groupons website they have you to schedule the appointment for this business. I scheduled an appointment for June 8, **** at @ 2 pm.When I arrived at the above address, the door was locked, I looked through the window and the place was vacant. I emailed Groupon this information and was told I could not get a credit or refund and that I have to contact the merchant myself at ************ and I was given the email ********************. The number is not a working number and I have not gotten a response from the email. It's Groupon's responsibility to make sure the the merchant is valid not mine. i've been a customer for over ten years. I want a credit or a refund.
Business Response
Date: 07/05/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the merchant issue.

We have reached out to the merchant and confirmed that they are unresponsive. In light of the circumstances, we would like to take care of this issue from our end.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager
Groupon Customer Support
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just ordered a pair of swim shoes this morning.I got no confirmation email!Who got my credit card#????
Business Response
Date: 07/04/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm so sorry for any difficulty! It sounds like emails from our Customer Support team may be missing your inbox.

We did receive your email on 06/20 and one of our agents sent a response on the same day. We typically reply to customer emails within 24 hours. If you ever encounter this problem in the future, please check your spam folder as our emails may be ending up there. I also recommend adding us to your safe-sender list.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought 3 things from Groupon ever. I've only had success using 1 of the bought items. First I bought a car detailing package for a decent price. It had an expiration date and since this was during the pandemic and I couldn't get scheduled or kept getting rescheduled by the company, I called them, **************** and they guy said he'll just redeem the Groupon because it was going to expire ans that he'll still honor it at anytime later. He said I just need to call him and schedule again. I waited for sometime atwr the pandemic and recently tried to schedule and couldn't get a return call. They redeemed the Groupon, I didn't get the service at all. I contacted Groupon and they put Groupon bucks back on my account. Now, I go to use an UNEXPIRED ************* gift card which was the last purchase I made from Groupon some time ago and I couldn't use it. I thought about the first time that I tried to use it not long after I purchased it. I went into the Burger King and the lady at the register couldn't get it to work. I thought maybe she was just messing it up and so I paid for the food with my card. I just thought I would try it later. I had forgotten about it until just a couple of days ago. I tried to use it on the *************** to order food and it's saying that my code is invalid yet it's still showing a $10 balance. So this goes to show that there's been an issue from the get-go with the code. I contacted customer service and the person I spoke to offered Groupon bucks. I have taken screenshots of our conversation for proof. This representative went ahead and refunded my order even though I specifically told her I did not want Groupon bucks. She offered 2 options and I wanted neither. So she took it upon herself to just go ahead and refund the purchase. I'm not okay with it. I told her that I usually do not use Groupon and wanted the ** card specifically for my son. The rep said she's talking to her supervisor and asked me to hold but NEVER got back to me
Business Response
Date: 07/04/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you've experienced.

I've reviewed the details on both of your orders and am happy to assist you with them.

****************: I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Burger **************** Upon reviewing the full details on this, I see that you had contacted us previously on Jan 21, 2021 regarding this concern and it was escalated internally. Our team reached out to Burger King and were able to confirm that the gift card had already been used. Our update to you at that time was:

"The merchant checked transaction history of this card and concluded that it was fully redeemed on 3/8/2020 at Burger King location **** in **********, **."

We will be happy to provide you with the proof of use again if you'd prefer. Unfortunately, though we were still able to offer Groupon bucks towards this used order, we will not be able to refund it back to your card.

Thank you for your understanding and please let me know if you need help with anything else.

Regards,

******
Manager
Groupon Customer Support
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Ive been scammed by Groupon I had $224.00 in Groupon bucks on my accounts. My account was deleted and I was told that it cant be redeemed. I was accused of violating the policy and not provided a way to use my money . I didnt violate the policy and I wasnt provided any details. I was told that my Groupon bucks was safe now Im not being allowed to use them. Several purchases were made not by me then refunded. I also provided proof they they unredeemed to vouchers that totaled $164 .00 . I had other credits too from king *** some of which was cancelled by Groupon without my authorization.Ive asked for the opportunity to use my money but was denied. I googled this and found out that many people have been done like this. I want the opportunity to use my bucks or a check for my money. All the emails In addition was erased by them from my email thank God that I screenshot everything. I called and got no answer. I went to the headquarters and there closed. I was scammed and I want my money or an opportunity to use my Groupon bucks
Business Response
Date: 06/30/2023
Hello there,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble.

I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

I've sent a direct email to you. Please provide the required information there.

Thanks for your help and I look forward to assisting you further.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:06/19/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Groupon to purchase a three-quarter day fishing trip. Groupon sold me an expired coupon. When I went to redeem at the merchants website, it will not except the expired Groupon that was sold to be by Groupon.
Business Response
Date: 06/30/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble.

I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

I've sent a direct email to you. Please provide the required information there.

Thanks for your help and I look forward to assisting you further.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I first purchased a massage package from a wellness center. They didn't have a masseuse to complete the order. Traded out for another massage package advertised, come to find out that business hasn't done business with Groupon for 2 years now and has been fighting to get her company off their page. Not a great look selling packages people can't use. Called and spoke with customer service asked for a refund to my card and he said ok. It'd take a few days. Week later I get an email saying they're working on sorting the issue, thanks for my patience. What's the issue? Give me a refund. Called and emailed again stating such and literally haven't heard anything or gotten my refund. Did get another email w a satisfaction survey about my experience. Still no refund. I just want a refund. How are they allowed to still be in business literally selling things they don't have and blatantly ripping people off? This is insane. I just want my money back for services they offered and weren't capable of rendering. They took my money instantly but it's been ok for them to blow me off for 3 months about it?
Business Response
Date: 06/30/2023
Hello April,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We would like to provide further clarification regarding the refund issued for your purchase of $55, with $3 charged to your card and $52 applied as a trade-in credit. We appreciate your understanding and cooperation throughout this process, and we apologize for any inconvenience caused.

Upon careful review, we understand that you requested a refund of $52 to be credited back to your card. However, we regret to inform you that, as per our refund procedure, we can only issue refunds in the same manner as the original payment method. In this case, since a trade-in credit was used as part of the transaction, we are unable to reverse this credit and refund it back to your card.

We sincerely apologize for any confusion or disappointment this may cause. It is important for us to maintain consistency and fairness in our refund procedures. We kindly urge you to consider utilizing the $52 in Groupon Bucks for future purchases. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

We deeply regret any inconvenience you may have experienced during this process.

Thank you for your understanding.

Regards,

Swagat B
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.