Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 05/26/2023 Amount Paid: $211.25 Product Committed: Cologne Account/Order/Tracking Number: #****-145592-433159 The nature of the dispute is that the business sold me a counterfeit product, which is in direct violation of consumer protection laws and undermines the trust and integrity of their operations. To verify my suspicions, I conducted a comparison test with an authentic product from a reputable store, and it was evident that the product purchased through Groupon was indeed a counterfeit.Moreover, I discovered that other customers who purchased the same product through Groupon have also reported it as a counterfeit. This demonstrates a pattern of deceitful behavior on the part of Groupon and highlights the urgency of taking appropriate action to protect consumers from falling victim to their deceptive practices.I have made numerous attempts to resolve this issue with Groupon. However, my complaints have been consistently dismissed with generic responses, leaving me feeling ignored and dissatisfied. I have attached copies of my communication here as evidence of their lack of willingness to address my concerns in good faith.I firmly believe that as a consumer, I have the right to receive a genuine and legitimate product for the amount I paid. In this case, not only did I receive a counterfeit product, but I also endured significant inconvenience, wasted time, and frustration in my attempts to seek a resolution.I kindly request your assistance in mediating this dispute and ensuring that Groupon takes responsibility for their actions. I am seeking a full refund of the $211.25 I paid for the counterfeit product. Additionally, I believe it is imperative that Groupon takes immediate corrective action to prevent further instances of selling counterfeit products to unsuspecting consumers.I appreciate your attention to this matter and trust that the Better Business Bureau will work diligently to address my complaint.

  Business Response

  Date: 06/21/2023

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Since this item is sold by a third-party merchant, they'll take care of ensuring the fulfillment, delivery, and quality of the item. If you have any questions or concerns about your order, it's best to reach out to them directly. To do so:
  
  1. Head to www.groupon.com/support and sign in to your account.
  2. Select your order.
  3. Under your order details, use the search bar to search for your issue.
  4. Of the help articles that appear, select the one that best matches your issue.
  5. Beneath the article, select the link that says "Still need help?"
  6. You'll then be presented with the option to email the merchant. Select that option and fill out the form onscreen.
  7. Submit the email and the merchant will follow up with you within 72 hours.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20148794
  
  I am rejecting this response because:

  The business suggested me to reach out to their merchant. I have already done that on 5/28. I have attached my communication with them within this thread. In reality, this response that the business sent is also a canned response. I reached out to them multiple times (thrice). I get exact same response every time and the outcome is no where near the solution. Their behavior is very 'damn care' to their customers and really do not try to solve the actual problem. Please see my communication with them. I can add more such response from them if needed. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/22/2023

  Hello,
   
  In cases like this, we find customers are generally able to resolve their issue faster by reaching out directly to the merchant instead of communicating through our customer support team. Because this order is being fulfilled by a third-party merchant, they are responsible for any issues related to the fulfillment, delivery, and quality of your item.
   
  The best way to get in touch with the merchant is through the steps provided in our previous email. You can also find those steps in our FAQ about Troubleshooting Marketplace Orders ******************************************************.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2023 I attempted to purchase a Groupon for Great Wolf Lodge buy using a groupon gift card in the amount of $200. The complete total for the groupon was $224.78, with $24.78 was to come from my debit card connected to my groupon account. The purchase was declined, the gift card amount was refunded in groupon bucks in the amount of $200. With using my groupon bucks I purchased another great wolf lodge groupon that totaled $236.00, with $ 36 deducted from my debit card. That purchase was successful.The following day 6/3/2023, I noticed that Groupon reprocessed the original purchase of $224.78 for Great Wolf Lodge directly from my debit card connected to my groupon account. That purchase was unauthorized which left me with two purchases of groupons for great wolf lodge when I only needed one. I had no intentions of using my debit card to make this purchase because I intended on using my gift card that was given to **** tried to resolve the issue with Groupon and they declined to refund me my money in the amount of $224.78. I left an email and started a live chat with an employee, whom stated that they are not able to refund me for that purchase. I was completely unaware of Groupon reprocessing the payment without my knowledge or consent. I would appreciate any assistance with this matter.Sincerely, ************************* ************

  Business Response

  Date: 06/21/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I can confirm that our system processed your refund successfully on 06/12/2023.
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon vendor was a no call no show for appointment scheduled through Groupon and Groupon refuses to give a refund.

  Business Response

  Date: 06/21/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Your issue was escalated in conversation #********* we have reached to the merchant and they confirmed the rescheduled appointement and contacted you. Please tell me, did you contact the merchant and managed to use the service?
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/25/23 my daughter was playing with my phone and accidentally made a purchase on the website. I IMMEDIATELY contacted Groupon to cancel it. They stated I needed to have the merchant email their attachment backup giving them permission to cancel, which was also done within the hour. I have been waiting for a refund and request help daily for the past week. This was a high dollar purchase. Groupon just keeps responding that they are looking into it. No one will give me a contact phone # for someone to assist me. This is crazy and bad business to hold up that kind of $ from customers when it was very obvious that this was a simple mistake that is easy to do on their app if a child picks up a phone and pushes buttons. I have provided everything they have asked me for and still nothing

  Business Response

  Date: 06/21/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 06/12/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 adults tickets from Groupon for *** One ************************ on May 15, 2023 with an order number 1000-145589-049408. The tickets were for May 16th, 2023 at 6:30 pm entrance time. I paid $107.79. We went to there on May 16th at 6:15 pm and the place was closed. Apparently it was closed all day! Therefore we could not use our tickets. I don't know why Groupon sold us tickets for a day that event was closed. I filled out customer support form from ********************** and explained the situation and ask a refund for my money since it was their mistake to sell the tickets. First they told me that they check with the event place. they sent me an email later saying that the event place was open that day which was not true at all. I called the event folks and confirmed that indeed the event was closed on May 16th. After I communicate this with Groupon, they asked me to provide an email evidence from event folks. I did that too (attached). But still after 15 days I am receiving emails saying that "we have escalated your issue. internally, we will get back to you within 7 working days." This is ridiculous and I am demanding to get my money back.

  Business Response

  Date: 06/21/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Aysegul N.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund on a Groupon I bought 2 weeks ago. I was not a candidate and it says I will be refunded but Groupon is refusing to refund me my money. They clearly state that if you are not a candidate you will be refunded and when asked for a refund they offered me a credit, not the same.

  Business Response

  Date: 06/21/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 06/02/2023. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to log into my Groupon account the customer service rep said that she didn't see anything wrong with my account. The error message that I received was that my email was not recognized. Refusing to continue, I asked for a manager. I was told that no one could speak with me I had to communicate via chat or email, unacceptable. The manager that responded via email stated that my account could not be found. then proceeded to ask for information that I could not access. I requested that they make sure that the groupon and living social accounts are completely closed as my bank information is attached to the account. I also have a $33 refund sitting in the account.I want my refund and to have assurance that both of the accounts are completely closed so that no one else can access my information. It is particularly disturbing because I got conflicting information from the company and their refusal to speak with me, when I have done so in the past.

  Business Response

  Date: 06/21/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Your issue was escalated in conversation #*********. Our Specialty Team reactivated the account, it is ready to use.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a temporary microblading for eyebrows for $175.50, which should last about 6 months. The lady who owns and runs the business herself proceeded to give me a PERMANENT tattoo on my face without my knowledge or permission. She said as she was doing it that it would last 1-2 years but it turns out it is an actual tattoo she put on my face that lasts forever and also looks horrible like I got them drawn with thick marker. I now need it laser removed asap. You can see on attachment what I bought which does NOT say tattoo. What they gave me is not what she offered or what I purchased and was done through deceitful business practices. Groupon will only give me $35 dollars credit which is completely unacceptable. I am hoping this can be remedied. I would even be happy with a full credit to Groupon, at least then I could get a laser treatment. Thank you for your help,********

  Business Response

  Date: 06/19/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Please notice that even on your screenshot provided to BBB you can see information: Add color, shape, and definition to eyebrows with permanent pigments by licensed and medically trained esthetician.
  
  The pigment is permanent.
  
  However, as an exception, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tickets for ******************************* on Groupon on March 14 or so for $145.98. The order didnt seem to have gone through so I called Groupon and they said to give it more time. When I arrived in ******** for my trip, the status of the Groupon purchase still said it was pending. Since I was unable to view or use these tickets and n order to have useable tickets during my trip to *********** needed to make the purchase a second time. Those tickets worked. But when I contacted Groupon, they said the original tickets were non refundable. I tried to explain that the purchase was never completed per their website yet I was charged. That there was a bug on their website. I contacted Groupon again today and the woman said that on their end, it says the purchase was completed. I explained that there is a bug and my tickets wouldnt work but she said she cant do anything about that. But as you can clearly see in the photos I took today, three months later, Groupons website says the order is still pending and order processing.

  Business Response

  Date: 06/19/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 06/08/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon Date of transaction: May 25, 2023 Amount: $525 for the vintage oceanfront 2 double bed room What they committed: 2 hotel rooms/ reservations. A vintage oceanfront room with a king **** and a vintage oceanfront two double bed room. Nature of dispute: I had purchased 2 rooms through Groupon at ****************** from May 28th- May 30th, but unfortunately was unable to check into one of them. I am requesting a refund of $525 from groupon.Resolution: I had no problem checking into one room, but couldn't check into the other. They tried to resolve the solution by contacting the hotel who told them to resend the confirmation for the reservation for the other room. Groupon did resend it; however, they resent the same reservation I already had no problem checking into, instead of the other room I was still looking to check into. After finding out they had resent the same reservation I tried contacting them again. Once again, they told me that someone would get back to me but they never did. The next day after I checked in, May 29th, the hotel had called my room to tell me that Groupon had resent another confirmation over, but they told me it was for the 30th and that check in was on the 30th, the day I had to check out, and I couldn't stay an extra day so I could not accept the room for the date they had resent the reservation for. The last email they sent me stated that there was nothing else they could do for me, even though I had already purchased the rooms and still was not offered a refund for the room I had lost. I had purchased the two rooms, but was only able to check into one of them because the hotel said they only saw one reservation for me. Since it was my birthday a family member offered to pay for the missing room for me. It could be the Claridge that messed up, but it's that I went through Groupon and couldn't get refunded. Groupon order number: 1000-145642-444500.Please if there's is any other information you need please contract me.

  Business Response

  Date: 06/19/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. 
  
  Your issue was escalated in conversation #********* we have reached out to the merchant on your behalf to find the resolution.
  
  Unfortunately, the hotel didn't approve the refund. In conversation #********* we've issued $102.97 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks.
  
  We sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20133871
  
  I am rejecting this response because:

  A full refund was not offered neither by Groupon or the hotel itself, but rather a fifth of it and it's given in Groupon bucks instead of getting it returned back into my personal bank account. So now I am forced to use the $100 they gave me in Groupon bucks before I can get rid of this app altogether. This is why I am rejecting this response.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/22/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  I understand that this isn't your preferred resolution. However, we've provided all of the resolutions available under the current circumstances, and while I'm happy to answer any questions you may have regarding other purchases, I'm not able to issue a refund to your original form of payment.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support