Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were a few services that were purchased but was unable to use the services due to the fact that the schedule of the location of the business, safety concerns, and one of the workers one of the business acting rudely and out of character. I have since cancelled services with Groupon but they have not responded in a timely manner and state that I was late in cancelling the services. Here are the items that were not refunded,Item # **********-$122.40, # **********-$33.75, andItem # **********-$10.00.

  Business Response

  Date: 08/15/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: We apologize for any trouble with this. 
  
  I've just canceled Order # ********** and # ********** and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed. Order # ********** was refunded in full to your card on 07/27/2023 which is the merchant you reported to be acting rudely and out of character.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/21/23 I purchased a Groupon for gutter cleaning service. The price was $160. On that same day, I reached out to the company to schedule services.7/22/23 the business responded back to me via text and asked if I could refund my Groupon because the company is very difficult to work with, and gives them a hard time about refunding their portion of the money. I explained that I could not refund my Groupon and I wanted to proceed with scheduling the services.After a few days, trying to reach outs of the company, max ****** power washing, he attempted to schedule a few different times, and still has not completed the job.On 7/24, knowing that a refund may be time sensitive, and that this company was not going to be the right fit, I reached out to Groupon for a refund and explained my issue. 7/25 I received a response from Groupon stating that they can either refund me in Groupon bucks or give me a credit back to my debit card 7/28 I received another email stating that they cannot refund my credit card that they could only give me a Groupon box and that they are very sorry for the inconvenience.After many explanations of me, identifying that there was not a similar company that can do the work that I needed. I need it. I needed a refund the only other Groupon that they offered for the services that I needed. Did not fit my home size.I am just seeking a refund for the amount that I paid because Groupon cannot offer me a service that fit with an agreement that they committed to me.

  Business Response

  Date: 08/16/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: We apologize for the trouble you faced while trying to redeem this deal.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Let me know if there's anything else I can do for you.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Groupon VS-1PLN-93KJ-3G72-JKVG. I purchased a groupon for 4 Diamond body sessions of Laser body sculpting for $134.48 on 07/18/23. The merchant for this groupon is *************************. I had previously purchased a groupon for 1 platinum body session of laser body sculpting for $37.00 on 07/09/23 at the same merchant and had already used that 1 body session.When I called on 07/26/23 to make my 1st appointment of 4, I was told by the merchant that I could not use this groupon because I had already purchased a body session, and can only use 1.Since my first groupon was called "platinum body session" and this one was called "diamond body session", I assumed it was okay to purchase.After the merchant told me they would not honor this groupon and that I would have to get a refund from Groupon, I attempted to call Groupon to request this but all telephone numbers associated with groupon have been disconnected. I sent my request for a refund by email, and have had numerous exchanges with agents and also with a supervisor, who I don't think understands that the merchant will not honor this groupon. I have attached screenshots of the emails. I initally requested a refund, but after being told by email that I should have cancelled the groupon within 3 days, I requested a credit to my account, as I am unable to use this groupon. It has been 5 days and nothing has been done. I would like a full refund, and if that is not possible, then I would like a credit to my account.

  Business Response

  Date: 08/15/2023

  Hello Viki,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed the case details and understand your concern, and we apologize for any confusion caused by this deal.
   
  Please note that the offer specifically states "Limit 1 per person(s)". It does not indicate in anyway that it is a limit of 1 per person per deal option. If a merchant is unable to accept a voucher due to a fine print violation, we cannot proceed in that case as the merchant refusing to provide the service. It will be taken under user error and unfortunately it will fall under the general refund policy which is 3 days from purchase.
   
  As an exception for you, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed. We will not be able to make similar exceptions going forward, so I request you to please reach out to our support team if you're unclear on any terms of an offer before confirming your order.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chatted right away after placing my order for a refund and the groupon didn't work and I kept getting ignored. This has been several days.I need this order 1000-146004-889196 cancelled with a full refund ASAP.Customer service keeps ignoring me

  Business Response

  Date: 08/13/2023

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. 
  
  I can see that the order was already canceled and refunded to the mode of payment used. I can confirm that our system processed your refund successfully on 08/02/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought multiple offers from Groupon while I was on vacation in ***** for various water spots activities and massage for my family to have fun. I have spent over $400 for those offers. Unfortunately, all water sport activities offers turned out to be spam. Groupon sold them for $10 , while providing organization wanted to change additional $110. I felt like they were spamming not mentioning real price. I decided not use Groupon offers. When I tried to cancel it, I was unable to do it. Groupon support told me that I am unable to cancel and get refund my money because more than 3 days passed since my purchase. It is unbelievable such things can happen in the US where we can return any purchases to retail stores within 30 days. I have not used the coupon and I am not going to use it. I just want my money back.

  Business Response

  Date: 08/13/2023

  Hello Roostam,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. I have responded to you directly from Groupon, please take a minute or two to respond back to me over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son purchased a Groupon for me for a couples massage. On the day of the massage, my boyfriend asked me the address and I told him. He told me it was in a hi crime rate part of town. We drove past and it is a boarded up dilapidated building. iIt is a very unsafe building and part of town. I reached out to the company and told them I did not feel safe having a massage in their building. It would have been impossible for it to be a clean environment. I asked for a refund and they refused. I reached out to Groupon, and Ive been given nothing but the runaround. I have several pictures to verify my claim. Their building is on the second floor. There is no fire escape in the building and it has many boarded up windows. Directly next to them is boarded up. It is dirty, and in a very bad part of town. My son has also reached out to Groupon to try to get a refund. To no avail. The company is called ***********************. Their phone number is *************. The street address I put above is of the business. Not my home address. Thank you!

  Business Response

  Date: 08/13/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies to both of you. 
  
  I'm afraid, I can't assist with a request for a purchase that wasn't made in your account. But since I do see a request from your Son from our end, I've taken over the request and have responded to him. I will kindly urge you to have him check his email on this. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couple of Groupons for services I will not use. I asked for them to credit my account for the purchased amount. Their live chat employees were not helpful in reaching a solution. I asked three different representatives to connect me with a manager, to no avail. When I asked to speak with a manager they one said that he would connect me but all three of the representatives stopped responding to my requests. They insisted that I redeemed the voucher at the business after I explained multiple times that I would not do so. Groupon has horrible customer service. Their representatives located in ***** have no idea how customer service is handled in America. I have been a customer of ********************** for many years and I am seriously considering closing my account if this matter isn't settled in a timely manner. Groupon should be absolutely ashamed of the service that their representatives are providing and need to training or complete over haul of their customer service department.

  Business Response

  Date: 08/13/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  We urge customers to make use of the paid value once a voucher has expired. 
  
  That being said, generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled those two orders and issued a refund in Groupon Bucks to your account.
   
  These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** "******" ****

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon has effectively shadow banned me from using their app and utilizing my $****** Groupon bucks. Not only do they not offer full cash refunds they only refund back to Groupon bucks and then not allow you to utilize them. I have multiple screenshots of my orders being cancelled even when I have enough Groupon bucks. They also allowed a vendor by the name of Safe Pal driving school to redeem my voucher without my permission and are not responding to inquiries as to how and why they redeemed an in-person voucher when I was at home working from home in meetings all week the week theyre claiming I used this voucher. I have actual calendar invites with dates and times of these meetings and of projects I was working on. This is your last reminder Groupon to refund me in full my $****** via check otherwise we are going through either small claims or arbitration for fraud and withholding of my rightful refunds.You are in violation of FTC consumer guidelines and youre allowing your merchants to scam your customers which by and large holds you accountable for their unresponsive and unethical business practices. Groupon is the one that suggested I use my Groupon bucks on one of their many merchants and vendors but as soon I did that merchant illegally redeemed a voucher that I never got to use so now Im out ****** out of the ****** that you refused to fully refund back to my original payment method. I want my money back!

  Business Response

  Date: 08/13/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble with the purchase. 
  
  I can confirm that your order was refunded to Groupon Bucks on 08/04/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon used to be great about this, and I even used Groupon during pandemic and no issue at all. But Groupon changed their policy about refund. It used to be you can exchange the unused voucher to groupon bucks(credits) or different voucher but they changed the refund policy even after the voucher was already purchased. I talked to an online agent *********************** and they insist that they cannot issue refund to groupon bucks, even ask me to provide a screenshot. I guess nowadays you have to take screenshot of everything since company cannot be trust anymore. I'm not asking for refund to cash or credit card but their credits, but they insist this is not the policy now. I don't understand why a business can change policy after the transaction was made. And it would be the last time to use Groupon if this cannot be resolved.

  Business Response

  Date: 08/13/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble and I will be sure to share your feedback with the right people. 
  
  Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.
   
  These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon. I was told I was not a candidate for the service and it would not work on me. Because I made an appointment It was marked as redeemed. I can not get in touch with a competent person to get a refund. They email once in a while telling me to email the merchant. I do not have an email address for the merchant. Please cancel this groupon #******** and refund my card.

  Business Response

  Date: 08/13/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 08/06/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  You must've received an email from PayPal confirming the refund and if you login to your PayPal account you will be able to see the refund as well. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Bami Enterprise