Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,880 total complaints in the last 3 years.
1,336 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two Groupons for Adinas Beauty Bar for an Ultherapy session as advertised on your website. I scheduled an appointment online per the directions. My appointment was for 5pm. I received a text day of appointment requesting I reschedule. I changed my schedule around and went at 1pm instead, to accommodate *****. When I got there ***** the Owner told me she does NOT have Ultherapy. She has radio frequency machines. She told me she advertised Ultherapy because it was the only option Groupon gave her. She said Ultherapy costs $5-$6k. She intentionally created a false advertisement, essentially a bait and switch. I am requesting a refund of my money. Groupon VS- 96BS-W2VR-ML32-RH2N. I would have never purchased the Groupon for radio frequency service. I asked Groupon several times to no avail.
Business Response
Date: 08/14/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

For the secondary non-used Groupon, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purched June 30th 2023 Order # ******** ************************* Health $169.00 Order # ********** Silver Ducts $23.00 TOTAL REFUND FROM GROUPON = $192.00 I Keep replying to your email and NOT getting resolution. I'll settle for GROUPON BUCKs at this point. I Keep sending replies to the GROUPON customer service website getting no resolution. I'll settle for GROUPON BUCKs at this point. Iv attached the email from Estar Medusa stating that they failed to provide the requested service.Ive proved proof that Silver Dust is nologer in business and affiliated with GROUPON.
Business Response
Date: 08/14/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

For, "Silver Ducts" - I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am on vacation in ******* and I purchased a Groupon for the ******************** boat tour for 4 people. As soon as I purchased it I went to the companys website to book the tour and it was sold out until after we leave to go home. I immediately contacted Groupon to ask for a refund (which was about 10 mins after my initial purchase) and they are refusing to refund me the money. Very bad business! I would like a refund for the $104.
Business Response
Date: 08/14/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *********************************** - *******. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The merchant help center is down and website misleading. They have breeched the contract that allows them to discount my goods/services and have not allowed contact via email or phone.
Business Response
Date: 08/16/2023
Hello Ebony,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to contact the merchant support team.

You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!

Can you please try reaching the Merchant Support team from the [Contact Us](*************************************************************************) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets through Groupon for 8/9 and received tickets for 8/8. I have asked for my order to be cancelled and refunded multiple times. Each time Groupon tells me all sales are final even though they did not provide the goods that I ordered.
Business Response
Date: 08/16/2023
Hello Kat,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the date mismatch in your ticket.

As we all informed you earlier, the deal fine print has the restriction,"ALL SALES FINAL".

In general, it is not our policy to refund the Groupon that is marked as Final sale. However, in your case, we have made an exception due to the date mismatch.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/31/23 I purchased a ****** deal through a guest checkout. Immediately after placing the purchase, I noticed there was a typo on the email. I contacted customer service to see if the issue could be corrected and the representative asked if i wanted to cancel the order. I responded and agreed, that i wanted to cancel the order. Hours later i received a response and was told the groupon had been ************ no longer be canceled. The email with the typo is an invalid email which did not make any sense on how it could have been redeemed. The order number for the purchase is: 1000-146029-674133 And the email with the typo was ********************* It is unacceptable on groupon customer service to take hours to respond and acknowledge there are delays with no proper recourse for the issue.
Business Response
Date: 08/16/2023
Hello Jeylin,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the incorrect email address you provided at check-out.

No worries, with this Membership ID, you can visit the local ****** customer store for getting your physical card as membership starts as soon as it is bought.

Regarding your Your $45 ************** Shop Card and Your $40 ******.com promo code and ****** Travel promo code for a $100 ************** Shop Card:

I request you to contact the ****** customer service. Since the Shop Card and coupons are provided by ******, youll need to contact them directly to inquire about these incentives.

You can contact [****** Customer Service] (***************************************************************) directly to resolve any issues with your membership.

Ive provided your membership information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Peachy Airport Parking on July 24th for two cars being parked on the 24th. The cost was $107.85. When I returned on July 28th to redeem the 4 days parking coupons, I was told by Peachy Parking that a manager was needed to approve the redemption of the coupons. Because a manager was not available I had to pay for the parking direct to Peachy Parking. I contacted Groupon and inform them of the issue and was told to give the parking pass as a gift to someone. They also give me instruction on how to give the coupons as a gift. They refuse to provide me with a refund.Groupon number VS-RRL6-LPNL-YGYK-7T9X Groupon4day-IND8980060 Groupon number VS-GM71-3Y1N-PM3L-YCKL Groupon4day-IND8986863
Business Response
Date: 08/16/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to issue at the venue.

I checked and see that the deal fine print has the info, "Groupon Reservations are not amendable, refundable or cancelable once booked".

May I know have you followed the redemption steps online and made the reservation for your parking?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/18/2023

Complaint: 20409699

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My iPhone dropped on a Groupon ad which supposedly accidentally purchased a trip through PayPal. My bank contacted after to see if it was authorized purchase. It wasnt. My bank refunded me immediately & filed a claim blocking PayPal to purchase the trip. But PayPal collections is saying that Groupon gave me the ******** owe PayPal the money still. I didnt purchase the trip nor do I have any information for it. And I have tried to reach Groupon several times & get through to a customer service. It very strange.
Business Response
Date: 08/16/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your Groupon was purcased accidentally.

I checked and see that the order is not found under the account with the email address *************************. Can you please help me with little more information to locate your order and look into your issue?

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/21/2023

Complaint: 20408309

I am rejecting this response because:
PayPal paid Groupon therefore I have a negative balance in my PayPal. Paypal said Groupon has to correct it.
Sincerely,

***************************
Business Response
Date: 08/28/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the delay in resolving your issue.

Our Internal Team is working on your issue. We will expedite the process and resolve soon for you. Please allow some time and this will be taken care of and I will update you on the refund request asap.

Thanks for your patience, and please let me know if you have any questions in the meantime.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the full email chain that can give a little more detail I reached out to Groupon since my Groupon wasnt able to be used on Mothers Day when my mom got sick asking for a refund. They first asked me to reach out to the glass blowing company to see if the refund was ok since we cant use it. The company was ok with it and I sent them the email with the confirmation. Then they said they have to reach out to the company to confirm that it was ok. Then they came back a week later saying that it was because of a 116 issue which was never clarified what that even is when I asked. Basically they just keep saying its past cancellation period but thats a new point they never made before, for weeks they told me it was just them needing to confirm the Groupon wasnt used and the company (glass blowing) was ok with the refund which they are. I cannot use this because it was a gift and she is not able to attend. In the attachment you will find them asking multiple times for a written confirmation for a refund which I have given many times.
Business Response
Date: 08/16/2023
Hello Amber,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to your mom's health issues.

In general, it is not our policy to refund the Groupon that is outside the 3-days cancellation window back to the original form of payment.

Here is the refund policy's link for your reference: ***************************************************************************;

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *******************************. In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.

We recommend reaching back out to your financial institution directly to discuss a resolution for this order.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/17/2023

Complaint: 20407274

I am rejecting this response because:

Sincerely,

*******************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased order Order # ********** | Purchased on Feb 12, 2023 for a local service. However the merchant was quiet busy and soon I was sick due to urgent health issues. And I've been chronically ill ever since, today when logging into the account trying to see the groupon and request a cancellation/ trade-in, I noticed that the item is recently expired with such a short period of time to use. I contacted the merchant and explained the situation and they agreed to let me reach out to Groupon for a refund. I then contacted Groupon explaining my situation and only ask for a trade-in as I can not see myself using this item now or in foreseeable future. I'm only asking for the credit/trade in as this is the only way that I can provide to my family to spend this value as I don't have any friend or family can use the previously purchased item. The support member however refused to support me in anyway and their service team were really just copying and pasting standard responses and refused to deal with any real issues for a loyal customer like me.
Business Response
Date: 08/16/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to health issues. We wish you a speedy recovery.

I checked and see that your Groupon was expired on 06/12/2023.

In general, it is not our policy to refund the Groupon that is expired. However, in your case, we have made an exception.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please enjoy and let me know if I can help you with anything else.

Regards,

Deepa
Manager - Groupon Customer Support

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