Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon and was unable to use it as it is a restaurant that is a few hours from home and they never answer the phone to make a reservation. I showed up on more than one occasion and each time they refused the groupon saying it wasnt working, didnt know how to enter it, manager wasnt there to approve it, needed a reservation, it expired etc. I am not willing to try again at this point and would just like a refund or store credit. Each time Im refused the groupon I am still paying for a hotel, food, and travel expenses. This is just the groupon from h*** and the customer service keeps advising me there is nothing wrong with it and I should go to the restaurant to use it again.

  Business Response

  Date: 07/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to merchant issue.
   
  When Our Internal Team reached the merchant earlier, they confirmed that they are open and accepting Groupon. So you are good to redeem your Groupon now for the paid value. Expired Groupons are not eligible for refund back to original form of payment Or Groupon Bucks credit.
   
  I checked the redemption steps and I can see that you can redeem the voucher only after making the reservation. In this case, can you please call ************** to place an order and mention your voucher.
   
  I request you to try making the reservation first and if the merchant is again unresponsive, please let us know and we can once again reach them on your behalf and help you in redeeming. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: June 23 2023 The order number : 1000-145812-046621.Amount Paid: $99.00 Date booked appointment: June 23 2023 Date of appointment: July 8 2023 3:00 pm Order Details: ***** ************** Therapy Three 30-Minute Therapeutic Massages The amount paid for this voucher ($99.00) with ***** ************** Therapy NEVER EXPIRES. The promotional value expires September 22, 2023.I arrived at my appointment 20 minutes early. At approximately 3:05 pm the massage therapist came to the front desk and stated the he could not see me because of his intolerance to fragrance. I was not wearing fragrance, only deodorant. The encounter was unpleasant, and I do not wish to return. I requested a refund from Groupon for amount paid, but Groupon rejected since it was not within the 3 day "cool off" period . However, I made the appointment the day I purchased the product and took the soonest available appointment time. Since I am not able to redeem this product I only ask for a refund or least a trade for something else/Groupon Bucks that I can use. Groupon has rejected my requests which I do not understand. I have paid Groupon $99.00 and I cannot use the coupon. Please refund my money.

  Business Response

  Date: 07/21/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble here. I can confirm that your order was refunded to Groupon Bucks on  07/10/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Groupon on June 7, 2023 Order # ********** for One Pedicure at *************************. This cost was $14.25 charged to my credit card. I purchased another for the same merchant Manicure-Pedicure as a gift at the same time. However the gift is slated to be used end on July. At this time I am only seeking full refund for the Order # provided One Pedicure. I made an appointment, asked all the possible questions of Aveda. I showed up today July 8 for a 3 pm appointment. Sat in the chair and was advised ****** had to come to check my feet. ****** asked if any issues and I advised for my big toes to only shape and not cut with clippers as I had dry skin under. She promptly said I need you to see a podiatrist and then return. I was baffled and asked what for. She said I need some podiatrist clearance prior to doing the pedicure there. Or they cannot do the pedicure and will not do the pedicure at that time either. I was livid as I have absolutely nothing wrong with my feet. I then went to a normal professional salon who provided me service. I told her what happened and she laughed and said it is *****. They are a joke. I then had 2 chats and sent an email to Groupon who seem reluctant to refund me something I cannot use through no fault on my end. I advised they need to be very clear on the groupon as to the merchant possible service refusals. I will use the 2 groupons I have and the gift given hopefully has no issue, and then I will refrain from using groupon going forward. In the meantime I expect this refund in full. I also felt that ***** was discriminatory toward me as I am not a Black like the guy in the front was. I will file that complaint separately.

  Business Response

  Date: 07/21/2023

   My apologies for the trouble. I can confirm that our system processed your refund successfully on 07/10/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  To encourage you to spend with us again and as a tangible means of acknowledging your disappointment, I have loaded your account with ************************** Bucks. These can be applied to your next eligible purchase so that you can save a little extra the next time you shop with us.
   
  Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.
   
  Again my apologies for the trouble and Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased concert tickets for $60 on March 23, 2023. Unable to go to the show for medical reasons and the business would not allow me to transfer tickets I paid for to another person. The tickets cannot be resold and cannot be printed for anyone else to use. No other concert ticketing business practices this. If I paid for a product, I should be able to at least give it away for free at my own discretion. The business has given my boyfriend a credit for contract tickets at the exact same venue within the past two months. It was the same policy for him, but they made an exception for him.

  Business Response

  Date: 07/24/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you are unable to redeem the Groupon as planned due to medical reasons. 
  
  I checked the deal fine print and see the fine print restriction as, "Redeemable only on mobile device. Non-transferable" and also "Final sale".
  
  In this case, this Groupon is not eligible for refund, Groupon Bucks credit or for Gifting purpose. 
  
  This restriction is set by the merchant and not by Groupon. However, as a gesture of goodwill, I have issued a partial refund for $25 in Groupon Bucks to your account. 
  
   These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE; JULY 6,2023 AMOUNT $87.00 PURCHASED - 3-BOAT TOUR ******* ARCITECTURE 90 MINUTE TOURS/ BOAT TOURS *MISLEADING INFORMATION/ WRONG TOUR LOCATION * I'VE SENT EMAIL TO GROUPON ASKING FOR A REFUND BECAUSE I DID NOT USE THIS PURCHASE AND WANT MY $87.00 DOLLARS REFUNDED TO MY CARD PLEASE.

  Business Response

  Date: 07/24/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
  
  Thanks for your understanding. 
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of April 2023 I ordered a ************* Change from Groupon. Realizing that I could not use it anywhere near my location, I asked for a refund so that I could purchase another company's oil change option. It was refunded, so I purchased a new Groupon. That groupon, however, since that same period, April 2023, has not been processed so I was never able to use it. To this day it still shows "Order processing - Refresh again in a moment." On May 12th, 2023, I sent a request to the support team to help me with it. Since that time, while I may receive "We are working on it" emails, I have yet to see my groupon processed, so I have yet to be able to ***** that one out becuase I have since purchased and used another one. (I couldn't wait any longer for an oil change). I just need my money back for that groupon because I no longer need it. However, I can't get a reply to my email when I have asked what is holding this up? Or how much longer I was going to have to wait. It's been over two months and still...nothing. I find this ridiculous for such a large company and just want the money back for the product they never supplied.

  Business Response

  Date: 07/24/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. I've added $56.95 Groupon Bucks to your account. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page *********************************************************************;
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Also, to make up for the time it took, I've added an additional $10 non-expiring Groupon Bucks, in total $66.95. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered deals from 2 exterminators on Feb. 5th and July 1st. The first exterminator never returned my phone calls to set up an appointment and the second one just advised he hasn't honored groupon deals for over 3 years due to issues working with them.I requested a refund for the first service and was advised they would credit my account for the fee which I used towards the second service.I now want a full refund since I feel it is a scam and believe that the first exterminator also doesn't honor the deal and is no longer affiliated with Groupon. Groupon has a responsibility to update and remove merchants that no longer want to work with them. Instead they bait and switch refusing to refund for a legitimate reason.The first company was ****** Custom Pest Control and the second was Quintech Pest Control.

  Business Response

  Date: 07/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble you had with the two purchases. To make things right, I've issued a $61.60 refund for the first purchase that you made back to the same PayPal account.
   
  You should receive a direct email from PayPal shortly, confirming the refund transaction. Additionally, if you log in to your PayPal account, you will be able to see the refund details as well.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4, 2023. Voucher purchased and then accessed on My Stuff through Groupon App, except voucher had neither a bar code nor QR scan, rendering only a generic ticket which is completely useless as proof of purchase. Groupon website provides only an email as sole means to contact their customer service. Three emails with attachments sent to request clarification were returned with mind numbing remarks ranging from I was not able to tell what issue you are experiencing, to you will need to view and redeem your tickets via the mobile app. The actual topic regarding their questionable vouchers was entirely skipped over by the notorious bogus Groupon support team.

  Business Response

  Date: 07/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: We understand that you have some concerns regarding your purchased tickets, and we are here to clarify the matter for you. I'm really sorry for the continued wait and trouble in this.
   
  As you have general admission tickets for the event, they do not include QR codes or redeem codes like some of our other purchases. Please rest assured that this is completely normal, and you need not worry about it at all. Your tickets are still valid, and you can easily use them for admission to the event.
   
  To gain entry, all you need to do is show your ticket voucher at the box office on the day of the event.
   
  We apologize for any confusion this may have caused, and we truly appreciate your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Item # **********, I received a botched microblading service to my eyebrows at A-Z Hair Salon and now my eyebrows are messed up and the owner refused to refund/compensate for the botched work.

  Business Response

  Date: 07/24/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. I see that you had contacted us regarding this issue and your concern was addressed by our team on July 11th.
  
  To help make up for the trouble, we've issued $50 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks. When making your purchase, there will be a checkbox on the checkout page where you can choose to apply your Bucks or save them for a future purchase.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20291452
  
  I am rejecting this response because: $50 in credits is not enough. I originally paid $132 for the botched microblading service and it will cost me $300-$400 to get my eyebrows fixed. I want at least the full refund on what I paid.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/26/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: We understand your concern with this purchase but unfortunately we will not be able to offer a full refund towards a used voucher. To make up for the trouble, I've gone ahead and added an additional $20 in Groupon bucks to your account. These can be applied to your next eligible purchase so that you can save a little extra the next time you shop with us.
   
  Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.
   
  Please note that as indicated in the Fine Print, "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services". Given that, we will not be able to offer a full refund for redeemed vouchers.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This for an problem that l have with groupos l maked a purchased on June 30/23 and other on July 01/23 and l paid with my groupons bucks credit that l have for ****** nut groupons charged to my bank account credit card ****** and ***** dollars .and to my groupons bucks balance that l have they charged ****** l l sent to groupons the request that l want that they have to refund my money back to my credit card bank account. But they refuse and l never received confirmation numbers for this transaction l don't know that they charged this to my bank account l notice this on Monday and groupon don't finish resolve my problem .tha k you

  Business Response

  Date: 07/24/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for any confusion with this. When making your purchase, there is a checkbox on the checkout page where you can choose to apply your Bucks or save them for a future purchase. This option must be selected whenever you're using your available Groupon bucks. Since you had not selected this option for the two order's in question, your selected card was charged instead. 
  
  Unfortunately, we aren't able to issue a refund in this situation. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals. You can find more information about our refund policies here (*********************************************************).
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support