Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,875 total complaints in the last 3 years.
1,336 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1000-145985-883729 I made reservation over the phone and the when I went to merchant on that day I was told this Groupon voucher cant be used. I contacted Groupon and theres been no response Id like refund back to my original payment method for ****
Business Response
Date: 08/20/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

Could you please help me with the reason given by the merchant for not honoring the Groupon?

With this information, I will be able to look into the issue further.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/23/2023

Complaint: 20422901

the merchant didnt honor saying that for certain times/day that they cant honor this Groupon. Id like this ********************** refunded back to my original payment method
I am rejecting this response because:

Sincerely,

***************
Business Response
Date: 08/28/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for your patience.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 19, 2023, my family was traveling in ********, and I attempted to purchase a Big Bus tour for our family through Groupon. I began the sale and provided payment information and then waited while their app stated the sale was processing. After about an hour, the word processing changed to refunded; however, there remained a charge on my credit card, even though I did not receive any access to the big bus tour tickets. Not only was my card charged for the tour, but it was actually charged twice. At this point, I have never received a notification/email that the sale went through, nor have I received any access to the tickets to the Big Bus tour. I have contacted Groupon customer support by email multiple times to explain the situation and they keep telling me that final sale restrictions are prohibiting a refund. I am contending that a final sale never actually occurred because I never received access to the tours.
Business Response
Date: 08/20/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned.

I checked and see that your both the orders (#********** and #**********) was canceled and refunded to the card used for the purchase on 08/17/2023.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid thru groupon site for a circus event. Groupon never emailed me the tickets and I was unable to attend due to that result. I am extremely disappointed and I had to tell my kids we could not attend because this site stole my money. This should be considered theft. This company should be ashamed of themselves. Bunch of scammers running Groupon. Total amount of refund is $64 and plus I would like some sort of compensation if all possible for wasting my time with this fake company.
Business Response
Date: 08/20/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned.

I checked and see that when you made the purchase, you made a typo in the email address at the Guest check-out page.

Instead of .COM, you updated as .CON so the purchase info and the vouchers are sent to ******************* address. Hence you are unable to locate it.

I checked and see that this deal has the fine print restriction, "Final sale". In this case, we are unable to cancel and refund this Groupon at this point of time.

This is a condition that was set by the business when they agreed to feature the deal with Groupon.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I purchased several Groupons that were redeemed without my knowledge. Groupon does not have a way to speak with a human; I have been in an endless loop of customer service requests with no resolution. The business that redeemed the Groupon does not exist and there are many reviews by Groupon customers saying as much, but they are refusing to honor my request for a refund. Please help.
Business Response
Date: 08/16/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble. I've sent you an email from Groupon directly, please take a moment to respond back to me directly in the thread and I will do my best to assist you.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for $575 but ***************** i went who is the provider said I am not a candidate for the service. They said getting a refund from Groupon is easy and no problem. Groupon refused to refund me. They immediately said I couldnt get any Groupon bucks either. They kept the $575 and I got nothing in return. They said even if the provider will not offer the service I paid for, the policy stands. No refund after 3 days.
Business Response
Date: 08/14/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued wait.

I can confirm that our system processed your refund successfully on 08/04/2023 You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The providers sales rep had to get involved to demand a refund. Otherwise I would not have received it. I received the refund after this complaint was filed.
Sincerely,

*******************
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a hotel reservation via Groupon July 9th 2023 and shortly after received an email notifying me that the transaction failed. Naturally I went ahead and booked the same reservation that I needed. Everything seemed fine. Because its a reservation, you dont get charged until the stay so it wasnt until we arrived at the hotel that we found out we had double booked. I was confused thinking maybe I had done something like purchase 2 because the Groupon said 2 nights and I needed 4. Well, it turns out that the original purchase did go through. The hotel was happy to fix the issue and for the entirety of the trip (a week) and long after I have been trying to get my refund. I sent the hotel all the emails and info I had about the bookings and before we left, they informed us that they had sent the refund for the booking to Groupon and we would need to go through them to get our money back. We proceeded to try and work with Groupon to get it resolved but it has been an absolute nightmare. The type of purchase doesnt allow for a normal refund, so we needed to get ahold of customer service. We ended up using their live chat and it seemed like it was going to work out. The representative via chat said we needed the hotel to send us a confirmation email showing that the booking wasnt used and we could get our refund. We got the confirmation from the hotel and then got the SAME exact response saying they needed that info from the hotel. What?! Also we got email responses but didnt get replies when we sent the info via email. The rep kept changingit was a mess. We got a whole new email thread from the hotel that we sent screenshots to Groupon chat and finally we get a response but they tell us we can get a refund in the form of Groupon bucks. This was about $1,200 dollars and was charged as a business expense. They said a refund and Groupon bucks is not that. We told them and they gave us the same options. We have disputed the claim with our bank.
Business Response
Date: 08/14/2023
Hello Masafumi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

Upon investigating your case, we have confirmed that you initiated a dispute with PayPal for the duplicated reservation. I am pleased to inform you that the funds have been successfully refunded through the dispute process, and this has been reflected in your PayPal account. You should have also received a confirmation email from PayPal regarding this refund.

To verify the refund, I kindly suggest logging into your PayPal account, where you will be able to see the chargeback being refunded. If you encounter any discrepancies or require further assistance with the refund details, please don't hesitate to contact PayPal's customer support. They will be able to provide you with any additional information you may need from their end.

Again, I can't apologize enough for the mishap.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I purchased a Groupon for Great Wolf Lodge on Wednesday, August 2nd for two day passes for Friday, August 4th in the amount of $150. After the purchase I was directed to contact the Merchant to reserve the date. I attempted to reserve the date as directed by Groupon via the Merchants website, but the Merchant wanted to charge me an additional $300. That prompt me to contact the Merchant, upon contacting the Merchant I let them know I needed to reserve (6) day passes for Friday, August 4th. I purchased (2) vouchers and my sister purchased (4) vouchers through Groupon. They advised me that they only had 5 reservations available for Friday, August 4th. I asked them how was that possible if Groupon allowed me to purchase for that day. They said they unfortunately are not able to verify with Groupon with what dates are available, which is bizarre because Groupon had me select the date of attendance to the waterpark. In addition, there is no details on the Groupon that we must contact the site to verify that the date is available. The only details it listed on the Groupon deal is to contact the Merchant 24 hours before arrival. The Merchant did try to give me a Saturday reservation but said I would need to pay an additional fee upon arrival to the water park. I do not want to pay an additional fee nor change my day when I had already planned to attend Friday, August 4th. In addition, this is false advertisement for allowing myself and my sister to purchase tickets for a day that is not available with the Merchant. I am seeking full refund. Groupon is having me wait 7 days for a resolution.
Business Response
Date: 08/14/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********************************
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/19/23 I purchased a Groupon for $60.72 at Discount Auto Tire in **************, **, for AC service ($119.95).I was overcharged an adfitional $21.09 at the business that the office manager claimed was for tax and hazardous waste disposal (which are both included in the Groupon - see Invoice attachment.I have been communicating with Groupon customer service (off shore) since July 25th to no avail - being passed from one foreign rep to another - with nothing but boilerplate responses thanking me for my comments, etc., but no solution.I informed Groupon that I personally witnessed 3 other Groupon customers getting overcharged while I was wait for my car to be serviced.Being a retired automotive professional in ******************* for 30 years, I am not unfamiliar with overcharging fraud of this type - but it's usually not so brazen.I have patiently tried to get some resolution to my problem but it's the same old stall and delay.I noticed Groupon seems to have a dedicated rep to handle BBB complaints so I am hoping you can help **** will attach proof of my $60.72 original payment to Groupon and the additional $21.09 overcharge by Discount Auto.
Business Response
Date: 08/14/2023
Hello Ej,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

To make up for the trouble, I've issued a partial refund of $21.09 back to the same PayPal account that you used to make the purchase. You will receive an email from PayPal confirming the refund and if you log in to your account, you will be able to see the refund as well.

Also, the previously issued Groupon Bucks are also there in the account, which you can use for future purchases.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased 5 tickets for a dinner cruise for a company called "City Experiences" in *************. I used Groupon.Com to transact the tickets for me for a discounted price on July 31, 2023. The PayPal I had on file was not the Credit Card number I was intending to purchase the tickets with and immediately contact customer support. ********************** does not provide a DIRECT NUMBER for customer support and was forced to use the chat feature the Groupon website utilizes. The support chat stated that "We have contacted the Merchant (City Experiences) and confirmed they are redeeming groupons." I went to City Experiences to confirm they give refunds and their policy states " 100% within 2 hours of your departure time with **************** or have the ability to move your ticket to another date, based on availability and fare price difference, for no additional change fee." so after getting confirmations from both Groupon and City Experiences. I went ahead and purchased another set of tickets using the intended Payment Method to insure I am booked for Aug 1st, 2023.I attended the event on Aug 1st 2023 and was told by the host I had 2 set of tickets and only 1 was redeemed and to go back to Groupon to for a refund of the unused tickets since I requested a cancellation a day before their 2 hours before departure policy.I followed up on my refund from Groupon via chat and email with approx 5 different customer support representatives and took a span of hours to get a response. I was in shock when they told me their is no refund policy after telling me there was. I have contacted them a day in advance before the event. Groupons customer support lied to me up front and took practically 36 hours to get a response. I simply just asked to refund the unused tickets I have requested a day in advance because I have purchased 2 sets of tickets. Basically this is morally wrong to charge a loyal customer twice and them knowing I never used the first set of tickets. Unacceptable!
Business Response
Date: 08/14/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for City Cruises. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/20/2023

Complaint: 20415874

I am rejecting this response because: I have offered to withdraw my complaint with my financial institution but they haven't assured me they will resolve this issue. Groupon spends more time sending me numerous apology emails rather than execute a refund.

Sincerely,

***********************
Business Response
Date: 08/25/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble. Please see the direct email that I've sent from Groupon and please respond back to me in the same email.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't use Groupon that I purchased because of my health issues. Contacted them many times and no response yet. The company more looks like a fraud. No customer phone number. Please advise.
Business Response
Date: 08/14/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

For, ********************************, I can confirm that your order was refunded to Groupon Bucks on 08/11/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.